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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
Complaints 15980
Resolved
6091
Unresolved
9889
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 26

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T
thibhasri
Aug 2, 2022
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Krishna Colony, 4th Cross, Singanallur street lights not working for more than 10 days
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Xiao55
    from Thoubal, Manipur
    Aug 1, 2022
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    I can't generate UPC. When I was sending request for generating UPC I got a message saying "UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance." Please help me.
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      D
      Dr Mohd Ahmad
      from Lucknow, Uttar Pradesh
      Jul 31, 2022
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      Address: House no. : 536A/594 A, Makka ganj, Opposite of shia pg college dena electronics ,Sitapur Road Khadra Lucknow 226020 , Uttar Pradesh

      Dear Sir/Madam,
      This correspondence is to notify regarding a pole that has been causing narrowing of the lane and people's are facing problems in movement vehicle etc. Request your kind consideration to shift/move at the earlist. Complete address mentioned below along with the photograph of the pole.

      Mrs. Shaheen Bano C/O of Mohammad Ahmad
      House no. : 536A/594 A, Makka ganj, Opposite of shia pg college dena electronics, Sitapur Road Khadra Lucknow 226020, Uttar Pradesh
      +5 photos
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
      Sep 08, 2022
      Updated by Dr Mohd Ahmad       Hello, 40 days has been elapsed since lodgement of complain, no action has been taken by concerning authority
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        R
        Ravi sharma9685
        from Raipur, Chhattisgarh
        Jul 31, 2022
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        Address: Gwalior

        Sir meri request h ap gwalior or morena 4g network karvane ki kripa kare kyoki 3g ki bajah se log pareshan h or sim bhi nhi le rahe h to apse nivedan h ki app 4g tobar lagbao gwalior or morena
        +1 photos
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
        Jul 31, 2022
        Updated by Ravi sharma9685         Thanku
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          C
          Chiragv111
          from Ahmedabad, Gujarat
          Jul 30, 2022
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          Address: 5, Vasant Transport corporation, Transport nagar, harol circle, narol, ahmedabad

          This is very very worst experience with bsnl.
          Every month end 2-3 days the internet connection not working even after bill payment timely..

          At Narol
          Number[protected]

          Very very poor service and we disappointed oftenly
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            N
            nchn
            Jul 29, 2022
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            I had recharged my BSNL Prepaid number [protected] with Rs. 198 on june 10 2022 but I am unable to avail any of the service till date. Reported the same to BSNL customer care repeatedly for around 4 times but turned futile. Therefore I would like to get a refund for the same
            Recharge details
            Recharged via PayTm
            Order Id: [protected]
            Bank Ref. No: [protected]
            Wallet Ref. No: [protected]
            BSNL Ref No: [protected]
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              4
              4shi23
              from Kollam, Kerala
              Jul 29, 2022
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              The worst internet connection have a name it's BSNL.In my city BSNL have only 3G connection but it doesn't give standard speed for us. The maximum speed is 90kb/s but in the night 1am they provide 500kb/s. We are spending money but not getting proper connection.
              Already complainted to bsnl customer care but no use.
              State : kerala
              City : kollam
              Pincode : 691576
              Number : [protected]
              +1 photos
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                K
                karia2907
                Jul 29, 2022
                Resolved
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                Resolved

                My BSNL Sim Card Number [protected] is Not working showing No service, tried to change the handet but same result. Tried to complain on your official mail address no replies i am getting, calling on BSNL Customer care but no luck. Please Help. My another contact number if want to contact me for this issue is [protected]...
                Aug 9, 2022
                Complaint marked as Resolved 
                They did solve my problem at last by recharging my phone...now my issue is solved...sim working fine
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                Aug 04, 2022
                Updated by karia2907                 still no replies from BSNL customer support side...
                Aug 07, 2022
                Updated by karia2907                 i do visited physically their office, after many documents submission they gave me new sim with same number.. but now its not taking tele-verification...pathetic...
                Aug 07, 2022
                Updated by karia2907                 Talked to customer care they said televerification done but not recharged but i did give 1013 ( for ownership transfer 885 and 128rs for basic recharged Transaction id- T2208061548503958496131 utr[protected] Paid through phonepay QR Scan, Name showed - HRUSHIKESH SAHOO...
                View replies
                [protected](BSNL)
                Please unlocked my SIM card.

                BSNL sim card not working- Showing No Service in my handset - Comment #4039436 - Image #0
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                  M
                  [email protected]
                  from NAGERCOIL, Tamil Nadu
                  Jul 29, 2022
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                  I need to port a mobile number from bsnl... But while i message to 1900...i receive reply messages as...UPC cannot be generated as of subsisting contactual obligation with service provider... WHAT TO DO..?
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    B
                    Bhanuchakivela
                    from Bengaluru, Karnataka
                    Jul 28, 2022
                    Resolved
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                    Resolved

                    Address: Bengaluru

                    I have tried to generate UPC number, but every time getting below 2 messages

                    1) Your request for UPC has been delayed. Please wait while your request is being processed.

                    2) Request for UPC for your mobile no. 81xxxxxxxx could not be processed. Please retry after some time.
                    Aug 2, 2022
                    Complaint marked as Resolved 
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      S
                      Sudha Balagopalan
                      from Thrissur, Kerala
                      Jul 27, 2022
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                      Address: India

                      I had recharged both phones (numbers as below) as per STV447
                      1. [protected] on 14th July '22 REF: PGSM[protected]
                      2. [protected] on 16th July '22 REF: PGSM[protected]

                      Today suddenly both phones stopped giving me access to phone calls and the message was of 'no balance or insufficient balance'.
                      I didn't have any need to make many calls since I use internet, whatsapp and signal.
                      This is monstrous and extremely discouraging for committed consumers despite several offerings from other vendors.
                      Can I demand an immediate response and reinstatement?
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        D
                        dee RWS
                        Jul 27, 2022
                        Resolved
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                        Resolved

                        Address: AVANIGADDA

                        No service for bsnl network in avanigadda mandal of Krishna district of Andhra pradesh from 270722.All other networks working
                        Jul 28, 2022
                        Complaint marked as Resolved 
                        Complaint was resolved
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          K
                          kalpesh soni4956
                          from VADODARA, Gujarat
                          Jul 27, 2022
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                          Address: VACHALI KHADKI. MANJALPUR GAM, MANJALPUR VADODARA

                          Please remove unused bsnl poel near my house it affects the mobality in this area
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            D
                            deeptanshu13
                            from Lucknow, Uttar Pradesh
                            Jul 26, 2022
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                            Address: Rishita Celebrity SG City

                            ICICI bank registered number [protected]
                            No messages being delivered, OTP comes but after a long delay
                            Confirmed with the bank, Right number registered, Still credit/debit transaction messages not coming
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              P
                              prabhu268
                              from Hyderabad, Telangana
                              Jul 26, 2022
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                              Account no. [protected]
                              The above mentioned connection was held by me when i was posted in Ferozepur, i terminated the connection on 23 Apr 2022 and paid all my pending bills on the next bills cycle . As per said norms I’m supposed to get my paid advance in 60 days from the termination of the connection but was not received yet, the agent (Navneet) who was involved in the connection is not picking my calls and not the bsnl Ferozepur office is providing me any assistance.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                I
                                IamPrashant_h
                                Jul 26, 2022
                                Resolved
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                                Resolved

                                I'm trying to port from bsnl to other network. When i send port message instead of generating UPC number I'm receiving below message. "Request for UPC for your mobile no. could not be processed. Please retry after some time."
                                Jul 26, 2022
                                Complaint marked as Resolved 
                                After calling customer care multiple times and sending port multiple times finally i got UPC. Worst part is Customer care is asking me only server is down how to resolve
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  F
                                  FIN JYOTI
                                  Jul 26, 2022
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                                  Bill paid twice in a month

                                  Dear Sir/Madam,

                                  With ref to the subject cited above I would like to inform you that I have made bill payments twice in July 22 by mistake for my postpaid mobile number [protected].

                                  Therefore I kindly request you to check the bill status and refund me the excess bill amount.

                                  Thanking you...
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                                  P
                                  Pradnya2608
                                  from Chennai, Tamil Nadu
                                  Jul 25, 2022
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                                  I sent the porting message to 1900 twice, but got the following reply both the time

                                  "Your request for UPC has been delayed. Please wait while your request is being processed."
                                  "Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time."
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                  Jul 25, 2022
                                  Updated by Pradnya2608                                   Sent a message again after an hour, got the same response.
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                                    G
                                    Giridhari Lal Sharma
                                    Jul 25, 2022
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                                    Fist application filed on 20th August 2021 at
                                    BSNL JSW Ballery Office, Karnataka.
                                    more than 10-15 calls aging mail in May 2022 they are saying Budget problem, application pending for approval with GM etc...

                                    for a/c [protected], Tel No. [protected]

                                    pl resolve the issue
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      V
                                      Vaibhav895
                                      Jul 25, 2022
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                                      I have tried to generate UPC multiple times, but every time getting below 2 messages

                                      1) Your request for UPC has been delayed. Please wait while your request is being processed.

                                      2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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