Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
My bsnl landline number is[protected].
I have been charged for some bsnl hungama services which i didn't subscribed for they are
1. Music on demand.
2. Movie on demand.
3. Games on demand.
I have tried calling your customer care number [protected], many times but i have never been connected to any customer care agent insted
My call han been rejected many times.
I don't wish to use these services, so please unsubscribe me from all these services and return me my money back (170+170+70) and do not automatically subscribe me to these services
Hoping for a quick response.

This is regarding the bill settlement for the month of march & april. The telephone and internet connection was not available from the month march to till half past of april. We registered the case after two days in which the problem occurred through telephone with the customer care and also complained to the office directly to the officer. We waited for the rectification and repair of the connection for more than one and half month. I complained many times through telephonic registration as well as direct report the problem to the officer from the beginning, but it been taken more than one and half month to make it ready. This is a clear case of irresponsibility. Also the problem resolved temporarily so that problem can occur in future. I request you to clear and settle my telephone bill which i received for the month of march and april. Also i request you to make the connection permanently. Please do the needful as soon as possible.

My bsnl landphone number [protected] was not working properly since 3 years. It was completely dead since february 2014. Bill dated on 5 april 2014 was having rs.431 which was merely the fixed monthly charges. On a letter dated 30 october 2014 it was to pay rs. 1262 completely and to reconnect the phone.
Bill dated on 5 october 2014 was rs. 1430 which was again the addition of fixed monthly charges. Again a letter came which said to pay rs.1430 completely and to reconnect the phone. When we enquired in the bsnl office kunnamangalam we were asked to pay the amount which can be refunded as the the usage charges were nil in these months.
So we paid the amount of rs. 1430 dated 15 november 2014. Again the connection was not working properly. Bill dated on 6 december 2014 was rs. 122. Again the connection was completely dead since december 2014.
Bill dated on 6 october 2015 was rs. 1190 which was the sum up of fixed monthly charges. Bill dated on 6 november 2015 was rs.1410. A letter dated 30 november 2015 came which said to pay rs. 1410 completely and to reconnect the phone. Bill dated on 6 december 2015 was rs.1420. Again a letter came which said to pay rs. 1420 completely and to reconnect the phone. When we enquired regarding this in bsnl office kunnamangalam they said not to pay until the phone is repaired. After the phone is repaired they made rs. 1420 to nil so that i need not want to pay the amount which i have not used. When i asked about the money i paid on november 2014 they told they can’t do anything because it was of previous year’s.
Hereby i conclude that i need refund of rs. 1430 which was paid on 15 november 2014 for the unused phone bills.

I had recharged my prepaid bsnl [protected] on[protected]:45:22 with rs 398.00 stv. But i had not received the recharge amount to my bsnl account and the money had debited from my respective bank account.
I am providing the transaction details so that you can verify the concerned problem.

Receipt no.- [protected]
Transaction id - pgsm[protected]
Bank reference no.[protected]

I...

Sir,

Yesterday i made a call to the customer care 1503 (Bsnl) they given the below
Puk code 69324482, even though the puk code not yet unlocked. Also the pin number 0000 have been entered still the puk code not unlocked.

Now it was asking puk code so pls provide my puk code my number is [protected] my mail id is [protected]@gmail.com pls provide my puk code for my mail id......

I got a call from bsnl executive from [protected] at 4.30 in the morning and he starts abusing me about the the compliant i have logged for refund.

This is kind of threating calls i will get i never thought of it.

Why every govt office executives have the rude and careless behavior...


Kindly take some serious action or i will go for other option

Sir, i am d hari prasad. Please send me the call details of all incoming, outgoing calls for my bsnl prepaid mobile connection no: [protected], from 11/04/2015 to 12/04/2015. I will be grateful to you. My mail id is : anandalahari. [protected]@gmail.com. I am very desparate for this infomation. The call details are outlisted by recent calls. Thanking you sir

Sir, my name is addie sharma. i have taken a new bsnl number before 3 monthes.this is [protected]. but from 15th of may 2016 there is no tower shown in my phone.when i call or message someone it shows no network coverage..my phone calls unreachable when someone contact me. this makes a huge loss in my business i.e. dependent on mobile. so please solve my problem or give me a solution as soon as possible.
thanks
Addie Sharma

Dear sir/mam,

This is with regards to the bill sent by bsnl. We have complained to bsnl office for not functioning of our landline. After several complaints the office from bsnl has come and disconnected our landline connection.

Later we requested to disconnect our landline customer id [protected]. We were chasing bsnl office for more than a year to official disconnect our line but the official didn't respond to us.

We are still receiving bill for the above customer id. Please look into this issue at the earliest.

My bsnl broadband connection number is [protected]. I have opted for a 1091 rs plan and this is my second month. But in 4 months bsnl has frustrated me enough by always giving problems and never rectifying it. I have raised at least 20 complaints regarding theinternet. And once a technician came from bsnl and he interchanged some wires and told that the problem might be because of this. And he asked me money and told me that if i won't give the money next time he will not come and check it. I had to forcefully give him 50/rs. But the problem still there. I am not at all getting the internet most of the time and i feel really cheated by taking bsnl. This is bsnl pammal office chennai which is giving the worst service and frustrating customers like this. I like to know whether i can file a case in this bsnl in the court. These people don't have any shame in asking money without doing any work. The common people like me are really suffering because of these people. Please do the needful or let me know how to proceed further so that this case can be addressed to the highest authority. I have the details / screenshots of the internet speeds and the connection errors whcih i got using bsnl..

I have forgotten my user id for the selfcare portal. There is no online help regarding recovery o[censored]ser id as for the password.
I want to know my usages and couldn't login. Help me.

Moreover, i am using a new broadband connection since 3 days and i'm not getting the adequate download speed, it shows 50-60 kbps. I bought unlimited plan of rs.899/-, the speed variation of 2 mbps to 512 kbps upon exceeding a minimum limit of 6 gb but i'm sure i haven't used verified through customer care as 4.5 gb and i'm already getting a reduced speed and that too so minimum for a broadband. It's a normal mobile 2g data speed.

Need good speed, please sort this out asap.