Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am very sad to tell you that the wimax connection no [protected]@bsnl.in (Account no.:[protected] had been disconnected in 11/09/2017 and the cpc modem and other devices supplied to me were returned to the concerned department. Since the disconnection of the service, i made so many refund requests through mails, letters and in person. But no action has been taken so far. An amount of rs.11750/- is to be refunded to me. Kindly take necessary steps to refund the same by cheque or neft.
I will be thankful for the favour

Thanking you,
Swapan deb
Mob: [protected]
[protected]@gmail.com

Guys i m not able to pay my bsnl landline bill... After i type in my acc. No., telephone no. And select the individual account option, and click continue, a dialogue comes that says " something went wrong, plz try after some times" wtf guys? 🙁🙁... Plzz fix it or help me..
U #, why my complain has to be in atleast 350 characters?... U have # system.. Plzzz fix my problem aswholes

My land line number is[protected], the phone is functioning well but calls are going to another phone also whose phone number is[protected]. And become parallel phone. The calls are coming for the both numbers and much inconvenience is faced. And stopped taking in land line.
Even after repeated complaints also, bsnl staff are not reacting. And simply they are saying that the phone wire is wrongly connected that was rectified but the problem remains the same.
This type of inferior connections and staff not reacting to the complaint, i come to a stage to disconnect the connection.

I lost my mobile handset alongwith my sim card at weading. My mobile no. [protected] was [protected] and sim card no. Was[protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is [protected] c/o binder paul mob. No. [protected]

I was holding bsnl landline no.[protected], customer id no.[protected].

I have surrendered the connection but while submitting instrument, i was informed that this instrument was purchased by me as my own asset. However, i am not atall aware of it.

The connection was discontinued but the amount of deposit has sofar not been received by me.

I therefore, request you to please do needful in (I) acceptance of telephone instrument; and (Ii) refund of deposit amount; at the earliest please.

Regards,

(N e wilson)
Bharuch

I have complained twice for the deactivation of bsnl hungama but still no action is taken for my complaint. I didn't even activated the plan and the company is saying that i activated the plan. The bill is coming along with the charge which i had to pay wastly and again the bill has came with the same charge.
Deactivate bsnl hungama plan quickly
Land line number[protected]

I a bsnl broadband user from last couple of days my dsl was getting down again again then complaint about this issue then they sent a workman who don't know anything about internet and router then they a technician who reduced my downstream port speed... Then again next day complaining about speed, and i told that i am paying for a 675 rupees pack and my internet speed is far below than what your pack offers... And ignored me... That company is clearly exploiting customer...

Bsnl is worst isp i am a bsnl broadband user last couple of days my dsl was getting down again and again, so i complaint and service they provided oh my god!!! First of all they don't even had registered my complaint then next day i again called them... Then they send a workman who don't even know anything about broadband and router then they send a technician... He called someone on phone and tell them reduce my downstream means what the #!!! They reduced my download speed even i am paying for a high speed pack exactly around 675 rupees and when i told them to change my port speed they just ignore me...# this company... I am too angry right now please take right action against them..

Hello, hope that you will help me i just want to know the call details of a landline number of last one month. As iam getting very heigh monthly fares. From that number. Will you please mail me the details to my mail address [protected] this is my landline number. For which i need to find call details. Maximum time i use my phone to make a call. But don't know how. This is happening

Regards :- rehan

I had raised a request with bsnl for new connection. Pre-lead no:[protected]. 4 jan 2018

A agent named ketan ([protected]) contacted me and asked me to fill up a new connection form and charged me 500 rs + 200 rs
I have not received a new connection yet.
When i contacted ketan, he asked me to get the contact number of the lineman and inform him to add a new connection. I dont know where to get the contact of lineman

I tried to contact the bsnl helpdesk multiple times, but they did was put on hold and disconnect the call.

I urgently need this connection. Please let me know who can i contact to set up a new connection

Bsnl (Jubli checpost) : 40+ old lady not giving my sim. She said silly resons. They are not working after 4 pm.

Firstday: 4 'clk office timings close
Second day: server down and aadher details not having.
Note: finger print matched
Who's responsible

My number: [protected]

I need my sim back
Send me answer to my email : [protected]@gmail.com

Dear Sir/Madam,
I am a bsnl landline customer. Recently i paid my landline bill twice through two different online websites. I request you to refund my bill amount as soon as possible. My bsnl account number is [protected] and telephone number is [protected]. Customer ID is [protected] and Bill number is SDCKL[protected].Below i have attached the proofs of both the transactions.

Thankyou....

Dear team,

We have done the mobile recharge in bsnl-up west sim-no:[protected] on dated 09/jan/2018: 11:57 of rs:429 and then we received 360.55 rs in main balance by talkcharge website. (Online recharge).

But we required below offer. Hence we called to customer care o[censored]p west :[protected] / 1503 and asked from employee, how to get below offer, hence she/he said dial :*123# and select so so option, we did the same. But now our 360.55 rs got deducted and when we calling to someone, money is deducting from main balance. Please assist. We should able to call free on any network in india as per below offer.

Dear bsnl customer, enjoy happy offers with unlimited voice call in roaming also (Excluding mumbai & delhi). Other features as given below:
Rs 186 -1 gb/day - 28 days.
Rs 187- 1 gb/day - 28 days.
Rs 349-1 gb/day - 54 days.
Rs 429- 1 gb/day - 81 days.
Rs 485 - 1.5gb/day -90days.
Rs 666 - 1.5gb/day - 129days.
*t&c apply

Sir,
Old modem is burned out. So i purchased new broad band modem. And called the technician to set new one with my broad band connection. He came and tried to do some thing and told that he will check in the office for further. After that he never came back. Neither the internet connection. If i call him just gives irresponsible reply. Since last 5 days i am just complaining to one after another numbers. No proper responses. My number is[protected] dasharath, location is srirangapatna, karnataka mandya dist 571438

Dear sir/madam,
Landline not working for 40 days.
I had failed in all my attempts to solve the problem, by requesting and sending mails, but nothing has happened. Instead of getting new customers, bsnl should try to keep their existing customers first.
Only thing is that i receive the bill on time every month.
As a last bsnl cutomer in my surrounding area, i think it is best for me to surrender my landline.
I have received the bill for this month, but the phone complaint is pending for 40 days. I had made a complaint on[protected] docket no[protected]. The bsnl technician came and went saying he will come within 2 days but never returned.

I had disconnected my telephone no.[protected] in the name of s. N. Lokhandwala & co in october-2016. I received the sms on 2nd march 2017 that your telephone deposit amount of rs. 1442/- will be given till 17th march 2017. I inquired in your jamnagar office and they replied me that we have posted deposit cheque on 21st march 2017. But till the date, i have not received that cheque of rs. 1442/- out of my deposit of rs. 1650/- after deducting 208/- for discontinued charges. By personal visit and emailed on "[protected]@bsnl.co.in" on 11th april 2017, 24th april 2017, 17th june 2017 and 11th october 2017 in this matter but no reply or my cheque received till today.

I want to deactivate the bsnl hungama plan as soon as possible. I am not interested in this plan. So kindly deactivate immediatly. My landline number is[protected].
A scam by bsnl in the name of hungama:

I'm was a faithful customer to bsnl since 2003, but i have lost the faith and trust in bsnl after this incident.

Someone called from bsnl to my landline and said "we are calling from bsnl hungama and we want your emai id and phone number for the record purpose".

After sometime i got mail from bsnl hungama that they have activated entertainment unlimited @ rs. 170/- per month + mega blockbuster @ rs. 249/- pm + gaming cafe @ rs. 70/- per month. They have activated it without my concern and its a scam by bsnl.

I was calling to customer care number provided in the email/website but its coming "this number has been temporarily disconnected".

I got the call at 11:20 am on[protected] and i unsubscribed from the services at 11:45 am on the same day[protected] after receiving the email with the stated amount of total rs.489.

I am not interested so please kindly take immediate steps to deactivate it soon so that we can have a good and uninterrupted services from you...

Thank you

16th january 2018

From. Mrs. Mary george
102 graceland apartments,
21 hutchins road, cooke town
Bangalore 560005

To: manager
Bengaluru telecom dist.
Bharath sanchar nigam limited
Bangalore telephones
Bangalore.

Dear si,

Our telephone connection 25492405
Customer id [protected] account no. [protected]

I had requested on during october 2017 to please disconnect my telephone connection no.[protected] which you had kindly acknowledged per your sl-197 dated 9th october 2017. (Senior telecom officer, bg east out-door lazar road, exchange, lazer road, bangalore 560005).

As per m7y request you had disconnected the phone but now it is january 16 three months since disconnected. But despite my giving all information's the refund of my deposit has not yet been made.

Kindly look into the matter and arrange refund without anymore delay. I am once again sending you copies of all relevant details for your immediate attention.

Thanking you,

Yours sincerely

Mary george.

Sir, on 12 jan 2018 i had a recharge of 333 via online. But that recharge is not activated till date. No body is taking serious step, facing problem. Date 15/01/2017.

I am tired of contacting cust care, no body is takeing it seriously. Continuously misguiding me, or misleading me, by continuous recharging, sometimes sending settings.

I already have a complaint no, where puja mam, one senior one said, within 4 hrs it will be solved. Complain no is 1a14601146.

I personally went to bsnl office bokaro, same reply, soon it will be resolved.
But when, no body cant tell.

How long should i wait, most importantly why should i wait?

Hence, its a earnest request, if you please can resolve my issue, i will be obliged.
Please do something, bad service, extremely bad cust service, no body knows how to solve.

My bsnl landline in goa[protected] is registered by ronnie pereira.
Regarding my broadband speed (Line sync rate) is capped at 4mbps when my plan is for 8 mbps
There are two old broadband usernames:
1.) pr[protected]
2.) ronnie_1
Kindly delete both usernames and create a new one so that a new dslam port is used which supports 8mbps speed,
My connection was started before 2007 and are registered on old dataone usernames commissioned on nib 1
The new bsnl nib 2 is not commissioned on my old username so kindly delete both the usernames and create a new one on a new dslam port
Following are my plan details:
Plan name:bb-home-uld-545-monthly
Speed: up to 8 mbps till 15 gb, up to 1 mbps beyond
Rental:545
Kindly update my speed profile for 8 mbps
I have attached screenshots of my snr margin and attenuation values which proves that the cable has no problem and a speed of 8mbps is attainable.
The following reasons could also be the cause of the speed being capped at 4mbps:
1.) on the cwsc it shows that i have a bb_modem_type-b1 which should be updated to bb_modem_type-w2
2.) it could be due to the speed profile not updated for the speed of 8mbps
Kindly contact me on [protected] for clarifications and thanks in advance.
Ps: all info provided above is either from router statistics page or bsnl official website