Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am having BSNL broadband since almost 4 years. Since February it's not working properly and even after repeated complain it is not getting resolved.
Name: Mitesh Goswami
Address: Near BHAIRAVNATH MANDIR,
BHAIRAVNATH road,
Maninagar, Ahmedabad-380008.
BSNL number : [protected].
Account number: [protected].

Hi there,
We made our BSNL LANDLINE bill payment on 22nd June, 2022. But the payment bill is not generated yet. We are unable to use our BSNL service including broadband connection. Kindly look into the matter.
Thank you.

Request for UPC for your mobile no. [protected] could not be processed. Please retry after some time.

Sir, I am trying to change my Bsnl prepaid to Jio via sms port 1900 option. But I couldn't do so. When enquired, BSNL employee told me to recharge for Rs. 153. In spite of that recharge also unable to do MNP. I think BSNL is not allowing customers to jump over to other networks. I kindly request you to take action against this issue. Thank you.

Siva
Bsnl number : [protected]

I am unable to get UPC from BSNL due to reasons mentioned in the attached image. Kindly help me resolve my issue.

Am having BSNL mobile which when rebooted the mobile I am getting an error message of Proactive SIM rejected by ME.
I am not able to send any sms to any other number due to this problem, but other wise phone is working fine with respect to making a call, receiving a call.

Please help me to fix this problem, thanks and regards from Husain Ahmed Patel Gujarat Bharuch
No. [protected]...

I reacharge in 18th june 107rs 2 times
Payment shows successful
And reacharge failed
How i get my cash back

I have recharged BSNL mobile number of Rs.183 through GooglePay . Transaction was successful and the amount has been deducted from my bank account. Even after 24 hours, it is not reflected in the mobile number and still cannot make an outgoing call or sms. Wrote an email to [protected]@bsnl.co.in, but still no response. Tried to contact the customer care but call is not answering
Date of incident: 20/06/2022
BSNL prepaid reference ID:
[protected]
Operator reference ID:[protected]

Please provide a resolution as soon as possible

UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
Bsnl number -[protected]

In the process of converting into Fibre, my working Landline and Broadband services are stopped working since 7days.

Please resolve.

My BSNL Broadband on Landline no. [protected] has been faulty for more than a month. I have lodged many complaints, even public grievances on BSNL and DoT websites, as well as Consumer Affairs website, but no action has been taken against the BSNL Kolkata personnel who are not fixing my internet.
DoT Public Grievance Ref No. DOTEL/E/2022/17795.
Consumer Affairs Grievance No. 3564026.
BSNL Public Grievance No. BSNL-WB-2022-CU-[protected].
ALL THE ABOVE GRIEVANCES ARE UNRESOLVED. NO ACTION TAKEN BY ANYONE.

Local BSNL Kalighat Exchange officials keep closing the Complaint Docket without resolving the problem. Latest Complaint Docket No. [protected] is open for 2 weeks. BSNL technicians visited my residence to check the line & modem, but could not understand the problem. They gave me a different modem to see if it works. But even then the Internet keeps disconnecting.

I need the internet to do my job. Without it I will lose my livelihood.
I am suffering from severe mental trauma, helplessness and depression because of this problem. NO ONE IS HELPING ME.
I WILL COMMIT SUICIDE IF THIS PROBLEM IS NOT SOLVED PERMANENTLY.
PLEASE HELP ME

UPC cannot be generated as there are subsisting contractual obligations with your service provider. For this problem i am facing alot of problems.plese, slove my problem 🙏

I am not able to port out my number from BSNL because they have put contractual obligation. Please resolve this problem as soon as possible. It is being so frustrating for me.

I want to port from Bsnl to other network, then why i not able to send the port message and not delivered any other message from my contacts since 11 june 2022, it's showing message sending failed or not delivered! Even i had enough talktime !

I've complaint before 15 days from now to remove my contractual obligations because I am not getting my upc code, And I've also called so many times to remove but they always reply like a robot sir and told to wait for 24 hour and after that you can generate but nothing has happened. Please sir/mam help me to get rid of this situation
Please.

I have tried to generate UPC number 5 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got...

BSNL International Roaming in Portugal (No Roaming). Please find a suitable local telecom partner in Portugal and establish the roaming services in Portugal.

I want to port from Bsnl to other network, then why i not able to send the port message and any others message also, it's showing message sending failed and not delivered! Even i had enough talktime !

I have tried 3 times for UPC code but all the time they deduct the message charged and send me a message "Request for UPC for your mobile number could not be processed "

Please help

I have been facing internet down issue since a month. I raised a complaint with bsnl customer care executive. This is the msg that i received from bsnl-
"Dear customer, we have booked your complaint / Request . The docket number for your complaint / Request is - F[protected] "

I am in Mumbai-Maharashtra-Goa circle of bsnl mobile prepaid service.

Accordingly, It had to be resolved within 48 hrs. I waited for 3 days, still no response from Bsnl. Therefore, i again called to customer care executive and asked stutus about complaint, he told that case has been closed.

I was shocked, because i got no response from bsnl regarding complaint and even the issue is not resolved, how they can dispose the case without solution. I asked same question to the executive, then he rudely responded by telling me some rubbish things and cut the call from their side. Then i called multiple times to customer care executives, on which they kept speaking rudely stupid things and cut the call rudely from their side, without giving any solution.

Bsnl executives consider customers as stupid and hold no responsibility towards customers. They keep insulting customers without giving solutions to problems.

It cost me huge economical, educational, mental health losses. Iam still struggling to get solution to the problem, without success.
Pls help me to resolve the issue.