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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Aug 13, 2026
Complaints 15983
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6091
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9892
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 28

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G
Golu96
Jan 29, 2023
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Dear authority,
This is to inform you that there is a damaged BSNL telephone pole in front of my shop which is of no use. This is causing a lot of problem, also there is a threat of thives.
So I request you to remove or relocate this telephone pole from the front of my shop as soon as possible.
For this I will be very thankful to you.

Location- Near The bhagalpur central co-operative bank pvt Ltd, K. B. Lal road, Nathnagar, Bhagalpur

Yours truly,
Prashant kumar
Nathnagar, Bhagalpur
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    NILENDU BHOWMIK
    Jan 29, 2023
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    Address: English bazar Malda

    Hlw sir, when i send port massage money debited but upc not generate... Many i complain in customer care they raise my complain but they didn't solve the problem.. this problem i face along 3 and 4 months ..sir please help me
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      P
      prateek-khera
      from NEW DELHI, Delhi
      Jan 28, 2023
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      Address: New Delhi

      This request is in regards to a unused telecom pole near to my house which has been causing mobility problem for me and in my neighbourhood. Me and people in my neighbours find it hard to park or move vehicle as the pole is blocking major portion of area. Also, the street is pretty narrow, making the situation worse.

      The pole is not at all used for any telecom lines. hence its completely safe to remove it. I'd request you to kindly remove it at earliest.

      Here's my address, adjacent to which the unused pole is located

      J-5/72, Rajouri Garden, New Delhi - 110027

      Also, my contact details:

      Prateek Khera
      +91-[protected]
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        V
        Venkatakrishna G
        Jan 27, 2023
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        Resolved

        I want to PORT from BSNL to other telecom operator and I am getting message "request for UPC could not be processed" after sending PORT message to 1900. Even I have recharged and BSNL debited the money and I am getting this nonsense message. BSNL is looting its customers like these issues.
        Kindly fix this issue asap.
        Jan 27, 2023
        Complaint marked as Resolved 
        You can mark this as Resolved. Got the UPC successfully
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          P
          [email protected]
          Jan 26, 2023
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          Not getting BSNL sim port massage.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            V
            Vinodthorat69
            Jan 25, 2023
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            U have on 19/01/2023 on line through SBI Yonolite made payment of Rs 398 towards recharge plan of Bsnl Prepaid.My account is debited on the same date. However Bsnl did not activated the plan.They said we have not received the amount . They told contact banker . After taking with the banker they have resolved issue saying Transaction Id successfully processed to your merchant.

            Transaction ID :-UHC6836454

            We therefore once again request you to refund Rs.398 immediately to avoid further action.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              A
              akocharekar
              Jan 25, 2023
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              I am not able to port my BSNL number. Tried 5-6 times but getting same message as following:

              1) Your request for UPC has been delayed. Please wait while your request is being processed.

              2) Request for UPC for your mobile no. 9xxxxxxxxx could not be processed. Please retry after some time.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                S
                srikanth vooradi
                Jan 22, 2023
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                Address: 2-3-105/2/2

                I had booked a ticket from Sircilla to jbs on 22-Jan-2023 through TSRTC website . Unfortunately due to network issues., the ticket was not generated but the amount(750 Rs/-) got deducted from my bank account.

                I tried calling customer care multiple times & they replied "Refund is in progress". I even mailed them at online.[protected]@tsrtcbus.in detailing the problem but no proper response from them. It's been more than one month & still din't received the refund amount.

                One of the representative shared me the refund reference no . [protected]

                Kindly do the needful to get the amount refunded asap.

                Thanks in Advance,
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  soms.akshat
                  Jan 21, 2023
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                  I tried to port to other operator. It always says "Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time."
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    A
                    Arun4422
                    from Pondicherry, Puducherry
                    Jan 20, 2023
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                    Address: Pondicherry

                    I have tried to generate UPC number 5 times, for bsnl porting but every time getting below 2 messages

                    1) Your request for UPC has been delayed. Please wait while your request is being processed.

                    2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      Anandface
                      Jan 20, 2023
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                      Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

                      I get this messages thice. Please resolved my problem
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        G
                        gyanps
                        Jan 20, 2023
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                        Sir/ Madam
                        I was recharge my Mobile [protected] through bsnl selfcare app on 19th jan'2023 through Amazon Upi amount detected but my mobile not recharge and in app it show transaction failed so please reverse my amount by which I recharge again details are as below:
                        Upi reference number:[protected]
                        Transaction I'd is : NUE[protected]
                        Mobile no [protected]
                        Amount: 1198
                        date/ time: 19th January 2023 11:04pm
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          A
                          advvdk9869
                          from Samastipur, Bihar
                          Jan 19, 2023
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                          Address: Adarsh Nagar Samastipur

                          I AM VISHWA DEEPAK KUMAR
                          Address:-Adarsh Nagar Behind shiva hero agency Samastipur Bihar
                          Pin.848101
                          Bsnl mob.number.[protected]
                          Sir Mera BSNL NUMBER [protected] PAR UPC CODE NAHI GENERATE HO RAHA HAI
                          PLEASE SIR MERA BSNL NUMBER PAR UPC GENERATE KRBYE JAI
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            arunkrishnanab
                            from Trivandrum, Kerala
                            Jan 19, 2023
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                            Address: Chirayinkeezhu

                            I have tried to generate UPC number 3 times, but every time getting below 2 messages. Each message cost 1.2 RS.

                            1) Your request for UPC has been delayed. Please wait while your request is being processed.

                            2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              S
                              SubinSoman
                              from Noida, Uttar Pradesh
                              Jan 12, 2023
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                              Address: E-77, Sector-20, Gautam Buddha Nagar, Noida- 201301

                              Request you to please remove or relocate the bsnl pole from infront of my home.
                              It is creating a lot of parking issue for my vehicle as this is the only slot that I have to park my vehicle.

                              Address-
                              E-77,
                              Sector- 20, Gautam Buddha Nagar,
                              Noida- 201301

                              Thanks,
                              Subin Soman
                              [protected]
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                N
                                Nitin_pal
                                from Kotdwar, Uttarakhand
                                Jan 11, 2023
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                                I have applied for Bharat Fibre online and there has been no response from sales team.
                                The booking reference number is
                                EB[protected]_073518

                                Not getting a good response from Customer care too. They always cut the call by saying that I should book again.
                                I've booked again and still there is no response.

                                It's sad to see this poor management of BSNL.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  M
                                  manasjain
                                  Jan 10, 2023
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                                  Address: Jharkhand

                                  Hello,

                                  I am not receiving my upc code after sending "PORT [protected] to 1900.

                                  I am receiving messages as:

                                  "UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

                                  please look into the attachment for original reply from 1901.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    A
                                    Animone
                                    from CHENGANNUR, Kerala
                                    Jan 8, 2023
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                                    Address: Budhanoor East, Via Puliyoor, Chengannur, Alleppey

                                    Unable to make or receive phone calls despite making advance payment on 15 December 2022. BSNL online complaint also not registering, shows error message as "Exception occurred. Try again later".

                                    Mobile phone: [protected]
                                    Transaction id: PGSM[protected]
                                    Re charge amount: Rs. 1198

                                    Service needs to be restored immediately as phone is used by elderly person.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      S
                                      Shaji Cherian
                                      from Chennai, Tamil Nadu
                                      Jan 7, 2023
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                                      Address: Chennai Telephones

                                      I closed my landline long back & is yet to receive refund.
                                      Previous Landline no.[protected]
                                      I approached BSNL Adyar office and was told that nothing is outstanding & they are asking me to ignore.

                                      However I am getting SMS frequently (CRM No. [protected]) that they will resort to legal proceeding when BSNL is unnecessarily harassing me.

                                      Can you do anything?
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                        R
                                        Ravikiran.c
                                        Jan 7, 2023
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                                        Address: No 739 6th b main road sriniga

                                        Dear sir. I request u to remove pole which is not in use. Causing lot of problem to my house for constructing and parking problem
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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