Bharat Sanchar Nigam [BSNL] Complaints & Reviews

May 23, 2016

Updated by Suriyas_25 Hi Sir


we have BB link issue from almost a year[protected], every time we raising the complaint and it getting close by exchange team without fixing the problem, even they know there is cable fault which is running form pillar to our house.
for this I have given the letter asking for rebate on bill to them, but I not see any action this as well
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Open 23/05/2016 15:49:59
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Closed 10/05/2016 13:19:36
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Closed 04/05/2016 15:11:07
[protected] [protected] Landline RAMALINGAM S Technical BB Completely out of order Closed 20/04/2016 20:23:29

Last complain I see close mention that cable issue has been fixed, in that case net should work how they closing the complaint without checking with customer on this.

Does exchange team are know what is there job in exchange ? Simply closing complain without addressing does not solve the problem still
Request to kindly review all complain take the necessary rebate for all to till date….

it's going to be one month still BB not working, and every time exchange team say with looking on this, but how long and why they closing the complain


Please update mobile number or work phone in My Account->User Profile
SR #: [protected]
Service Id *: [protected]
First Name: RAMALINGAM S
Last Name: -
Status: Closed

Customer Id: [protected]
Billing Account: RAMALINGAM S
SSA: BANGALORE
Circle: KT
Invoice Number:
Complaint Type *: Technical

Complaint Sub Type *: BB Completely out of order


Summary:
Description:
Fault Closure Comment: CABLE FAULT RECTIFIED OK
Fault Closure Confirmed By: sub

May 18, 2016

Updated by Kaps M. Name : Kapil Motwani
Customer ID : [protected]
Phone no :[protected]
Disconnection Date : 11.01.2016

I called them and visit there in BSNL office many time but whenever i ask for refund amount they are saying 7 days more.

STILL DID NOT GET REFUND AMOUNT ITS BEEN MORE THAN 4 MONTHS
PLEASE TAKE SOME SERIOUS ACTION.

Kapil Motwani
+91- [protected]