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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 224

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R
rtimchen
from Dhekiajuli, Assam
Jul 11, 2017
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Address: Dimapur, Nagaland, 797112
Website: bsnl.co.in

Sir/madam,
With all due respect i have a problem with my bsnl no [protected], my incoming call facility is not working, i dont know whats wrong. And when ever i try to complain the customer service is horrible, they dont speak properly and also neglect my queries. I have complain like 10 times already but no action has been undertaken till now as of late. And also my internet its very, very slow i have recharged with rs 444 3g internet but to my horror its not been able to give even 2g speed its so slow that i cannot open a webpage. I beginning to wonder if bsnl have lost its service to the public. Our public grievance should be resolved by bsnl. Please help me resolved my issue at earliest. I would be forever grateful to you.
Thank you
My contact: imchen. [protected]@gmail.com
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Jul 12, 2017
Updated by rtimchen Sir/madam,
I forwarded many complains regarding bsnl poor customer service and internet. But till now no action has been taken. Bsnl was good before and helped many people but right now I think it has lost its touch to the people, neglecting public greviences .

My bsnl no [protected] has no incoming calls. The internet is horrible its not opening even a webpage. Not even 2g is as worse as bsnl 3g.This is the reason why I think many people are prefering jio and airtel. If Bsnl improves a lot then it might be on top charter but right now it has gone from bad to worse.
But please help me and resolve my issue at earliest.
Bsnl please help us public to serve us better and give us the desired network.
My contact details.
Imchen.[protected]@gmail.com
[protected]
Hill view colony
DC court.
Dimapur
Nagaland
797112.
View replies
I have bsnl brodbend connection bb 650 plan. Last six month i have not getting brodbend spped. And frequently discconeected brod bend connection so i am tired. So kindly cancelled the my broad bend connection.
Regards . Only broadbend connection to be cancelled .
Regards rupal b. Joshi
tel:[protected]
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    Thiagaraj Sritharan
    from Raigarh, Chhattisgarh
    Jul 10, 2017
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    Address: 629169
    Website: Consumer complaints

    Sir,

    My new sim no. Is [protected] purchased from your bsnl marthandam officer, kanyakumari district on[protected].in the same day night 8.59 i have recharged for rs.333/- through your scheme stv-333 by my sbi - buddy mobile apps. Sbi has immediately confirmed the payment. But your bsnl authorities have not yet give credit in my account of data

    Kindly expedite the matter immediately and give credit in my account.

    Thanks,

    Thiagaraj. S.

    Kindly
    \
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    View replies
    My mobile bearing CUG number [protected] from NIT Warangal was lost during May and I requested a nano sim which was given to me on[protected]. I have installed the same on[protected]. So far the sim has not been activated. Kindly help.

    M. K. Mohan
    Professor, NIT Warangal
    Reply
    PLEASE PROVIDE THE DETAILS OF MY BSNL LANDLINE BILL AS NO [protected], SINCE DATED 01/04/2016 TO 30/06/2017 TO MY MAIL I.D AS [protected]@yahoo.co.in
    Reply
    I am unable to send sms from my sim ( MOB.NO.[protected])
    Reply
    Name & Address: Mr. JAGDISH CHATURBHAI SHROFF, 53/ Shivam Bungalow, BOPAL Ahmedabad pin 380058. Telephone no.[protected], Account no.[protected]. Last bill payment paid through RTGS. Customer type: INDIVIDUAL. Available deposits Amount Rs.1250. Loyalty Point: 961.
    Reply
    The Internet is not working well
    Reply
    Call History list
    Reply
    Sir please send my mpbile call deatile JUNE to JULY05. my mobile nu[protected]. so please send call deatile
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      A
      Achina Majumdar
      Jul 10, 2017
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      Address: Birbhum, West Bengal

      Fixed line phone is not working for months. Complained over phone. Line remained disconnected. Bill came late. Connection resumed after bill was paid online. But soon phone was out of order again. Next bill also came late. Was not paid. Only once a call came from the company saying it was set right. Next moment it was not working. Only thing consistent was the bill! Without a single day's service, it contained details of calls which obviously were fictitious, false and bogus.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      Hello sir,

      I have lost my two sim cards and I want to block the sim cards.I am providing the details of sim cards.Kindly block my sim cards and inform me.

      SIM CARD NUMBER-[protected], [protected]
      SIM ID[protected],[protected]
      NAME-BOMBOTHULA SHILPA GOUD
      ADDRESS:5-10, THIMMAPUR, YELLAREDDYPET, KARIMNAGAR

      Thanking you
      Reply
      Sir. My bsnl no [protected] when insert in mob it say insert sim. this is sim buy rajishthan before 5 yrs. It important for me. Pls solve my problems
      Reply
      Dear Sir,

      Please Provide me to my BSNL Mobile Numbee ([protected]) PUK Number.

      My Sim Card Number[protected]

      Pls send PUK number for my Email ID - [protected]@lntecc.com
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        P
        Princek63
        from Bengaluru, Karnataka
        Jul 10, 2017
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        Address: 560038
        Website: www.consumercomplaints.in

        I would like to cancel the landline connection at my home since it is of no use to us. We will pay the remaining balance amount once we get the confirmation of the cancellation from the bsnl company. Please refund the amount given as advance.
        The landline connection is in the name of
        Mrs. Kavitha g.
        #243 indiranagar motappanapalya bangalore 560038
        Landline number[protected]
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        My land line was not working. there is no dial tone. The connection is in the name Tirupati Lakshmi Narayan Murthy, 9-49 soma Enclave, narasimhanagar, Gopalapatnam, Visakhapatnam 530027.
        Reply
        My tele 2852564 is out of order since long time, after repeated complaints no action is taken from BSNL.it's shoddy response compel me to surrender my phone.
        Reply
        My landline bearing No.[protected] is dead since long and I had made a complaint on 23.06.2017 vide Number [protected].

        Since then, neither any action has been taken nor anyone in complaint booking is giving any response.

        So please take necessary steps
        Reply
        Dear
        sir mai sanjay yadav bsnl barodband use karta ho mahina mai sirf 10 din hi use kar pata hu baki din kharab rahta hai abhi bhi 1 month se kharab hi hai majburi hai kyo ki dusra koi barodband hai nahi so please help me my number[protected]
        Reply

        Bharat Sanchar Nigam [BSNL] — To take out pole from one place to another

        Respected sir,
        Ian Gudala Sairam from Andhra Pradesh pin code-530004.i want to inform you that the pole is infront of my house.so it causing danger to us because it harm everyone.so please sir look after this matter.
        Thanking you,
        Yours sincerely,
        Sairam.
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          R
          Richa Ann
          from Noida, Uttar Pradesh
          Jul 9, 2017
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          Address: Ernakulam, Kerala, 6819544

          I've got no network for the whole day today (9/07/2017)
          I tried switching between different networks but i keep getting a message saying my sim card (Bsnl) cannot connect to that network
          Please do the required as soon as possible since it's really urgent
          This is not the first time the above problem has happened so please provide a long time solution
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          View replies
          Sir,

          Its been since 2 days my broadband is not working properly...
          My landline phone is also dead since 2 days. The dsl doesnt show sometimes. Even if the dsl gets connected my internet doesn't work at all.
          Even the google.co.in takes 1-2 minutes to load.

          I request you to take possible action as soon as possible.

          thank you
          Reply
          We are being charged Rs.341.67/- for Hungama Games on Demand on BSNL Broadband for the number [protected] kindly deactivate this for the respective number.
          Reply
          Hello,

          My bill payment was delayed and hence phone got disconnected.

          I have paid the bill three weeks back. But still phone is not working.

          Please connect the phone back.
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            S
            Sarkari Tarkari
            from Mumbai, Maharashtra
            Jul 9, 2017
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            My 3g data connection is not working since morning. I contacted customer care number[protected] but they told me that i am in roaming so they cant help me and they dont have any information about my number.
            They gave me another number to contact, which when i tried comes as number not in use.

            I again contacted bsnl customer support and they informed me that they dont have another number and they are not able to help me.
            I am in mp as of now and my number is from maharashtra.

            Very frustating moment for me as i dont have another sim with data plan.
            I thought bsnl is good sarkari company but looks like i have to port my number to another service provider.

            Goodbye bsnl you are not sarkari but sarkari tarkari...

            Its now time to "sudhar jao beta nahi to airindia jaise haal ho jaayenge"
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            View replies
            The online Billpayment Of this number [protected] is not possible (more than three times I called this toll free no 1500 (3pm-4pm)but their responding s is not satisfactionary when I reached the BSNL Office they said that their network is already in complaint.
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              poorva gupta
              from Jhansi, Uttar Pradesh
              Jul 8, 2017
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              Address: Jhansi, Uttar Pradesh, 284003
              Website: bsnl

              Sir i was taking a bsnl broadband comnection but due to weak signal strength near my house i was not used even a single day, which i informed him on the same day .I had paid a full amount . I had given a complained about this in your sadar bazar branch so many times but my complaint was taken as negligently and they can't listen me properly and behave very rudely. Yet they have not refund my money . If i can't recieved a satifactory solution then i'll take a strict action against you
              +8 photos
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              Jul 13, 2017
              Updated by poorva gupta               sir, yet i haven't recieved any support from bsnl customer service.
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                J
                Jishnu S
                from Kannur, Kerala
                Jul 8, 2017
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                Resolved

                Address: Thiruvananthapuram, Kerala, 695102
                Website: www.kerala.bsnl.in

                Sir,

                I am a bsnl customer from kerala. I am using the bsnl service from more than 5 years ago. I am not satisfied with bsnl services. I dont get enough 3G coverage. So i had forced to move to another service provider.So i try to port by senting porting message to 1909 in the format PORT to 1900.
                I got the reply message from 1900 as failed. Why are you like this. As a customer i had the right to choose the provider we like. Why are you rejecting my request to port.

                _Jishnu_
                Jul 9, 2017
                Complaint marked as Resolved 
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Jul 08, 2017
                Updated by Jishnu S                 PORT <mobile number> to 1909
                Jul 08, 2017
                Updated by Jishnu S                 Sir,

                I am a bsnl customer from kerala. I am using the bsnl service from more than 5 years ago. I am not satisfied with bsnl services. I dont get enough 3G coverage. So i had forced to move to another service provider.So i try to port by senting porting message to 1909 in the format PORT <mobile number>to 1900.
                I got the reply message from 1900 as failed. Why are you like this. As a customer i had the right to choose the provider we like. Why are you rejecting my request to port.

                _Jishnu_
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                  S
                  saraswathi. t
                  from Nileshwar, Kerala
                  Jul 8, 2017
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                  Address: 600071

                  I am using BSNL broad band. From Dec 2017 we are additionally charged 450/- being hungama charges. We didn't subscribed for that or used it. Please deactivate all hungama services and refund the amount..
                  My BSNL no[protected]

                  Someone called from BSNL to my landline and said " we are calling from BSNL hungama and we want your emai ID and phone number for the record purpose".
                  I clearly informed to her, We didn’t want hungama services. She told to me, login details and and you can subscribe whenever want. But I didn’t subscribe the services.
                  But last 6 months, I got the bill for hungama service as follows.

                  Hungama Games On Demand 58.33
                  Hungama Movies on Demand 207.50
                  Hungama Music On Demand 141.67
                  Total 407.50

                  But I did nt use these services. Please do the needful
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    D
                    Devesh kumar thakur
                    from Surat, Gujarat
                    Jul 7, 2017
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                    Address: Valsad, Gujarat, 396001

                    Dear Sir/Madam,
                    i had recharge rs 577 on my bsnl no [protected]
                    to other promoter, the transaction no is[protected], but i had Call your bsnl toll free no 1500 but they ar give bull #### reason that we cant back you returns recharge & in your system showing the transaction of 577 reachrge,
                    still you ar not do anything
                    plz resolve this problem & also waiting your reply

                    regards
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      P
                      prabhatranjan.shopping
                      from Gurgaon, Haryana
                      Jul 7, 2017
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                      Website: www.consumercomplaints.in

                      Hi,

                      When i have logged a complaint against Amazon.in then i received a call from [protected] (Abhishek Sharma).
                      he talked in bad manner and started abusing me. i also abused him when he started. please take a proper action against him. i have recorded this and i can send you if needed.

                      and now i am aware that this is a fake website and you are making people fool.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        A
                        Anto Joshua
                        from Salem, Tamil Nadu
                        Jul 7, 2017
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                        Address: Kozhikode, Kerala, 673005

                        To conclude in one word bsnl sucks 💩 . Before a week ago I have activated a data plan of 444₹ which is 4gb per day and it's been 1 week I was not able to use at least 1gb in this one week due to poor network connection, Each time I try to connect to network it shows up only 2g signal that too of 4kbps and max of 10kbps, Now With this type of network coverage Bsnl Can take their offer and stuff it up in their ###. Waiting for your replay on your network services thank you
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          P
                          Priyanka Bose (L.I.O.N)
                          from Mohali, Punjab
                          Jul 7, 2017
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                          Address: Allahabad, Uttar Pradesh, 211006
                          Website: bsnl.co.in

                          My father's phone was lost last night, on 6th july 2017, it was a bsnl postpaid sim, mobile number is [protected] on the name of Prabeer Kumar Bose, my father, on Redmi 4a mobile phone dark grey color dual sim.

                          My father works in Jamuna Enterprises, Civil lines, a distributor of Bajaj interio, as a an accountant/cashier.
                          He picked up the phone last night, and also verified his company camera on 7th july morning, when he went to the office, he lost that phone on the way near by my home in sabji market at allahpur near kidwai nagar matiyara road, while he was bending down to take vegetables, his phone might have slipped from the shirt pocket.

                          This he identified when he came back home after coming back from the sabji market.
                          Kindly block the sim, and allow to have a new replaced sim on the same number. Also, send a confirmation on [protected]@gmail.com or [protected]
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies
                          Today evening I have lost my mobile containing SIM [protected] and immediately informed to nearest Entally police station and subsequently got a GD 59 at 04:00 PM. I do request to deactivate with immediate effective.

                          Thanks
                          SUDDHASATTWA PAUL
                          (M) [protected]
                          suddha.[protected]@gmail.com
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                            I
                            indra mani tripathi
                            from Chennai, Tamil Nadu
                            Jul 7, 2017
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                            Address: New Delhi, Delhi, 211004
                            Website: bsnl.in

                            I am unable to send SMS from my no.i.e. [protected]. Please resolve the issue asap.I have to send some SMS which is on urgency basis which is my first priority. Please resolve it.I have already tried complaint box but was unable to connect to them too.Network services in NCR is also not very good.I am in roaming status at this time and I have some work releated to SMS, so please reolve it.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Jul 02, 2017
                            swamiramswarup's response                             Please, I want to deactivate all hungama plans. my landline number:[protected].
                            View replies
                            If anyone going to purchase BSNL related service so it's my request to then please do not avail the service.yes It is govt authorized but no use because they provide very worst network service. They only know how to make fool to citizens after advertising their fake ads on television, internet or by any other media service.
                            Reply
                            I have not opted services from hungama neither interested my amount has been deducted without my approval.
                            Reply
                            Please, I want to deactivate all hungama plans. my landline number:[protected].

                            thanks
                            Swami Ram Swarup
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                              jitender shandil
                              from Gurgaon, Haryana
                              Jul 7, 2017
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                              Address: 12558

                              Sir,
                              I live in a village named beral located in distt. Solan, teh, arki.
                              I want say that there is no signal available in our area if there is,
                              The signal is very very weak. Please provide a better signal for our area because it pushes us to backward when our india is growing up to digital india. The dream of digital india will be succeed if telecom will take villagers with them.
                              Sir our area need a tower because there is no tower near that could provide better signal.
                              I hope you will find out solution of our problems.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                S
                                Sharvang
                                from Dostpur, Uttar Pradesh
                                Jul 6, 2017
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                                Address: Palwal, Haryana, 121102
                                Website: www.bsnl.co.in

                                I applied to port my no.-[protected]. But when i requested to port to vodafine they said that u hv a Lock on ur sim so first remove it through ur old company. I called my customer care they said that they hv removed the lock but now also they are not allowing me to port my sim. The retailer is also saying that they lock customer's sim so that they cant port it...pls support me so that i can port my no.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  Sarva0483
                                  Jul 6, 2017
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                                  Address: Chennai, Tamil Nadu, 600015
                                  Website: portal2.bsnl.in/myportal/workspace.do

                                  Hi,
                                  Why the online detail bill is not available after 10 days of my bill generated. My bill amount generated on 28jun17, but still the detailed bill is not available in the portal. And goverment is still blushing on digital india, transform india, make in india. What the service you provide to beleive the government. Is this only an dreaming government without understanding the baseline of administartion in their departments.
                                  Thanks,
                                  Saravanan r
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    SNeha1309
                                    from Chennai, Tamil Nadu
                                    Jul 6, 2017
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                                    Address: Kanpur, Uttar Pradesh

                                    Hi Team,

                                    From past two months i have noticed that all of a sudden a big amount of balance is being deducted from this phone :[protected].

                                    I have ignored it last month, but again yesterday it got deducted.

                                    Earlier when this happened, i was told that i made international call.

                                    Here again i would like to know the reason for which my balance was deducted. I have tariff recharged on this number, so i don't think that call charges would be so high that you deduct 100rs for the call.

                                    Also, i have not made nay international calls. Kindly provide an justification for the same.

                                    Also, the customer care number is not reachable, so i expect a quick response on the my query.

                                    thanks,
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    View replies
                                    Pls activate my sim i have already waited for 2 days
                                    Reply
                                    Now the problem is resolved
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                                      Chandram Thodati
                                      from Hyderabad, Telangana
                                      Jul 6, 2017
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                                      Address: Nellore, Andhra Pradesh, 524002

                                      Respected sir,

                                      I have 3 times opted for MNP from BSNL TO IDEA but the BSNL has not released the number for MPN. The last attempt is with BA988548 on 17/06/2017 and will expire on 02/07/2017. But they not releasing the number to idea network.

                                      Voluntarily they are holding the number from portability, please ensure the number to be transfered.

                                      BSNL is troubling alot.
                                      Please do needful.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Jul 19, 2017
                                      Updated by Chandram Thodati                                       The BSNL is worst in dealing with the service, they have not released MPN once again.

                                      Request not to trust the network of BSNL any more.

                                      Very very worst network. No support.
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                                        sidhusrun
                                        from Trivandrum, Kerala
                                        Jul 6, 2017
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                                        Address: Thiruvananthapuram, Kerala, 695004

                                        I have recharged with Rs 395 for data usage of 2 GB/ day. But due to slow speeds, even webpages do not load up. Video streaming does not even start. When i tested the speed in trai speed test, download speeds where as low as 5 to 10 kbps even though I'm connected to H+. Since the day of doing the net offer the situation is the same. Everyone with bsnl net offer are suffering here. Area - Medical College, Trivandrum, Kerala. Kindly do the needful at the earliest. Thanks in advance
                                        - Dr. Sidharth. S
                                        +3 photos
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        Sir when when i saw my mobile there was a missed call from number +[protected].. when i called back there was one boy and a girl talking with each other about their marriage.. as it was a fake call i dropped the call... and the balance deducted from my account for 2 minutes was 180... sir plzzz see to this as fast as possible..

                                        Slow internet speed - Comment #2778820 - Image #0
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