Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My Mobile No is [protected], Rs. 153 Recharge on 09/11/2022 at 6.30 PM and Ref. No. is [protected] . I have not received any credited amount in my mobile but amount is deducted. Customer care could not response. Many time i have tried but failed. I am hope less. I want to back my Rs. 153 or recharge this amount which deduct from bank. i have attached this invoice for deduct or recharge.

Details as lodged in CPGRAMS Gov of India Grievance with Registration No.DOTEL/E/2022/36984

Mobile Number : [protected]
Service Provider : Bharat Sanchar Nigam Limited Corporate Office
[protected]---
Two recharges done for mobile no. [protected] ( A) on 14 Sep 2022 EOR[protected] at 7:00pm for Rs 347 and second recharge (B) on 14 Sep 2022 Transaction ID Transaction ID EOR[protected] for Rs 247 at 7:10pm for BSNL prepaid no. [protected]. Both the recharge amounts were successful and amount deducted from bank acoount too. Since only the first recharge (A) for Rs 347 was used and the second recharge for Rs 247 was never allowed, request the unutilised and deducted amount of Rs 247 may please be refunded.
Secondly, please note that the modified SELCARE app, as on date, is without transaction history other than the last one, and has to be reinstalled for every recharge as such. Please allow atleast last (1) 12 months recharge history. (2) Recharges not utilised may please be refunded.

The features of the initial BSNL app (earlier to 2019) had all the desired and customer friendly features. Looking forward to your kind cooperation and early action.

The two basic concerns are unresolved
1. BSNL fails to return or refund suo moto the recharged amount for which the services are not given and sights time lapse as the reason only when the consumer points out the blunder. This is very unique to BSNL since all other Government sites and telecom operators immediately disallow any payment for which services are not provided.
2. The present SELF CARE app has to be reinstalled /re registered everytime the user logs in. The transaction history is only for the immediate last transcations done, unlike more than last several months transactions in the earlier BSNL app ( prior to 2019) .

Your prudence and fairness is eagerly awaited in contributing towards a digitally enabled and shinning INDIA.

I have tried to generate UPC number 3 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue and no timeline to resolve this issue

[Resolved] Bharat Sanchar Nigam [BSNL] — Request for UPC could not be processed
N
Nikunj231991
from Ahmedabad, Gujarat
Jun 17, 2022
Oct 2, 2022
I have tried to generate UPC number 3 times, but every time getting below 2 messages

1) Your request for UPC has been delayed. Please wait while your request is being processed.

2) Request for UPC for your mobile no. 91xxxxxxxx could not be processed. Please retry after some time.

I have also tried to contact in BSNL customer care and asked what is the issue and when it will be resolved? but got reply that they don't know about issue

I wanted to port my BSNL sim card to another network and i have sent porty request to 1900 but its doesn't allowing anything and it says Your request for upc has been delayed. Please wait while your request is being processed. And it says Request for UPC for your mobile no. 89******** could not be processed. Please retry after some time.

I gave request to port out from bsnl by sending msg to 1900. It keeps returning
Request for upc for your number could not be processed . Please retry after some time and

Your request for UPC has been delayed. Please wait while your request is being processed.

Mobail ma singnal nathi avata kayarni complaint nodhavi se em kese Thai jase pan haju sudhi signal nathi avya complaint no response docket no K[protected]

Dear Authority,
This is to inform you that there is a BSNL telephone pole in front of my house which is of no use from many years which is causing a lots of problem by which anyone used to climb in my house and thief my things which is causing many problem and we are not safe by this pole so please remove this pole as sooj as possible.
For this i will be greatfull thankfull for you.
Your truely

Sachin Chhokar
Village and Post- Asadpur Gher
Ward no. 1
Tehsil and thana- Dibai
District - Bulandshahar
Pin code - 202393

I have paid bill of my bsnl broadband connection no.
[protected] but it is not showing in my account

Bsnl service is very bad in my location and my no is port but not give me upc code and reply massage: UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

Hi Team,

I am bsnl prepaid mobile customer with mobile number [protected].

I want to port out my number from bsnl to other network.
When I sent port sms to 1900 for upc code generation i receive reply that thereis some contractual obligation with the service provider.

For this I have called customer care multiple time from last 3-4 months and every time they day it will be revoked in next 24 hours but it has never happened.

Please I request you to remove this obligation so that upc code can be generated.

I have called customer care several times from last 3-4 months.

Connection owner name: Pradeep Kumar Gupta
Mobile no: [protected]

Thanks,
Pradeep Kumar Gupta

I made a recharge of ₹ 107 for my [protected] via mobikwik wallet + upi. My money got deducted but my number is still not recharged. Please recharge my number or at least refund my money. My order ID: MBK[protected] and operator reference ID is [protected]

Respected Sir/Madam,

My landline phone number[protected] was dead and not working for past 6 days. A complaint has been raised twice however the complaint has been closed without restoring my landline connection. My landline connection still dead as of now. I have re-raised complaint once again today through IVR. For past 4 months, each and every month my landline was dead for more than 15 to 20 days. Now in this month it's already 6 days gone. I have received bill for Rs.388 for the month of October 2022 however no adjustments made yet for the month of October. This issue is getting prolonged for more than 4 months with main cable issues and this can't be entertained at all. I had conversation with AE today they said the issue will be resolved by today and also my bill will be adjusted however the issue was not yet resolved and also my bill was never adjusted. It's an involuntary churn. We are unhappy with the service with BSNL Chennai Telephones. Rather provide uninterrupted landline services or do adjustments when the problem persists. I have no other choice. Please find the attached screenshot of my complaint and restore my connection ASAP and also adjust my October 2022 ASAP. Without any service this doesn't make any sense paying bills henceforth. It's simple when bills are getting paid correctly on or before due date, the same I expect uninterrupted services from BSNL Landline Chennai Telephones.

Thanking You,

Yours Sincerely,
Manikandan Gurumoorthy
S/O K.Kamala(BSNL Landline Customer)

Private and Confidential:
My Landline Telephone number[protected]BB Combo) connected to BSNL Exchange at Adyar Chennai is dead and there is no dial tone from the instrument. However, thanks to BSNL, Internet connection on this line, has been restored after four days.
However, I am not able to make or receive calls using this telephone to make or receive calls as there is no dial tone.
I am not able to lodge any complaint on this account and registration of my complaint is rejected at the BSNL selfcare portal. Kindly help to rectify the fault soon. Thanks and Regards,

My bsnl sim suddenly stopped working since 2 days.. Other network sims are working fine.. Phone number is [protected]

I used my HDFC debit card to make an online payment for Rs 397.00 towards recharge of mobile no[protected] on 04Nov22. This payment was completed after receiving OTP from HDFC. My account has also been debited for the said amount. However BSNL have indicated the transaction has failed and recharge has not been effected.
Please look into the matter and do the needful to reverse the charges to my HDFC account.
Thank you.
John Mampilly

MOBILE NO BSNL [protected]
Online recharge transaction for RS 397.00 using my HDFC Debit card has apparently not being succesfully completed as I have not received any payment update for the same from BSNL.
However my HDFC account has been debited for Rs 397.00.
Kindly check the matter and I seek a resolution at the earliest.
Thank you.
John

There is a telephone post just Infront of our property which remaining is creating problem in moving to and from the property . please contact in given mobile number for details

After sending PORT request to 1900 I am received below 2 messages.
1. Your request for UPC has been delayed. Please wait while your request is being processed.
2. Request for UPC for your mobile no.********** could not be processed. Please retry after some time.

I have been trying to get UPC for a long while, but everytime I keep getting these two messages everytime :-

Your request for UPC has been delayed.Please wait while your request is being processed.

Request for UPC for your mobile no. [protected] could not be processed.Please retry after some time.

Pls Help
I need the UPC code