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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Aug 13, 2026
Complaints 15983
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6091
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9892
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 29

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S
sudhanshu123joshi
Jan 6, 2023
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Have tried to generate UPC number 2 times, but every time I got below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no.[protected] could not be processed. Please retry after some time.

please help me to resolve this issue.
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    P
    pradeeprk27
    Jan 6, 2023
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    I sent a message to port my BSNL number
    2 times, but it showed below 2 messages
    Your request for UPC has been delayed. Please wait while your request is being processed.
    Request for UPC for your mobile no. 96xxxxxxxx could not be processed. Please retry after some time.
    Kindly resolve
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      K
      Karthik rockz
      from Akkarampalle, Andhra Pradesh
      Jan 6, 2023
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      I'm trying to Port my BSNL number, send port request to 1900 but everytime I receive message from 1901, saying UPC cannot be generated for this number, please retry.

      Can you please help me with this?

      Regards & Thanks,
      Karthik B
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        V
        VINESH NUTALAPATI
        Jan 6, 2023
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        Some one was Replaced my number. Without intimation.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          A
          Ankit Raj 2021
          from Ranchi, Jharkhand
          Dec 30, 2022
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          BSNL is not letting me port my number. It is giving me a message of contractual obligation even though there was no such contract signed. I registered a complaint with the customer care, who was avoiding me everytime, on 18/12/2022. They said it would take 48 hours to get resolved. But it was still not resolved on 30/12/2022. They are just not letting me port. This problem exist for two of my numbers. They just want me to keep on doing a recharge every month in the hope that they will let me port. They are not even giving me details of the contract so I can end it. The customer care is just avoiding by saying it will take 24 hours more everytime. Please resolve this as soon as possible.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          Still got no help. Customer care did not reach out and no one helped. Even this website is useless it seems.
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            L
            LikithaSneha
            Dec 29, 2022
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            I set caller tune using "My BSNL tunes".
            Money got deducted. But still caller tune is not set.
            Attached message photo for reference.
            Please resolve.
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              1
              1234 teja1234
              from Kovvur, Andhra Pradesh
              Dec 29, 2022
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              Getting the error message when trying to port.

              Your request for UPC has been delayed. Please wait while your request is being processed.

              Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                P
                prem4998
                from Mayiladuthurai, Tamil Nadu
                Dec 29, 2022
                Resolved
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                Resolved

                Address: Chennai
                Website: www.bsnl.co.in

                I have tried to generate UPC number 5 times, but every time getting below 2 messages

                1) Your request for UPC has been delayed. Please wait while your request is being processed.

                2) Request for UPC for your mobile no. 8xxxxxxxxx could not be processed. Please retry after some time.

                I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got no proper response. Someone please help.
                Dec 29, 2022
                Complaint marked as Resolved 
                Got the UPC code after few hours
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  S
                  sai1300
                  from Guntur, Andhra Pradesh
                  Dec 28, 2022
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                  I have tried to generate UPC number 5 times, but every time getting below 2 messages

                  1) Your request for UPC has been delayed. Please wait while your request is being processed.

                  2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                  I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    S
                    Sangeetha Mahesh
                    Dec 28, 2022
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                    Address: No.51, 25th cross, pipeline road opposite selection corner t Dasarahalli Bangalore 560057

                    Dear Authority,

                    This is to inform you that there is a BSNL telephone pole in front of my house which is of no use as Nobody is using landline now . Because of the pole I am facing problem in parking my vehicle. So I request you to kindly remove or relocate this telephone pole from the front of my house . I will be very thankful to you, please oblige.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      A
                      Adwaith Menon
                      from Palakkad, Kerala
                      Dec 26, 2022
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                      Address: Palakkad, Kerala

                      After sending an SMS (Port ××××××××××) to 1900 we would receive a message stating that the UPC code got delayed. After waiting a message reappears stating that the UPC code cannot be processes at the moment, please try again later. This keeps happening regardless of how many times we try it.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        V
                        Vidhuja
                        Dec 25, 2022
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                        As my BSNL talk time balance has been deducted from the amount before the date of expiry. Kindly do check and resolve the problem needfully Thanks and regards
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                          H
                          hansraj91
                          Dec 24, 2022
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                          Address: civil lines 01, opposite govt hospital

                          Request for UPC for your mobile no. [protected] could not be processed.Please retry after some time.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            A
                            Arooj khan
                            Dec 22, 2022
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                            Bharat Sanchar Nigam [BSNL] — mobile number port. not received upc

                            Afroz Khan
                            from Balrampur, Uttarpradesh
                            DEC 22, 2022
                            I am getting the following message from bsnl in connection with mnp.

                            Your request for upc has been delayed. Please wait while your request is being processed.

                            Request for upc for your mobile no. 78xxxxxxxx could not be processed. Please retry after some time.

                            Contacted customer care. They replied to wait for 24 hours. After 3 days i have contacted today. The reply is wait for 2 weeks.

                            Reason is technical issue/server problem.

                            Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.

                            To whom i have to approach now.
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              J
                              Japjot sifh
                              Dec 22, 2022
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                              Address: Chandigarh sector 21 h no.1031

                              Damaged pole, hanging can cause loss of life and property.
                              please remove the same
                              Pole in front of house no 1031 sector 21 ;b
                              Chandigarh
                              pin.160022
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                J
                                Japjot sifh
                                Dec 21, 2022
                                Resolved
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                                Resolved

                                Address: chandigarh

                                Dear Sir/ma'am
                                There is pole in front of my house which is about to fall any time .I am a resident of Chandigarh, sector 21 b house no.1031
                                pin code 160022.
                                Please it is a matter of life and death as it can fall any time .
                                before any mishape happens plses do the needful.
                                I cannot describe the urgency of the matter.

                                Regards
                                Japjot Singh
                                phone no.[protected].
                                Dec 21, 2022
                                Complaint marked as Resolved 
                                Remove the damaged pole as soon as possible, lives of people are at risk. Sector 21 b Chandigarh Front of house no 1031
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  V
                                  Vicky455
                                  from Shimla, Himachal Pradesh
                                  Dec 21, 2022
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                                  Address: India

                                  I have recharged my number with data pack.The recharge was successful but the plan didn't activate.I have contacted bsnl customer care but they can't help.So please activate my plan or give my refund back.
                                  Number detail is in screen shot.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    D
                                    DebmalyaMukherjee
                                    Dec 20, 2022
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                                    Resolved

                                    Hi,
                                    I am not receiving my upc code after sending "PORT [protected]" to 1900,
                                    I am receiving messages as:

                                    UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

                                    I have already connected with customer care regarding the issue before, and they asked me to wait for 72 hours. But it was of no use, still the same message is coming from 1901.

                                    please look into the attachment for original reply from 1901.
                                    Dec 22, 2022
                                    Complaint marked as Resolved 
                                    My UPC code successfully generated now
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      A
                                      Albina Ros
                                      Dec 17, 2022
                                      Resolved
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                                      Resolved

                                      Emergency recharge was done but recharge is not successful. Kindly refund or activate this plan...
                                      Jan 11, 2023
                                      Complaint marked as Resolved 
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      This is not successful yet. Please don't cheat
                                      Reply
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                                        T
                                        Tanay Basak
                                        from Kolkata, West Bengal
                                        Dec 16, 2022
                                        Resolved
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                                        Resolved

                                        I am getting the following message from bsnl in connection with mnp.

                                        Your request for upc has been delayed. Please wait while your request is being processed.

                                        Request for upc for your mobile no. 98xxxxxxx could not be processed. Please retry after some time.

                                        Contacted customer care. The reply was that BSNL doesn't have any problame regarding the same.

                                        Asked to register the complaint and to send sms. They said there is no instructions to take as complaint for mnp.
                                        Dec 16, 2022
                                        Complaint marked as Resolved 
                                        Problame solved
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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