Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am using higher broadband plan from bsnl, the broadband is down since last 2 days. Tried calling and making complaint locally but there is no response time or resolution time given from respective persons. This guys just reply the fiber cable is cut somewhere, they are rectifying the issue, they dont give a resolution time. Internet down for 2 days is not a joke.
Please help rectify the problem.

I am from Jaitiwas gram panchyat under Bilara tehsil, Jodhpur district. There is no mobile tower under 8 kilometres from Jelwa so very bad network. We have to go on the house for talk. Internet is to far from our luck. We already complained to District Collector Sir in written. In north Bilara town is 8 Km, in south Khariya NEEV is 8 km, in east Atabada is 10 Km, in west Ramasani is 8 Km.

Sir/madam,
I made online payment of my mobile bill on 21st april 2016. Money got deducted and transferred to bsnl account [inb/[protected]/bsnl (Billdesk)/] but it is still showing due. I gave complaint but the status is til pending (Trans id - [protected]). If this problem is not solved i shall approach consumer court and leave this connection.
Regards,
Basu maan daas,
Asst. Professor,
Govt. Degree college, dharmanagar, tripura

My no[protected] on circle pooyappally, oyoor. I was complained about my Land line problem again and again but response is very poor. Daily line is complaint, no clear voice clarity. The main problem is that old cable line . I asked them to change the cable otherwise gave a new underground cable, it will solve the problem . but they not take any action . I am army men work in Assam, I have no opportunity to call my family . so please take n early action on my request ..
Yours faithfully
Shine mathew

I had paid my bill for the month of March I have the bill of Rs.1250 which I paid. Later on the had changed in the system to 750 since their account was not tally and now they have reduced the speed of the Internet and I keep on receive the message I have to pay 500. I have gone to the office 4 times and tried to complain even produced the bill but they seem not to give any importance to the bill and says I need to pay the difference amount which in fact I had already paid.

I, VILAS MUNGI, have not subscribed hungama plan. My bsnl land line phone no.[protected] automatically activated this plan at your end and still without using, the same bsnl charged me for plan in my MARCH bill Rs. 410 without any information please look into my matter & pls unsubscribe bsnl hungama plan(music on demand, movie on demand, games on demand) and adjust unnecessary deducted amount Rs.410 in april month bill. Please de-activate the same immediately.
Regards,
VILAS MUNGI

Bsnl service is too bad in bongaigaon, employers and workers behave rough to customer and they did not solve problem to customer, and there helpline number are not for use anymore.[protected],[protected],[protected],[protected]. They tell customer to call in this numbers and they will resolve the complaints but they did not pick up calls. This service centre is useless actually, we want from government to take some action in this bsnl office, bongaigaon. Please take some quick action to this workers because they are getting salary without resolving customers problem. So it is a big issue.

My policy no [protected], premium rs 668/pm. Maturity got after deducted premium due to late payment of premium by employer, submitted all require document but refund not given so i request you to resolve my problem

Dear sir,
I am using bsnl broadband for the past 2 years, but for the past more than 6 months, there has been problem with dsl fluctuation more than 50 times a day on a daily basis. Sometimes, dsl flew for more than hours to a days. I have complained it to bsnl baghra and bsnl muzaffarnagar sdo and agm 1000 times in these past 6 months, but they helped me nothing. I also complained through online which are: dotel/e/2015/34037, dotel/e/2015/40604, dotel/e/2016/02163, but still the issue is same.

Now, since 18 april 2016, i am facing a new problem. At night, i am not getting any dls or dial tone in my landline phone between 9 p.M. And 6 a.M. For the past 6-7 days. I complained it to bsnl sdo muzaffarnagar and agm muzaffarnagar daily, but no help provided. I am paying 3400 inr/month to bsnl and getting nothing. Please help me in this regard. My broadband number is[protected].

Amit kumar

Sir,
My name is Aswin P Kumar.
I'm a bsnl telecom prepaid user for the last 6 years and i have known every internet data plan of bsnl ever since. Up until now, they have provided users with fulfilling what they have offered or atleast close to it. They introduced a new unlimitted plan for prepaid users from 21st april 2016. I subscribed to STV398 which provides unlimitted internet for 30 days. They said there will be 2gb of fair usage with no restriction to speed and it was true as well. And after this fair use of 2gb, they said the speed will be limitted to 80 kilo bytes per second. I used this 2gb without any problem and right after the 2gb is used, i am only getting a speed of 10 kbps even when i have full 3G network coverage and it never goes above this 10kbps as they said. I contacted the customer service and they said they can't do anything. They said 80kbps and they are providing only 10kbps. That is lower than what i used to get on 2G service before. I paid this 390rs for this slow speed 3g service. The whole concept of 3g is better speed! And they are providing about 8 times lesser than they offered and that is a huge difference in terms of internet speed. This is a huge fraud on taking money feom users after telling them one thing. I happened to learn that everybody else who availed this offer is dealing with the same problem. When they said the maximum speed will be restricted to 80kbps, they should atleast provide a speed closer to that. Instead they restricts it to 10kbps which is totally unacceptable. This should not be allowed as they are advertising one thing and providing another thing.
I hope there will be a solution to this kind of problems soon.

Dear sir
My broad band having no[protected] has not been working properly since last 6 months. I have complained on 1504 for 8 to 9 times and even though no response from local exchange

I got new phone line with broadband yesterday. The phone line works but the broadband connection doesn't work. It seems upsetting as it started irritating on the very first day itself.
My number is [protected] and my landline number is [protected]. I need someone to fix it soon. In the activation message I received, they didn't even give customer care number. See the below activation message I received from BSNL and think how a brainless guy must have sent me that message without customer care number in it,

" Dear Customer, Your Service has been activated from: 04/23/2016 12:39:37. Please Call Cust Care on: "

They don't want me to call and that's why no number was given

Today i tried to recharge mob no [protected] using paytm first time but i typed no [protected] instead of [protected] for special recharge voucher of Rs 135. Transaction ref no [protected]. Kindly reverse this transaction to my paytm a/c or give credit to mob No [protected]

From last two months we are receiving the bill with the charges of bsnl hungama service even thought we haven't subscribed the service. Also when called to customer service then don't reply to the call. So i request you to please deactivate the bsnl hungama service.My telephone no. Is[protected]

I am bharat sanchar nigam limited land line user mr. Sachiin h walunj, i want to de-active hangama-music, hangama-movie, hangama-games. It is unnecessary economical burden to me.
My land line number of bharat sanchar nigam limited is[protected]

My landline[protected] is NOT working since last 6 months so as my broadband. I called many times to the customer care but with no output. I have registered my complain in BSNL, Orissa grievance portal too but with no success.
This is my last option before either I surrender my connections (landline, broadband & Mobile) or go to the consumer court.

Please help me.

Thanks & Regards,
Dr. S K Sahoo

That I, Mani bhusan saha, surrendered my Telephone no[protected] to Accounts officer ( Telephone Revenue) Uttarpara, Hooghly, W.Bengal.on 07.01.2016, Account no [protected].as per their service disconnect memo no nil dated 16th Dec'2015 generated at 11:49:50 AM
Unfortunately neither they communicated any thing nor remit the refund till day.
Please take-up the matter with them to sort-out
Thanks, mani bhusan saha..

Dear sir,

My bsnl landline[protected] phone and broadband ( bbg-uld-795-monthly) are not running since last 05 months and infact line is dead. Several times compalints registered through call center; and local telephone exchange at sec-58; noida, but no result so far.

Getting fade-up with the system and unnecessary i am paying the bsnl bill every month.
Request for corrective action please..
Regards,
(Name – saibal kumar samanta, )
Flat no. – 84.
Millennium apartment,
Plot no. E-10a, sector – 61,
Noida, u.P. Pin- 201301,
(Email- [protected]@gmail.com)

Dear sirs,

I am an old lady (Aged 74 years) living alone. The only mode of communication that i have is a landline phone to talk to my daughters living abroad. The position is that my landline phone is usually out of order and the keys do not press on its number pad (Instrument is 20 years or older). Whenever the dead phone complaint was lodged the instrument was requested to be replaced but, despite so many years gone by, i am still using the same old instrument which is not of much use to me.
When ever my phone is out of order and i can't make a call my kids get frantic as to my well being and have to call up my neighbourhood.
Its an ernest request to completely change the instrument and not merely repair and replace with old telephone with the department.

Thanks and regards,
Mrs usha arjuna

My name is madhu sigatapu, bsnl mobile no. [protected] gujarat. On today 22.04.2016 at 13.58 hrs i got the push message that 70 rupees call charged from my account and called customer on 1503 immediately and asked customer care representative why my account is charged 70 rupees he told that you have mad isd call on. [protected]. But actually i have not done any call at all and informed to bsnl customer care representative. He lodged complaint no. 1d22335239 and told that his superior will call and u can discuss with him.

In internet i have seen the complaint messages from bsnl customers from same issue why amount is deducting from their accounts.

For this bsnl should take proper action on this otherwise customers stop recharging their mobile accounts.

Please i request bsnl to stop any facility of isd calling on my mobile and refund my 70 rupees.

Please do the needful.