Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My father's phone was lost last night, on 6th july 2017, it was a bsnl postpaid sim, mobile number is [protected] on the name of Prabeer Kumar Bose, my father, on Redmi 4a mobile phone dark grey color dual sim.

My father works in Jamuna Enterprises, Civil lines, a distributor of Bajaj interio, as a an accountant/cashier.
He picked up the phone last night, and also verified his company camera on 7th july morning, when he went to the office, he lost that phone on the way near by my home in sabji market at allahpur near kidwai nagar matiyara road, while he was bending down to take vegetables, his phone might have slipped from the shirt pocket.

This he identified when he came back home after coming back from the sabji market.
Kindly block the sim, and allow to have a new replaced sim on the same number. Also, send a confirmation on [protected]@gmail.com or [protected]

I am unable to send SMS from my no.i.e. [protected]. Please resolve the issue asap.I have to send some SMS which is on urgency basis which is my first priority. Please resolve it.I have already tried complaint box but was unable to connect to them too.Network services in NCR is also not very good.I am in roaming status at this time and I have some work releated to SMS, so please reolve it.

Sir,
I live in a village named beral located in distt. Solan, teh, arki.
I want say that there is no signal available in our area if there is,
The signal is very very weak. Please provide a better signal for our area because it pushes us to backward when our india is growing up to digital india. The dream of digital india will be succeed if telecom will take villagers with them.
Sir our area need a tower because there is no tower near that could provide better signal.
I hope you will find out solution of our problems.

I applied to port my no.-[protected]. But when i requested to port to vodafine they said that u hv a Lock on ur sim so first remove it through ur old company. I called my customer care they said that they hv removed the lock but now also they are not allowing me to port my sim. The retailer is also saying that they lock customer's sim so that they cant port it...pls support me so that i can port my no.

Hi,
Why the online detail bill is not available after 10 days of my bill generated. My bill amount generated on 28jun17, but still the detailed bill is not available in the portal. And goverment is still blushing on digital india, transform india, make in india. What the service you provide to beleive the government. Is this only an dreaming government without understanding the baseline of administartion in their departments.
Thanks,
Saravanan r

Hi Team,

From past two months i have noticed that all of a sudden a big amount of balance is being deducted from this phone :[protected].

I have ignored it last month, but again yesterday it got deducted.

Earlier when this happened, i was told that i made international call.

Here again i would like to know the reason for which my balance was deducted. I have tariff recharged on this number, so i don't think that call charges would be so high that you deduct 100rs for the call.

Also, i have not made nay international calls. Kindly provide an justification for the same.

Also, the customer care number is not reachable, so i expect a quick response on the my query.

thanks,

Respected sir,

I have 3 times opted for MNP from BSNL TO IDEA but the BSNL has not released the number for MPN. The last attempt is with BA988548 on 17/06/2017 and will expire on 02/07/2017. But they not releasing the number to idea network.

Voluntarily they are holding the number from portability, please ensure the number to be transfered.

BSNL is troubling alot.
Please do needful.

I have recharged with Rs 395 for data usage of 2 GB/ day. But due to slow speeds, even webpages do not load up. Video streaming does not even start. When i tested the speed in trai speed test, download speeds where as low as 5 to 10 kbps even though I'm connected to H+. Since the day of doing the net offer the situation is the same. Everyone with bsnl net offer are suffering here. Area - Medical College, Trivandrum, Kerala. Kindly do the needful at the earliest. Thanks in advance
- Dr. Sidharth. S

I want to port my bsnl punjab number to haryana airtel. But bsnl has rejected my request due to contractual obligation, which is false. I am further complaining to trai for the same. Kindly pass my mnp request and let me to port out my number [protected].
My all dues are cleared with bsnl hence why they are creating problem by rejecting port out request. Hope u increase ur services

Sir my name is b. Venkataramana iam using bsnl prepaid simcard [protected]. My account balance cutting many times, and i contact customar care and talking customar care exiqutives diffrent times on 05/07/2017 names like vanaja, diraj, jastain excutives connect calls andwe says you activate some service and cutting balance. But i do not activate any services. The custmorcare opraters connect superwisers and techinical persons but we do not connect talking with me sevarl times and dis connect custmer care excutives my call and not given any details so please rectify this problam

My landline telephone No is 22293826. It is DEAD for last 15 days and lodged complaint on line. Whenever I raise the complaint, next i use to get the message stating my complaint is resolved. But, Fault has never been attended. Even I escalated to GM level thru Customer care and still status is same. All the tickets ( atleast 3) raised for this complaint since 15 Jun 2017 are not attended.

I have been using BSNL prepaid for past 8 years. I am not getting network inside any of my ODCs in Cognizant Technology Solutions, Sipcot inspite having a BSNL tower inside SIPCOT, Siruseri, Chennai. It is very difficult to come out each and everytime even to make a call or even to receive a message. There is not even a single point of network that the signal strength is that poor. All other networks have proper network .Kindly do the needful.

I have requested a new connection of bsnl broadband and landline (Combo) services,
On date 14-june-2017 with
Prelead no. [protected].

I even submitted the required documents for new connection. Sales executive also gave us the
Order no. [protected] for broadband and
[protected] for landline,
Telephone no. 22874015
Every thing is given, but it doesn't show in any of there records when visited. Even after 17 days we have no information about my request. We even submitted a new request in local exchange office after that with all the before documents but they said they aren't valid. We even used online complaint system on there website but there is no response from there side.

Respected sir/madam

I have been using bsnl broadband. My bsnl landline number is [protected]. I want to complain regarding that no as we have not used the music on demand service and also unaware of activation of that service. As we have received the bill of current month than we came to know that the music on demand service is being activated and the charges has been levied on us.

So please i request you to deactivate the music on demand service as soon as possible and try revert back the charges if possible

Waiting for your prompt reply at earliest and hope that it would be de-activated as soon as possible

Regards
M a

Dear Sir/Madam

I do not know how bsnl hungama all plan subscribe with my landline phone (uses only Broadband). I have not taken even a single second trial of the same bsnl hungama plan. Since I am not interested in this plan, so kindly unsubscribe bsnl hungama all plan and I request you to refund or adjust the amount what you have collected from the start date. My landline number[protected].
With regards

Suresh Prasad

I have been using broadband of BSNL for long but have to make complaints almost each month sometimes many times in a row in same month. They restore the broadband and some or other problem comes up with phone and broadband. Inspite of making complaints technician does not visit sometimes for even 3 days and if technician is on leave forget for 3 to 4 days as there is no back up person for the guy.

I have subscribed a plan o[censored]ld 675 but they are sending me bills of rs.1040. every month this is happening . i am a user from bihar-patna . even in the first month of broadband usage they sent me a bill of rs.4200. i dont know what are they doing . i request refund of all extra amount that they took from me till now asap. it is very bad to see that government owned isp is creating such a mess.
my cusomer id is [protected]. please solve my problem and return all the extra money that is taken by bsnl.

Dear Mam/Sir,
My Name is Gulab Singh I have Brought A broadband Connection from BSNL, The Plan is of 249 per month (1Mbps/250gb limit). My BSNL Number is[protected]
. While Buying Connection From Local Bsnl Exchange Darola (Near My Village), The Technician told me that i have to pay rs.500 for security fee and 249(+ taxes) each month. I have paid the security fee. After using 15 days of internet I got bill amount of 1396.40 Inr. I Have Only used 40gb data . I have brought Modem/Router Separately which cost me rs.2000. So Many Times I have Asked The Customer Care Nobody Really Given me clear answer. This Is the worest service i have ever seen. After 1 month my line is got disconnected And the bills are keep coming the next months bill is 1693.00 inr. It is huge amount to pay for bill i have already paid 2000 for router.
The no. Of exchange is[protected] from where i brought this connection. I have not used a byte of internet aftet 1 month buying connection (because of disconnection).
My bsnl account no is: [protected]
Phone Number:[protected]

You Are My last hope, i hope you help me.
Total Payable amount getting increased even after disconnection its 1836 inr. I dont know which type of hidden cost is I have calculated 1089 inr. I have used the internet for only 1 month. I request you to take hard action as possible, for fooling the people . I live in village, I am a student of engineering My father is a farmer. Hope you help us.
Last Time I contacted in the exchange the technician told i will try to return your extra payable rupees. Please take hardest action possible.

Thank You
Gulab Singh
Contact: [protected]
Village Darouli, Distt. Patiala(147001)

Please, I want to deactivate all hungama plans. my landline number:[protected]. Customer ID : [protected]. Account number : [protected]. Customer type :Individual. As we don't want to use this hungama service so it is request that please deactivate all types of plan from above said landline, customer id, etc. I have not activated or used this hungama service still I am being charged for the same.

thanks
Swami Ram Swarup

I booked several complaints about my connectivity issues on BSNL customer care. But most of the time I was told to call again after 2 hours and when I tried calling after that time frame I was told the same once again. I managed to book 2 complaints which were both closed down without resolution. Actually I recharged with ₹333 which gives 3gb/day for 3 months in my prepaid bsnl sim. I wasn't able to use the internet with proper speed. I couldn't even load light websites or download files. I informed about the same to the consumer care executives every time I booked a complaint. I always got a text stating my issue has been resolved and the docket number is closed but the issue was never resolved. It's been one month now that I've recharged, and I can't use the internet and get adequate speeds even now. I recently moved to other city (Bangalore) and tried calling them once again that even after moving out to such big city I can't even get proper speeds even now I was told that they can't do anything and I should rather contact directly to BSNL Office. My issue hasn't yet been resolved and my 333rupees recharge is almost about to exhaust now. Neither I'd get the refund for compensation nor I was able to use the Internet. I was really in need o[censored]sing Internet at that moment and I don't really know what to do now.