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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 234

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V
vikrant1127
from Allahabad, Uttar Pradesh
May 11, 2017
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Address: Hisar, Haryana, 125001

I use bsnl broadband from 7 months every month 8 to 9 days connection dead. Now from 4 may my connection was dead both are not work i raise complaint on 4 may on bsnl toll free number. On 10 may i get message on my phone your problem are resolved but no one technision is coming. When i call on exchange every time same repeted message line are break our employ are work on this but when i go area no one employ i see. I raise complaint on bsnl public grivance 4 days ago but today status is your complaint is pending. Please resolve my problem permanent.
Landline number :[protected]
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    V
    Vicky Bains
    from Banga, Punjab
    May 11, 2017
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    Address: Shahid Bhagat Singh Nagar, Punjab, 144526

    Hi i'm malkit singh from vpo karawar balachaur punjab. My bsnl landline & broadband[protected] is not working properly from over one year. I already make lots of complaint through customer care & direct through local exchange but nobady appear at my place & always tell me about shortage of staff etc & ignore my complains. Plz try to fix my landline no & broadband.
    Your sincerely,
    Malkit singh
    Phone no[protected]
    Mobile no [protected]
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      S
      Shubham Kumar Agrahari
      from Allahabad, Uttar Pradesh
      May 11, 2017
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      Address: Barabanki, Uttar Pradesh, 212601
      Website: bsnl hungama

      Sir/maidam

      My name Shubham Kumar agrahari

      I have in this time financial problems so

      I want to diactive all of BSNL Hungama

      service my post paid nub [protected]

      Email. [protected]@gmail.com
      Address. Radha Nagar Fatehpur Uttar Pradesh pin. 212601
      Please deactivate this plan on my post

      paid BSNL Hungama service...

      Thank u
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        A
        Anisha Anjum
        May 11, 2017
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        Address: Kamrup Metropolitan, Assam
        Website: www.assam.bsnl.co.in

        I have been using bsnl post paid service plan 99 without data packages. I have been paying bill of average 200 to 300 rupees per month for last few months. But this month I have received one bill dtd. 5th May/17 of Rs. 1886/- against mobile no. [protected], a/c no.[protected] which is unexpected. I don't generally use bsnl mobile, only occasionally used it. I have a doubt on the bill generated. Hence I request you to kindly enquire into it and take corrective measure. I also noticed that some data download bills are added to bills. Since I am not using data then where from these come. All are in doubt. Please take appropriate action on it. Otherwise, it will bound me to surrender the subscription. Also Pl send me the last month bill details to my email Id [protected]@gmail.com. Thanking you.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        View replies
        I lost my mobile with sim so plzzz block my bsnl sim [protected].
        Reply
        Recently I have been receiving extra charges on my broadband bills with plan 699. the additional amount of Rs.500/- one time charge without my acknowledge. please deactivate my account from one time charges plan.
        phone No:[protected]
        Thank you...
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          C
          Chiranjib Ghosh
          from Kolkata, West Bengal
          May 10, 2017
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          Address: Kolkata, West Bengal, 700033

          Hi,

          I m chiranjib ghosh, having the bsnl landline connection in my house having the landline phone number as[protected].
          But, in the telephone bill, my name is printing as chittaranjan ghosh.
          And the address of my residence is not full as i need the full address. For giving the bsnl bill as a resident proof.
          The full address of my resident is:
          36, indranipark, 1st. Floor, neelima apertment, prince anwar shah road,
          (Beside tarun sangha club), kolkata-700033

          So, i want the changes in my name from chittranja ghosh to chiranjib ghosh.
          And i want the address to be updated as i have mentioned above.

          O, please help me in sorting out these problems as soon as possible.

          Thanking u,

          Chiranjib ghosh
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            C
            Cellone_bangalore
            from Robertsonpet, Karnataka
            May 9, 2017
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            Address: 560097
            Website: www.bsnl.co.in/opencms/bsnl/BSNL/faq/bsnl_mobile_postpaid2.html

            My cellone number got puk locked.

            Tried the number given at the bsnl website

            "what should i do if my mobile (Sim) requires puk number?

            "the puk no can be obtained from help line ([protected]) on giving mobile no. And sim serial number. The puk no. Should be entered carefully as wrong feeding of puk no repeatedly will damage the sim, permanently"
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            May 05, 2017
            chandran47's response             sir please provide me incoming details my mobile post paid pair number [protected] from 01/05/2017 to 31/05/2017 through my gmail. [protected]@gmail.com, there are somany unsolicited calls are incoming
            View replies
            Someone calls me everyday with this number I want to know who's this
            Reply
            All incomming call and outgoing call details with all number details and call time duration is i required. so please mail my email id and my address.
            Reply
            Sir please provide incoming call details of my postpaid mobile pair number [protected] from 1/1/2017 to 31/5/207 to to my mail.[protected]@gmail.com urgently
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              D
              drspkaran
              from Delhi, Delhi
              May 9, 2017
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              Invalid sim

              Address: 639002

              Kindly make my sim active-my no is-[protected]. Main balance is there. But it got deactivated due to non usage for few months. When i contacted the customer care it shows the number is live in their system. But when i use the card in the phone it shows the sim is invalid. I checked it even changing the phones. How to activate the existing sim. Balance present, but no use...
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              D
              Dr V K Sikka
              from Delhi, Delhi
              May 9, 2017
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              Address: Hisar, Haryana, 125001
              Website: No

              Landline No[protected] in Hisar town only is not being attended to and all the resources at District headquarter and GM Telecom offices are unable to sort it. Complaint no [protected] has not been attended to satisfactorily. On an earlier complaint one SDO working on temporary charge took initiative to address and got it attended but it worked only for a few hours and is lying dead. Requests at SunderNagr exchange have not borne fruit either. The automated complaint system prompt that complaint is already registered. The accounts branch is sending demand for bills.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              View replies
              I lost my mobile last week DT day I blocked sim. Now I got same number sim plz activate sim dn inform me [protected]
              Reply
              Sir,
              Bsnl mai simcard port karaya tha Maine, 5 days ho gaye abhi tak Activate nahi hua simcard. Please activate my bsnl simcard.
              & start my bsnl services.
              Reply
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                R
                rohit nigam
                from Lucknow, Uttar Pradesh
                May 9, 2017
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                Address: Lucknow, Uttar Pradesh, 226021
                Website: [email protected]

                Activation of Hungama plan without our consent
                I never asked for the activation and yet they have activated the hungama plan without my consent. now i want to deactivate the BSNL hungama plan immediately. My land line number is 0522+2771288 in the name of Rohit nigam from Lucknow. and refund my money.otherwise i will close this connection. Also convey us for this ASAP.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                May 03, 2017
                pandurangan marimuthu's response                 kindly send message details from 01/01/2017 to 03/05/2017 cell no [protected] E-mail :::[protected]@gmail.com
                View replies
                Mobile no. [protected]
                Sir please ise jaldi as chaloo kar dein please
                Reply
                Sir
                kindly send sms messages from 01/01/2017 to 03/05/2017 vide my bsnl prepaid No [protected] and Email: [protected]@gmail.com which is very urgent for checking Smart card sms for getting smart card from ration shop. we are expecting as earliest as possible.
                thanks
                consumer
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                  S
                  S. Venkataraman
                  from Pune, Maharashtra
                  May 8, 2017
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                  Address: Bangalore, Karnataka, 560047

                  Last one year the phone is not working properly, even before that the instrument was changed many times due to some fault or other. Now the last one year every day the phone wire gets cut as it passes in the middle of the road, even if they repair immediately within 2 days again it is cut. So much frustrated even tried to surrender the phone but had to go here and there and could not surrender out of frustration allowed the phone to continue.. Even in face book comments were writtten about bsnl working. Now i have decided not to pay the bill for which there is no service at least then they will cut the line, that is the only way to get out of bsnl landline service.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  May 08, 2017
                  Updated by S. Venkataraman                   The phone is in Arthi Venkataraman''s name and am using my father Srinivsan Venkatarman's email to post this complaint.

                  V Arthi.
                  View replies
                  I am having probleme with BSNL Broad band connection for last 1 months. The broadband often goes down for hours and hours. The customer support lines never works or always engaged.For last one month the connection is very very down.
                  Reply
                  Telephone number[protected] was surrendered in Oct 2016. I have not received refund
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                    A
                    anilneeru
                    from Jammu, Jammu and Kashmir
                    May 8, 2017
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                    Sir, i would request you to kindly deactivate the hungama plan from my landline number no.[protected]. A sum of rs.346/- deducted under this plan may kindly be refunded as the said plan has been activated without my consent. Otherwise i will be forced to close this phone number.
                    I hope you will not disappoint me being a old customer.

                    Regards.

                    Anil kumar sharma
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    View replies
                    Dear Sir
                    My bsnl number [protected] is got deactivated because of not recharged in time .i need to recover this number .pleasr do the needful ..
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                      B
                      Brajeshj
                      from Delhi, Delhi
                      May 8, 2017
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                      Address: 700099

                      My telephone no is[protected]. I use this connection for broadband only although the incoming call facility is available for me.

                      For last 10 days, my broadband is not working. I called the helpline and they raised a complain with docket No - [protected]. But it did not help as my connection is still dead. Then I called the helpline again and they informed me that my docket had been closed. I wonder how can it be closed without the repair. It is really frustrating from service point of view.

                      I again got created a complain (Doc No - [protected]) but not sure whether it will be looked into again. I will seriously think of disconnection if it does not restore in 2 working days from now.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      View replies
                      My no.[protected], [protected] both sim with mobile lost
                      name kailash chand mali
                      address village kharana post kharakada teh jamwa ragmarh
                      mob.[protected]
                      plz new sim card send me
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                        A
                        Arvind_2236
                        from Rajkot, Gujarat
                        May 8, 2017
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                        Address: Rajkot, Gujarat, 360001

                        I have surrendered landline phone no 2460426 at rajkot-gujarat bsnl office on[protected] which was in my fathers name who expired in 2006.
                        I have received refund in the name of my father ratilal c. Sanghrajka.
                        I have submitted refund cheque along with all document i. E. Copy of my aadhaar card, my driving licence along with affidavit to bsnl - jubilee baug office on[protected].
                        I have submitted letter to bsnl - jubilee baug office on[protected] as request cum notice to release rectified cheque in my name.
                        Till date i haven't heard any communication from bsnl officer.
                        Surprisingly there are lot of such cases pending with ahmedabad office & ahemdabad office are not sending rectified cheques.
                        I request you to look in to matter & release all cheques of pending such cases.
                        Thanking you in advance
                        Sincerely yours,
                        Arvind sanghrajka
                        [protected] / [protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        May 31, 2017
                        Updated by Arvind_2236                         Still I am waiting to resolve my complain and receive refund cheque.

                        Nobody is able to let me know movements of my complain till now.

                        Any update about my complain of refund of cheques.

                        Thanks,
                        Arvind Sanghrajka
                        [protected] /[protected]
                        View replies
                        Please reactivate my bsnl SIM no [protected].I ready to do recharge of any amount..
                        Last time when I was leaving for college I left the SIM in home.So I was unable to operate it for six months .
                        After returning home, I checked that SIM is deactivated.PLEASE reactivate the SIM
                        Reply
                        My bsnl prepaid number [protected] has expired due to not recharging, how can i activate it again?...contact me at [protected]
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                          D
                          dksabes123
                          from Rajkot, Gujarat
                          May 7, 2017
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                          Address: 464001
                          Website: Bsnl

                          Dear
                          I am dr. D. K. Sharma working as director in an engineering college, now
                          I am travelling in punjab mail express, train number is12138 coach no b4 hearth no 41.in between faridabad and mathura stations my mobile containing bsnl sim card [protected] has been stolen.. It is humbly requested that please block this sim card to avoid any mis-use of that sim card..
                          Thanks
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          View replies
                          Sir i using stv333 but there is tower is full 3g but no internet recived in my mobile videocon v5010 lollipop version 5.1 please help me
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                            A
                            afa
                            from Nagpur, Maharashtra
                            May 7, 2017
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                            Address: 411040
                            Website: broadband bills being sent when I have disconnected since nmarch 2016

                            Was using this until march 2016 when i disconnected their services for them cutting my line without informing as a bill was unpaid.. This angered me and decided to stop using them. My franchise le vision was informed and they paid my bill and asked them to disconnect the services minusing the deposit amount. I still kept getting the bills which i ignored but today decided to call the 1800 number for broadband and spoke to dolly who spoke in a very sing song tone. Was quite amused.. However she informed me that my line was still active. How is that possible since i am using another operator since last year. Kindly make sure i am not billed for what i am not using and see that my account is disconnected and that i dont recieve any more bills as will not pay. This is for your info and necessary action
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            View replies
                            Respected Sir,

                            please Find the account no . [protected] at Name of Naman Gupta.
                            Now I have require minimum amount plan for this account no. [protected]
                            so that bill amount will not more then 400 or 500.

                            so please do my as per request .

                            Anil
                            [protected]
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                              N
                              Namitha Laiju
                              from Bengaluru, Karnataka
                              May 7, 2017
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                              Missing sim card to be blocked

                              Address: Bangalore Urban, Karnataka, 562106
                              Website: google

                              I lost my mobile handset alongwith my sim card at vbhc apartment bangalore, karnataka. My mobile no. Was[protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
                              My temporary mobile no. Is c/o nigil mob. No. [protected]...
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                              Soumyaranjan Samal
                              from Nagpur, Maharashtra
                              May 7, 2017
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                              Address: Khordha, Odisha, 751025
                              Website: www.bsnl.co.im

                              Sir
                              Iam unable​ send outgoing msg.
                              I have been called before four months to bsnl customer executive for resolve my issue.
                              Each and every time bsnl customer executive respond me.
                              We have some technical issues.
                              For that reason i can't check your status
                              So sir just you think how many time to left solve the technical issues.

                              Till now
                              So i request to you please resolve my issue
                              +1 photos
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              May 03, 2017
                              Sushree Mishra's response                               So please Block my SIM card as soon as possible
                              View replies
                              I have recharged for rs135 for 2gb data. but it got diverted to voice stv of 135 and i had been complaining to customer care and other officials. but no remedy is there. pls be causious while recharging for bsnl sim.
                              Reply
                              I have lost my mobile no with SIM card.mobile no is [protected].
                              Reply
                              Please reactivate my bsnl SIM no [protected].I ready to do recharge of any amount..
                              Last time when I was leaving for college I left the SIM in home.So I was unable to operate it for six months .
                              After returning home, I checked that SIM is deactivated.PLEASE reactivate the SIM
                              Reply
                              I have lost my mobile no with SIM card.mobile no is [protected].
                              Reply
                              Respected Sir,

                              please Find the account no . [protected] at Name of Naman Gupta.
                              Now I have require minimum amount plan for this account no. [protected]
                              so that bill amount will not more then 400 or 500.

                              so please do my as per request .

                              Anil
                              [protected]
                              Reply
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                                P
                                [email protected]
                                from Bhimavaram, Andhra Pradesh
                                May 6, 2017
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                                Address: 520001

                                Dear sir/madam,

                                we are facing signal problem from one month at our residence.

                                We have changed hand sets and checked but problem is with signal.

                                We are not getting signals.

                                Please solve the problem with immediate effect at the below given address.

                                Pamarthi samba siva rao.
                                S/o pamarthi subbamma rao,
                                d/no: 5-6/2-6, salivhana sangam street, lane opposite to lalitha bar and restaurant, near kundala market, chitti nagar, vijayawada, 520001.

                                Problem facing mobile numbers:

                                1. [protected]
                                2. [protected]
                                3. [protected]
                                4. [protected] - bsnl
                                5. [protected] - bsnl
                                6. [protected]
                                7. [protected]
                                8. [protected]

                                kindly do the needful to get 100% signals.

                                Thanks & regards

                                p pradeep kumar [protected]

                                alternate mobile number [protected] p. Samba siva rao.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  V
                                  vijayharor
                                  from Bengaluru, Karnataka
                                  May 4, 2017
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                                  Address: Sonbhadra, Uttar Pradesh, 325001
                                  Website: bsnl

                                  Sir, we apply broad band connection on number [protected].

                                  Ince last one year we purse many time in bsnl office, and ask for delaying broaband connection. But they did not provide broadband connection, now recently they provide broadband connection, but still we are not receiving internet on [protected]. We told many times bsnl officer, but they always give every time new argument for not providing internet.
                                  This number is all india radio, kaithun, kota, we need streaming facility for broadcast.

                                  We are facing broadcast problem.
                                  It is kind request to take urgent actin against bsnl for not providing internet connection at [protected].
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    S
                                    Sudhanshusundaram
                                    from Siwan, Bihar
                                    May 3, 2017
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                                    Address: Patna, Bihar, 801503

                                    Sir /Madam
                                    I am customer of bsnl landline service kanapur patna sub division. I am just fed up with the service provider. From the last six months the phone is just like a show piece. In six months, the land line service is not working properly. Please solve this issue of bsnl.
                                    The government is just taking interest on private company and not looking for government service like bsnl.

                                    Thankyou
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    View replies
                                    [protected] not working last 6 month
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