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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 31

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P
Pranav Prahaladan
Jun 15, 2022
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Not receiving sms during international roaming as i had done all the roaming plans. My number is [protected].
Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Avinaya kasheenath
    Jun 15, 2022
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    मेरा मोबाइल संख्या [protected]
    बिना किसी सूचना के क्यों बंद कर दिया गया ।
    8 जून से मेरा मोबाइल बंदकर दिया गया है
    ये क्यों किया गया और ये कबतक ठीक होगा
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      KARTIK TAYADE
      Jun 15, 2022
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      Here in Anjangaon Bari there is no Network since yesterday that is from 14th June afternoon.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        I
        iaran08
        from Hyderabad, Telangana
        Jun 14, 2022
        May 2, 2023
        This thread was updated on May 2, 2023
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        Landline down and not repaired

        I have a bsnl landline connection[protected] that has regularly had issues but last month it stopped working completely. I registered complaint and the person who came said whole line is down and will have to be changed. I have raised multiple requests but each time the ticket is closed saying updated as per cr 2065. I have 4 complaints that are closed like this with noone contacting or helping. Please tell me if it cannot be fixed and...
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        R
        Rotish Sarkar
        Jun 14, 2022
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        I have done my bsnl prepaid mobile recharge through BSNL selfcare app via QR code but during the payment it successfully debited 398 rupees from my account but the recharge is not done and it shows failed app
        my mobile no.- [protected]
        transaction id - EAS[protected]
        this are the screenshot of payment
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          VijayKumar1401
          Jun 14, 2022
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          On 14th of june 2022 at 12:05 AM, i had done recharge payment of Rs.56 for [protected], through paytm UPI payment mode on BNSL SELFCARE APP . After some time payment status and recharge both get failed, but money is not refunded still now in my account.

          You are requested to slove my recharge issue. If recharge can not be done then refund my money back in my bank account.

          Proof of my payment and get failed but money is not refunded to me.
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            D
            D.sarala
            from Visakhapatnam, Andhra Pradesh
            Jun 13, 2022
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            I have surendered my connection brodband, landline in september 2021.Till now[protected] i have not recieved the money security deposit. The staff and jto(junior telicome officer) were telling to leave this issue
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              S
              Sadasivam suresh
              Jun 13, 2022
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              Address: Bsnl

              I rechaged my mobile on 13/6/22 bsnl recharge. Amount rs 153 debited from my account. But recharge is failure. Upi reference number is[protected].kinfl refund the amount sir.
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                K
                Kumar5901
                from Begusarai, Bihar
                Jun 13, 2022
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                Dear Sir,

                I m using BSNL postpaid no. [protected] since Apr 2022 (Bihar) and experiencing badly that BSNL all india customer service i.e.[protected] not responding for my complaint and saying that this service is for only Haryana region and given me two numbers of customer care Bihar which is not longer used..I don't understand how to resolve my complaint..Therefore, I compelled to register my following complaint by this email:-

                Complaint- My BSNL postpaid no. [protected] is not working for outgoing/incoming calls and even SMS inspite bill paid Rs 471/- two times (one from phonepe and second from BSNL self-care) on 10th Jun 2022... (screenshots attd)..Request fix the problem to avoid my financial hardship...
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  A
                  Avinaya kasheenath
                  Jun 13, 2022
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                  Since 08th june 2022 my prepaid sim card [protected] is not working. My hand set is okay. My number is [protected]. No network signal appears on the hand set screen. Other sim cards are perfectly working in the same particular hand set.My sim card when used in a different hand set the same result received.Other BSNL sim cards used in same location work perfectly. Please help
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    A
                    Akumaryushayush
                    from Ranchi, Jharkhand
                    Jun 12, 2022
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                    I want to port my number from bsnl to other network I am trying to do so since 3 months. Whenever I send message to 1900 for porting code I get a reply that 'there are contractual obligations..' I have talked to customer care for more than around 20 times in 3 months, everytime they tell me to wait for some time but till now nothing has been done. Worst service experience with bsnl I just anyhow want to port my number please provide me porting code
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      C
                      Chaitanya Rakshit
                      from JAMSHEDPUR, Jharkhand
                      Jun 12, 2022
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                      Address: Green vatika Duplex number 02 Transport Nagar Adit, Adityapur 02

                      UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        R
                        rks02
                        from Lucknow, Uttar Pradesh
                        Jun 12, 2022
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                        Address: BSNL RTTC COLONY, SEC-G, LDA KANPUR ROAD LUCKNOW

                        A dead cow is lying inside the open ground of
                        BSNL RTTC COLONY, SEC-G, NEAR LOKBANDHU CHAURAHA, LDA KANPUR ROAD LUCKNOW -226012 since Yesterday evening
                        ie 11.06.2022, due to which very foul smell is spreading in the nearby residences also. Kindly get it removed as early as possible keeping in veiw to public health.
                        Thanks.
                        Regards -R K SAXENA [protected]
                        Mobile-[protected]
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          S
                          Srikanta Giri
                          Jun 10, 2022
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                          I am sending sms since three days and calling customer care to resolve the issue but not getting any proper response, still the same issue" UPC cannot be generated for the reasons: (1)There are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance."

                          Every time Rs 1.2 deducting from my balance.
                          It's torturing me.
                          Can you please help me out, I need to port my number as soon as possible
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            S
                            suri kandukuri
                            Jun 10, 2022
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                            Address: CCC, mdl naspur , dist.mancherusl

                            From suresh kandukuri mobile no [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              Gyanendra Chauhan
                              Jun 9, 2022
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                              I have installed BSNL broadband in January in starting they claim very good aspects of thier plans and broadband then next week trouble us start and today till now every alternative days their broadband not working nor Internet and 3 days before continuously i try to contact them and file a complaint and i call them they did not answered, so i call [protected] they also not answering one time they picked up i speak abou my problems regarding thier broadband and i called to register a complaint and then they cut the call. Disgusting after service of BSNL broadband please help every month on a same date i paid the bill on time with this kind of service, i'm very upset.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                M
                                mishalpunj
                                from Amritsar, Punjab
                                Jun 7, 2022
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                                Address: Amritsar

                                I have applied for refund of security of mobile no [protected] in August 2020.Reply to BSNL Letter No ASR/TR/CMTS/REFUND/492 Dated 02.05.2022 submiited on 09.05.2022 by e- mail.Repeated requests to Mr Durgesh Dhakar working at Ranjit Avenue Amritsar Exchage, refund due to me has not been so far credited in my account.Kindly do the needful as the matter is already overdelayed
                                Regards
                                Sudesh Sharma
                                [protected], [protected]
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Jun 07, 2022
                                Updated by mishalpunj                                 I have applied for refund of security of mobile no [protected] in August 2020.Reply to BSNL Letter No ASR/TR/CMTS/REFUND/492 Dated 02.05.2022 submiited on 09.05.2022 by e- mail.Repeated requests to Mr Durgesh Dhakar working at Ranjit Avenue Amritsar Exchage, refund due to me has not been so far credited in my account.Kindly do the needful as the matter is already overdelayed
                                Regards
                                Sudesh Sharma
                                [protected], [protected]
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                                  mishalpunj
                                  from Amritsar, Punjab
                                  Jun 7, 2022
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                                  I have applied for refund of security of mobile no [protected] in August 2020.Reply to BSNL Letter no.ASR/TR/CMTS/REFUND/492 DATED 02.05.2022 submitted on 09.05.2022 by email.Repeated requests to Mr Durgesh Dhakar working at Ranjit Avenue Amritsar Exchange, refund due to me has not been so far credited in my account.Kindly do the needful as the matter is alreadyoverdelayed
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    C
                                    Chicago Indica
                                    Jun 7, 2022
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                                    Respected Sir/Ma'am,

                                    My mobile number is [protected] (Madhya Pradesh circle), my sim has been recharged with STV118 which provides PRBT facility as well.

                                    So I downloaded the BSNL Tunes app (North&West) and when I try to register my number in it, it shows the error message that "please input the valid bsnl number to enjoy the service ".

                                    I would like to bring to your attention that my number was not ported and I took the sim freshly as BSNL itself.

                                    Please guide me on resolving this issue and I'm attaching the screenshots of the above mentioned issue for your reference as well. I even complained online with docket number BSNL-MP-2022-CU-[protected] and received no response. Sometimes it logins and says unable to process request even though my sim is recharged and having prbt offer.

                                    Yours sincerely,

                                    Miyana
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      C
                                      Chandrima Chakraborti
                                      Jun 7, 2022
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                                      Removal of old unused telephone box fixed for 20yrs infront of my house

                                      Address: 30/2, ballygunge place kolkata 19

                                      Please remove the old, unused single telephone box fixed for last 20yrs infront of my house. The box is vacant since installation and never used too. The placement of this box is causing problem for repair of my house, hence, please remove the same ASAP....
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