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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9

Updated: Dec 5, 2025

Complaints 15978

Resolved

6090

Unresolved

9888

So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝

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Bharat Sanchar Nigam [BSNL] reviews & complaints page 247

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Address: Khordha, Odisha, 751019

Website: gmail

I am Gouri Shankar Dash, Plot No 625, Panchasakhanagar, Bhubaneswar. My Land line phonr No[protected]. Since many days I have been asking youir staff to do necessary rerpair. But nothing has been done sofar. My line always remains out of order. I use to pay the bill regularly without getting benifit. Please send your line man immediately to reapuir the same

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

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S

Suhara .k.m.

from Palghat, Kerala

Feb 6, 2017

To the complaint section

PLEASE GET THE CALL HISTORY both INCOMING & Outgoing from the post paid conectn mobile number [protected] from 1/12 /2016 to 31/01/2017 . Please sent details through the e-mail address [protected]@gmail .com. Also give the time duratipn of each calls and date of the calls . Convey the message as early as possible.

K

Keshav Lande

from Bengaluru, Karnataka

Feb 6, 2017

Please sanction me a new bsnl land line. I've submitted request letter for new connection in october 2016 at dharwad bsnl office only. But even today i'm not provided with connection.

R

Rajamohan V.P.

from Tiruchirappalli, Tamil Nadu

Feb 6, 2017

I have lost my mobile number [protected] with BSNL sim at maingaurd, Trichy.
Please Block this mobile number sim immediately.
My contact land line[protected] for further communication.
Thanking you

V.P.Rajamohan
Trichy

K

k.sagar

from Manuguru, Telangana

Feb 6, 2017

Sir am suffer our broadband bill is too much increased
whey
my plain is 249 so monthly charge is 249 but our isseud bill is 300 above.
but am suffer please disconnect my broadband internet.

my account no: [protected]
tel no. [protected]

G

Glaisy jose

from Hyderabad, Telangana

Feb 8, 2017

I lost sim. So it should be blocked

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Address: Bangalore, Karnataka, 560078

Website: www.bsnl.co.in

BSNL is not providing details properly in online portal.
In their online portal, there is 439 ALL FREE plan under Plan Migration/Validity Extension. When recharged, it recharged. But not working. Customer care people are telling that its only for new customers. And disconnected the call. Not responding properly. I want to raise complaint against BSNL for providing wrong information to customers.

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P

psjohar

from Kolkata, West Bengal

Feb 6, 2017

I have lost my samsung galaxy grand mobile set carrying sim of bsnl at mobile no [protected]. Pllease immediately block this sim snd confirm.this mobile ph with sim was used by my daughter.

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Address: 560059

I stay in global village, Bangalore. There are many IT companies near by. Here there is always a problem with network.
The signal goes when I'm talking on the phone. I use pyari Jodi plan and I feel difficult to talk to my parents. As here there are many companies it will be profitable to bsnl as here there is problem with range in case of other network providers.
I kindly request to fix this as early as possible. It will be helpful to many.

Thank you

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N

n_ramdoss

from Dindigul, Tamil Nadu

Feb 6, 2017

Please avoid receiving messages from Service messages

pls avoid all messages from http:bsnl.wap.onmobile.com to the number

[protected]

most of the time it is costing my net work b/w and unnecessary charges and my children are targetted by such messages. such messages are to be blocked to the number
[protected]

A

adigpc

from Delhi, Delhi

Feb 6, 2017

We pay for a month but get to use broadband only for around 10 days a month. We need to lodge a complaint every second day and the service seems to be getting worse. I have 3 different different broadband lines and it is the same with all of them. The numbers are as follows:
[protected],[protected],[protected].

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Address: Araria, Bihar, 854311

I lost my mobile handset alongwith my sim card at new delhi railway station. My mobile no. Was [protected]. I want to block the sim card so that no one mis use it. But the bsnl officials say they require a copy of fir. Only for blocking a sim card, fir should not be insisted upon. I request the bsnl to block my sim immediately.
My temporary mobile no. Is c/o binder paul mob. No. [protected]

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Address: Kolkata, West Bengal, 700036

In my house there is a land phone[protected].The problem is that the communication through this land phone is very low volume.I complained it for more than 10 times. They solve it temporarily.I face the same problem again and again.They don't replace the land phone nor the faulty cable.The junction box is a far distance from home.These are the main problem of low quality communication.

Malay Ghosh
[protected]

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Address: Sangli, Maharashtra, 416416

Website: sbi buddy

Hello Team, I have made an BSNL Landline bill payment of Rs. 297/- from my SBI Buddy . dated 06/01/2017. However the receipt was not generated and the amount has been debited from my account. My Tel no[protected]. Request you to kindly check into this issue and resolve at the earliest. Regards,
VISHNU ANANT MHASKAR
Dear sir/madam,
using sbi buddy I paid bsnl jan, 2017 bill of rs.297 on 6th jan, 2017.Rs.297 was debitted to buddy account.but it was not creditted to bsnl ac.The transction was failed on11th, jan, 2017 which i knew through bsnl.but it was not creditted to my buddy account.What can I do hereafter?please solve the problem and inform me immidiately.
Yours,
vishnu anant mhaskar
sb.ac. no.[protected]
sangli.

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Address: Shimla, Himachal Pradesh, 171001

Landline no[protected]
Complaint id [protected]
HP circle
Landline is dead since 4 days and so is broadband and noone has bothered from BSNL to attend to it. I am having to check on the status everyday and today after so many days of registration of complaint the compalint id has disappeared and a new complaint id has been given. All I get on the service number of bsnl is an automated response that just repeats itself day after day. Moreover, I am forced to use mobile data and have already my pocket is lighter by rs300.

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Website: www.externalexam.bsnl.co.in/MTExternal/mthome.htm

I have filled a form for management trainee in BSNL as external candidate for telecom operations in 2015 with application number 310466 and registration ID BSNL15E070757 and i have paid a fees of Rs.1500 to BSNL for the same, but they cancelled the recruitment. Now I want job in BSNL for the same position and salary otherwise the salary up to 60 years of age from BSNL, they did fraud to me. Kindly help me.

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Address: Yamuna Nagar, Haryana, 135001

Website: consumercomplaints.in

Hello,
On 30th jan 2017 i used bsnl portal for payment of my bill of rs989 for my bsnl broadband shortly after i ws redirected and the amount was deducted from my bank account. later when i checked my payment status on your site it still shows amount is due. Either please get my money refunded or undue my bill .
kindly pay attention to it!

my txn no is[protected]
please see to this asap !

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K

Kannapiran Divakar

from Chennai, Tamil Nadu

Feb 2, 2017

The following sim cards were lost in movement by our drivers when they were
on trip . Kindly deactivate the sim cards.
[protected]
[protected]

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Address: 783348

My mobile bill sent to me approx Rs.6250 in November 2016 but my postpaid plan is Rs.225+170 net pack plan. My credit limit is Rs. 1000
I complained for it to BSNL mail Guwahati but no response. I paid all bill. I argue that why my bill crossed my limit. BSNL don't warn me about this. It is cheating. My liability is to my credit limit.
Please refund my excess balance. It is not justified. Please help me.
Mob. [protected]

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B

Bashir Beig

from Bengaluru, Karnataka

Feb 1, 2017

My land bill[protected]

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Address: Hyderabad, Andhra Pradesh, 500032

The mobile signal of bsnl gsm is very poor. Most of the times signal is not available. Suddenly it will show full signal and again icon disappears from the mobile. Due to signal fluctuations i am getting complaints that my mobile is not reachable. Due to this i am losing very important interview calls. As a loyal bsnl customer i dont want to migrate to other service provider. So kindly rectify this problem at the earliest. Hoping for an early...

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Address: Almora, Uttarakhand, 263645

Am using the bsnl cellone prepaid number [protected] in the Uttarakhand circle and the incoming & outgoing facilities stopped working as i get the message "check operator services" whenever i make an outgoing call. this despite there being both validity and recharge amount in the account. I tried to contact BSNL help center they always say our srver is down or software is not working call after 4 hrs and every time they repeat the same. However even a week after this the outgoing facility has still not been restored.
Kindly help

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G

Georgetophy

from Chennai, Tamil Nadu

Jan 31, 2017

Message not going . send failed

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Address: Panipat, Haryana, 132103

Phone not working and from two months internet speed is very low and last month i comlaint about this but no change in speed i[censored]r not ready to upgrade to speed than plz cut my connection and I m not paying bill anymore .my connection is not working since 5days it is very tuff for me to mange plz solve this issu immediately.no reply from ur side will ensure me to cut off my connection and I will post this mail on facebook today if not resolve my issue

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B

BHUJANGAM1983

from Hyderabad, Telangana

Jan 30, 2017

Sir
This is S Bhujangam iwas recharged my mobile with Rs.439 to [protected]
But it is wrong recharge
Pls reverse my recharge for main balance
Thank you sir

I

irshad` Bhat

from Muhammadabad, Uttar Pradesh

Jan 30, 2017

Network problem [protected]

A

Ajith Chidambaram

Jan 30, 2017

My Bsnl sim is activated but the mobile data in it is not working!

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Address: Sundargarh, Odisha

Website: www.bsnl.hungama.com

One day I got one call from the BSNL Hungama about the promotion.The person in the phone just taken my name & mail i d.I was not interested for that plan.But that team activated that plan without my consent which I came to know when I recieved the telephone bill.So this is a fraud organisation.This is a request to deactivate this plan & the bill generated for that purpose may kindly be deducted or adjusted in the next bill.My landline no. is[protected]

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jan 24, 2017

Updated by Mayanshi The Hungama team is a fraud organisation.They used to activate this without the consent of the customer

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S

Sridharan Balaji

from Puducherry, Puducherry

Jan 27, 2017

I want to un-subscribe to all my BSNL hangama packages .
My land line no.[protected]

S

sgnellai

from Delhi, Delhi

Jan 30, 2017

My mobile no. [protected]. I need call history from 01.12.2016 to 25.01.2017. kindly send me My email ID is: [protected]@yahoo.com. kindly send me as soon as possible.

S

suman jha

from Delhi, Delhi

Jan 30, 2017

Hello Sir,

Please block my sim. My phone number is [protected]. I have lost my mobile and the sim is still active. please do the needful and kindly send a confirmation mail back to me to email id.s

Thanks,

L

lavhale

from Aurangabad, Maharashtra

Jan 31, 2017

Sir i never suscribed hungama plans, HMOD, HMVOD, HGOD .Associated with my bsnl brodband plan. Iam not intrested in it SO however pls discontnue it from my plan. No[protected]

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Address: 344011

Website: indian consumer complaints forum

My self p s rathore (Sarpanch) from gram panchayat aasadi, tehsil - gadra road dis - barmer (Raj.) at present the generation of my panchayat 2500 number of peoples. But here not any mobile tower for communication. Our peoples waiting a bsnl mobile tower from many times. For it i sent a application to (Mla, sheo) manvendra singh ji and central telecommunication minister ms. Rajyavardhan rathore (Mp, jaipur rural), but not responsed from him. Communication is very important part for development of any country, cities, rural, social and etc. So i hope that forum will help me.

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M

Muniram meena

from Ahmedabad, Gujarat

Jan 30, 2017

My mob. No. [protected] ke 10/01/2017 to 24/01/2017 call histry
[protected]@143gmail.com
pr send karna sir ji

M

murali9912

from Punch, Jammu and Kashmir

Jan 30, 2017

I had payed my through internet banking amount is transferd but bill status is not paid
Transaction id FCDR[protected]
date of incide is 20/01/2017
my bank transaction id IGAAQPJBM3

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Address: Patna, Bihar, 800020

Website: bsnl.com

Dear sir,
This is to inform you that on 27/12/2016 & 22/01/2017, i had regd. A complain of my land line no[protected][kankarbagh colony, patna (Bihar)] & after two days my complain has been remove from the complain database, without the attending the problem, again i have regd. The complain on 24/01/2017 & complain no - [protected].
So, my kind request to you to pl. Do the needful to solve my issue.

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Address: 600049

Website: chennai telephones

I have paid double payment for my landline number[protected]a/c n0 [protected]) . .I had paid an amoumt ofrs.1608/- vide receiptno.[protected] vide trasaction id fcdr[protected], paid on[protected]. Again in the month of jan i have paid an amount of rs.2111-/ inclusive due for themonth of dec2016 rs 2111 paid on[protected] vide receipt no[protected] vide trasaction id fcdr[protected]. Kidly adjust the excess amount paid for the fututre payments and the fact may please be informed. G. Shanmugam,[protected]

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R

Ramalingam38

from Angamali, Kerala

Jan 23, 2017

I paid for Rs.1445 plan.It is 30 GB at 4 Mbps for a month.I haven't completed using 30GB but i am getting a speed of 0.8 Mbps.Please increase my internet speed or give back my money.I paid full amount today yet i am not getting the speed.Please check and correct as soon as possible.I want the speed for which i paid the money.

T

tarimela.com

Jan 24, 2017

I am getting calls to my Landline Phone... for BSNL landline Enquiry (ANANTAPUR)...Please Remove My Landline Number[protected] from your Customer Complaints information.

H

Hemant Sakhare

from Pune, Maharashtra

Jan 25, 2017

I connected bsnl landline on November 2016 and received 2 bills but call details is not attached. I want the call details to know the exact bill calculation. How can I get the call details of my billings of bsnl landline.

C

Chetanshilpa

from Ahmedabad, Gujarat

Jan 25, 2017

I lost my mobile tonight in train..which has bsnl sim...soo pls block my sim nd my mobile
My bsnl number is-[protected]
My alternate nmbr is [protected]

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Address: 177203

Website: justrecharge.com

I had recharged vide order No MQ[protected] but recharge failed, amount of Rs 145 deducted from my debut card.but the recharge not done on mobile no [protected] on 22/1/17, ..when i approach customer care they are advised to contact with the online site for further queries, earlier also i have several times failed in recharges, please solve my problems and take action to refund the amount...

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N

nimivimi

from Chennai, Tamil Nadu

Jan 23, 2017

I got one cvaller tune in my mobile without my acknowledgement and i have tried all the ways to deactivate it . I even have contacted the customer care person to do the same . I got the answer that there is no tune activated for my number but still I am having the issue.

R

Rajan.SN

from Chennai, Tamil Nadu

Jan 24, 2017

Top up with Rs120/- from [protected] on 18/01/17 Ref.no[protected] Not credited in my phone balance which show only Rs0.028 on this date. Pl rectify the mistake since I am not able to make calls. My cell No. is [protected]

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Address: Dakshina Kannada, Karnataka, 575019

I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is [protected].Deactivate all Hungama service. we have charged 410 in the monthly bill for HUNGAMA plans which we didn't subscribe for.. we received a call from bsnl indicating the plans of HUNGAMA and also they have taken my mail id and mobile number and asked to go through those plans in the hungama-bsnl site.. then now 410 has been charged in the bill for HUNGAMA which I haven't subscribed.. plz stop this service which is unusable.

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N

nimivimi

from Chennai, Tamil Nadu

Jan 23, 2017

I got one cvaller tune in my mobile without my acknowledgement and i have tried all the ways to deactivate it . I even have contacted the customer care person to do the same . I got the answer that there is no tune activated for my number but still I am having the issue.

P

pikkusmi

from Dhaka, Bihar

Jan 23, 2017

I am getting threatening calls from this number, request you to please find out whose number is this and take necessary actions.

please get back to me as soon as poosible, as this is loife threatning calls and need to trace the man behind this soon.

regrds
:Piyush
[protected]

B

Brij Mohan Kandpal

from Delhi, Delhi

Jan 23, 2017

Urgently block my BSNL pre-paid mobile number [protected] as I have lost my mobile. Kindly issue new SIM.

C

chandra sekharan narayana perumal

from Chennai, Tamil Nadu

Jan 24, 2017

I am residing at urapakkam gandhinagar area.The mobile coverage in this area is very poor.Please do something to improve it.Every month my data limit is going on waste without use.

C

CA.Faiza Qureshi

from Bhopal, Madhya Pradesh

Jan 24, 2017

No one should opt for FTTH Broadband services of BSNL, in a month it is shut down for 20 days and the people to whom BSNL have ooloaded this work are not able to solve the problem and always misguide the customer. I am paying a hefty amount of 1500 per month for service of 10 days.

S

Santhanam1972

from Tadpatri, Andhra Pradesh

Jan 24, 2017

I have purchased BSNL topup voucher for RS 60 today. While scratching the secret code, the no got damaged. Voucher Serial no: [protected]. The quality of the voucher is also very poor.
Kindly help me to solve this problem at the earliest.
Thanks and regards
B.santhanakrishnan
[protected]

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Address: Muzaffarpur, Bihar

I complained many times but they told me that its jumphar is defected so can't be repaired. after some time they gave many complain no. but when i call they didn't listen to me. i turn my phone to one way. but after that they send me payment bill to pay bills of rs.705/- since 30/01/2017. i m forced to pay bills. do you think it's right to pay bill without using this service. so i request you to take correct actions towards this matter. i shall be highly obliged to you.hoping for the positive response from you.

Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.

Jan 21, 2017

Updated by shrawan kumar agrawal I complained many times that my landline phone is dead from last 6 months. they told me that its jumphar is defected so it can't be rectified. but i complained on no. 1500. they accept my request but my phone didn't get started, instead my call was in pending. now they send me bills to pay the telephone bill. i m forced to pay the bill. i think it is wrong and unfair. hope you will understand my problem and take right step towards this. i shall be highly obliged to you.hoping for the positive response in this regard.

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K

k meenakshi

from Perumbavoor, Kerala

Jan 23, 2017

Sir refer my residence lane line no 23710266 address door nos has been correction with new no 16/40 to 16/45 BRP 1ST ST WEST MAMBALAM CHENNAI-33

K

k meenakshi

from Perumbavoor, Kerala

Jan 23, 2017

Sir refer my residence lane line no 23710266 address door nos has been correction with new no 16/40 to 16/45 BRP 1ST ST WEST MAMBALAM CHENNAI-33

P

pikkusmi

from Dhaka, Bihar

Jan 23, 2017

I am getting threatening calls from this number, request you to please find out whose number is this and take necessary actions.

please get back to me as soon as poosible, as this is loife threatning calls and need to trace the man behind this soon.

regrds
:Piyush
[protected]

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