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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
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6089
Unresolved
9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 21

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A
Arun_Joy
from Thrissur, Kerala
Sep 23, 2022
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I had registered a complaint for my landline number and obtained the docket number:[protected]. After it was not resolved, i contacted the appellate authority, Kerala circle and GM, BSNL. But still it was not resolved. Even after multiple visits to BSNL office at Panampilly Nagar, Ernakulam my Landline is dead for past 15 days. But BSNL is very prompt is sending monthly bills for a service which I am unable to use. This is an illegal practice from BSNL. Hope the issue is resolved.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    B
    Bks Telecome
    Sep 21, 2022
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    Mere sath Fraud Kiya hai company nye
    My bal not refund kindly take action
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      K
      Karthick Neww
      Sep 20, 2022
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      Address: Plot No11, Mothilal nagar 4th cross ext, Moolakulam, Pondy.

      I am using Fiber Premium Plus Plan which is 1500Rs+ / Month. I am getting upload speed of 0 to 4mb often and no one is fixing the issue in one call. It takes multiple calls and 1-week of time duration once in every month. I am using this internet for my work from home purpose. it's not easy to explain my company about my internet issue often.

      I am being forced to change to other internet provider. I am writing this here as my last hope of someone can fix this issue permanently. Please help me in this issue.

      Location: Pondy, Mothilal nagar 4th cross ext, Moolakulam

      My details: Account No: [protected], Telephone Number [protected].My
      contact number: [protected].
      -- Thanks In Advance.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        V
        vimal0077
        from Ramgarh, Jharkhand
        Sep 20, 2022
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        From last 6 months i am sending message to 1900 for upc code but i am getting message there is contractual obligation with your service provider. after that i have contact with bsnl customer care and not getting ant solutions.
        so i request you to do the needful asap.
        thanking you.

        regards
        vimalgarg
        [protected]
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          H
          hunkboy_sahil
          Sep 19, 2022
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          I applied for my upc code but i didnot received it.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            J
            Jaganc75
            from HYDERABAD, Andhra Pradesh
            Sep 17, 2022
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            Address: 12-1-505/12, laxmi nagar, lalapet,secnderabad-500017.

            Dear Authority,
            This is to inform you that there are 2 BSNL telephone poles in front of my house which has no connections for long years . So I request you to remove or relocate this telephone pole from front of my house .
            For this I will be very thankful to you,
            please oblige.

            Yours Truly,
            B.Nagamani
            [protected]

            Address:
            12-1-505/12, laxmi nagar, lalapet, secunderabad-500017.
            +2 photos
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Sep 19, 2022
            Updated by Jaganc75             Kindly look into this matter and do the needful,
            if accepted we can remove the same under your approval

            Br
            Nagamani
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              A
              ajit20
              from Pune, Maharashtra
              Sep 16, 2022
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              Address: Pune 411004

              I am using land line service of BSNL in PUNE under LL no[protected]. This No. is not working since July 2021. I have given 4 reminders to Asst. Engineer to refund my paid bills. This not resolved till date & they are sending me bills for this no though it is not working.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                C
                Chaitanyaraj13
                Sep 15, 2022
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                Recharge done on[protected] and the payment was done through UPI app PHONE PE, the transaction was successful yet BSNL company didn't recharge the amount, it showed error.
                Transaction details:
                Transaction ID: EWB[protected]
                recharge amount: 107
                timing: 09:44
                +1 photos
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                  M
                  [email protected]
                  from Tirupati, Andhra Pradesh
                  Sep 15, 2022
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                  Hi, I'm trying to get UPC code but UPC is not getting generated. Kindly help ASAP.
                  +1 photos
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                    [email protected]
                    from Jajpur, Odisha
                    Sep 15, 2022
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                    Address: Jajpur , Odisha

                    Plz solve my problem
                    Upc cannot be generated for the reasons: (1) there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance
                    My no is [protected] please help
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      A
                      ARUP KUMAR GHOSH
                      from Hyderabad, Telangana
                      Sep 12, 2022
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                      Address: Kolkata

                      PV_Rs397, GEN_Plan voucher 397, GEN_Plan Validity 300 Vide Receipt no[protected]dated 25.2.22 for phone 94xxxxxxxxwas recharged on 25.2.22.But now SMS received that my plan will be expired on 13.9.22.Please clarify the discrepancy against my plan validity days. Because my prepaid recharge plan has validity from 25.2.22 to 300days. BSNL now reduced the facility from 300 days to 200 days as per their revised plan .Why BSNL is sending SMS that validity expires on 13.9.22.I strongly appeal to authority for redressal my issue.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        D
                        Dr. Poornachandra
                        Sep 12, 2022
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                        Address: Keelakarai

                        BSNL network is not available inside the Mohamed Sathak Engineering College. This is affected the students and faculty members to learn online materials and telecast program
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          Sankar vk
                          Sep 12, 2022
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                          Address: 14 west street, GN Palayam, Puducherry 605110

                          In front of my house i have bsnl pole more than 20 years. From long back no one in my street are getting any services from this pole. It's ideal for many years. Because of this i have problem for parking my four wheeler vehicle inside of my house. Due to no usage of this pole i request your firm to remove it. Then i can make ke a way to arrange to park my vehicle easily. Kindly consider such requests and support me.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            V
                            Vasanth1994
                            from Annamalai Nagar, Tamil Nadu
                            Sep 12, 2022
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                            Address: Chidambaram

                            Dear Sir/ Madam I'm getting frequently fake callers from bsnl private numbers. And they are threatening and asking money . I have make complaint in our home town police station. So kindly make it address and share the details with me it will be helpful for us thanking you.
                            +2 photos
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                              N
                              Nrutyaranjan Penthoi
                              from Puri, Odisha
                              Sep 11, 2022
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                              Have tried to generate UPC number 5 times, but every time getting below 2 messages

                              1) Your request for UPC has been delayed. Please wait while your request is being processed.

                              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                              I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              Sep 11, 2022
                              Updated by Nrutyaranjan Penthoi                               have tried to generate UPC number 5 times, but every time getting below 2 messages

                              1) Your request for UPC has been delayed. Please wait while your request is being processed.

                              2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                              I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
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                                A
                                arju951705
                                Sep 11, 2022
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                                Address: Banglore

                                I have recharged my prepaid connection two times but it's not showing recharge
                                As
                                107/-
                                197/-
                                Respectively
                                But didn't get reflectedmob-[protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  K
                                  Karthickraj G
                                  Sep 11, 2022
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                                  I have tried to generate UPC number 5 times, but every time getting below 2 messages

                                  1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                  2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                                  I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    T
                                    ThunderBiz
                                    Sep 10, 2022
                                    Resolved
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                                    Resolved

                                    I have tried to generate UPC code to port my mobile number. But I'm getting these 2 messages only

                                    1. Your request for UPC has been delayed. Please wait while your request is being processed.

                                    2. Request for UPC for your mobile no. 9xxxxxxxxx could not be processed. Please retry after some time.
                                    Sep 13, 2022
                                    Complaint marked as Resolved 
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      G
                                      Goldygunwant
                                      from Ahmedabad, Gujarat
                                      Sep 10, 2022
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                                      Address: 7 Teenmurti Bunglows, Khakharia Society, Thaltej, Ahmedabad 54

                                      I had surrendered the landline number[protected] in the month of Nov 2021 with all the required forms and details like blank cheque for depositing the amount in my bank. The instrument was also surrendered on very day at different office which is 6 to 8 Km away from the Naranpura Office.
                                      Till this date there is no refund deposited or any communication from BSNL office.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        R
                                        riyasyahiakhan
                                        from Thiruvananthapuram, Kerala
                                        Sep 10, 2022
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                                        I have tried to generate UPC number 2 times, but every time getting below 2 messages

                                        1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                        2) Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

                                        I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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