Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Bsnl is totally unacceptable...
Regardless of having a negative image in every person's mind, they still do not work properly...
I have taken a broadband connection of bsnl on 11 march 2016 as there is no other option for broadband in my area.. The sales person came to my home within 3 days of my registration and took the security deposit and told me that the landline connection would be installed maximum by 3 weeks time... But the lineman didn't came to the location... When i reached there office complaining about this dispute.. He argued with me and said that this is not my duty to inform everyone about the line that this is not working... How can he say that to a customer? Now it has been two months... Neither the lineman came from then nor the landline is installed... This is very much unacceptable... That is why people do not prefer bsnl... Bsnl should improve their technical field and the service quality!!

Sorry for the harsh words i[censored]sed...

From past two months i am getting inflated bill from bsnl on my landline no.[protected]. They say i have subscribed for some hungama services although i have never subscribed for those services. When i approached bsnl they said that this time i'll have to pay the charges but next time they will unsubscribe me from those hungama services, but again i have received inflated bills.

Sir, i had complained on 3-8-2015, to bsnl, ratlam to disconect my landline as well as internet connection as it was not working propely seen very long and was dead, nothing happened than once i compalined 0n[protected] to refund my deposit money which is rs 2325, on 1-3-2016, i summited them there modem with every thing, my bsnl land line no was[protected], my add - atul tankha, 426, near ashirwad tent house, indiranagar, ratlam. M. P 457001. Now please do the needful, atul. Tankha, ratlam. My email [protected]@rediffmail.com

I am using a nokia x1- 01 mobile with service provider as bsnl. I have got the final attempt of entering the pin code and i write it wrong & again now i got the final attempt of entering the puk code & also i write it wrong then my mobile got struck and it had given a message sim card rejected. It isn't working at all. So, i request you to send a solution to this problem. If you have got anything send it to my e-mail i. E. Ska. [protected]@gmail.com and my mobile number is [protected]. Rejected mobile no. [protected]. I am living in west bengal, barddhaman district.

Dear Sir,

This is to inform you that i have applied for a BSNL land line connection on May 2 2016.But i didnt get the connection till date.When i submit the application, company informed me that they will give the connection within 3-4 days and i paid sum of Rs.500/-. But now till date no any person come from company.

Please help me in this case.

My name is Vishnu Kumar nd I m customer in BSNL Broadband my land-line no. is[protected] and my broadband bsnl the consumer has been closed from January 25 to 30 times, and I did complain at toll free number 198 or the nearest telephone exchange But despite repeated complaints no one in my broadband connection gets an error or problem with my broadband speed of just 1 month are very slow And my broadband plan Rs. 700 is the speed of my broadband so slow nor any site does not open up social networking site opens nor send something happens because of slow speeds And I have complained many times to the nearest telephone exchange 198 and in bsnl bsnl of our employees, but not detecting the error each time that I turn shuffle Please if you have a prayer that my complaint to overcome my condescension and I am grateful to you should be conducted right bsnl broadband speeds, So plz solve problems.
Thanking uu sir

Sir,
Before this i have requested many time to deactivate the bsnl hungama service with my land phone no.[protected] but till yet no any responce have been taken. Please may kindly take serious action to de-active the bsnl hungama with my land line no.[protected] as earliest.
- thanks-

A. K. Srivastva
[protected]

Rs 8 got deducted from my balance without my knowledge.
I was browsing through Internet on my mobile and suddenly a BSNL pop-up appeared and I in the flow of reading my original website, clicked on the pop up. Suddenly a message saying that Fashion Lounge is activated and 8 rupees got deducted. This is an absolute embarrasment and breach of trust. The pop-up did not even ask for my confirmation whether or not to activate the service. I called the customer service and asusual, the response is careless. Please look into the issue and refund my balance.

Sir,
I wish to lodge a complaint against BSNL . I have a post paid mobile number [protected]. I am unable to send sms from this number. I have raised complaints to BSNL customer care but they have been of no use. I request you to resolve the matter at the earliest. I have also
checked my message center number which is [protected]. Your help in resolving this issue is needed

My basicphone was disconnected in September, 2014. After several complaints in SDO office still money in not returned. Complaint number is [protected]. I have been a regular customer of BSNL since 1997, but this kind of response from BSNL is not tolerable. I know it takea time to issue security money but now it has been 2 years since my phone got disconnected and processes should have been completed by now. I would be greatly appreciate BSNL if they will return the security money.

25.4.16
Respected sir.
I made a complaint regarding a new bb connection ; i had sent a letter stating a detailed report about your dept. People in the area [ rajakilpakkam] to give a new bb in the place where there is a vacant point; but so far no reply and no response ; such a good position is your dept.
In the golden days of thayanithi maran, if we give an application in the office for a new bb connection, immediately the office people will come with us and give connection in the very same day or certainly the very next day.[ i had that golden experience ]; really they are golden days ; only maran alone has gone ; but you people, officers are there ; but what is going on ; nothing ; for an application no reply and no action ; only grievance is registered and docket no. Is given; that by the software system and not by human beings; even a retired professor is struggling to get a new bb connection; we can't imagine the illiterate.

But your dept. Is giving so many advertisements every day to attract people; are they to implement or for attraction to show your dept. Is alive; really it is a shameful activity regarding my attempts to get a new bb connection.
I am getting only
Grievance registered; docket number is : chn/pgo/2016/1814 [ 1.4.2016 ]
Grievance registered; docket number is : chn/pgo/2016/2117 [ 19.4.2016 ]
Respected sir,
How a central govt. Concern is working! Our pm modi wants everything perfect; but your dept. People work like this. Please take this matter seriously and let me have the connection immediately.

With thanks,
Yours faithfully,
Dr. V. Krishnasamy
My registration number is : dotel/e/2016/13552

Hi Sir,

I have already applied for connection of BBG Combo Unlimited 699 (Telephone Line + Broadband).

It has taken more than 15 days to have applied for connection. Now Dilemma is your technician is denying to install line due to non availability of wires and instruments
I have already arranged modem + router on my own. The issue is in my area there are already 2 connections installed within range. even one of your ex employee having line (5 Pair).
He also spoke to technician for same concern but technician didn't intend to install line and reason described by him is the same (No availability of cable required to install line).
He also mentioned that he needs permission to install cable.


Whatever he mentioned it did not make any sense to me. I have already complained more than 7 times and visited your local office of Shahibaug for same issue but no result yielded yet.

I hope you can interven in this matter hope you could solve issue.

It is my humble request to you after several disappoint from your technician.


waiting for your reply.


Thanks in advance
Kalpesh Parikh

Deactivate all hungama services
I want to deactivate the bsnl hungama plan. I hav you not loged into bsnl hungama.then how can bsnl charged me for last two months.all ready told hungama customer care deactivated in last month.but this month charged .this is with out my knowledge.I want to deactivate it.my land line no.[protected].
Pls do need full.
Thank you
A, K.Srivastva
[protected]
Mob.[protected]

I got an FTTH connection from BSNL recently in Bangalore, J.P.Nagar. The fiber internet is not working since 5 days and I've spoken to the AGM, DGM, JTO, ARO and many others from BSNL till now. But there is no progress. I've been redirected to different people each time and am really frustrated.

The complaint ID(s) / docket numbers are[protected] &[protected].

First of all I had complained about over-billing to BSNL to which I was given random reasons and now everyday am given the same reasons with different timelines to fix the issue. There is no response on the email that I've sent to [protected]@gmail.com given by the AGM for giving me the service credit (not bill me for the period it is down). I'm not sure when it would be restored.

Hello sir
From last one year my landline number [protected]
Is dead due to no responce by ur maintance departments.
I submit a written application to GM of bsnl in kota
He quickly responce & temporary start my landline service
But after 3 to 5 days it was dead again
Various complaints register but no responce by ur co.
I have 7 landline connection
We r ur coustmor from very begning when connection of landline is difficult task
Never face these types of problem
Due to deadness of landline my business is affected
I also register public grevienc complaint form
But no respone by mail or any telephonic enquiry

From yesterday my prepaid sim card is not working. My hand set is okay. My number is [protected]. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Please help....

Dear sir i have stv recharge 135 through mobile but i have not received any confirmation and mobile show error msg (Rejected by network) not showing any confirmation than i tried again recharge successfully and showing balace but 2 time amount deducted rs 236. Please refund my one time amount rs 118. I called bsnl customer care these not support to me
Thanks

Phone no.[protected]

I have been constantly trying for a new bsnl landline and broadband connection.. They are rejecting my connection.. When I approached the AE of my area. He said that there should be atleast three members availing the connection from my street which i cant guarantee.I asked him a written reply which he denied and asked to approach the DE.after a long struggle I met the assistant of the DE. He is asking me for a STRONG letter to convince the DE to lay connection. The houses in my neighbouring streets have a bsnl connection I said. He said that it doesn't work that way. I am sure that my letter is not going to convince him anyhow. So I just want to Lodge this as a complaint against bsnl for not giving a prompt service and for not treating the consumer in the right way

Iam using the landline of bsnl for the last 10years but i am very much dissatissfied with your service. my number is[protected] i am just bokking the complaints for the last 6 months, daily the service man is coming to my home and doing something and within six hours i am reciving the same complaint i cant even tolrate if this problem presist i will surender the landline within 10days,
and i also very sure the bsnl should bear the rent for my landline for this month else i will complaint to the authority i am very sure i am highly dissatisfied with your service
Please re- solve the problem

I already changed the bsnl broadband plan in this site i mentioned below "210.212.169.201/erp/bbplan.php" but nothing happen from their side,
then i called local bsnl office to inquire about the issue, but the responsible person whom i called talks replies really irresponsible... initially i explained about the issue to him but he replied rudely and said "if you want to chance plan come here and approach me, iam not responsible with online plan changes". It clearly explains that online submission is entirely waste in bsnl, then why the provide that facility and advertise that.