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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Oct 9, 2025

Complaints 15968

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6089

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9879

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 233

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Address: 2301022

Website: [email protected]

I lost my mobile handset alongwith my sim card at Satara. My mobile no. Was [protected] and other sim card no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c/o. [protected]
[protected]

BALKRISHNA RAMCHANDRA KADAM
SATARA

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P

Pramod Kumar Bajpai

from Lucknow, Uttar Pradesh

May 15, 2017

I did not activate hungama.com but still getting bill added charges of hungama.kindly deactivate immediately.

S

Shubham Chandel

from Bengaluru, Karnataka

May 15, 2017

Jjs

P

Prema Dambal

from Chennai, Tamil Nadu

May 16, 2017

I would like have itemised billing for these two numbers ([protected]/[protected])on my mail id .prema.[protected]@yahoo.com.kindly help me.

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Address: Solan, Himachal Pradesh, 173212

Please provide me the call details of bsnl moblle number [protected] for the month may, 2017. As i want to inquire some calls. So you are requested to send it to my email registered with you as soft copy. I will take the print. Also let me know that if i wish to block the number then but i have to do. And again want to open the same number after few days. Tell me the procedure.

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samherik

from Bengaluru, Karnataka

May 15, 2017

BSNL landline No[protected] and broad band of the same is not functioning for the last eight days. I had subscribed it for online tuition of my children. Since the line is highly erratic the purpose is not met. Kindly get it rectified at the earliest being children's study is affected.

D

Durga Prasad Kunuku

from Hyderabad, Telangana

May 15, 2017

I have lost my mobile phone 2 days back ... please block my sim .. my phone number was [protected].

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Address: Pratapgarh, Uttar Pradesh, 230204

=============================================================
Hi Sir, My mobile number +91-[protected] (using last 10 years) is not working, I would want to know that My sim is activated or not . I think my sim is also damaged so could you please tell me that my sim is activated or not, according to your info I will go for new sim for same number.
============================================================

thanks,
Jitendra Kumar Mishra
mob:[protected]

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Address: Chhindwara, Madhya Pradesh, 480002

I want sms details for my mobile number [protected] as few sms charges deducted unnessessary from my account. I want a soft copy of sms details at my email address mayur.[protected]@gmail.com
My name is mayur and this sim belongs to me only. Is it possible to get what sms sent by my number? i want call details as well both incoming and outgoing. Thank you in advance....

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Address: 600089

My mobile number is [protected]. I am not able to send sms from this number and get the message message sending failed. I tried changing the message service number but i am not able to open it. Pls advise as to what i need to do to send sms as i am not able to send messages and am put to lot of hardship. Not able to speak to the customer care executive to resolve the issue

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May 09, 2017

Pathi.1234556's response both numbers are one is [protected] and [protected]

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Suguna Naren

from Kotagiri, Tamil Nadu

May 15, 2017

Surrendered phone no.[protected] on 14.10.2014, till I didn't get my refund, went to bsnl office, they are not responding properly. please let me know when I get my refund. Contact no.[protected],[protected].

D

Digar KP

from Thiruvananthapuram, Kerala

May 15, 2017

I have 02 BSNLl prepaid sim ([protected] and [protected]) on 02 mobiles but no network on both mobile since last 02 days. please check and resolve the problem. The cause of inconvenience may be intimated on my alternate number [protected]

P

Pathi.1234556

from Sirsilla, Telangana

May 15, 2017

Dear sir

one week ago i lost mobile in that two bsnl also lost same day i called to customer center and blocked the sim numbers now same numbers sim i bought so kindly activate both bsnl numbers

H

hansraj nirmal

from Vasai-Virar, Maharashtra

May 15, 2017

Mo.no.[protected]
sim no.[protected]
email [protected]@gmail.com

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Sir,
Kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no:[protected] from 01.12.16 to till date, where as i am working in hydrabad i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
Thanks
Palaniappan
My email id: [protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 14, 2017

Updated by CHOLAN78 Dear Sir,

Please send the details of call history list of all incoming and outgoing calls in my mobile no [protected].

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Swapan Mondal

from Kolkata, West Bengal

May 15, 2017

Surrendered my landline with all equipment and accessories on 21.11.2016 and requested for refund due to me. Till date no refund is made. No communication is received.
Landline Number was : 222013
STD code : 03473
Name : Sankar Das Mondal

Call history request - reg. - Comment #2730232 - Image #0

P

Pt. Rama Shanker Tiwari

from Dimapur, Assam

May 15, 2017

I didnot activate the BSNL Hungama.com but there is a one time charge of Rs 382 is added in my broadband bill in this month how? Please Deactivate this facility in my account as soon as possible. My LL no[protected]. R S Tiwari

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Address: 614207

I have received an extra charges (One time charges) of rs 100 and rs 600 to my broadband usage. But i did not activate this one time charges last two months. Please deactivate my account from one time charges, same time deduct the said amount in future bill.

Details:

My broadband plan: bbg rural combo ul650
Landline no. :[protected]
Name: kader batcha m m

Bill no. And date:[protected] | 06 april 2017
Bill period : 01 march 2017 - 31 march 2017
One time charges : rs 100

Bill no. And date:[protected] | 06 may 2017
Bill period : 01 april 2017 - 30 april 2017
One time charges : rs 600

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Address: Kota, Rajasthan, 324005

I want to convert my sim from Bsnl to airtel. Validity of my Bsnl sim expired on[protected] on that day at about 8:20 I recharged my phone of Rs-10 n sent an SMS to 1900 for porting my sim but they didn't reply when I contacted customer service they told your account has been expired so first activate your account then you can port. They are not listening anything at all.

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Address: Gwalior, Madhya Pradesh, 474020

Website: BSNL

Sir, i am the subscriber for bsnl broadband at gwalior. Due to service exigencies i unable to deposit the bill amount on due date. My telephone was suspended after due date and i unable to get the service of bsnl. After 20 days when i deposited the due amount but data not updated by bsnl. Hence i unable to get the service after depositing the billed amount for 7 days. When i rang to customer care then customer executive named mukesh and vinay told i unable to registered the complain from here. Hence again i got the bill of amount of 606/- rupees. If possible kindly do the needful action no customer be cheated by the bsnl customer care. My land line number is[protected].

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Address: 530027

Website: [email protected]

I never asked for the activation and yet they have activated the hungama plan without my consent. Now i want to deactivate the bsnl hungama plan immediately. My land line number is[protected]. And refund my money immediately. I am not fool here to accept all stupid things. I never agreed for this service. Dont play with customres. If bsnl need any donation please directly ask don't charge on us stating that this service accepted by me. Dont foolaround. We are not fools to encourage all such activities

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Address: Jaipur, Rajasthan

Please provide the Hard copy of Invoice at our office address since we are not getting the Hard Copy of Bills from last 3months & paying the bills with penalty amount. Kindly resolve this issue ASAP. We had also given our mail id & mobile no. for E-Bill but we are neither receiving the E-Bill on E Mail ID nor on mobile no.
Kindly resolve this issue or else we have to disconnect the landline connection.

Priyam Infosystems
404, Neelkanth Building
Bhawani Singh Road
C-Scheme, Jaipur
Email ID:- [protected]@priyaminfosystems.com
[protected]
[protected]

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Address: 800016

Website: Hungama.bsnl.co.in

My bsnl no is[protected].
I hv not activated hungama entertainment programme. My bill always comes to rs 770. But this time for the month of april 2017 it is rs 1169. Please de activate hungama and take action againat this sort of harrasment to consumers. I have not asked for activation so i feel very sorry that bsnl is such a reputed company and how its name is being spoilt in todays time. I hereby request you to take strict action against such practices and save us... Consumers from in convenience and harassment. Thanking you once again and requesting help.

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Address: Pathanamthitta, Kerala, 689666

BSNL is charged unnecessory and unusable services unknowigly and it charges almost 1400 rupees.
I am a normal bsnl broad band user with unlimited package only cause 748 rupees monthly. But now the bill amount is almost 2500 rupees.
Once someone called in the name of advertisement from BSNL and asked for email. I firstly refuses but they told nothing will charged without usage and registration by username and password.
I ignored it.
Then some one from BSNL once called and asked if any services activated in my number I told not such services.
But now they are charging and this is unbearable charge. I dont even know what should do with this service and only by getting this bill opened their's email.
It needs to rebill to regular(or re fund) .

The phone number is [protected].

Please take action the bill payment date is 27/05/2017. I can't afford to pay that.

+3 photos

May 17, 2017

Complaint marked as Resolved

went to BSNL district head office. Disconnected hungama offer at broadband section. Then wrote application to account officer BSNL in white paper that hungama was not activated as per my request. After 1 day got message from bsnl. Normal bill.

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Address: Ambala, Haryana, 134003

Website: bsnl exchange, ambala city

On[protected] I have applied for change of connection with no [protected] from postpaid to prepaid. Bsnl official told me that it will be activated within an hour and they demanded frc fee 106 plus 30 rs SIM charges on the same day. But till now I didn't got my SIM functional. They forced me to travel for bsnl office on daily basis. Doing all these I wasted lots of time and money. Because of these people I have to travel more than 70 km on daily basis. I have lost more than 10 K plus doing all these but didn't got positive response from bsnl. You are requested to kindly look into the matter so that my grivience can be solved. I will be thankful to you.

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Address: Kolkata, West Bengal, 700072

My Customer ID is [protected]
Account No is [protected]
Due to poor performance I surrender my ph no [protected].
After all adjustment of Dues and Security deposit a bill no[protected] dt 1.11.16 issued showing refund of Rs 1566
After repeated reminder I have not received refund.
Since more than six months past and there is no response
Please arrange Refund along with Interest immediately

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Address: 491001

Website: bsnl.co.in

After a long drawn battle i could secure a bsnl, broadband/land line connection some six months back. (I waited for more two years to get this connection). Any way thanks for the connection.
I have opted for a plan where i am supposed to get 2gb data at 2mbps speed and afterwards at lower speed.
I have not much used the net for first five days of this month : april 2017 and to my surprise on 5th april, message comes i have exhausted my 2 gb data and i may be able to browse at a lower speed. Except wifi connection to use mobile for whatsapp an facebook, in the first five days of april 2017, i didn't use the net, i am sure.
Though i use net for varied purposes through my desktop and there are no issues. Only my problem is how 2gb data exhausted within 5 days started on 1st and ended on 5th.

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Address: 620014

I have not opted for any service from BSNL.Hungamacom. But to my surprise,
An amount of Rs 489 was charged in the bill of period from[protected] to[protected].
And amount of Rs 628 was again charged in the bill of period from[protected] to[protected]
I have also given a letter to BSNL / BHEL Trichy office on[protected] to stop and refund the amount.
And also contacted[protected]BSNL Hungama number) to stop the services immediately, but not honoured and amount Rs. 628 was again charged in the April-17 bill also.
Request to stop all commercial services like Hungama and arrange to refund the total amount Rs. 1117 with tax deducted for the same.
Further request not to entertain this type of subscription deducted without the knowledge and written communication of the consumer in future.

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Address: Ahmedabad, Gujarat, 382346

Website: Google

Mine phone is lost and its registration is on mine family member
I want new sim by same number but i want to change registration to my name
If any way then just say it
Because that sim is very important...
So is any way then tell
This is my regular sim.
Also i dont know the real owner but change to my name...
If sim card got then also i want new sim with registration on my name

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Kuldeep Patel KD

from Ahmedabad, Gujarat

May 12, 2017

My number block please unblock [protected]

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Address: Hisar, Haryana, 125001

I use bsnl broadband from 7 months every month 8 to 9 days connection dead. Now from 4 may my connection was dead both are not work i raise complaint on 4 may on bsnl toll free number. On 10 may i get message on my phone your problem are resolved but no one technision is coming. When i call on exchange every time same repeted message line are break our employ are work on this but when i go area no one employ i see. I raise complaint on bsnl public grivance 4 days ago but today status is your complaint is pending. Please resolve my problem permanent.
Landline number :[protected]

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Address: Shahid Bhagat Singh Nagar, Punjab, 144526

Hi i'm malkit singh from vpo karawar balachaur punjab. My bsnl landline & broadband[protected] is not working properly from over one year. I already make lots of complaint through customer care & direct through local exchange but nobady appear at my place & always tell me about shortage of staff etc & ignore my complains. Plz try to fix my landline no & broadband.
Your sincerely,
Malkit singh
Phone no[protected]
Mobile no [protected]

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