Bharat Sanchar Nigam [BSNL] Complaints & Reviews

The worst quality of customer service both at the call center and the customer care office
11 calls in 2 days, 4 abrupt call disconnects, 2 wrong q transfers, 2 wrong information purposefully done. Do they even care about their customers?
The issue - my 3g sim is a dongle sim (128kb) and it works only in dongle and does not get recognized in any 2g, 3g, or 4g mobile phone. I had made a data recharge of rs78 (2gb for 5 days) (Recharge from [protected] on 15/05/2017 at 04:09:40 pm hours. Ref no. [protected]). I’m unable to access internet as it is very slow and the webpage gets timed out. My dongle gets registered on network but cannot browse or open any website.
I called 1503 more than 5 times and each time i got a different answer from the agents. First one agent told me to wait for 2hrs, the second time also another agent told me to wait another 2 hrs. The third time the agent said he is transferring me to his senior and put me in the hindi q and again i had to repeat the whole issue. The agent abruptly disconnected the call. I called again and another agent asked me to call 1504 but there was no response on that number. So i called 1503 again and the agent said he is transferring me and this time it was kannada q who simply disconnected the call. I called again and another agent said there is a network issue in the area and to wait for 2 days and to call 1925 for network issues. I called 1925 and was told there were no network problems in the area and to top up main balance. I made online recharge of rs33 but it did not reflect as top up amount (Recharge from [protected] on 16/05/2017 at 06:53:36 pm hours. Ref no. [protected]). I called 1925 again and was told it was a roaming pack though nothing was mentioned while making the recharge. I made a topup of rs30 again (From [protected] on 17/05/2017 at 11:14:53 hours pf: rs.3, st: rs.3.91, net amt is rs.23.09, bal: rs.31.32, refno.[protected]).
I had to repeat the same issue for 11 times to different agents and still there is no resolution even after 3 days. Within the next 2 days the data stv 78 will lapse. I have lost time and my money on a useless network provider.
I have not been able to use even 1mb of the 2gb data pack. The call center agents don’t care. The people at the customer care office also don’t care.
Who is going to address and solve this connectivity issue? Do they even care about csat quality and is there a quality system in place? Do they care about csat? Do they care about fcr? Don’t they have any self respect and respect for their jobs?
With such dismal quality can bsnl match other players in the market? Without good customer service no amount of tv and print media ads or plan offers would work in customer retention. Maybe bsnl management does not care. They are content with free chai and biscuits, free lunches, free salaries.

I lost my mobile handset along with my sim card at gwalior. My mobile no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. is [protected].

Attachment enclosed herewith FIR copy and Aadhar card

Kindly block the number and issue duplicate no.

Regards

I want to deactivate the bsnl hungama plan as soon as possible. Please do it immediately. I have complain to local branch for deactivation of hungama.com they simply gave me telephone no.[protected]. I have called this no for more than 10 times but all the executives are busy all time. Goverment company cheating us please help us. My landline number is[protected]

Respected Sir/Mam

Amount debited but not credited in talk value
I had done BSNL online recharge (top up of Rs. 220/-) through BSNL portal. But the talkvalue has not been credited till now (17/05/2017 08:13 PM)
following Details are as below:
Transaction Remarks BSNL/IPNB[protected]/[protected]/Bsnl rech
Mobile No [protected]

please check and confirm then after Recharge or Refund Initiated

Personal details
Om Prakash
Mobile No. [protected]

Please do needful

With best Regards,
Om Prakash

Hello im writing because i'm really frustrated i recharged with stv333 and it says 3gb /day after that 80kbps but even before 3gb i get only15kbps and after using 2gb the internet even won't connect i have complaint about this to bsnl customer care and they simply apologise but nothing happens they have created this plan to compete with jio but they can't win because i get full network coverage of both bsnl and jio jio gives 2000kbps but bsnl 20kbps so pls do the needful and i don't want this stupid plan of bsnl and need my money back

I have surrendered my broadband connection[protected] during November 2016. I have given request form to accounts officer at Peelamedu Telephone Exchange to refund my deposit to my bank account. I have surrendered the landline telephone instrument with necessary adopter & sockets and got acknowledgement from them.

But till this date, I have not received back my deposit. Whenever approached, they are giving the same answer "it is under process".

Pls stop messages on my hissar, haryana circle mobile no [protected] & [protected] from 655888 and all such advertising or erotic or spam nos forthwith & stop recovering charges from my balance on any such sms. I dont even kno how & y these messages have started. My both these nos have been ported from j&k bsnl to haryana bsnl in year 2015(for your info & avoiding confusion please).thanks

Sir, i am kinkar sing work in ministry of defence but my land phone has death about 5 days on 14may and also very few days ago same had problem but technician work not properly and also have broad band internet had discount but
Every month bill pay time to time service very bad. So please khadki branch[protected], also plan change without information. But not properly work. Sound had many problem. Please do something.

My bsnl mobile no not working internet properly I using in 3g plan amount is 333 plan I complain every day bsnl customer care executives his telling every day it taken 1 hour after that the issue is solve but nearly ten days already done my problem still not cleared that customer care executives is talking with rude words it is very problem please solve the problems thanking you

My broadband connection no.[protected] has not been working for the last six months. Broadband availability is very poor despite repeated complaint booking and attending. BSNL personal expresses that the cable problem is there at our area. My bill payments are regularly and found burden on my part to pay without availing the connection facility. The complaint references are recorded and available. As on date the complaint is pending to rectify for the last 10-15 days.
If the problem can not rectified by BSNL, why I have to pay the bills. I need clarification immediately to proceed further.

My telephone number is[protected]. From last three months I am getting extra bill on my telephone number stating that Hungama one time charges. With out our acceptance they activated and the bill amount also varies from month to month. I already requested to deactivate the Hungama service on[protected]. Please refund my unused and unnecessary charged amount I have paid for. I don't want any extra bill on my next telephone bill anymore.

I lost my mobile handset alongwith my sim card at Satara. My mobile no. Was [protected] and other sim card no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c/o. [protected]
[protected]

BALKRISHNA RAMCHANDRA KADAM
SATARA

Please provide me the call details of bsnl moblle number [protected] for the month may, 2017. As i want to inquire some calls. So you are requested to send it to my email registered with you as soft copy. I will take the print. Also let me know that if i wish to block the number then but i have to do. And again want to open the same number after few days. Tell me the procedure.

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Hi Sir, My mobile number +91-[protected] (using last 10 years) is not working, I would want to know that My sim is activated or not . I think my sim is also damaged so could you please tell me that my sim is activated or not, according to your info I will go for new sim for same number.
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thanks,
Jitendra Kumar Mishra
mob:[protected]

I want sms details for my mobile number [protected] as few sms charges deducted unnessessary from my account. I want a soft copy of sms details at my email address mayur.[protected]@gmail.com
My name is mayur and this sim belongs to me only. Is it possible to get what sms sent by my number? i want call details as well both incoming and outgoing. Thank you in advance....

My mobile number is [protected]. I am not able to send sms from this number and get the message message sending failed. I tried changing the message service number but i am not able to open it. Pls advise as to what i need to do to send sms as i am not able to send messages and am put to lot of hardship. Not able to speak to the customer care executive to resolve the issue

Sir,
Kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no:[protected] from 01.12.16 to till date, where as i am working in hydrabad i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
Thanks
Palaniappan
My email id: [protected]@gmail.com

I have received an extra charges (One time charges) of rs 100 and rs 600 to my broadband usage. But i did not activate this one time charges last two months. Please deactivate my account from one time charges, same time deduct the said amount in future bill.

Details:

My broadband plan: bbg rural combo ul650
Landline no. :[protected]
Name: kader batcha m m

Bill no. And date:[protected] | 06 april 2017
Bill period : 01 march 2017 - 31 march 2017
One time charges : rs 100

Bill no. And date:[protected] | 06 may 2017
Bill period : 01 april 2017 - 30 april 2017
One time charges : rs 600

I want to convert my sim from Bsnl to airtel. Validity of my Bsnl sim expired on[protected] on that day at about 8:20 I recharged my phone of Rs-10 n sent an SMS to 1900 for porting my sim but they didn't reply when I contacted customer service they told your account has been expired so first activate your account then you can port. They are not listening anything at all.

Sir, i am the subscriber for bsnl broadband at gwalior. Due to service exigencies i unable to deposit the bill amount on due date. My telephone was suspended after due date and i unable to get the service of bsnl. After 20 days when i deposited the due amount but data not updated by bsnl. Hence i unable to get the service after depositing the billed amount for 7 days. When i rang to customer care then customer executive named mukesh and vinay told i unable to registered the complain from here. Hence again i got the bill of amount of 606/- rupees. If possible kindly do the needful action no customer be cheated by the bsnl customer care. My land line number is[protected].