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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Aug 13, 2026

Complaints 15983

Resolved

6091

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9892

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 241

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Address: Thoothukudi, Tamil Nadu, 628008

Website: www.bsnl.in

Hello im writing because i'm really frustrated i recharged with stv333 and it says 3gb /day after that 80kbps but even before 3gb i get only15kbps and after using 2gb the internet even won't connect i have complaint about this to bsnl customer care and they simply apologise but nothing happens they have created this plan to compete with jio but they can't win because i get full network coverage of both bsnl and jio jio gives 2000kbps but bsnl 20kbps so pls do the needful and i don't want this stupid plan of bsnl and need my money back

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Giridhar Reddy Vengalam

from Ramanathapuram, Tamil Nadu

May 19, 2017

+1

bsnl is cheating with 333 plan .3mbps is the announced speed 35-50kbps is the max speed attained.cheating this isnt even 2g.no one can use complete 3gb per day simply anouncing woerst plans.jio is far better at both calls and the data.where as bsnl is providing only data that tooo at 50kbps.worst and cheating

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Address: 641016

Website: www.bsnl.in

I have surrendered my broadband connection[protected] during November 2016. I have given request form to accounts officer at Peelamedu Telephone Exchange to refund my deposit to my bank account. I have surrendered the landline telephone instrument with necessary adopter & sockets and got acknowledgement from them.

But till this date, I have not received back my deposit. Whenever approached, they are giving the same answer "it is under process".

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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Address: 125001

Website: www.haryana.bsnl.co.in

Pls stop messages on my hissar, haryana circle mobile no [protected] & [protected] from 655888 and all such advertising or erotic or spam nos forthwith & stop recovering charges from my balance on any such sms. I dont even kno how & y these messages have started. My both these nos have been ported from j&k bsnl to haryana bsnl in year 2015(for your info & avoiding confusion please).thanks

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Address: 411020

Website: Bsnl.com

Sir, i am kinkar sing work in ministry of defence but my land phone has death about 5 days on 14may and also very few days ago same had problem but technician work not properly and also have broad band internet had discount but
Every month bill pay time to time service very bad. So please khadki branch[protected], also plan change without information. But not properly work. Sound had many problem. Please do something.

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Address: Bangalore, Karnataka, 560023

Website: [email protected]

My bsnl mobile no not working internet properly I using in 3g plan amount is 333 plan I complain every day bsnl customer care executives his telling every day it taken 1 hour after that the issue is solve but nearly ten days already done my problem still not cleared that customer care executives is talking with rude words it is very problem please solve the problems thanking you

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S

sappa

from New Delhi, Delhi

May 16, 2017

I have lost my mobile hand set with two sim for BSNL Number is [protected] / [protected]. I have alredy complainat registered in F I R with copy. so I requested to you that stop my two sim card, because no one miss use it.
Thanks you,
Madan Ram

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Address: Khammam, Andhra Pradesh, 507154

My broadband connection no.[protected] has not been working for the last six months. Broadband availability is very poor despite repeated complaint booking and attending. BSNL personal expresses that the cable problem is there at our area. My bill payments are regularly and found burden on my part to pay without availing the connection facility. The complaint references are recorded and available. As on date the complaint is pending to rectify for the last 10-15 days.
If the problem can not rectified by BSNL, why I have to pay the bills. I need clarification immediately to proceed further.

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Address: 530040

Website: www.bsnl.co.in

My telephone number is[protected]. From last three months I am getting extra bill on my telephone number stating that Hungama one time charges. With out our acceptance they activated and the bill amount also varies from month to month. I already requested to deactivate the Hungama service on[protected]. Please refund my unused and unnecessary charged amount I have paid for. I don't want any extra bill on my next telephone bill anymore.

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C

Cherian. V. Jacob

May 16, 2017

Telephone Land Line and Internet[protected] are not working regularly. Really dont know why we are paying the Bills for such a bad service which is not at all useful. No body will attend the telephone in the Exchange if we call for complaint.

Cherian V. Jacob,
Velamparampil
Kunnamthanam.P.O
Mallappally
Pathanamthitta
689581

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Address: 2301022

Website: [email protected]

I lost my mobile handset alongwith my sim card at Satara. My mobile no. Was [protected] and other sim card no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c/o. [protected]
[protected]

BALKRISHNA RAMCHANDRA KADAM
SATARA

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Pramod Kumar Bajpai

from Lucknow, Uttar Pradesh

May 15, 2017

I did not activate hungama.com but still getting bill added charges of hungama.kindly deactivate immediately.

S

Shubham Chandel

from Bengaluru, Karnataka

May 15, 2017

Jjs

P

Prema Dambal

from Chennai, Tamil Nadu

May 16, 2017

I would like have itemised billing for these two numbers ([protected]/[protected])on my mail id .prema.[protected]@yahoo.com.kindly help me.

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Address: Solan, Himachal Pradesh, 173212

Please provide me the call details of bsnl moblle number [protected] for the month may, 2017. As i want to inquire some calls. So you are requested to send it to my email registered with you as soft copy. I will take the print. Also let me know that if i wish to block the number then but i have to do. And again want to open the same number after few days. Tell me the procedure.

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S

samherik

from Bengaluru, Karnataka

May 15, 2017

BSNL landline No[protected] and broad band of the same is not functioning for the last eight days. I had subscribed it for online tuition of my children. Since the line is highly erratic the purpose is not met. Kindly get it rectified at the earliest being children's study is affected.

D

Durga Prasad Kunuku

from Hyderabad, Telangana

May 15, 2017

I have lost my mobile phone 2 days back ... please block my sim .. my phone number was [protected].

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Address: Pratapgarh, Uttar Pradesh, 230204

=============================================================
Hi Sir, My mobile number +91-[protected] (using last 10 years) is not working, I would want to know that My sim is activated or not . I think my sim is also damaged so could you please tell me that my sim is activated or not, according to your info I will go for new sim for same number.
============================================================

thanks,
Jitendra Kumar Mishra
mob:[protected]

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Address: 600089

My mobile number is [protected]. I am not able to send sms from this number and get the message message sending failed. I tried changing the message service number but i am not able to open it. Pls advise as to what i need to do to send sms as i am not able to send messages and am put to lot of hardship. Not able to speak to the customer care executive to resolve the issue

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May 09, 2017

Pathi.1234556's response both numbers are one is [protected] and [protected]

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Suguna Naren

from Kotagiri, Tamil Nadu

May 15, 2017

Surrendered phone no.[protected] on 14.10.2014, till I didn't get my refund, went to bsnl office, they are not responding properly. please let me know when I get my refund. Contact no.[protected],[protected].

D

Digar KP

from Thiruvananthapuram, Kerala

May 15, 2017

I have 02 BSNLl prepaid sim ([protected] and [protected]) on 02 mobiles but no network on both mobile since last 02 days. please check and resolve the problem. The cause of inconvenience may be intimated on my alternate number [protected]

P

Pathi.1234556

from Sirsilla, Telangana

May 15, 2017

Dear sir

one week ago i lost mobile in that two bsnl also lost same day i called to customer center and blocked the sim numbers now same numbers sim i bought so kindly activate both bsnl numbers

H

hansraj nirmal

from Vasai-Virar, Maharashtra

May 15, 2017

Mo.no.[protected]
sim no.[protected]
email [protected]@gmail.com

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Sir,
Kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no:[protected] from 01.12.16 to till date, where as i am working in hydrabad i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
Thanks
Palaniappan
My email id: [protected]@gmail.com

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

May 14, 2017

Updated by CHOLAN78 Dear Sir,

Please send the details of call history list of all incoming and outgoing calls in my mobile no [protected].

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S

Swapan Mondal

from Kolkata, West Bengal

May 15, 2017

Surrendered my landline with all equipment and accessories on 21.11.2016 and requested for refund due to me. Till date no refund is made. No communication is received.
Landline Number was : 222013
STD code : 03473
Name : Sankar Das Mondal

P

Pt. Rama Shanker Tiwari

from Dimapur, Assam

May 15, 2017

I didnot activate the BSNL Hungama.com but there is a one time charge of Rs 382 is added in my broadband bill in this month how? Please Deactivate this facility in my account as soon as possible. My LL no[protected]. R S Tiwari

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Address: 614207

I have received an extra charges (One time charges) of rs 100 and rs 600 to my broadband usage. But i did not activate this one time charges last two months. Please deactivate my account from one time charges, same time deduct the said amount in future bill.

Details:

My broadband plan: bbg rural combo ul650
Landline no. :[protected]
Name: kader batcha m m

Bill no. And date:[protected] | 06 april 2017
Bill period : 01 march 2017 - 31 march 2017
One time charges : rs 100

Bill no. And date:[protected] | 06 may 2017
Bill period : 01 april 2017 - 30 april 2017
One time charges : rs 600

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Address: Kota, Rajasthan, 324005

I want to convert my sim from Bsnl to airtel. Validity of my Bsnl sim expired on[protected] on that day at about 8:20 I recharged my phone of Rs-10 n sent an SMS to 1900 for porting my sim but they didn't reply when I contacted customer service they told your account has been expired so first activate your account then you can port. They are not listening anything at all.

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Address: Gwalior, Madhya Pradesh, 474020

Website: BSNL

Sir, i am the subscriber for bsnl broadband at gwalior. Due to service exigencies i unable to deposit the bill amount on due date. My telephone was suspended after due date and i unable to get the service of bsnl. After 20 days when i deposited the due amount but data not updated by bsnl. Hence i unable to get the service after depositing the billed amount for 7 days. When i rang to customer care then customer executive named mukesh and vinay told i unable to registered the complain from here. Hence again i got the bill of amount of 606/- rupees. If possible kindly do the needful action no customer be cheated by the bsnl customer care. My land line number is[protected].

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Address: 530027

Website: [email protected]

I never asked for the activation and yet they have activated the hungama plan without my consent. Now i want to deactivate the bsnl hungama plan immediately. My land line number is[protected]. And refund my money immediately. I am not fool here to accept all stupid things. I never agreed for this service. Dont play with customres. If bsnl need any donation please directly ask don't charge on us stating that this service accepted by me. Dont foolaround. We are not fools to encourage all such activities

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Address: Jaipur, Rajasthan

Please provide the Hard copy of Invoice at our office address since we are not getting the Hard Copy of Bills from last 3months & paying the bills with penalty amount. Kindly resolve this issue ASAP. We had also given our mail id & mobile no. for E-Bill but we are neither receiving the E-Bill on E Mail ID nor on mobile no.
Kindly resolve this issue or else we have to disconnect the landline connection.

Priyam Infosystems
404, Neelkanth Building
Bhawani Singh Road
C-Scheme, Jaipur
Email ID:- [protected]@priyaminfosystems.com
[protected]
[protected]

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Address: 800016

Website: Hungama.bsnl.co.in

My bsnl no is[protected].
I hv not activated hungama entertainment programme. My bill always comes to rs 770. But this time for the month of april 2017 it is rs 1169. Please de activate hungama and take action againat this sort of harrasment to consumers. I have not asked for activation so i feel very sorry that bsnl is such a reputed company and how its name is being spoilt in todays time. I hereby request you to take strict action against such practices and save us... Consumers from in convenience and harassment. Thanking you once again and requesting help.

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Address: Pathanamthitta, Kerala, 689666

BSNL is charged unnecessory and unusable services unknowigly and it charges almost 1400 rupees.
I am a normal bsnl broad band user with unlimited package only cause 748 rupees monthly. But now the bill amount is almost 2500 rupees.
Once someone called in the name of advertisement from BSNL and asked for email. I firstly refuses but they told nothing will charged without usage and registration by username and password.
I ignored it.
Then some one from BSNL once called and asked if any services activated in my number I told not such services.
But now they are charging and this is unbearable charge. I dont even know what should do with this service and only by getting this bill opened their's email.
It needs to rebill to regular(or re fund) .

The phone number is [protected].

Please take action the bill payment date is 27/05/2017. I can't afford to pay that.

May 17, 2017

Complaint marked as Resolved

went to BSNL district head office. Disconnected hungama offer at broadband section. Then wrote application to account officer BSNL in white paper that hungama was not activated as per my request. After 1 day got message from bsnl. Normal bill.

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Address: Ambala, Haryana, 134003

Website: bsnl exchange, ambala city

On[protected] I have applied for change of connection with no [protected] from postpaid to prepaid. Bsnl official told me that it will be activated within an hour and they demanded frc fee 106 plus 30 rs SIM charges on the same day. But till now I didn't got my SIM functional. They forced me to travel for bsnl office on daily basis. Doing all these I wasted lots of time and money. Because of these people I have to travel more than 70 km on daily basis. I have lost more than 10 K plus doing all these but didn't got positive response from bsnl. You are requested to kindly look into the matter so that my grivience can be solved. I will be thankful to you.

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