Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I gave given complete for balance deduction from my account on 6th. Complaint docket number for my complaint is - 2k06985820.

Today i have received message for deduction of balance from my account.

Though i have not activated for any services my balance is deducted

When i have activated for dnd, how can i get the calls

Why my account balance is deducted even after lodging the compliment.

Regards

Satish

I have recharged my bsnl no. With the plan 429 on 30.10.2017 but it is very very slow since recharged. After repeated complain my problem is not being solved. Eventually i am very much frustrated with the plan & have decided to institute a consumer suit against bsnl. It is a very very grave matter of concern that the costumer service of bsnl is very very poor.

I have a land line phone (No[protected] in my house (In kannur district of kerala). For the last two months, there is no incoming call (The phone is not ringing). Sometime when it rings, even before lifting the handset, the call is made (As seen in mobile).. I made complaint several times to 198, then to jto, ae but there is no positive result.. Kindly direct the concerned staff to look into the matter immediately and rectify the fault..

Dear sir/madam,
I like to inform you that my bsnl landline number which is [protected] is out of order for three days, i make complaint and i know that the technician would come and do something temporarily and again it will be dead after one week. This same process is continuing for last three years. Moreover there's lot of noise in my line hinder smooth communication. Infact the whole nearby area is suffering and facing the same problem.in every month my phone is dead for 9 days. This is occurring since last year's. Inspite complaining they did not take any permanent measure and i think this problem is persisting because of the negligence of local telephone exchange. I think they purposely tampered the connection so they can take bribe and then rectify it. The exchange people are very rude and corrupted. I thereby request bsnl authority to take up the matter and please rectify it permanently.
My residential address is u-7, panchasayar, kolkata pincode-700094

It is requested to you in the connection that my connection landline has been disconnected in month july2017, i have already been submitted all related documents to sdo (. T). Hiranmagri sec.4., udaipur., but no received my cheque of security refund till date today. It is very regret inthis regard that passed time more than 3 & 1/2 month. I am a senior citizen person, i can not move/walk at your office regularly. Pl. Be take needful action with in 7 days as earliest as possible. From.. Er. Dp jain (Xen. Retd. Avvnl. Former ta to se. Avvnl, udaipur. Mob. No.[protected]/[protected], email i d. Er. [protected]@gmail.com

I have used bsnl no.[protected] since last 1 year but now i want to port out from bsnl but my port out request is cancelled 5 times by bsnl. I call in customer care and also visit bsnl office but they not capeble to solve my problem. They say contract base error in my card. I dont know how it was creat and solve? So please help me to solve this problem
Send me update on my email add - vishal. [protected]@gmail.com

On 29/10/2017, mob no. [protected], was recharged with Rs 141 twice. It has to be recharged once but by mistake it was done twice. On contacting customer care, they denied the refund for second recharge but assured double benefit which included 2000 minutes talktime, 200 sms and 2GB internet data per day(all for a month). I have assured this 3-4 times contacting customer care. But on 31/10/2017, on exceeding usage of 1GB internet data, the main balance was charged of 432.50 Rs.
As per the assurance by customer care, it should have been after the usage of 2 GB. On contacting further on this issue to customer care, they denied such a benefit. Actually, first they denied the benefit for second recharge of 141 Rs citing the reason of lapse of second recharge, but later covered it with the benefit of 2000 Min talktime, 200 sms & only 1GB of daily internet data, which itself is contrary to the double benefit offer assured by them on contacting earlier.
I have a complaint no. 490799, for providing wrong information, providing partial benefit & non-refund of second recharge.
So, I request you to take right action & refund me all the money that is deducted from this account.
Thank You

I was facing poor connectivity from past few months. When i complained to them they said the problem is with modem. But i have replaced it with new modem despite that i am facing the same issue. Finally i found that snr margin is so low sometimes it shows in negative. Attenuation is always 300+ and there is so much of noise in landline.

I need someone to look into it immediately. Let me know if this cannot be fixed. So that i can go ahead with different service provider.

I have made payment of rs220 for online recharge of my bsnl prepaid number through bsnl portal on 29th october 2017 - transaction id - pgsm[protected]. But till today recharge has not done & now the status is showing as "failed". Contacted bsnl customer care & they are not sure why it failed?, when it will recharge? & whether it return back the money.
I have sent many mails to helpdesk but till now no response from bsnl.

Request you to please co-get refund of my money or recharge my number.

Transaction id - pgsm[protected]
Web portal - https://portal2.bsnl.in/myportal/transaction.do

Respected sir / madam
I want call details from year 2010 and 2011 of my mobile number [protected] on my email id. I really need it. Please help.in that period some very important phone numbers were added on my phone which are deleted by mistake. Now i really want to get them. I have found those numbers but i have not accessed them. I hope you will help me
Thank you

Respected team,
Greetings

Low 3g signal strength at malabar county 1 dr. Ambedkar university road, b/h nirma university ahmedabad charrodi village 382481, here i can't connect 3g network to my mobile & i can't use my mobile data pack efficiently... Very poor service*, calls are disconnet, please solve this network problem as son as possible now. Very poor service provided by bsnl here in ahmdabae.. 3g service is working like 2g
And there is network issue on all bsnl mobiles. Here no speed of internet and also i can't call anywhere on any network. Very poor and pathetic service. Simply i am wasting my money in this sim i[censored] will not take any action regarding this matter i will change it.
Bsnl contact number: [protected]
Emailid : chirag. [protected]@gmail.com

BSNL does not allow the Unique Portability Code to me for my both the numbers [protected] & [protected].

Now I have to stop using BSNL mobile, as I do not want to carry on with BSNL to waste my money on recharges.

Contacted to customer desk, for the unique portability code, the executives are rude & arrogant, not given any proper reply, told it will take 7 days, when I said as per my best of knowledge why such long time frame he do not have any reply aprt from in BSNL it is 7 days to give UPC & keep me on hold.
It is a routine practice of BSNL customer desk to behave like it.

BSNL does not give satisfactory services on all the front.

No voice clarity, no 3G network in my house, not connecting the internet, not allowing the user to port their numbers, rude & arrogant customer care executives, is anything remaining, I don't think so.

I have recharge with the amount of rs.290 on 21-oct-2017 by diwali special offer of bsnl’s diwali laxmi extra talk time offers via online payment but till now i didn’t get recharged and didn’t refunded. Last 10 days i have continuously contact and complaint to your local customer care services but they are not providing proper response to us till now. So you could take action about our recharge or kindly refund our money as soon as possible.
Awaiting for your response. Thank you.

I have recharge with the amount of rs.290 on 21-oct-2017 at 7.00pm by diwali special offer of bsnl’s diwali laxmi extra talk time offers via online payment but till now i didn’t get recharged and didn’t refunded. Past 10 days i have continuously contact and complaint to your local customer care services but they are not providing proper response to us till now. So you could take action about our recharge or kindly refund our money as soon as possible.
Awaiting for your response. Thank you.

Hello sir

My mob no. [protected] bsnl rajasthan

I have recharged with stv 444 for data pack, but instead i have got top up balance. I have done the transaction using icici imobile app and i had also checked that it was a special recharge. At the time of transaction.

I also reassured that stv 444 exist as data plan on the official bsnl website.

Please help.

I request many time for a new connection of landline and broadband... Through bsnl offical site... Its always give a pre-lead/reference numbers,,, tere are following-{[protected],, [protected]} and says bsnl sales team back to you... But nothing doing any process... I am very disappointed from your company and your staffs... Please salove my problem...

Online payment failure & amount debited from bank account on 12-oct-2017 (With reference id: cheque no. 169623 ; portalbsnltpslmumbaiindin-12/10/17 21:35:07) for recharge amount of rs.333 'ace stv plan' to mobile no. Xxxxxxxxxx. I have contacted bsnl customer care before 10 days and they said it would be refunded in 1 week's time but till now i have not received the refund and when i contacted the local customer care number on 29-oct-2017, there was no proper response from them. I am your valuable customer for about 10 years and this is the first time i am getting a improper service regarding 'online payment services'.

Kindly rectify the issue and settle back my amount at the earliest.

Hi
I am d ravi and i was using my bsnl sim no. [protected] and now it is deactivated due to not recharging in time. Please reactivate my sim. For any enquiry contact me in the no. [protected].
I have huge transactions on the sim. I loss very important notifications on the sim. I not receive any phone call and messages from company side.
Plz give information for got my bsnl sim

Landlinde not working however broad band is working proper . I had complaitn for this in my zone two times and 24hours after till time not cleared by BSNL . my first appli . no . 35 dated 02/11/2017 ANd 2nd appli no. is 19 03/11/2017. MY landline no. is 2229562 which is not workining for last 25 hours . the problem is that if anyone call on this no.[protected] the ring is going and the person understand that it is no reply by me .

my business reputation spoiling by that .

Reminder-1
R/sir,
This is regarding non receipt of pension book.
My details are as below.
Name:-deepak someshwar kore
Retired on:-28/02/2017 from bsnl nasik
Designation:- dgm bsnl nashik
Ppo no.:-cca/mh-mbi/pen/dsk/p-16464 dated 28/02/2017
My sbi pension a/c no.[protected]
Branch:- sbi main branch opposite durga garden, nasik road
Please see that i get my pension book at an earliest for submission for getting medical mrs card and medical treatment urgently.
Tx... D. S. Kore
Retired dgm o/o gmt bsnl nasik.