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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Aug 13, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 192

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S
sadashiv vasudeo keer
from Kolhapur, Maharashtra
Apr 14, 2018
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Dear sir,
Ref;- landline no[protected] a/c no [protected]
I sadashiv vasudeo keer requesting you that
My address on land line bill is 424, nemale rd. Bhandarwadi a/p-adeli
Tal.-vengurla, dist-sindhudurg maharashtra
Pine code-416516 whichis incorrect please delete namle rd,
Correct address is
424,. Bhandarwada a/p-adeli
Tal.-vengurla, dist-sindhudurg maharashtra
Pine code-416516
Landline no [protected]
Name;- sadashiv vasudeo keer
Account no [protected]
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Apr 10, 2018
Solayappan's response In voice call they use miixed recorded voice and in sms the format to deactivatio is not clearly defined. They make a statement with confusing words and formats. They use confusing methods to cheat the customer.
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Dear sir,
I am being one of your BSNL customer of phone number [protected], getting some vulgar and unwanted SMS from BT-654000, BT-655678, BA-611111.so please help me get out of these SMS these are not only irritative but also causing much disturbance so please do the need for me.
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Sir
My cell no is [protected].The voice chat is activated w/o my knowledge. I want to stop the voice chat i., e deactivate. When contacted through 155223 no. by message and calls again and again it is not stopped. They actually during the customers through sms. So please deactivate voice chat or I may go consumer court.
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Deactivation of BSNL number - [protected] on urgent basis
SIm card lost, and there are chances someone might use ISD & STD calls

Request for cancellation & deactivation of sim card of the given number on urgent basis.
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    S
    [email protected]
    from Kolkata, West Bengal
    Apr 14, 2018
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    Website: bsnl

    I have surrendered my landline telephone no.[protected]Id.:[protected]) with all necessary documents in originals, such as, (1) all bills payable in advance i. E. Money receipt (2) registration card (3) first paid bill, which contains, security deposit of rs.3, 000/- (4) last paid bill before surrender of telephone (5) bt-92 (L), i. E. Recovery certificate of instrument issued by the jto, baranagar, kolkata 700036

    The above original documents have been handed over to the aotr/nb-ii, bsnl, calcutta telephones, 58, raja dinendra street, kolkata 700006 on 01/12/2017
    More than 3 months have been passed but till date i have not received my security money of rs.3, 000/-. Kindly expedite refund at an early date.
    Thanking you,
    Purnima goswami w/o late gobinda mohan goswami
    J-3, shantaneer housing estate, 252, gopal lal thakur road, baranagar, kolkata 700036, w. B.

    [protected]
    14/04/2018
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      M
      mc.kharkwal
      from Aligarh, Uttar Pradesh
      Apr 13, 2018
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      Address: Bareilly, Uttar Pradesh, 243122

      I had applied to disconnect broad band services from my bsnl no[protected]. Instead i applied, the department has disconnected my above no. Since i wish to continue the broad band services, therefore, i may please advised that what i to do.

      I wish to add that the department has not yet refunded my security deposit.

      Mages c kharkwal,
      10-kurmanchal nagar,
      Bareilly.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        J
        Jinesh Khajanchi
        from Bardoli, Gujarat
        Apr 13, 2018
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        Address: Ahmedabad, Gujarat, 380009

        My landline service is dead since 7 days. As i trust and use landline phone a lot as my personal phone, it poses very much problem to us. I tried calling the customer service toll free number but no response.
        Kindly consider the issue utmost important and take remedial measures to solve the issue.
        Please take appropriate measures as soon as possible.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          R
          Rajanibehera
          from Padampur, Odisha
          Apr 11, 2018
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          Address: Kalahandi, Odisha, 766001

          Wimax user - [protected]@bsnl.in
          Account no.[protected]
          I have paid the bills except the current one which is due on 24th april 2018.
          Unfortunately i have no internet access through my wimax connection since last 3 days. We pay a fixed amount for a month irrespective of irregular wimax service. Why should i pay for those days during which wimax connection was not there? My wimax connection should be immediately revived and bill may be accordingly prepared taking care of the period of service not provided.
          Prof. Rajani kanta behera
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            N
            Navneeta D
            from Bargarh, Odisha
            Apr 10, 2018
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            Address: West Tripura, Tripura, 799001

            I had booked a complaint on 29th March 2018 with docket no. [protected] and till date the Internet connection is out of order.And then I booked a complaint by dialing the local customer care number.. still nothing got done.. third time I went to BSNL office in person and booked a complaint.. still no reply.. though I got the bill of last month!!Just pathetic customer service.Just hopeless.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              B
              [email protected]
              from Chandigarh, Chandigarh
              Apr 10, 2018
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              My landline no [protected].Bill for March-18 Rs 1271/= paid through BSNL payment portal SBI internet banking.But BSNL is showing that the bill is due.Rectification pl be done at an earliest.Deduction from my account has already been done.SBI transaction ref no IGADHSLQY6 for Rs 1271/- on 10Apr 18 17:30hrs.Repeated efforts were made to interact BSNL customer care but no fruitful action achieved so far...D.Bardhan M no [protected]
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Apr 10, 2018
              Updated by [email protected]               Till time of date no action achieved so far
              Apr 11, 2018
              Updated by [email protected]               I have paid my bill Rs 1271/- on 10/4/2018 at 1730hrs through SBI internet banking.Amount has deducted from my account but no BSNL receipt generated.Transaction ref no IGADHSLQY6.Nor the amount returned to my account.My landline no is [protected].My e-mail address is [protected]@gmail.com.My mobile is [protected].Pl let me know the payment status at an earliest.
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                S
                snehamis
                from Bengaluru, Karnataka
                Apr 10, 2018
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                Address: 827004

                Wrong recharge of rs 187 to my number [protected] through paytm which was already recharged with rs 485. Please do refund back and cancel recharge rs 187 from this number. And i would like to know why this customer care no. Is not accessible from other services?
                This is the reason bsnl is losing its loyal customers.
                Kindly refund back.
                Operator reference no. [protected]
                Date of recharge : 10th april
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                View replies
                I would like to know the call list of my landline number [protected] dated on 28 March 10-11 AM. Please furnish the details to the following mail id Vasavi.[protected]@gmail.com
                Reply
                My mobile No.is [protected] and I have been trying to de-activate BSNL Job portal (52000) since 3 weeks by sending STOP to 155223 as suggested by BSNL. But, BSNL is deducting Rs.7/- per week automatically. I request you to kindly de-activate this bloody service immediately.

                Kumar
                Tamilnadu
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                  K
                  Khaliquezzama
                  from Noida, Uttar Pradesh
                  Apr 10, 2018
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                  Address: 841301
                  Website: 210.212.70.157/pgs/internet/pgwebregn.asp

                  I am bsnl prepaid user. Bsnl stopped my incoming services without any prior intimation. Outgoing & sms is not barred, but can not get any call at my number. I tried different mobile phone as well as dialed from various numbers, always ivr says "the number you have dialed does not exist."
                  I already lodged a complaint online whose docket no. Is 1d05562407. I lodged on 03 april 2018 on 23:21:50.

                  Its almost 7 days post lodging the complaint but issue is remain as it is.

                  Before lodging the complaint i tried on their customer service toll-free number that is[protected]. This helpline number is also not in service.

                  Regards,
                  Khalique
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  View replies
                  I have by mistake restored the high speed plan i want to deactivate it
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                    H
                    Harinath chaudhri
                    from Deoria, Uttar Pradesh
                    Apr 10, 2018
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                    Address: 262802

                    Sir, my name is harinath chaudhri. I have lost my mobile phone during travelling by train included bsnl sim. So i request you to kindly block my mobile number [protected]and inform me. I am a student of ba 3rd. So i request you to kindly stop my number so misuses can be stopped. I shall be highly appreciated to you and i shall be highly obliged to you.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    View replies
                    My landline no is [protected]. The ping to Singapore were around 110-120 ms before but for the past 1 month it is at 330+ ms!. I use my internet for gaming and i know there are others gamer's like me who are suffering . FIX ASAP
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                      Jaganathan Krishnan
                      from Gingee, Tamil Nadu
                      Apr 9, 2018
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                      My name is jaganathan. I have used a mobile it used sims name are bsnl (Sim2) and airtel (Sim1) bsnl no:[protected] the mobile number used in last four months (Approximate). This number used for many places (Ration, lpg, aathar...) but any service send for otp i will not received that time. I'm received for after 30 minutes. Spot time is use otp. What use after received otp. And many customers calling in my bsnl no:[protected] that time is not reachable or switch off the number. Many times this problem. I have live in chennai this area is not reachable? So i will recurce permanent solution.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        T
                        Tusharkanta Raula
                        from Delhi, Delhi
                        Apr 9, 2018
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                        Sir, there is a mobile tower of bsnl tower at pratapur square, purushottampur block, ganjam. Due to philene the tower has been broken in 2013. And it is not repaired yet. There is about 6000 people is dependent on that tower for communication. The peoples are facing so many problems. Proper communication cannot takes place properly. So we people of pratapur request you to please re-construct the bsnl tower at that place in pratapur.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        I have recharged with 1099 unlimited 3g on 1st april 2018, but from beginning of this plan i am not able to use internet on my mobile phone, i have call bsnl customer care so many times, but they says your complaint has been resolved and write new complain, if complaint is not resolved so how they close my complains,
                        This is bsnl
                        Reply
                        I will bye a new sim [protected] on today in figarprint but not active
                        Reply
                        It's been 2 month since when I surrendered my connection still I have not get my deposit amount.

                        why so unnecessary delay in deposite when last bill is already paid still BSNL is wasting my deposit amount.

                        Kindly revert me As soon as possible
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                          M
                          Mantoo73
                          from Agartala, Tripura
                          Apr 7, 2018
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                          Wrong recharge to different bsnl no.
                          Sir,

                          I have mistakenly done recharge to the wrong number [protected]. Could you please unload those amount from that number, that number not working and reload to my number bsnl (Bihar) please help me.

                          My number:[protected]
                          Wrong number: [protected]
                          Recharge amt:100
                          Transaction details-paytm portal
                          Paytm transaction no - [protected]
                          Operator ref no :[protected]
                          Transaction date:07/04/2018
                          Amount: 100.00
                          My number :[protected]
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            K
                            Kiran Group
                            from Kolkata, West Bengal
                            Apr 7, 2018
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                            Address: Kolkata, West Bengal, 700001

                            Dear Sir,

                            Ref.: Mobile no.: [protected], [protected], [protected], [protected], [protected] and [protected]
                            Sub.: GST Credit for Recharges on above prepaid mobiles.

                            Please refer to the above connection and our earlier letter dated KFPL / BSNL / GST / 1718
                            Dated August 11, 2017, copy enclosed
                            .

                            All the above connections are in company name and our company is registered under GST having GST No.: 19AADCK1874A1ZQ, registration certificate attached.

                            We request to please update our GST Registration number in all the Recharge Invoice for all the six mobile telephone numbers for us to avail input GST credit

                            Further we hereby claim GST Credit for Rs 406/- (Rupees four hundred six only) for recharges done on 27.03.2018 as per invoices attached.

                            Hope to receive your kind co-operation.

                            Best regards,

                            Pawan Beriwal
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              Manish Randhawa
                              from Delhi, Delhi
                              Apr 7, 2018
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                              My personal number [protected] is displayed on one of your websites and I am getting many wrong calls on that.

                              You are requested to remove my personal number from the website mentioned below:

                              https://www.consumercomplaints.in/bharti-airtel-ltd-block-no-11-a-sda-complex-ka...⇄

                              Kindly remove my number from this site at the earliest.

                              Manish Randhawa
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Apr 07, 2018
                              Updated by Manish Randhawa                               My personal number is displayed on one of your websites and I am getting many wrong calls on that.

                              You are requested to remove my personal number from the website mentioned below:

                              https://www.consumercomplaints.in/bharti-airtel-ltd-block-no-11-a-sda-complex-ka...⇄

                              Kindly remove my number from this site at the earliest.
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                                N
                                Nupur Basu
                                from Kolkata, West Bengal
                                Apr 6, 2018
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                                Address: Kolkata, West Bengal, 700019

                                My above mobile is not working for outgoing calls. I have paid my outstanding bills through ecs every month. Ecs payment bill received by me but it is not recorded at your end for that reason outgoing calls are blocked.

                                Is it my duty to keep record at your end while i have paid my bill through ecs every month on date and have already received the bill copy why bsnl stop outgoing calls for my mobile.

                                Please look into the matter and do the needful at your end immediately.

                                Regards.

                                Barun basu
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  sakshi.shk
                                  from Gwalior, Madhya Pradesh
                                  Apr 5, 2018
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                                  Address: 462003

                                  I had done a recharge on bsnl through my credit card for the the transaction was completed but at the end of the transaction payment failed but deducted from my card and the failure reason was "receipt generation failure". the transaction id of the failed transaction is pgsm[protected]. amount is Rs 485.00 transaction date[protected] at 18:37 pm. after this i had done another transaction for the same amount which was successfull
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Apr 13, 2018
                                  Updated by sakshi.shk                                   It takes 7 working days to receive the chargeback. As i am working at a bank i know the process. It has now been more than 7 days
                                  Apr 24, 2018
                                  Updated by sakshi.shk                                   Sir there has been no update on my refund. Please do so at the earliest otherwise i would be lodging a complaint in lokpal
                                  View replies
                                  Please update the status as the refund has not been received by me in my credit card.
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                                    Nawal Kishore Murtiya
                                    from Allahabad, Uttar Pradesh
                                    Apr 5, 2018
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                                    Address: Allahabad, Uttar Pradesh, 211001

                                    I got a call from bsnl and they ask my weather i m facing any problem on my net connection or not.. I told them about my problem which i am facing then they ask me to sms bvas to 56677. And then they asked me my email address... When i said some questions about this procedure they disconnected the call.. Then i searched on web about this number and sms and i get to know that it's a scam.. So i want to make complaint against them.... Deactivate all the value added service on my number.. Help.. It's a very big scam.. My landline number is [protected]..
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    View replies
                                    Sir I am Ankit kumar from Amarpur Banka.My Tel no is [protected] and account no is [protected] .I have paid bill online mode as on 30.03.2018 but bill receipt is not received pls sir send my bill receipt on my mob no [protected]
                                    Thanks
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                                      S
                                      shivalisharma4373
                                      from Delhi, Delhi
                                      Apr 5, 2018
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                                      Address: Faridabad, Haryana, 121007
                                      Website: bsnl hungama. Com

                                      I received a call from the bsnl person asking me as to whether i was facing problem on internet and thereafter was directed to lodge a complaint by sending an sms. Much to my shock i came to know that i have supposedly subscribed to bsnl hungama. Major fraud.
                                      First of all deactivate the hungama account and ensure that your representatives do not cheat customers. Strict action should be taken against the frauds. Please check my call records and find out who did this fraud.

                                      Ajay sharma
                                      [protected]
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        Singhsurya794
                                        from Ahmedabad, Gujarat
                                        Apr 4, 2018
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                                        Address: Jamnagar, Gujarat, 361008

                                        I Sanjaypratap singh, voluntarily closed my landline no. -[protected] of my residential address -aalay residency, swastik society, jamnagar due to my transfer on[protected] at kv road branch of bsnl office, jamnagar and orally information given to me by bsnl office that refund of my security money will provided to my icici bank account within two months. But still now no security money of voluntarily closure of my landline no. is refunded.please do neesful as early as possible.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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