Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have recharged my bsnl nestam plan with 110 and 30 rupees in different days through paytm. I did not get recharge balance but money was deducted. I am attaching details of orders please correct the complaints.

Payment of rs. 110 received by paytm! Your order no is[protected]
6:36 pm, jun 01 2017
And
Payment of rs. 30 received by paytm! Your order no is[protected]
10:50 pm, jun 03 2017

I am using bsnl 3g internet. It's showing very poor connection speed. They say that the maximum speed is 500 kbps, but i am getting very low speed about average 20-60 kbps. I have already informed many time on there customer complaint helpline. But there is any progress on the speed it is same as before. Please do something. I have recharged about rs 333. But i can't use it. Plz do something. The bsnl customer care is very bad. Responce and problems clearing is not good

By mistake i have activated the hangama plan. So now i want to deactivate this plan. This plan is no use to me. So i requested you to deactivate my hangama plan. This plan was activated on 01/04/2017. H i have call coustomer care also many times but no use, so my kind request to u that as soon as posible deactivate my hangama plannumber [protected].

The BSNL EVDO Internet service went down on 7th June 2017 @ around 3 PM in Hoskote, Bangalore.
Since then i've complained about the issue with the Hoskote CSC and also with Bangalore CSC.
The response from them are very terrible.
They just say its a server problem, and there are not aware when its going to get fixed. And ask to wait until they fix at their wish! That's it.
And today is the 3rd day; not yet resolved the issue.
Please fix it asap.

I have lost my mobile hand set of Microsoft company which i was useing for no - [protected] BSNL pre paid. on 8th june 2017 i lost that mobile hand set in Dwarka area of Delhi. As I have already registered an online FIR for the same and request you to please block the above said number so that nobody can misuse the number.
kindly block the above said number and oblidge.

I am a bsnl 3g prepaid user, i am getting worst speeds than 2g jam trying to complaint them but it easy not happening. If try to complaint through call they make me to wait for 30 minutes on call. And at last tried to file complaint online filled all details at the last step we proceed it show's simply error, different browsers tried so, i am requesting you sir please take a action on this and help us to file complaint online also in bsnl website.

Even after repeted followups no action has been taken. Till date i have not received any satisfactory solution. I will switch to any private broadband service provider. Kindly return me my payment made for yearly broadband service. I will ant to surrender the same.

Urgent solution required

G s vatsa
Mb [protected]
Bsnl no for which complaint done..[protected]

My number is barred please help me as soon as possible. My bsnl number is [protected]. With due request i pardon you to check my number and sent me a message. It is difficult even for me to make calls outside. Only incoming is being done no outgoing calls. It is becoming difficult for me to make any calls during my emergency period. Please sort out my problem as soon as possible....

We are facing a ton of issues with the bsnl network in Mallapur village, Kaigawada area, Karwar taluk. Other networks just work fine in this area except f BSNL. Im living in Kaigawada area which is 1.5km areal distance from BSNL tower. We are facing problem of internet 3g/2g data signal. Sometimes we are not even getting proper signal to make phone calls.
This matter already shared with mallapur BSNL Junior Engineer but till date no action has been taken for improving 3g/2g signal strength.
Also I contacted the bsnl customer care numerous times and they did not even noted down my complaint.
Hope you pay heed to the complaint this time and take action as soon as possible.

Waiting for your possitive action regarding this major issue.

I suffered a great problem regarding accessing of network connection for the period of 01 week and eventually, i lodged a complaint with customer care vide docket no. [protected]. Again, i lodged a complaint as my problem pertaining to internet connection was not resolved in time. After a lapse of 07 days my problem was not attended by any employee of local bsnl office (Dum dum chiria more). Two messages were sent to me mentioning the employees of local bsnl office namely sri mantu paul ([protected]) and namely sri samar ash ([protected]) but none of them contacted with me for resolving my problem. Furthermore, i tried to establish contact with the aforesaid officials but their mobile phones were kept switch off. Finding no other alternative, i surrendered my land no. Having[protected] before the local bsnl office duly filling up a form issued from the local bsnl office on 02.06.2017.
Till date no effort was made from the bsnl office to close my landline having no.[protected].
Therefore, i request you to close down my aforesaid landline no[protected] and oblige thereby.

To,

The bsnl customer service,

Sub: land line connection complaint

Ref:[protected]Thotala palem village, eg dist., a. P.)

Dear sir/madam,

The above said connection is being used more than 25 years, and recently from april 2017 phone cable got cut nearby our house (Some unknown person). We have complained same to line man/a. E., j. E. But there is no action. When i informed, they did not reacted for complaint and opposite side they are asking us to give phone disconnection letter to close land line connection. This is really not fair, we are expecting good service from bsnl.

My parents are 80 years old, they are not comfortable for mobile phone operating, kindly solve our issue as soon as possible.

Thank you,

Sir,
In spite of repeated requests for issue of printed telephone bill regularly. My request has been ignored. Every time i have been asked for duplicate bill for payment of dues.
Since telephone bill is an important documents for proof of residence, frequently asked by govt. Authority.
I am facing difficulties for payment of dues.
Kindly issue me printed bills regularly and oblige.

Telephone no 2473157

I have a problem with internet connection, we have complained many times but there is of no use we always have some server problem, work as been stopped due to it. We are facing problem only with wifi, so we just want wifi connection to be deactivated, as landline is useful and have no issues with landline connection.
So please deactivate only the broadband connection.

Twice i made complaint on my bsnl broad band connection. 1 was closed without resolution and second one was pending with ito. The services of bsnl are very very... Poor. The broad band modem often getting red signal and not providing any output. Now from the last 15 days only one light out of 3 lights are glowing. During my first complaint some one called me and asked the details. Then he said that it is a modem problem, we will get it rectified. After 5 days of waiting for a resolution from bsnl i checked for the status of my compliantand shocked to know that it got closed without and resolution. Then i raised one more compalint on 6th june 2017. So far no one called/visited us.

My landline phone is dead since 3rd June 2017, after filing complaint on 3rd June company service engineer visited and checked the line on 5th June and concluded is finding on the remarks that it is a Exchange Fault and can be solved at exchange office, however neither fault removed nor any intimation regarding my dead telephone received so far.It is requested to please solve the faulty telephone problem urgently .

Sir my bsnl mobile number is [protected]. I want to port this number in another company. To port the number i need to send sms but i am unable to send sms using my mobile phone. I talked to the customer care. They said to update the message center number as ([protected]). I tried message center number [protected] but then also it is not working. I tried other mobile phones but it is not working on any phone. Please resolve this problem.
Thanks...

I have 4 bsnl numbers
1. [protected]
2. [protected]
3. [protected]
4. [protected]
From all of the above mentioned numbers sms could not be sent when i write something in sms box. But it is sent when i send an empty (Blank) sms my sms centre number is [protected] i also changed my sms centre number to [protected] but nothing changed hence i rechanged it to [protected]
I also tried to send sms thorough many handset but same issue, in same handset when i tried to send any type of sms through my another number [protected] it successfully sent everytime whose sms centre number was [protected].
Hence i m 100 percent sure that my problem is not from handset. I also called customer care but they told me that there isn't any problem from our side.
So, i request u to solve my problem as soon as possible.
My alternate contact number is [protected]

I received call for activation of "bsnl hungama games" but nothing was told about any charges, i didnot activated the services either but when i received my bill rs 410 has been levied for the hungama services. Pls deactivate the same for my number also remove the charges from my bill as i was kept in dark about it and as i didnot avail any services and even activated the service on my number.

My landline no is :[protected]

The landline has been dead for past ten days and even with repeated calls to their call center no action has been taken. The call center is a joke, with employees putting calls on hold for 5 to 10 minutes and then disconnecting the calls. New calls then go to new person with no knowledge of the complaint and then some more hold. They have escalated my complaint four times and promised that the problem will be rectified the next day. Nothing has been done from 27-5-17 till 6-6-17

Hello sir,
My land line phone no.[protected] is dead since 30/05/2017, no body has attended so far. When i contact to available person in coplaint room they said to me all line man in leave i can't do anything. Then i contact to SDO (T) they said today resolve your problem, last three days they give reply to me reguraly but till now my land line is dead. Please arrange to get it repaired permanently so that we can make disturbance free communication.we are your very old and loyal customer, and this fact should be kept in mind when ever we make any such complaint.