Submit a Complaint
Claimed

Bharat Sanchar Nigam [BSNL] Complaints & Reviews

bsnl.co.in
1.9
Updated: Oct 9, 2025
Complaints 15968
Resolved
6089
Unresolved
9879
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Bharat Sanchar Nigam [BSNL]

Having problems with Bharat Sanchar Nigam [BSNL]?

File a complaint and get it resolved by Bharat Sanchar Nigam [BSNL] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Mobile Service Providers
Bharat Sanchar Nigam [BSNL]

Bharat Sanchar Nigam [BSNL] reviews & complaints page 243

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
JB Suman
from Lucknow, Uttar Pradesh
Mar 4, 2017
Report
Copy

Address: Lucknow, Uttar Pradesh, 226029
Website: Broad Band Telephone Connection

1. I am connected to your broad band since the last 5 years. My Phone number is :[protected] at my residence Address : 141-A Sainik Nagar Rae Bareli Road Lucknow PIN - 226029.

2. Now, due to financial reasons, I request to disconnect my broad band (Internet and Phone both) with immediate effect.

3. Final Bill may please be prepared upto this date and adjusted out of security deposit. I shall pay if anything outstanding. Any amout of refund from BSNL, may please be refunded to me by Cheque.

Yours' Sincerely,

Lt Col Jagdish Babu
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
Feb 26, 2017
Sheobachan Kumar Choudhary's response Mobile no. [protected] not Recharg dated 25 /02/17 one hundred rupees please refund is my amount!
Feb 27, 2017
Ashish Uadhyaya's response Pl. Check my payment of Feb2017 against Account No.[protected].which has been paid on 25 Feb 2017.But BSNL showing payment outstanding
View replies
My request for new landline has bee cancelled. regards suresh chouhan u.i.t. quarter number 59, pratap nagar, jodhpur rajasthan pin 342003 mobile number [protected]
Reply
Pl.check my account no.[protected].I have already paid the bill month of Feb 2017.But bsnl showing still outsyanding
Reply
BSNL Mobile no. [protected] one hundred rupees not Recharg dated 25/02/17 please refund is my amount money !
Reply
Helpful
Found this helpful?
3 Comments
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    K
    Karthik K Sridhar
    from Bengaluru, Karnataka
    Mar 4, 2017
    Report
    Copy

    Security deposits not paid even after closing the services

    Address: 560097

    March 2016, closed my BSNL connections Security deposits still not cleared to me by BSNL even after repeated follow ups visits messages calls
    mails. Only update i see from them is in few days you will get. It has been
    1 year already and they are not bothered to respond

    I have lost more than Rs 500 in calling and following up these ppl and fed up of
    these people. If each customer they loot the service...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    R
    rahuln87
    from Kottayam, Kerala
    Mar 4, 2017
    Report
    Copy

    Address: Kollam, Kerala, 07054
    Website: BSNL

    Dear Sir/Madam,

    I have been using prepaid BSNL services for past 3 years and very recently i have seen my balance getting consumed unreasonably. I wanted to keep a track of the calls made to ensure that I am not being overcharged.
    Kindly revert so that I can provide you my cellphone number as this being a public forum.

    I have currently stopped using the bsnl services and would like to hear from you and verify if all costs are in place before resuming services.

    Thanks,
    Rahul
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Swapnil Shukla
      from Mumbai, Maharashtra
      Mar 3, 2017
      Report
      Copy

      Address: Vaishali, Bihar, 844101

      I have lost my bsnl sim card. Kindly block it. So that no one else can use it for wrong purposes. I went to bsnl office but they are asking for an FIR copy and which police were not providing. The mobile no. is [protected] which is Issued on name of swapnil shukla. Responsive person can contact me on my alternate no. My alternate mobile no. is [protected]. Please block it urgently.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      View replies
      Dear Swapnil Shukla,

      Instead of blocking sim u may apply for duplicate sim from BSNL with ID proof in the name of card holder. I[censored] applied for duplicate sime it will issued within a day and activated with in a couple of a day. Simultaneously they would block the sim

      THANKS

      ANGURAJ K
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        ahmr467
        from Port Blair, Andaman and Nicobar Islands
        Mar 3, 2017
        Report
        Copy

        Address: Kolkata, West Bengal, 700016
        Website: www.bsnl.co.in

        The bsnl broadband forcefully captures subscriber's homepage for advertising its product. The internet connection gets disconnected and it takes about 15-30 minutes to restore connection. This is against business ethics and not a prudent way of doing business.While transacting any online business like internet banking payment or a business chat on Skype, such forceful capturing of homepage by bsnl disconnects the internet connection and then the entire process has to be restarted again when the connection comes back after 15-30 minutes
        +1 photos
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          ronakthearyan
          from Udaipur, Rajasthan
          Mar 3, 2017
          Report
          Copy

          Address: Sri Ganganagar, Rajasthan, 335804
          Website: www.bsnl.co.in

          Hi
          I have subscribe BSNL plan ULD 1199 since two months but inspite of no of complaints I m not getting the promised speed and i was told by BSNL local SDO that system in our area doesn't has sufficient capacity. this is cheating to customer as if they were aware about it then whay they have given me the connection. this problem has to be resolved or they should refund my money
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Ayaz Bharde
            from Pune, Maharashtra
            Mar 3, 2017
            Report
            Copy

            Address: 415712

            I am facing internet down in my hometown Sarang, Tal-Dapoli, DIST:- Ratnagiri. This internet is down since 22nd feb'17 and not even single technical person has reached the place to solve the issue. Till when we have to pay bill without using internet. The BSNL is very frustrating company ever seen. We had also given written complaint, but no action has been taken yet. I am attaching the copy of complaint letter.
            It's my request to get this issue solved asap.
            +1 photos
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rita Larry
              from Rania, Haryana
              Mar 2, 2017
              Report
              Copy

              Address: Udaipur, Rajasthan, 313001

              This is to inform you that My BSNL broadband and landline are not working from past 9 days and in spite of making regular calls at the bsnl complaint office the issue has not yet been resolved.

              I would like you to take the necessary actions and solve my issue as soon as possible my children are having their exams and require help through internet for their study materials available online also I have to make notes for my software engineering products that require proper uptime for the internet connection.

              This has been a regular problem with BSNL now even after paying for full month bill the services are available only for 14-16 days and rest of the days are spent in calling the bsnl complaint office.

              I hope you will take necessary actions against the issue and resolve my problem.

              My landline numbers are[protected]. Address Kishan Pole street number 2 Udaipur Rajasthan.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
              View replies
              Please cancel my landline vide no [protected] with broadband connection from today itself.
              Kindly cancel the connection today.
              Shakir Ali Khan
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                shijunavarch30
                from Guntur, Andhra Pradesh
                Mar 1, 2017
                Report
                Copy

                Address: 673122

                My parents received abusive calls from unknown caller on the above dates. Since the landline has no caller id, cant trace the caller. Service provider is BSNL. It is extremely difficult for my parents in their old age to deal with such nuisances.

                Pls provide received call list on [protected] on 28th February 2017 and 1st March 2017.
                Customer id [protected]
                Account no [protected]

                Pls help and provide call details.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Feb 25, 2017
                kv5bbsr's response                 This Vidyalaya has not received the Telephone Bill for the month of January, 2017. vide Telehpone number[protected]. The same may please be sent through E-mail "[protected]@gmail.com" at the earliest.
                View replies
                This Vidyalaya has received the Telephone Bill for the month of January, 2017. vide Telehpone number[protected]. The same may please be sent through E-mail "[protected]@gmail.com" at the earliest.
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  tarakdas mukherjee
                  from Kolkata, West Bengal
                  Mar 1, 2017
                  Report
                  Copy

                  Address: Bardhaman, West Bengal, 722203

                  Sir i am tarak das mukherjee.my bsnl prepaid mobile number is [protected] is lost with my set.i want to lock my sim card as early as possible and i want a same number sim card early because i am a bussinessmen.it is too much emergency for me.so sir please do needful to lock and get the sim with same number again.
                  thanks & regards tarak das mukherjee.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    [email protected]
                    from Ludhiana, Punjab
                    Mar 1, 2017
                    Report
                    Copy

                    Address: Ludhiana, Punjab, 141119

                    I wish to draw your attention towards the matter that i am a bsnl broadband user .My internet is not properly working since January .I had paid the bill of February also i have submitted the complaint regarding this matter to sdo office DEHLON exchange and also to LUDHIANA office but still there is no responce I am a resident of BABARPUR, tehsil payal, exchange malaudh, distt. Ludhiana.My complaint number was [protected] .Now m not getting whether my February bill will be refunded or some officer will pay my march bill because i hadnt used the internet data till today so due to my complaint issue as it is not getting resolved I am a student and they are harrasing me a lot .Kindly look into the matter sir .I shall be thankful to you.
                    Yours truly
                    Gurmail singh
                    V.p.o. babarpur, tehsil payal exchange malaudh
                    Phone [protected]
                    [protected]
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                    View replies
                    I want to get call details of my bsnl number [protected] from 18/02/2017 to 25/02/2017
                    Reply
                    Sir,

                    I would like to reactivate the old number [protected] which is in the name of V. Nelson, Moni Vila, Alencode & P.O.
                    Reply
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      vijaymanickam
                      from Chennai, Tamil Nadu
                      Feb 28, 2017
                      Report
                      Copy

                      Address: 600058
                      Website: www.bsnl.in

                      Sir, I have lost my phone and am trying to block my sim in BSNL but totally unable to. For Chennai the only no. given is [protected] which is not reachable and if I dial [protected] nobody is responding properly. And I am talking about India's largest telecom service provider who has no contact numbers for Chennai. And this is a security and fraudulent threat if the SIM is not blocked in the least. Every person gives the same no ([protected]) for Chennai and it is not reachable at all for more than 3 hours now. How can BSNL allowed to work like this. Please take necessary actions against the company for being this careless about consumer security and service.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                      View replies
                      Sir

                      As I would like to deactivate hungama no customer care receives my call pls provide me the solution for deactivation of bank hungama plan

                      As my landline no is [protected]

                      They called to my parents and they said to press nos and with out saying anything they have activated pls deactivate them as soon as possible
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Samantha Yu
                        from Chakrata, Uttarakhand
                        Feb 28, 2017
                        Report
                        Copy

                        Address: 500009

                        Good Evening,
                        I want to deactivate or unsubscribe to the hungama.com package that has been added onto my bill without my permission for the past three months.
                        On enquring with the BSNL office they denied this subscription as it was not a part of their billing process, this is purely from hungama.com n that has been charged us a minimum of 500/- for the last three months.
                        We haven't subscribed or asked for this additional billing neither did we use this app for any purpose.
                        Until recently that we realised that we were being charged unnecessarily for this unsubscribed payment.
                        It would be really great if this action would be taken immediately, and if possible refund me the charges as I haven't used hungama.com at all.
                        Hoping that you will revert back to my complain n do the necessary action asap to avoid further inconvenience for me.
                        Thank You.
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Basappa s d
                          from Mumbai, Maharashtra
                          Feb 28, 2017
                          Report
                          Copy

                          Address: 577412
                          Website: ww.bsnl.co.in

                          Recently i have ported my sim card from airtel to bsnl..After activation i have recharged the amount of 135 rs. Which is the special offer having 215 minutes free to any network. But after recharging i did not get any free minutes.
                          I tried to call bsnl customer care number 1503., but they are not picking the call.. So please kindly respond it.i don't know what to do. Even I tried to bsnl website also.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                          Feb 28, 2017
                          Updated by Basappa s d                           Recently i have ported my sim card from airtel to bsnl..After activation i have recharged the amount of 135 rs. Which is the special offer having 215 minutes free to any network. But after recharging i did not get any free minutes.
                          I tried to call bsnl customer care number 1503., but they are not picking the call.. So please kindly respond it.i don't know what to do. Even I tried to bsnl website also.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            signals veterans
                            from Delhi, Delhi
                            Feb 28, 2017
                            Report
                            Copy

                            Address: Indore, Madhya Pradesh, 453441
                            Website: BSNL

                            I have bsnl postpaid connection no [protected]. I paid advance monthly rental in every month. But bill for the duration from 16 dec 2016 to 15 jan 2017 for an amount of rs 259/- was paid by me on 15 feb 2017 instead of 06 feb 2017. However i also paid advance monthly rental amount for the period from 16 jan 2017 to 15 feb 2017. But bsnl disconnect my postpaid connection. After paid on 15 feb 2017 it was reconnected. Now i received bill for the duration 16 jan 17 to 15 feb 2017 for an amount of rs 314/- instead of rs 259/-. The amount rs 39/- was added as re-connection charge. This wrong charge. Please clarify and refund at the earliest.
                            +1 photos
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              D
                              drmksingh
                              from Patna, Bihar
                              Feb 27, 2017
                              Report
                              Copy

                              Address: Vaishali, Bihar, 844101

                              I have an active subscription of BSNL BB unlimited plan. I am facing problem of connectivity since the beginning of this month.I have registered a complain regarding my problem on 12 th of february 2017 whose docket number is [protected] but my service provider failed to solve my problem till now.
                              The problem I am facing is poor internet speed due to which I am not able to open any web page . In short .I am not getting the value for my money which I have to pay as a monthly bill.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                              View replies
                              Puk no...
                              [protected]
                              sim no[protected]
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                L
                                L P CHAUDHARY
                                from Kolkata, West Bengal
                                Feb 27, 2017
                                Report
                                Copy

                                Address: 700072

                                I Binod kr is customer since do many years but due to poor service and daily fault My ph no [protected] surrendered by me and after all the adjustment of deposit and dues a sum of Rs 1566 is refundable vide your bill no[protected] dt 1.11.16.
                                After my repeated reminders I have not recived refund
                                I therefore request to please arrange refund with Interest.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                View replies
                                Sir...my bsnl landline number is[protected]...please provide incoming and outgoing call details for the month of February and December...
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  V
                                  vill khandwa
                                  from Yavatmal, Maharashtra
                                  Feb 27, 2017
                                  Report
                                  Copy

                                  Address: 465551

                                  R/sir
                                  We are UCO BANK situated at Vill. Khandwa, dist.- sehore, Teh - shyampur. There is no connectivity in the branch since[protected], it is almost fifth day that we are suffering.
                                  Please do needful, people are showing anger on us, also ATM is not working. Details are as follows.
                                  Phone no[protected]
                                  Address. - Vill. Khandwa,
                                  Dist - Sehore,
                                  Teh - Shyampur
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  View replies
                                  With ref to the above subject My line is not working last 15 days this hasbeen noticed directly to The office at Aavadi and given complaint thru mobile also ref no[protected]

                                  Till today this complaint is not attend by the dept
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    K
                                    k2kumaresh
                                    from Coimbatore, Tamil Nadu
                                    Feb 27, 2017
                                    Report
                                    Copy

                                    Address: Coimbatore, Tamil Nadu, 641041

                                    I am KUMARESAN I have paid my bill Rs 231 for the month of December 2016 of phone no [protected] through bsnl online portal via online banking (state bank of Hyderabad ) on 26/01/2017. The amount was debited from my bank account but didn't reflect in my Jan 2017 bill dated 06/02/2017. Please check and update the amount so I could pay the january bill on time. Expecting your speedy response on the same.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      Kimsirshad
                                      from Ottappalam, Kerala
                                      Feb 24, 2017
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Address: Bangalore, Karnataka, 678583
                                      Website: bsnl.hungama.com

                                      On 23rd feb 2017 my wife received a call from tele_marketing agent on my land line. (Land line number [protected]). The caller asked her for my email id and press some numbers, without knowing the sequences she did that and i got 3 different messages for activating their different plans.
                                      My requests are,
                                      1) i want to de-activate the plans whatever they activated, without any financial loss to me.
                                      2) stop all kinds of advertisement calls to my number
                                      3) warn the operators or tele callers for such a fraudulent act as most of the land line calls will be answered by illiterate house wifes or house maids in the villages of kerala
                                      +1 photos
                                      Mar 6, 2017
                                      Complaint marked as Resolved 
                                      received an email stating that the plans are Deactivated On : 2017-02-27 02:36:10. but no mention about the payment reversal.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                      Feb 21, 2017
                                      Gurunath Hegde's response                                       Hungama game hungama movies and music not offered Iam going to consume r court
                                      View replies
                                      I cannot sent sms on my phone.
                                      My phone is lenovo s660
                                      Android version 4.4.2
                                      When trying to sent a message it shows message not sent
                                      Reply
                                      I have not offered bsnl hungama movies, music game which you mentioned in the bill Last year also I paid Rs 1500/- I am going to consumer court
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        iRechargeOnline.com
                                        1
                                        (243)
                                        SI Online Technomart
                                        1
                                        (42)
                                        Indian Institute of Natural Resources Management [IINREM]
                                        1.3
                                        (4)