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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
Complaints 15970
Resolved
6089
Unresolved
9881
So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 29

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A
abhi201A
from Gwalior, Madhya Pradesh
Jul 1, 2022
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Address: F-26 Gandhi Nagar Gwalior

Sir,

A few years ago, I installed a landline connection No.[protected]. I met Mr. Chaturvedi (Tel[protected], an officer of bsnl Gwalior who said that your bank account will be credited within three months. I have submitted all the relevant papers to his LDC on 7th March 2022 . All the relevant acknowledgments are with me. Last bill of Rs 90/- also deposited on[protected]. On reminding him, he said " आपकी समस्या क्या है " Again he give a number of Mr. Pradee Parmar (Tel[protected] who told that your landline No.
[protected] is not disconnected and meet to Commercial Manager .

I am 70 years old and could not meet again to Mr. Chaturvedi and Mr. Parmar . Please do need ful. I want only refund of security deposit. I enclose all the relevant papers

Yours faithfully

Avinash Kumar Gupta
F-26 gandhi nagaar
gwalior
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    R
    Rahul11352887
    Jun 30, 2022
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    Address: Gtb nagar kharar 140301

    I am facing very slow internet speed in kharar Punjab
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      N
      Nayeef A.P
      Jun 30, 2022
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      When in a call, the other party cannot hear our voice clearly, it's breaking, even in full network
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        N
        Nnp3112
        Jun 29, 2022
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        Address: At post Rajuri, Tal phaltan District Satara 415523

        Dear sir
        i am using BSNL post paid mobile connection. i want call barring four digit password for active call barring facility. plz. tell me how can i get it
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          A
          Anshuman555
          from Varanasi, Uttar Pradesh
          Jun 28, 2022
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          I live in Varanasi(U.P.) my father is using bsnl service since 2000 and it's my pleasure to have such a great experience till 2021 when my father recharged for first time(before then we were doing top-ups only) and then every month they started auto deduction of money to recharge the plan of 107 even after talking a lot to customer service they just gave me the reason that they couldn't do anything regardless of this you must recharge before expiring of plan to prevent auto deduction of money but even after doing top-ups which shows the valadity for longe period but they deduct it from the top-up money and it's above 2 years of complaint.
          Now i am here requesting you to solve my father's problem.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            P
            pavithira99
            from Salem, Tamil Nadu
            Jun 28, 2022
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            I recharged my father's bsnl number for rs.197/- today (28/6/2022) through the bsnl website (https://portal.bsnl.in/myportal/quickrecharge.do). The amount was paid using gpay upi. The amount of rs 197 was deducted but the website shows recharge failed. Requesting a refund immediately.
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              A
              akr21
              Jun 28, 2022
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              Made a payment using Google Pay to BSNL on 28-6-22. The amount of 400 Rs was deducted, but the bill payment showed failed. Please refund this amount asap.
              UPI Transaction ID:[protected]
              Paid to: Bsnl Landline Cf M1 paytm[protected]@paytm
              UPI ID: [protected]@oksbi
              +1 photos
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                I
                i_ShahbazKhan
                Jun 26, 2022
                Resolved
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                Resolved

                Hey,
                I want to port my no. but keep getting the same following message from bsnl in connection with mnp.

                Your request for upc has been delayed. Please wait while your request is being processed.

                Request for upc for your mobile no. 92xxxxxxx could not be processed. Please retry after some time.

                Contacted customer care. The reply is wait for 24 hours or 2days. After 5 days I'm writing this scenario here in consumer forum, as I'm totally fed-up by the response from bsnl, I just want my UPC no. That's it and I don't think it's too hard to give this to your consumer.

                Also they won't reply on mails, keep saying wait for day's, etc.

                So, Kindly look into this and help me out please.
                Oct 14, 2022
                Complaint marked as Resolved 
                Update: I've tried again for more several day's then i got the upc no.
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  I
                  ISHWAR TANDON
                  Jun 26, 2022
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                  I have tried to generate UPC number 2 times, but every time getting below 2 messages

                  1) Your request for UPC has been delayed. Please wait while your request is being processed.

                  2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                  I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? But no guidance have been given to me.

                  Please see to this matter at the earliest.
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    C
                    CHITRESH SONI
                    Jun 26, 2022
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                    I have tried to generate UPC number 7 times, but every time getting below 2 messages

                    1) Your request for UPC has been delayed. Please wait while your request is being processed.

                    2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

                    I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      A
                      Apuj
                      Jun 26, 2022
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                      I am trying to port my bsnl sim but unable to port. There's come a reply that (UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.)
                      So please help.
                      Mob-[protected]
                      +1 photos
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                        V
                        voidviking
                        Jun 26, 2022
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                        I have been trying to get UPC code to port out my mobile number [protected] from BSNL to some other operator. I have sent multiple request messages but I did not receive my UPC code instead I got "Request for UPC for your mobile [protected] could not be processed. Please retry after some time". after waiting multiple times and retrying, there is no UPC code yet

                        I have sent SMS so many times that my account account ballace has also exhausted
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          L
                          Lesson Learnt
                          from Ernakulam, Kerala
                          Jun 24, 2022
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                          Address: BSNL Kerala

                          I have lost money earlier due to UPI recharge payment, this week also same case money deducted from my Canara Bank account through UPI payment, I approached BSNL Customer care, they assured that money will be reverted to my account in one week time
                          Lesson learnt:
                          *NEVER DO DIGITAL PAYMENT IF YOUR SIM is INACTIVE STATUS*
                          Waiting for my to return to my account
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            G
                            gmk159
                            from Ahmedabad, Gujarat
                            Jun 24, 2022
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                            Address: Ahmedabad, Gujarat

                            I am having BSNL broadband since almost 4 years. Since February it's not working properly and even after repeated complain it is not getting resolved.
                            Name: Mitesh Goswami
                            Address: Near BHAIRAVNATH MANDIR,
                            BHAIRAVNATH road,
                            Maninagar, Ahmedabad-380008.
                            BSNL number : [protected].
                            Account number: [protected].
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              I
                              Iswarya Kadayam
                              from Tenkasi, Tamil Nadu
                              Jun 24, 2022
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                              Hi there,
                              We made our BSNL LANDLINE bill payment on 22nd June, 2022. But the payment bill is not generated yet. We are unable to use our BSNL service including broadband connection. Kindly look into the matter.
                              Thank you.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                L
                                LUCKY SRINU
                                Jun 23, 2022
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                                Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  S
                                  siva ultimate
                                  from Gurgaon, Haryana
                                  Jun 23, 2022
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                                  Address: 29,Raja Muthiah Nagar,, Thomas Street, Bypass Road

                                  Sir, I am trying to change my Bsnl prepaid to Jio via sms port 1900 option. But I couldn't do so. When enquired, BSNL employee told me to recharge for Rs. 153. In spite of that recharge also unable to do MNP. I think BSNL is not allowing customers to jump over to other networks. I kindly request you to take action against this issue. Thank you.

                                  Siva
                                  Bsnl number : [protected]
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    A
                                    Abhiyan Singh
                                    from Gopalganj, Bihar
                                    Jun 22, 2022
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                                    I am unable to get UPC from BSNL due to reasons mentioned in the attached image. Kindly help me resolve my issue.
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      A
                                      ahmed hp
                                      Jun 22, 2022
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                                      Proactive sim rejected

                                      Am having BSNL mobile which when rebooted the mobile I am getting an error message of Proactive SIM rejected by ME.
                                      I am not able to send any sms to any other number due to this problem, but other wise phone is working fine with respect to making a call, receiving a call.

                                      Please help me to fix this problem, thanks and regards from Husain Ahmed Patel Gujarat Bharuch
                                      No. [protected]...
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                                      F
                                      Favas keezhmadam
                                      Jun 21, 2022
                                      Resolved
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                                      Resolved

                                      I reacharge in 18th june 107rs 2 times
                                      Payment shows successful
                                      And reacharge failed
                                      How i get my cash back
                                      +1 photos
                                      Jun 25, 2022
                                      Complaint marked as Resolved 
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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