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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in

1.9

Updated: Dec 5, 2025

Complaints 15978

Resolved

6090

Unresolved

9888

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 237

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Address: 800020

Website: [email protected]

Dear sir
today I lost my mobile and BSNL SIM card my SIM card number is
[protected].
Sir today when I was going to Patna railway station in between my home and railway station I lost my mobile including sim card. My another number is[protected] for any query please contact me
Regards
Vijeta
Patna, Bihar

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 20, 2017

Updated by Prabhat kr alias chintu Sir
Please block my sim card [protected] .
Thanks
Vijeta
Patna

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Address: Tirunelveli, Tamil Nadu, 627007

Website: bsnl.co.in

A couple of months back, we surrendered our landline telephone[protected] obtained in the year 1992 in the name of my mother j elizabeth by paying a deposit of rs. 8, 000/- under the then existing non-oyt-general scheme. Due to efflux of time, the original deposit receipt is not traceable at our end. Bsnl, tirunelveli told us orally that they don't have any such record of our deposit and refunded nothing. They collected rs. 500/- in lieu of that ancient instrument which we had lost years back. Worse, we are getting a monthly bill even after surrendering it!
Will bsnl, tirunelveli-tamil nadu please -
I) give us the eligible refund; and
Ii) stop torturing us with monthly bills.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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P

PK Rathore

from Allahabad, Uttar Pradesh

Apr 21, 2017

I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is[protected]

P

Partap Chauhan

from Tsrar Sharif, Jammu and Kashmir

Apr 21, 2017

Sir mujhe bill detail chahiye last two month

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Address: 273004

Dear sir,
Wants a new landline connection at khariya pokhara basharatpur gorakhpur. checked with shahpur exchange regarding the subject but they denied for connection while DP is available near my house. they are saying that DP is not working and it cannot be rectified.
Request you to helps in this regards so that we can use your facility.

Regards
Vrijeshtripathi
[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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D

djaco

from Irinjalakuda, Kerala

Apr 21, 2017

Sir, My landline # [protected] last one week not working. I inform by tel: still no respond grom the local exchnge. Please do the needfull for activate my line.
Thanks & regards
Daniel

R

Ronaldo Vyas

from Coimbatore, Tamil Nadu

Apr 21, 2017

339rs 2gb internet not renew ???????

A

abhishukla

from Indore, Madhya Pradesh

Apr 21, 2017

Dear sir,

My tel. No.[protected] After many request and complaints to ur customer care regarding poor service of broadband connection to my place and I took another company service that is ok now. I request u to cancel the broadband connection and inform me about the same.

thanks,

regards,

Abhishek

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Address: Jammu, Jammu and Kashmir, 180012

Dear Sir,

This is to inform you that i have applied for a BSNL land line connection on March 08, 2017. But i didnt get the connection till date. When i gave the application, company informed me that they will give the connection within one week and i have also paid sum of Rs.500/-.

Please help me in this case.

Name - Sreekumar.P.K
Demand note No: 78175,
Date:12/10/2009
ID Number:KERENK[protected]

Contact Details:-
LALIT KUMAR
#454, SECTOR 3, TRIKUTA NAGAR
JAMMU - 180012
Ph:-[protected]
email id: er.[protected]@gmail.com

Jun 19, 2017

Complaint marked as Resolved

The complaint has not yet resolved then how can complaint be marked as resolved?

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 19, 2017

Updated by Lalit Manik Dear Sir,

This is to inform you that i have applied for a BSNL land line connection on March 08, 2017. But i didnt get the connection till date. When i gave the application, company informed me that they will give the connection within one week and i have also paid sum of Rs.500/-.

Please help me in this case.

Name - LALIT Kumar
Demand note No: [protected],
Date: 08/03/2017
Receipt Number: JMT[protected]
CUSTOMER ID : [protected]

Contact Details:-
LALIT KUMAR
#454, SECTOR 3, TRIKUTA NAGAR
JAMMU - 180012
Ph:-[protected]
email id: er.[protected]@gmail.com

Apr 27, 2017

Updated by Lalit Manik The phone number for above complaint is :[protected]

May 31, 2017

Updated by Lalit Manik No action has been taken regarding my landline connection. After submitting complaint here on April 19, 2017, I got a call from BSNL asking my landline number. I have updated my phone number with above complaint on April 27, 2017 and after 3 days I have informed them over phone also. After that its been 35 days, I haven't been updated since then about my complaint.
Further, it is to be informed that I am visiting BSNL office every third day situated at Rail Head Complex, Jammu. Everytime time they have only one reply "Tomorrow we will go for survey in your area, we will try to get your connection done". Its been more than 15 times I visited BSNL office in last two month.

Its been almost 74 days that I have applied for new bsnl landline connection and 43 days to the complaint submitted here but nothing has been done. Therefore it is humbly requested to look into my problem and resolve it at earliest.

Details of connection:

Name - LALIT Kumar
Demand note No: [protected],
Date: 08/03/2017
Receipt Number: JMT[protected]
CUSTOMER ID : [protected]
Landline number:[protected]

Contact Details:-
LALIT KUMAR
#454, SECTOR 3, TRIKUTA NAGAR
JAMMU - 180012
Ph:-[protected]
email id: er.[protected]@gmail.com

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T

Tauseef Ali

Apr 21, 2017

Sir with due i would like to state that i have been using bsnl for 10 years of your 2g services and now i switched on 3g services of bsnl.But no 3g signal is available in my home.Please resolve it as early as possible

my adress is
state bihar
city bhagalpur
residing adress =gumti no 3 bhikhanpur tank lane near bari masjid

N

Noble diengdoh

from Badarpur, Assam

Apr 21, 2017

Please provide me a puk code this is my number [protected]

D

D.R.Yogadaarani

from Jaipur, Rajasthan

Apr 21, 2017

We give the correct address but you did a mistake in it so please correct it and send the bills to the below given address.
thanking you.
T.R.Rajeswari,
184/1, Agraharam street,
(opp) Priya hospital,
Perundurai,
Erode-638052.
Phone number:[protected].

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Address: Kollam, Kerala, 691557

Website: bsnl

Dear sir,
My name is james george. This letter writing t o this bsnl land linenot working in 11 days, my land line no.0474.2403730 kerala kollam vattikkavala tele phone exchange this comp, no.[protected]/[protected]. This phone complent many time to tele phone exchange. Thistele phone exange is this problem has not complieted. Pls help me and any action to telephone exchange.
Compliant telephone. No 0474.2403730
Name. George p. V
Contact no.[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 793004

Dr. Rajat kanti tarat, m. Sc[agri], ph. D ‘rupayan’, east laban road
Mobile :[protected] shillong – 793 004, ek hills
E-mail id : [protected]@gmail.com meghalaya

To
The accounts officer [tr],
Office of the gmtd, bsnl
Shillong

Sub : excess billing of my landline/broadband bill
[bill no.[protected] dtd.07-apr-2017]

Ref : i] tele. No. 2226777 / cust. Id [protected] / a/c no. [protected]
Ii] broadband plan : bbg combo uld 845

Sir,
On the subject cited above and details under reference, i am constrained to bring to your kind notice that a sum of rs. 300.00 has been charged extra as one time charges when i have not gone for any top up recently.
I would therefore request you to kindly check the records and make necessary corrections in the bill

Yours faithfully,

Enclo: copy of the bill
18.04.2017

[rajat kanti tarat]
Met accts officer i was told since the system reflects one time recharge of rs 300/-, they cannot do anything in this matter. What am i to do now?

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

Abilash Singh

from Nagram, Uttar Pradesh

Apr 18, 2017

Lost my mobile having sim card so want to block it mob no is [protected]

A

Arunroy Thattil

from Thrissur, Kerala

Apr 18, 2017

On 31st March, recharged for ₹190 to [protected] & paid ₹189(.75% offer on online). But not recharged yet. Screenshot of the sms received from bank is attached. Pls take immediate action.

P

PNGMahapatra

from Egra, West Bengal

Apr 18, 2017

Pl.provide me the the call log detail specially for 13.04.17 starting from 9AM to 12 noon on landline No[protected]

C

Ch Akhil

from Ramapuram, Andhra Pradesh

Apr 18, 2017

I want my[protected] Cal record plzplz...

N

N K Berry

from Noida, Uttar Pradesh

Apr 18, 2017

My phone number 2820152 at R-2/141 RAJ NAGAR IS LYING DEAD please get it operative

B

Brinda Nelaa

from Thiruvananthapuram, Kerala

Apr 18, 2017

I had submitted the deposit refund form before 2 months, till now i didnt get the deposit back

S

Saptars54960006

from Guwahati, Assam

Apr 18, 2017

The hungama services are added to my broadband plan without my concern and i am being charged 410 rupees per month.Moreover the customer care service is really pathetic, i tried calling the number on your website many times a day, but no response from the customer care executives. Please the plan deactivated without any delay.

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Address: 560062

Website: www.bsnl.co.in

I surrendered my Tele No[protected] in July 16. On surrendering I filled up a form regarding along with the letter addressing the same. I am still receiving the bills. On contacting the customer care they have no clue whatsoever and even the inquiry department at BSNL Jayanagar is not doing anything. All I am hearing is that it will done. This is really frustrating and such a pathetic service. This is how the country's telephone service provider.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

sultan msk

from Hojai, Assam

Apr 18, 2017

Dear sir
my sim today lost please close my sim my name

md sultan my number [protected]

P

P A Neve

from Rajkot, Gujarat

Apr 18, 2017

Please block this card immediately.

H

harde50

from Nawanshahr, Punjab

Apr 18, 2017

My name is hardeep singh r/o 217 harinder nagar patiala, my telephone no is [protected] i disconnect my connection last year but security cheque not recived.

B

bjlakshminarayanarao

from Madurai, Tamil Nadu

Apr 18, 2017

Dear sir...

im from andrapradesh. i have a bsnl prepaid sim card. how to get the last month bsnl prepaid mobile sms and call details. how to approach bsnl office. or available in bsnl websites. selfcare.bsnl.co.in not working . please help me ...

A

Anil Rahangdale

from Mundi, Madhya Pradesh

Apr 18, 2017

(Branch-Mandideep) BSNL employee are not coming on time everyday 10:00am is right time for coming but they are coming at 11:45am we r facing huge problem so it is my humble request please take action on this employees.

S

suchitra jenesh

from Pappinisseri, Kerala

Apr 18, 2017

28/03/2017 sim loss

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Address: 679103

BSNL had recently advertised that for top up of value Rs.150/- full talk time will be available on all Sundays till end of May. Accordingly, I made on line top up on last Sunday (9th April 2017) for Rs.150/- for my mobile no. [protected] and I got talk time of only Rs.127/-. Will you please look into the matter and make sure to get the remaining talk time credited to my account?
Thanks.
Karuna Krishnaprasad.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Satya Vrat Singh

from Bengaluru, Karnataka

Apr 18, 2017

Phone no [protected] bsnl sim card stopped working showing "sim card rejected" of it's own from last 2 days. Plz resolve this asap

S

Srikumar Das

from Ingraj Bazar, West Bengal

Apr 18, 2017

Land line being no:[protected] which is regularly out of order and service was very poor.

B

balkrishna1973

from Baloda Bazar, Chhattisgarh

Apr 18, 2017

I am bal krishna my telephone number is [protected], i want to disconnect land line and broadband connection of bsnl. I am giving application for disconnect of both facility of my phone on 23/03/2017 but both facility is not disconnect. So please help me.

S

sultan msk

from Hojai, Assam

Apr 18, 2017

Dear sir
my sim today lost please close my sim my name

md sultan my number [protected]

M

Mounikapaladugula

from Chirala, Andhra Pradesh

Apr 18, 2017

My Bsnl no is [protected] we not used. Hungama plan I don't know how that was activitivated I did used nothing in this offer. please cancel my last month generated bill and till now Thank u sir

A

Akhila Rojin

from Bengaluru, Karnataka

Apr 18, 2017

I don't know my PUK code

M

msrao66

from Bengaluru, Karnataka

Apr 18, 2017

Request to add following details to my address as I want to change in my all records as it going to be permanent address

H. No: 48-11/1-10,
SAMMOHA SRI NIVAS,
Currency Nagar - 3rd lane,
Vijayawada - 520 008

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Address: Thane, Maharashtra, 421301

Respected sir, i santosh j dhanke having jtbs railway ticket ghar using bsnl leaseline, since 24/2/17 leaseline completely not working. I made complaint to linemen, mdf, sde office and also to gm bsnl kalyan but there are no proper response, yet service down. I request them to suggest another option if lease line unable to start, pls do the needfull

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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A

aliranaz

Apr 15, 2017

my land line [protected] not working before one month please my complaint solving i wil request

D

[email protected]

from Kota, Rajasthan

Apr 18, 2017

Hi
i am deepak garg and i was using my bsnl sim no. [protected] and now it is deactivated due to not recharging in time . Please reactivate my sim . For any enquiry contact me in the no. [protected]

K

kamalbatra

from Delhi, Delhi

Apr 18, 2017

Mouse clicks double on single click

S

SOMNATH BHAUMICK

from Pune, Maharashtra

Apr 18, 2017

Please note that
today morning I have submitted the Form to release my landline no.[protected] from SAFE CUSTODY and make this active.
requested to shift the connection from existing room to other room (in the same house) with immediate effect.
to connect the line to a handset, provided by me.
to resolve all at the earliest.

F

FlinterFoundation

from Nagram, Uttar Pradesh

Apr 18, 2017

Due to unknown reasons my no is rejected..
Please help me to activate my no...
Thanks.

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Address: 686578

I have sent the SIM to India from Newzealand in order to activate roaming since my no is connected with my financial things but unfortunately the sim is not reached it so I wonder how can I get duplicate sim for the same no.
My mail id is [protected]@gmail.com whether can I authorise some one to do for me I am expecting the solution for it please help me
Thank you w

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 12, 2017

selvapadma's response My bsnl cell no. is [protected], Pillapalayam, Trichy district

So i want last 1 month call details of outgoing and incoming in my Email id.

My Email id : [protected]@gmail.com

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S

selvapadma

from Tiruchirappalli, Tamil Nadu

Apr 18, 2017

My bsnl cell no. is [protected], Pillapalayam, Trichy district

So i want last 1 month call details of outgoing and incoming in my Email id.

My Email id : [protected]@gmail.com

M

Mounikapaladugula

from Chirala, Andhra Pradesh

Apr 18, 2017

My Bsnl no is [protected] we not used. Hungama plan I don't know how that was activitivated I did used nothing in this offer. please cancel my last month generated bill and till now Thank u sir

G

Gagan Sachdeva Sachdeva

from Rampura, Punjab

Apr 18, 2017

Sir my sim card is lost the lost no. Is[protected] so plz sir deactivate this number . My self pritpal sachdeva from karnal . Ram nagar 49 street no 5 .

M

Mohaideen's Wish List

Apr 18, 2017

I lost my bsnl sim card and mobile phone last month.Now that number is illegally using by some one. I need to deactivate that number.
no is [protected]

T

thomaskk2

from Tirur, Kerala

Apr 18, 2017

My Land line not working [protected]

K

Kaisar Ahmad Ahanger

from Jammu, Jammu and Kashmir

Apr 18, 2017

Hello
My name is Manzoor Ahmad Ahanger i am using bsnl broadband service for approx 2 months my landline no is [protected].i want to disconnect the bsnl broadband service

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Address: Visakhapatnam, Andhra Pradesh, 531173

In spite of repeated requests and online submission, the BSNL officials miserably failed to discharge their legitimate duties. If this problem occurs other than Govt agency, certainly they would have attended in time and asked feedback. But unfortunately, BSNL is Govt agency with secured salaried employees. They wont bother about peoples grievances.
Pl check my online complaint Registered Docket No: APR/CO/2017/1442.
For the last 15-days, our line is defunct. I made personal representation. The AE and the Line Man Mr Gangadhar are adamant.
In spite of our requests, they did not turn up.
Even my online complaint is also futile
What can I do now?
I searched this site and intend to lodge this

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Address: 641603

Please activate incoming, outgoing & sms for my mobile number : [protected].i was made my pending pyments just today morning for last two month.please activate all the activities like out going incoming and sms.when will you have to activate the same.please activate urgently.
I want to activate within today.you please activate the same within today.
Thanks n regards
Kannann.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 462023

On 9th January 2017 i had filed a report to diconnect my broadband and landline connection but even now i am getting bills for payment.I had visited the main bsnl office in bhopal for this issue on 3rd feb.they told me that only broadband was disconnected and i was receiving my landline bill.they requested me to again file a complaint for disconnection and having no other option i filed another complaint on 3rd feb.later they disconnected my landline only when i had to again visit their office since my bill amount kept on increasing.they promised to solve the issue but even now the problem is not solved and my bill account keeps on increasing.please look into this issue and provide me some relief
Name of the applicant- aditya patel
Telephone no.- [protected]
Mobile no.- [protected]

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Address: Kozhikode, Kerala, 673601

Sir/mam,
My mobile number is [protected].I recharged yesterday[protected] for Rs 50 through SBI bank account but paiment didn't received yet, so kindly help me .I have written the message details from SBI bank below.

Thank you for using State Bank Internet banking. Your Transaction Ref No IHD8077976 for Rs.50 on 11-APR-17 21:38

Your faithfully
Shoba Richards

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Address: 781006

Website: BSNL

Dear Sir/Madam

I have paid my bsnl bills on 2nd march 2017 for landline no[protected] and also GSM mobile 9435also 409880.
The amount paid were Rs.292 and Rs.527, the amount was paid from my sbi account directly through net on 2nd March 2017

Now my new bill is showing that my new bill for landline Bill Number & Date[protected]APR-2017 and Bill Period 01-MAR[protected]MAR-2017 is Previous Balance 303.1 and Current Bill Amount 332.46, the Amount Payable is 636.0.

for the mobile also Mobile Number [protected]
Account Number[protected]
Invoice Number[protected]
Invoice Date 05-APR-17
Payment Due Date 28-APR-17
the bill shows previous balance 452, current bill 567.4 and so total payable is 1019.

I request you to kindly look into the matter and rectify the same.

Thanking you
Yours sincerely
Saswati Choudhury

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: Ghaziabad, Uttar Pradesh, 201001

Website: bsnl.co.in

I was told by customer care center that broadband connection will be activated within seven days.Technician visited home, charged extra for broadband wire and connected the same to modem, and told broadband is activated for use, but did not checked in practical, and bsnl claimed to provide 2mbps speed for new connection, plan BB249. It's been a week now, 250kbps maximum speed is being provided, yet. See, the supervision nd management of BSNL . Manoj Tyagi [protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 13, 2017

Updated by dost tyagi Bsnl says installation of broadband connection is free, then why bsnl charges 2500 rs for installation. Broadband technician say, you have to pay for wire for broadband, otherwise connection could not be established. CUSTOMER: Manoj Tyagi / [protected]

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Address: Vizianagaram, Andhra Pradesh

Website: bsnl hungama

Sir, my name is naga prasad. On feb 23rd, i have got advertise about hungama. We called customer care we said to deactivate but he did not. We did not use it one time also because we thought it was deactivated. You can check our activity for proof. We were given a bill of rs.1226 that we can't bear. So, please deactivate the whole package of bsnl hungama, deduct the extra amount from our bill. We hope you are kind towards us.
Thank you,
Naga prasad rao,
Ph:[protected],
Mobile:[protected],
Email:[protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 20, 2017

Updated by Mohan Sasi in the bill of april also we was charged for hungama plan .we cant bear please deactivate it. please..please...

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Address: Jaipur, Rajasthan, 302005

Hi,

I have raised cancellation of my FTTH connection with landline#[protected] and duely submitted my devices and a/c details. I am yet to get the refund despite it being past the promised date. Can you kindly update me on the status and ensure the due refund.

Post that I got a call requesting me to submit the device. I confirmed that they have been submitted and had the concerned person confirm it. Post that there's no update on the status.

Regards,
Sai Teja Burada || +[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Apr 06, 2017

Sujatha Vadrevu's response The land line phone[protected] please repair it faster.

Dr.V.Sujatha
Dehradun

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S

Sujatha Vadrevu

from Delhi, Delhi

Apr 11, 2017

My house land line is[protected] always gets repair. I am staying at Dehradun. I have old parents. Please rectify lines. Most off days the It is not working.
What is the problem. Please repair it faster.
#2.3.17 Choragudivari St
Alcot Gardens
Rajahmundry

R

Runa Patra

from Jangipur, West Bengal

Apr 11, 2017

Hello Sir,
My I am Runa, and my BSNL prepaid number is [protected], recently the incoming call facility is not available in this number and i can't do any recharge or any calls. Sir this is my permanent number and given to every where. So please sir please enable the incoming call facility on this number and tell me what to do next. Thank you.

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Address: Ranchi, Jharkhand, 834001

Website: bsnl.co.inoeda

1. Got my internet discontinued, in beginning of march'17 ( for reason of superfluous billing) against phone number [protected].
2. In bill number[protected] Dated 7.4.2017, superfluous charge has been levied for HUNGAMA MUSIC, GAMES & Movies, which are net-based activities.
3. I had requested earlier too to STOP HUNGAMA Services, but BSNL Office Ranchi did not respond.
It can be varified that WITHOUT USE I HAD TO PAY CHARGES FOR SEVERAL MONTHS.
I request to rectify the said bill and resend the bill after waiving off HUNGAMA CHARGES IN THE BILL.
Regards
Rajiv lochan
Mail id-lochanrajiv.[protected]@gmail.com83400

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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F

firshaik

Apr 12, 2017

Worst service never seen before..
Every month keeps charging 250Rs saying one tume charges.. this is 3rd time i got in bill..
No proper response for this charge..

My account Number [protected]

Plz look into it..
I hooe u wil resolve this and stop cheating customers..
Thankyou

S

suroj nayka

from Surat, Gujarat

Apr 12, 2017

My bsnl landline Canseletion No.is[protected]

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Address: Ajmer, Rajasthan, 305001

I want to disconnect my land-line connection[protected] in the name of Mahesh Chandra Mathur, Topdara Ajmer.
I am no longer using this number and want it to be disconnected immediately.
It is not being used much by me since 10 years.

BSNL ID : [protected]
For any further queries, please contact :
Mahesh Chandra Mathur
+91-[protected]
or[protected]
or email at : [protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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