Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had raised a request with bsnl for new connection. Pre-lead no:[protected]. 4 jan 2018

A agent named ketan ([protected]) contacted me and asked me to fill up a new connection form and charged me 500 rs + 200 rs
I have not received a new connection yet.
When i contacted ketan, he asked me to get the contact number of the lineman and inform him to add a new connection. I dont know where to get the contact of lineman

I tried to contact the bsnl helpdesk multiple times, but they did was put on hold and disconnect the call.

I urgently need this connection. Please let me know who can i contact to set up a new connection

Bsnl (Jubli checpost) : 40+ old lady not giving my sim. She said silly resons. They are not working after 4 pm.

Firstday: 4 'clk office timings close
Second day: server down and aadher details not having.
Note: finger print matched
Who's responsible

My number: [protected]

I need my sim back
Send me answer to my email : [protected]@gmail.com

Dear Sir/Madam,
I am a bsnl landline customer. Recently i paid my landline bill twice through two different online websites. I request you to refund my bill amount as soon as possible. My bsnl account number is [protected] and telephone number is [protected]. Customer ID is [protected] and Bill number is SDCKL[protected].Below i have attached the proofs of both the transactions.

Thankyou....

Dear team,

We have done the mobile recharge in bsnl-up west sim-no:[protected] on dated 09/jan/2018: 11:57 of rs:429 and then we received 360.55 rs in main balance by talkcharge website. (Online recharge).

But we required below offer. Hence we called to customer care o[censored]p west :[protected] / 1503 and asked from employee, how to get below offer, hence she/he said dial :*123# and select so so option, we did the same. But now our 360.55 rs got deducted and when we calling to someone, money is deducting from main balance. Please assist. We should able to call free on any network in india as per below offer.

Dear bsnl customer, enjoy happy offers with unlimited voice call in roaming also (Excluding mumbai & delhi). Other features as given below:
Rs 186 -1 gb/day - 28 days.
Rs 187- 1 gb/day - 28 days.
Rs 349-1 gb/day - 54 days.
Rs 429- 1 gb/day - 81 days.
Rs 485 - 1.5gb/day -90days.
Rs 666 - 1.5gb/day - 129days.
*t&c apply

Sir,
Old modem is burned out. So i purchased new broad band modem. And called the technician to set new one with my broad band connection. He came and tried to do some thing and told that he will check in the office for further. After that he never came back. Neither the internet connection. If i call him just gives irresponsible reply. Since last 5 days i am just complaining to one after another numbers. No proper responses. My number is[protected] dasharath, location is srirangapatna, karnataka mandya dist 571438

Dear sir/madam,
Landline not working for 40 days.
I had failed in all my attempts to solve the problem, by requesting and sending mails, but nothing has happened. Instead of getting new customers, bsnl should try to keep their existing customers first.
Only thing is that i receive the bill on time every month.
As a last bsnl cutomer in my surrounding area, i think it is best for me to surrender my landline.
I have received the bill for this month, but the phone complaint is pending for 40 days. I had made a complaint on[protected] docket no[protected]. The bsnl technician came and went saying he will come within 2 days but never returned.

I had disconnected my telephone no.[protected] in the name of s. N. Lokhandwala & co in october-2016. I received the sms on 2nd march 2017 that your telephone deposit amount of rs. 1442/- will be given till 17th march 2017. I inquired in your jamnagar office and they replied me that we have posted deposit cheque on 21st march 2017. But till the date, i have not received that cheque of rs. 1442/- out of my deposit of rs. 1650/- after deducting 208/- for discontinued charges. By personal visit and emailed on "[protected]@bsnl.co.in" on 11th april 2017, 24th april 2017, 17th june 2017 and 11th october 2017 in this matter but no reply or my cheque received till today.

I want to deactivate the bsnl hungama plan as soon as possible. I am not interested in this plan. So kindly deactivate immediatly. My landline number is[protected].
A scam by bsnl in the name of hungama:

I'm was a faithful customer to bsnl since 2003, but i have lost the faith and trust in bsnl after this incident.

Someone called from bsnl to my landline and said "we are calling from bsnl hungama and we want your emai id and phone number for the record purpose".

After sometime i got mail from bsnl hungama that they have activated entertainment unlimited @ rs. 170/- per month + mega blockbuster @ rs. 249/- pm + gaming cafe @ rs. 70/- per month. They have activated it without my concern and its a scam by bsnl.

I was calling to customer care number provided in the email/website but its coming "this number has been temporarily disconnected".

I got the call at 11:20 am on[protected] and i unsubscribed from the services at 11:45 am on the same day[protected] after receiving the email with the stated amount of total rs.489.

I am not interested so please kindly take immediate steps to deactivate it soon so that we can have a good and uninterrupted services from you...

Thank you

16th january 2018

From. Mrs. Mary george
102 graceland apartments,
21 hutchins road, cooke town
Bangalore 560005

To: manager
Bengaluru telecom dist.
Bharath sanchar nigam limited
Bangalore telephones
Bangalore.

Dear si,

Our telephone connection 25492405
Customer id [protected] account no. [protected]

I had requested on during october 2017 to please disconnect my telephone connection no.[protected] which you had kindly acknowledged per your sl-197 dated 9th october 2017. (Senior telecom officer, bg east out-door lazar road, exchange, lazer road, bangalore 560005).

As per m7y request you had disconnected the phone but now it is january 16 three months since disconnected. But despite my giving all information's the refund of my deposit has not yet been made.

Kindly look into the matter and arrange refund without anymore delay. I am once again sending you copies of all relevant details for your immediate attention.

Thanking you,

Yours sincerely

Mary george.

Sir, on 12 jan 2018 i had a recharge of 333 via online. But that recharge is not activated till date. No body is taking serious step, facing problem. Date 15/01/2017.

I am tired of contacting cust care, no body is takeing it seriously. Continuously misguiding me, or misleading me, by continuous recharging, sometimes sending settings.

I already have a complaint no, where puja mam, one senior one said, within 4 hrs it will be solved. Complain no is 1a14601146.

I personally went to bsnl office bokaro, same reply, soon it will be resolved.
But when, no body cant tell.

How long should i wait, most importantly why should i wait?

Hence, its a earnest request, if you please can resolve my issue, i will be obliged.
Please do something, bad service, extremely bad cust service, no body knows how to solve.

My bsnl landline in goa[protected] is registered by ronnie pereira.
Regarding my broadband speed (Line sync rate) is capped at 4mbps when my plan is for 8 mbps
There are two old broadband usernames:
1.) pr[protected]
2.) ronnie_1
Kindly delete both usernames and create a new one so that a new dslam port is used which supports 8mbps speed,
My connection was started before 2007 and are registered on old dataone usernames commissioned on nib 1
The new bsnl nib 2 is not commissioned on my old username so kindly delete both the usernames and create a new one on a new dslam port
Following are my plan details:
Plan name:bb-home-uld-545-monthly
Speed: up to 8 mbps till 15 gb, up to 1 mbps beyond
Rental:545
Kindly update my speed profile for 8 mbps
I have attached screenshots of my snr margin and attenuation values which proves that the cable has no problem and a speed of 8mbps is attainable.
The following reasons could also be the cause of the speed being capped at 4mbps:
1.) on the cwsc it shows that i have a bb_modem_type-b1 which should be updated to bb_modem_type-w2
2.) it could be due to the speed profile not updated for the speed of 8mbps
Kindly contact me on [protected] for clarifications and thanks in advance.
Ps: all info provided above is either from router statistics page or bsnl official website

To,
Bsnl office
Margao goa
403601

My broadband on landline number [protected] is not working. It keeps connecting and disconnecting. I have lodged numerous complaints to the office but the issue keeps recurring and they are not able to solve it, and i am charged the full month amount in the bill inspite of getting partially working broadband service for just 10-15 days. This has been the case for about 13 months now.

Please do something about it.

I have complained so many times on the low conctivity speed and changing from 3g to 2g connection while i am browsing. Irritating with the things happening to me. After complaining also they were not taking it as serious issue from customer care. I can switch to another network but some offers are good to me (F&f). I am facing this issue from last six months

Dear bsnl team,

We had submitted an application for updating mobile and e-mail id for bsnl telephone number +[protected]/229 & +[protected] as on[protected] at guwahati bsnl office, assam, india

But the same has not been updated because of which we are unable to add both the telephone numbers in our bsnl selfcare portal and its showing a message that mobile number has not been registered to the said telephone number.

Please update the registered mobile and e-mail address as per the application submitted at your office.

Hi,
We are using the land-line number [protected] for so many years. V demolished our old house and reconstructed it. During the course of time, v not used the phone, but paid the bill online. Can't surrender of gave for transfer coz the subscriber (My brother) is in kenya. Even i'm in kenya. As parents can't run around for the transfer, v decided to keep it idle. Now i request u to reconnect the connection as the house has been constructed and my parents shifted to the new house. Address is same as registered in the number.

Name: kumaraguru sundaresan
Number: [protected].
Address:no. Old no. 19, new no 25.
Thirunagar 2nd street
Vadapalani
Chennai-26

I was having bsnl prepaid internet connection due to transfer i could not use the services so i am not using their internet any more but still every month they are charging 2955 rupees
My customer id [protected]
Account no [protected]
Even though they have fixed the credit limit 3000 rupees they are still sending the bill with every month increasing 3000 rupees
Since i am away i was not able to go to bsnl office i checked their website any online method to close the account there is no provision for closing the account

In my area bsnl not working h+, only h and connection too slow. Other sims worked perfectly.
I never seen h+ in my area on bsnl sim.
Also poor castomare care services. They don't even know how to talk with a castomare.
Main issue is-
When i recharged 3g data, i am not even getting 2g speed. When contacted i was told that your technical team will contact me within 48 hours and a complaint was registered but no one contacted me and after 3 days when i again comtacted your executive i was told there was no 3g tower in malancha, which is my locality and hence i will not be able to get 3g speed. So do you think i have to check the towers also while selecting an offer. It takes 2 to 3 minutes for sending a whatsapp message which is unthinkable in these days. Now who is responsible for my money...

Bsnl agreement with pdd chadoora is 15kw for chadroo exchange since from 2006 but bills were send by subdivision chadoora on 23kw agreement. And are demanding huge outstanding on the bases of 23kw agreement instead of 15kw agreement.. The matter may kindly be taken serious as pdd employee are on and off snapping power from exchange results results combination failed in the district

We have portability in bsnl lanline and the service from the bsnl is ungratified. When we call in the lanline no. The phone is ringing but as we receive the call there is no communication between the calls and no outgoing calls.

I would like to please you to see about this complain and solve it as soon as possible. Thanking you

Address:
Deepak intercontinental llp, sarkhej bavla, moraiya (Changodar) 382213

Sir/madam
With due respect i would like to say that i am using postpaid bsnl since year 2007 under ucg plane, i am a government employee and my e billing address was chc lad bharol distt mandi now i have been transferred from that place to phc naldhera p/o durgapur distt shimla 171005.
So kindly change the address to phc naldhera p/o durgapur distt shimla 171005 as soon as possible.

Thank you and regadrs
Bashir ahmed bhatt
Medical officer
Phc naldhera p/o durgapur
Distt shimla hp 171005