Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, i bought stv-444 plan (Popular)-3 months validity by paying rs.444/- through process of visa debit card of csb through komarify.com. But the said package not activated in my mobile no.[protected] at all till[protected]till now. The komarify says that it was successful for the order id. And mentioned confirmation id as. But i say that recharge has been failed and therefore requested for refund of rs.444/-. Because i am not getting any benefit of this stv 444/- plan at all in my mobile using internet or data usage at all and mobile balance says. Rs.41.52 only.

Komarify.com by latest email says that my recharge is successful for the order id:[protected] with the confirmation id:[protected] and pointed out recharged the special pack as "normal recharge r" so the benefit will be added to my balance instead of special pack benefit and they have directed to contact you with the confirmation id to know the credited benefi and indicated that i cam activate the special pack from the main balance using "ussd". I tried *123# but balance says rs.41.52 only.

Pl. Resolve and enable me to enjoy the stv-444 recharge plan in my mobile
If not please arrange to refund rs.444/- to me.
Thanking you,

My name : a. Subramanya
No.6, ayyapp nilaya,
Ramamurthy nagar, bagnalore

We have surrendered our phone no. 2320633 in feb 2014 as we were shifting to the area where there is no bsnl netwrok. Also filled up the form to send the refund amount by visiting nearby office of bsnl. Still they are generating bills and calling for the payment. We have the application copy with us where local office people mentioned that connection disconnected.

Please do the appropriate action so that they should not disturb us anymore.

Dear sir,
We have taken a new broad band connection for our telephone number[protected] on 7.09.2017 and till date the broad band is not working, the area ae visited once and said he will rectify the problem but even after more than 100 calls no body from bsnl have taken any action to rectify the problem. Without using the internet even for a minute we have received a bill for rs.3674.00. How do you expect us to pay this amount. We request you to cancel our request for broadband connection and return our deposit paid to you for rs.2295/- immediately. Bsnl service is the worst in the country.

R/sir,
My ppo no. Is cca/mh-mbi/pen/desk/p-16464 dated 28/02/2017
My sbi pension a/c no is [protected].
Till date i have not received pending book from sbi branch nasik road.
Pl. Take immediate action for getting me the pension book urgently. So that i can submit same to nasik bsnl for releasing my medical claims and also for getting medical card for submitting same to authorised hospital for my wife's operation.
Thanks... Deepak s kore

My husebend u. P. State goverment employ and transfared out of distrect, so i sift from bulandshar in last week of oct. Month year 2017. Because i surrender my bsnl home land line connection no.[protected]Mathura u. P). I request to you adejest my sequarity money for balance telephone bill, and inform me difference (+ or -) rejestered mail id. [protected]@gmail.com.

To
The customer care
Bsnl bihar circle

I jahindra singh, dist-munger (Bihar) purchased a sim card ([protected]) on 14/10/17. This sim card was firstly was not activated till 16/10/17. When i contact the customer care (1503) & (1507), they suggested to get a 5 rupees frc done and so i did it. But the sim card was not activated and no network was shown. On 17/10/17 for the first time ever the sim card showed network and so the verification process was done. After the verification was completed, i had been informed by the customer care representative that the incoming and outgoing call facility will be activated in 2 hours. After 2 hour only the incoming call facility was activated but the outgoing facility was yet not activated. Again after talking to the customer care, i was told that my sim card is activated but outgoing is not available because of no positive balance in my account. Following this i recharged my phone with 100 rupees which gave me talktime 81.74. Even after doing so, the outgoing facility is unavailable.
Please solve the problem as soon as possible.

Dear sir,
I request to re-active my bsnl prepaid sim. For the 3 months my phone was switch off. So the sim was not be working now. Now i want to activate my sim very urgently. Now iam in out of country so please help me to activating my sim currently.

Sim details ; mob no : [protected]
Muhammed ameen p. P
Parattu veetil poonath (H)
Chavakkad (Po), palayoor, edappuly.
Pin 680506

Regards,
Muhammed ameen

My name is pradeep rajput and i am using sbi personal app and using this app i have recharged twice the amount 444 but my amount is lost
I recharged my bsnl mobile number [protected] by 444 rs twice and 444 rs debited twice. But no recharge done. Msg received is
1. Request is under process... Tid:uh[protected]Oper ref: [protected])
2. Request is under process... Tid:uh[protected]Oper ref: [protected])

Hello,
On[protected], i tried recharging my bsnl mobile no. [protected] with rs. 159 at 0856 hrs. Through paytm app. My money was deducted but recharge was not received. I was given the following details: operator ref no.[protected], transaction receipt order no. [protected]. I am not being able to make calls saying i have insufficient balance.
I also registered a complaint at bsnl customer care, the docket no. Was 1j18346509 which was closed without resolving the issue. This letter was sent to bsnl appellate, kolkata but so far they have not acknowledged my problem. Bsnl is too irresponsible towards its customers. Please help.

Attached are the screenshots of messages and invoices. I am going to forward the mail to consumer forum as well. Kindly resolve the issue and return back the amount or recharge my mobile as soon as possible.

Gargee

My land line number is[protected]. I need the incoming call details on october 19th and 20th only. I need the call history of incoming calls history what i mentioned above. If i get that details it is very helpful for me. To my land line, i am getting so many fake calls that is disturbing very much. So i need to know who is calling and what they want. So mainly i got many fraud calls on oct 20th that's why i need the incoming calls details.

Iam akhil from kerala, thiruvananthapuram district. I had bsnl landline connection for past 10yers. But due to pwd works, the cable was damaged. So i complained to the bsnl exchange for the repairing works. But certain apathy has been notified from the side of bsnl employees, they doesnt solve my issue. So i disconnected my landline and apply for a new broadband and landline combo before two weeks. But till now they doest call me or do any necessary steps for my connection. So i again visited my nearest telephone exchange. They told me that the workers are at different places when they will come, they would check the feasibility. This is not fair. So kindly take notice my issue and take sudden solution for this issue. My std code 0472.

Der sir / madam

I am using bsnl 395 plan according to plan there is 60 days calls and data service but they suddenly stomped service without information. But when i inquired they are telling companies black out day for two days for depawali festival. But when i inquired for this plan ie 395 they didn't tell this not going to work in black out days and they didn't mentioned in terms and condition and i'm getting useless response from customer service center. Even though such black out day is there they would have informed me earlier i would have planned for somthing

I have bsnl prepaid number ([protected]), kanpur (Up).
On oct 17, i was paying for svt444 through free-charge platform, i canceled the payment, as could not get otp from my banker and processed it again freshly and successful transition was carried out.
I got sms from bsnl that the payment has been done twice, vide order id nos : fcva[protected] and fcva[protected] and subsequently the money has been detected also.
You are requested to refund the excess amount received or extend the validity period to 180 days.

Hi
My mother using a mobile with bsnl sim,
She is uneducated, she don't know the service to use. Bsnl providers activating services and deducting her balance. Recently i came to know that she had a service from so many days and from bsnl they are deducting her balance as she recharges. So how it is justified to deducting balance for the act she don't done.
In this way, they are deducting so many people money who are illiterate.
Stop these type of service to earn money on poor old people

Dear sir/ madam,

I am k. S. Babu from mettur dam, salem dist.
My bsnl mobile no. [protected]. Past one week my bsnl mobile was not working due to what reason i didn't know. (May be not register of aadhar)
So, please activate my bsnl mobile no. For further communication.
(My contact mobile no. Is [protected] and my mail id's are [protected]@gmail.com/[protected]@yahoo.co.in

Thanking you
K. S. Babu

I have recharged mobile [protected] on[protected] for rs :149 and want to cancel that recharge asap. I have done recharge through paytm but paytm customer care is telling they cant do anything as payment is already went to bsnl operator. I tried to call bsnl customer care but i didn't get proper response from their side and they are totally irresponsibly handling all the customers. So requesting you to please handle my request and repay my amount.

My post paid sim for which i requested to disconnect two months ago not yet disconnect and bill is still coming. The vidhyarayapura (Bangalore) bsnl office from where i had taken sim post paid requested to discontinue on written application, but they denied to take it and advised not to clear bill and tell that is will automatic discontine when it cross the limit of security amounts. Please advise me what to do now.

I, velagapudi nageswara rao, resident of plot number 17, esswar villas, nizampet road, kukatpally, hyderabad - 500090 have surrendered the bsnl land line telephone connection bearing number[protected] on 23.01.2017, and submitted the application duly completed. My bank account details along with a 'cancelled cheque' was also enclosed to the cancellation application as desired by the bsnl authorities.

Also, my bsnl customer id was [protected] and account number was [protected].

The refund is still pending with bsnl authorities since 9 months and all my reminders and submissions are in vain.

Velagapudi nageswara rao
Mobile no. [protected]

My bsnl landline no. Is +[protected]. On this no. A call received 2-3 days back and asked about broad band service. I told @ speed problem. As we are residing near telephone exchange my husband asked the caller about identification. Caller explained @ bsnl broadband but never asked about add-on like hungama. He asked about registration of mobile and gave the no. Of my mobile. Without consent and need they send the message of activated add-on and send message of so.
Please de activate hungama and any other activated add on service from my land line no. (+[protected].

Due to my transferring job i have surrendered my landline telephone no.[protected] and deposited instrument with bsnl office at goleka mandir (Gwalior-madhya pradesh) in august 2017. Also i have deposited the due amount as per their demand but till date not received my security amount. Please get the same as early as possible. My name is mrs uma sasidharan, my said phone was installed at fm-277 deen dayal nagar, gwalior-474005. My present contact number [protected].