Bharat Sanchar Nigam [BSNL] Complaints & Reviews

We are using bsnl broadband service from about 5 years now, and till date we have not used the Internet without any complaints. Line connection drops every 5 mins. Everytime we ask for a technician to come over and fix the line and the next day it's again problematic.

Since I work for a private IT sector, sometimes it's very crucial for me to login to my work site from home itself. So everytime I have faced this problem and no one yet gets it fixed as permanent solution. Everytime when the technician comes, we also tried to offer moreo money so that such kind of problem doesn't come again but they still only want to get money but never fix the problem properly.

My sister is in abroad and we used to Skype call her. And our calls are distorted and of poor quality picture even though we have got 4 mbps speed package. We pay the bills on time, approx 1600 per month, for getting a good quality Internet but what's the use of paying money to the service which is worthless.

Even today, May 1 2016, I have booked a complaint using the landline 198 service.

Please consider this a major problem and do a background check on the number of complaints that we have logged so far.

Plz contact me @ [protected].

Bsnl has a helpline number [protected]. I called up repeatedly to ask a query about my landline and broadband connection but the same call center agent kept taking the call and kept deliberately disconnecting it before i could even finish asking my question.
This is a deficiency of service. Kindly ensure that bsnl's customer care calls get audited so that any careless employee does not malign the reputation of bsnl.

My landline (broadband) no.Is[protected].
I want to deactivate the bsnl hungama HGOD, HMOD, HMVOD, and Indian Games Services plan immediately . I have not used single time since installation.Therefore refund the charges paid by us to my BSNL land line account and adjust to my further BSNL bills, and deactivate immediately. Otherwise I have to go for the Consumer Forum.

I have a BSNL broadband at my home with an unlimited plan
I am a previliged customer of bsnl
The broadband is not working properly since 2 months
I complained to bsnl atleast 15 to 20 times to solvemy problem of connectivity & and faulty connection
My complaint id with bsnl is
was [protected], but bsnl hasn't solved my complaint & reported complaint solved as fake report in its system
I have complained 15 to 20 times to bsnl on its system, but everytime it reports fake report in its system without solving it
Now i have again done a fresh complaint with id [protected] today

But bsnl hasnt taken any action on my complaint

The connectivity is unstable in the day time and the connection is lost every night after 8pm
The speed provided by bsnl is also far low than what has been promised for my plan
Bsnl only has interest in earning undue profit from its customers without giving proper services
I dincerely request you to kindly ask bsnl to solve my problem with immediate effect

Thanks..
Nikhil S.
[protected]

My landline (broadband) no.Is[protected].I want to deactivate the bsnl hungama plan immediately . I have not used single time since installation.Therefore refund the charges paid by us to my BSNL land line account and adjust to my further BSNL bills, and deactivate immediately.
S. Rajamanickam,
Secretary,
Gramiya Social Welfare Society
[protected]
[protected]
[protected]@gmail.com

Dear Sir,
we want to draw your kind attention regarding this matter, making this complain behalf of my company ZKL BEARING INDIA PVT LTD, which is situated in dalhousi(Kolkata). We have total seven connection in our office. The numbers are[protected], 92, 93, 94, 95, 22428441, 22428442.
Last one year we facing lots of problem, various time we gave call to customer care but they miss behave with us not resolving the problem as well as with out resulation they close complain. Its became daily duty for me to complain every month for noise issue, call not going & many more issue. we make a complain as we also give us mobile no they don't provide us complain no. Day by day i am giving call & they reply us problem solve within 24 hours. I wish you can understand my problem & hope i will get feedback from you soon.
Alternative number for contact- [protected], [protected]
Mail Id- [protected]@zklindia.com

Sir
My balance rs.59 has been deducted on[protected], for using internet but i had a working internet plan which was going to be over on[protected]. When i called customer care i came to know there was a technical problem and i was assured for refund of money back. But when i again contacted the customer care they refused to credit my balance and ask me to go to bsnl exchange. Even there nobody listen my problem and gave me number of bsnl exchange patiala, but nobody picks up the phone. Now when i contact the customer care they quote- " whatever the case be we are not going to refund your money". Even according to latest trai rules - 1st message is sent when 50% of data is used than 2nd @ 90% and 3rd @ when data pack is over. I haven't received any messages also about the use of data.

Sir,
i request to disconnect broad brand land line connection in month may 2016 my phone number[protected] . my office change in to another place, because i not used this number . i hope in company to receive my request and disconnect suddenly in month april 2016


kunhimohammed t
thondiyil house
kadumunda
poolamanna po
malappuram dt
679327 pin

I am not interested the programmes which are shown by hungama.com web side nor I am interested in listening the songs which are shown in hungama.com web side. Also I have no time to spend to watch the all these things. You are requested to unsubscribe all the programs of hungama.com. Again I request to unsubscribe the web side of http://www.bsnl.hungama.com/ as soon as possible.
Thanks,
Gopal Batham
Ph No.[protected]

We received a call from bsnl hungama to activate the services on my landline connection of broadband at my home.The phone was received kids. They asked to press so number & kids unknowingly followed their instructions.Since then we have not used the services but bsnl is charging the bill everymonth .We are not using it.We are not intrested in it. It is unethical on the part of bsnl to resort to such cheap business tricks. .Please deactivate the service of music on demand, games on demand by m/s hungama and movie on demand by m/s hungama immediately.

S n malleswararao, m/s senior manager andhra bank landline no.[protected] e-mail id : nagamallesh.[protected]@gmail.com ; [protected]@andhrabank.Co.In

Please deactivate the service of music on demand, games on demand by m/s hungama and movie on demand by mis hungama immediately

I have received the worst service by BSNL as the internet is down always and even after registering the complaint the issue is not being solved. The answers provided by them are not technically so strong. Such a disappointing service. And after such bad service the they expect to pay the bills on time. Please take a strict action against the company and the employees aren't active at the work

I am using higher broadband plan from bsnl, the broadband is down since last 2 days. Tried calling and making complaint locally but there is no response time or resolution time given from respective persons. This guys just reply the fiber cable is cut somewhere, they are rectifying the issue, they dont give a resolution time. Internet down for 2 days is not a joke.
Please help rectify the problem.

I am from Jaitiwas gram panchyat under Bilara tehsil, Jodhpur district. There is no mobile tower under 8 kilometres from Jelwa so very bad network. We have to go on the house for talk. Internet is to far from our luck. We already complained to District Collector Sir in written. In north Bilara town is 8 Km, in south Khariya NEEV is 8 km, in east Atabada is 10 Km, in west Ramasani is 8 Km.

Sir/madam,
I made online payment of my mobile bill on 21st april 2016. Money got deducted and transferred to bsnl account [inb/[protected]/bsnl (Billdesk)/] but it is still showing due. I gave complaint but the status is til pending (Trans id - [protected]). If this problem is not solved i shall approach consumer court and leave this connection.
Regards,
Basu maan daas,
Asst. Professor,
Govt. Degree college, dharmanagar, tripura

My no[protected] on circle pooyappally, oyoor. I was complained about my Land line problem again and again but response is very poor. Daily line is complaint, no clear voice clarity. The main problem is that old cable line . I asked them to change the cable otherwise gave a new underground cable, it will solve the problem . but they not take any action . I am army men work in Assam, I have no opportunity to call my family . so please take n early action on my request ..
Yours faithfully
Shine mathew

I had paid my bill for the month of March I have the bill of Rs.1250 which I paid. Later on the had changed in the system to 750 since their account was not tally and now they have reduced the speed of the Internet and I keep on receive the message I have to pay 500. I have gone to the office 4 times and tried to complain even produced the bill but they seem not to give any importance to the bill and says I need to pay the difference amount which in fact I had already paid.

I, VILAS MUNGI, have not subscribed hungama plan. My bsnl land line phone no.[protected] automatically activated this plan at your end and still without using, the same bsnl charged me for plan in my MARCH bill Rs. 410 without any information please look into my matter & pls unsubscribe bsnl hungama plan(music on demand, movie on demand, games on demand) and adjust unnecessary deducted amount Rs.410 in april month bill. Please de-activate the same immediately.
Regards,
VILAS MUNGI

Bsnl service is too bad in bongaigaon, employers and workers behave rough to customer and they did not solve problem to customer, and there helpline number are not for use anymore.[protected],[protected],[protected],[protected]. They tell customer to call in this numbers and they will resolve the complaints but they did not pick up calls. This service centre is useless actually, we want from government to take some action in this bsnl office, bongaigaon. Please take some quick action to this workers because they are getting salary without resolving customers problem. So it is a big issue.

My policy no [protected], premium rs 668/pm. Maturity got after deducted premium due to late payment of premium by employer, submitted all require document but refund not given so i request you to resolve my problem

Dear sir,
I am using bsnl broadband for the past 2 years, but for the past more than 6 months, there has been problem with dsl fluctuation more than 50 times a day on a daily basis. Sometimes, dsl flew for more than hours to a days. I have complained it to bsnl baghra and bsnl muzaffarnagar sdo and agm 1000 times in these past 6 months, but they helped me nothing. I also complained through online which are: dotel/e/2015/34037, dotel/e/2015/40604, dotel/e/2016/02163, but still the issue is same.

Now, since 18 april 2016, i am facing a new problem. At night, i am not getting any dls or dial tone in my landline phone between 9 p.M. And 6 a.M. For the past 6-7 days. I complained it to bsnl sdo muzaffarnagar and agm muzaffarnagar daily, but no help provided. I am paying 3400 inr/month to bsnl and getting nothing. Please help me in this regard. My broadband number is[protected].

Amit kumar