Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Rs 8 got deducted from my balance without my knowledge.
I was browsing through Internet on my mobile and suddenly a BSNL pop-up appeared and I in the flow of reading my original website, clicked on the pop up. Suddenly a message saying that Fashion Lounge is activated and 8 rupees got deducted. This is an absolute embarrasment and breach of trust. The pop-up did not even ask for my confirmation whether or not to activate the service. I called the customer service and asusual, the response is careless. Please look into the issue and refund my balance.

Sir,
I wish to lodge a complaint against BSNL . I have a post paid mobile number [protected]. I am unable to send sms from this number. I have raised complaints to BSNL customer care but they have been of no use. I request you to resolve the matter at the earliest. I have also
checked my message center number which is [protected]. Your help in resolving this issue is needed

My basicphone was disconnected in September, 2014. After several complaints in SDO office still money in not returned. Complaint number is [protected]. I have been a regular customer of BSNL since 1997, but this kind of response from BSNL is not tolerable. I know it takea time to issue security money but now it has been 2 years since my phone got disconnected and processes should have been completed by now. I would be greatly appreciate BSNL if they will return the security money.

25.4.16
Respected sir.
I made a complaint regarding a new bb connection ; i had sent a letter stating a detailed report about your dept. People in the area [ rajakilpakkam] to give a new bb in the place where there is a vacant point; but so far no reply and no response ; such a good position is your dept.
In the golden days of thayanithi maran, if we give an application in the office for a new bb connection, immediately the office people will come with us and give connection in the very same day or certainly the very next day.[ i had that golden experience ]; really they are golden days ; only maran alone has gone ; but you people, officers are there ; but what is going on ; nothing ; for an application no reply and no action ; only grievance is registered and docket no. Is given; that by the software system and not by human beings; even a retired professor is struggling to get a new bb connection; we can't imagine the illiterate.

But your dept. Is giving so many advertisements every day to attract people; are they to implement or for attraction to show your dept. Is alive; really it is a shameful activity regarding my attempts to get a new bb connection.
I am getting only
Grievance registered; docket number is : chn/pgo/2016/1814 [ 1.4.2016 ]
Grievance registered; docket number is : chn/pgo/2016/2117 [ 19.4.2016 ]
Respected sir,
How a central govt. Concern is working! Our pm modi wants everything perfect; but your dept. People work like this. Please take this matter seriously and let me have the connection immediately.

With thanks,
Yours faithfully,
Dr. V. Krishnasamy
My registration number is : dotel/e/2016/13552

Hi Sir,

I have already applied for connection of BBG Combo Unlimited 699 (Telephone Line + Broadband).

It has taken more than 15 days to have applied for connection. Now Dilemma is your technician is denying to install line due to non availability of wires and instruments
I have already arranged modem + router on my own. The issue is in my area there are already 2 connections installed within range. even one of your ex employee having line (5 Pair).
He also spoke to technician for same concern but technician didn't intend to install line and reason described by him is the same (No availability of cable required to install line).
He also mentioned that he needs permission to install cable.


Whatever he mentioned it did not make any sense to me. I have already complained more than 7 times and visited your local office of Shahibaug for same issue but no result yielded yet.

I hope you can interven in this matter hope you could solve issue.

It is my humble request to you after several disappoint from your technician.


waiting for your reply.


Thanks in advance
Kalpesh Parikh

Deactivate all hungama services
I want to deactivate the bsnl hungama plan. I hav you not loged into bsnl hungama.then how can bsnl charged me for last two months.all ready told hungama customer care deactivated in last month.but this month charged .this is with out my knowledge.I want to deactivate it.my land line no.[protected].
Pls do need full.
Thank you
A, K.Srivastva
[protected]
Mob.[protected]

I got an FTTH connection from BSNL recently in Bangalore, J.P.Nagar. The fiber internet is not working since 5 days and I've spoken to the AGM, DGM, JTO, ARO and many others from BSNL till now. But there is no progress. I've been redirected to different people each time and am really frustrated.

The complaint ID(s) / docket numbers are[protected] &[protected].

First of all I had complained about over-billing to BSNL to which I was given random reasons and now everyday am given the same reasons with different timelines to fix the issue. There is no response on the email that I've sent to [protected]@gmail.com given by the AGM for giving me the service credit (not bill me for the period it is down). I'm not sure when it would be restored.

Hello sir
From last one year my landline number [protected]
Is dead due to no responce by ur maintance departments.
I submit a written application to GM of bsnl in kota
He quickly responce & temporary start my landline service
But after 3 to 5 days it was dead again
Various complaints register but no responce by ur co.
I have 7 landline connection
We r ur coustmor from very begning when connection of landline is difficult task
Never face these types of problem
Due to deadness of landline my business is affected
I also register public grevienc complaint form
But no respone by mail or any telephonic enquiry

From yesterday my prepaid sim card is not working. My hand set is okay. My number is [protected]. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Please help....

Dear sir i have stv recharge 135 through mobile but i have not received any confirmation and mobile show error msg (Rejected by network) not showing any confirmation than i tried again recharge successfully and showing balace but 2 time amount deducted rs 236. Please refund my one time amount rs 118. I called bsnl customer care these not support to me
Thanks

Phone no.[protected]

I have been constantly trying for a new bsnl landline and broadband connection.. They are rejecting my connection.. When I approached the AE of my area. He said that there should be atleast three members availing the connection from my street which i cant guarantee.I asked him a written reply which he denied and asked to approach the DE.after a long struggle I met the assistant of the DE. He is asking me for a STRONG letter to convince the DE to lay connection. The houses in my neighbouring streets have a bsnl connection I said. He said that it doesn't work that way. I am sure that my letter is not going to convince him anyhow. So I just want to Lodge this as a complaint against bsnl for not giving a prompt service and for not treating the consumer in the right way

Iam using the landline of bsnl for the last 10years but i am very much dissatissfied with your service. my number is[protected] i am just bokking the complaints for the last 6 months, daily the service man is coming to my home and doing something and within six hours i am reciving the same complaint i cant even tolrate if this problem presist i will surender the landline within 10days,
and i also very sure the bsnl should bear the rent for my landline for this month else i will complaint to the authority i am very sure i am highly dissatisfied with your service
Please re- solve the problem

I already changed the bsnl broadband plan in this site i mentioned below "210.212.169.201/erp/bbplan.php" but nothing happen from their side,
then i called local bsnl office to inquire about the issue, but the responsible person whom i called talks replies really irresponsible... initially i explained about the issue to him but he replied rudely and said "if you want to chance plan come here and approach me, iam not responsible with online plan changes". It clearly explains that online submission is entirely waste in bsnl, then why the provide that facility and advertise that.

We are using bsnl broadband service from about 5 years now, and till date we have not used the Internet without any complaints. Line connection drops every 5 mins. Everytime we ask for a technician to come over and fix the line and the next day it's again problematic.

Since I work for a private IT sector, sometimes it's very crucial for me to login to my work site from home itself. So everytime I have faced this problem and no one yet gets it fixed as permanent solution. Everytime when the technician comes, we also tried to offer moreo money so that such kind of problem doesn't come again but they still only want to get money but never fix the problem properly.

My sister is in abroad and we used to Skype call her. And our calls are distorted and of poor quality picture even though we have got 4 mbps speed package. We pay the bills on time, approx 1600 per month, for getting a good quality Internet but what's the use of paying money to the service which is worthless.

Even today, May 1 2016, I have booked a complaint using the landline 198 service.

Please consider this a major problem and do a background check on the number of complaints that we have logged so far.

Plz contact me @ [protected].

Bsnl has a helpline number [protected]. I called up repeatedly to ask a query about my landline and broadband connection but the same call center agent kept taking the call and kept deliberately disconnecting it before i could even finish asking my question.
This is a deficiency of service. Kindly ensure that bsnl's customer care calls get audited so that any careless employee does not malign the reputation of bsnl.

My landline (broadband) no.Is[protected].
I want to deactivate the bsnl hungama HGOD, HMOD, HMVOD, and Indian Games Services plan immediately . I have not used single time since installation.Therefore refund the charges paid by us to my BSNL land line account and adjust to my further BSNL bills, and deactivate immediately. Otherwise I have to go for the Consumer Forum.

I have a BSNL broadband at my home with an unlimited plan
I am a previliged customer of bsnl
The broadband is not working properly since 2 months
I complained to bsnl atleast 15 to 20 times to solvemy problem of connectivity & and faulty connection
My complaint id with bsnl is
was [protected], but bsnl hasn't solved my complaint & reported complaint solved as fake report in its system
I have complained 15 to 20 times to bsnl on its system, but everytime it reports fake report in its system without solving it
Now i have again done a fresh complaint with id [protected] today

But bsnl hasnt taken any action on my complaint

The connectivity is unstable in the day time and the connection is lost every night after 8pm
The speed provided by bsnl is also far low than what has been promised for my plan
Bsnl only has interest in earning undue profit from its customers without giving proper services
I dincerely request you to kindly ask bsnl to solve my problem with immediate effect

Thanks..
Nikhil S.
[protected]

My landline (broadband) no.Is[protected].I want to deactivate the bsnl hungama plan immediately . I have not used single time since installation.Therefore refund the charges paid by us to my BSNL land line account and adjust to my further BSNL bills, and deactivate immediately.
S. Rajamanickam,
Secretary,
Gramiya Social Welfare Society
[protected]
[protected]
[protected]@gmail.com

Dear Sir,
we want to draw your kind attention regarding this matter, making this complain behalf of my company ZKL BEARING INDIA PVT LTD, which is situated in dalhousi(Kolkata). We have total seven connection in our office. The numbers are[protected], 92, 93, 94, 95, 22428441, 22428442.
Last one year we facing lots of problem, various time we gave call to customer care but they miss behave with us not resolving the problem as well as with out resulation they close complain. Its became daily duty for me to complain every month for noise issue, call not going & many more issue. we make a complain as we also give us mobile no they don't provide us complain no. Day by day i am giving call & they reply us problem solve within 24 hours. I wish you can understand my problem & hope i will get feedback from you soon.
Alternative number for contact- [protected], [protected]
Mail Id- [protected]@zklindia.com

Sir
My balance rs.59 has been deducted on[protected], for using internet but i had a working internet plan which was going to be over on[protected]. When i called customer care i came to know there was a technical problem and i was assured for refund of money back. But when i again contacted the customer care they refused to credit my balance and ask me to go to bsnl exchange. Even there nobody listen my problem and gave me number of bsnl exchange patiala, but nobody picks up the phone. Now when i contact the customer care they quote- " whatever the case be we are not going to refund your money". Even according to latest trai rules - 1st message is sent when 50% of data is used than 2nd @ 90% and 3rd @ when data pack is over. I haven't received any messages also about the use of data.