Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This is so ridiculous. For the month of September, 2015(Rs. 273) I saw one time charges in the BSNL bill and i thought it was due to some BSNL service but again for the month of October i get On Time Charges of Rs. 410. When i called customer service and asked what this is and they informed that it is due to Hungama services that I had activated, which I'm not aware of and I do not need these services. Today they are calling from Hungama and telling you should activate the account and start using Hungama since I will have to pay for this month also. I asked for a call recording of me or my wife accepting this offer and they have not replied me yet but persuading me to activate and use the services.

What kind of nonsense is this? Why do I have to pay for something which I have never used and why should I activate a service which I dont intent to use.

Two months back my wife received a call on our Landline and was asked about these services and she rejected saying we do not require such services and even after that these services were activated, the customer service representative falsified the information and asked my wife's email id for billing purposes and activated these services. This is daylight robbery and pure cyber crime.

I want a refund of the amounts that were billed and want the services to be deactivated.

My Landline:[protected]
Mobile: +[protected]

As am not residing in my home for a long period, I want to deactivate this hungama plan immediately.Am sorry to say that several times am calling but nobody is responding why.Please do it as soon as possible.
With Regards
Bijaya Kumar Mishra

Unable to change bsnl broadband plan in http://selfcare.wdc.bsnl.co.in SAP portal. when i am selecting to change broadband plans button and trying to change broadband plan the website giving me error like ""No Plans Found !!!", so i am unable to change broadband plan. i am also SAP ABAP programmer but this website is only for fooling people and customer care service is very old type. i have sent many emails to bsnl customer care but not a single reply from BSNL. i am file this complain because in website BSNL Gives option to change broadband plan online but this function is not working and useless for all people and when i have send email to bsn then i am not getting any single reply from BSNL in last 4 month.

Additional services like Games on Demand, Music on Demand and Movie on Demand by Hungama are activated on my BSNL broadband without my consent and i want to unsubscribe this from my BSNL land line no.[protected]. This has reference to my previous complaint online. Last month BSNL landline bill added about Rs.136.56/- towards BSNL hangama VAS and this month bill shows Rs. 410/- towards their VAS. It is reiterated once again that I have NOT ACTIVATED the link provided by BSNL hangama through my e-mail. So kindly stop the service of "HANGAMA" IMMEDIATELY and the process of adding additional bill towards VAS in my telephone bill. Kindly refund the excess amount deducted as above. I have tried several times on the toll free no provided by hangama.com, which is not being attended by the so called executives, it stops after repeated record saying the executives are busy.

I never wanted it to be activated on my phone number[protected] but some how in my absence they have activated by calling to my land line and forced my wife to get a connection that made to pay 700 for not at all utilizing the services.any how please disconnect with immediate affect form 14-11-15 I don't want to suffer further

Good day Sir, Regarding my Telephone land line service at my home not work properly since long time, several time complaint to Telecom office, after repair within 3 days again same, telecom instruments or wiring fault nothing identify. My personnel detail as below mentioned. Name: MAKHIYAWALA Mohammad Abdul Kadar Home Phone : 262606 Std Code : 02764 BSNL : Customer Account no: [protected] At post: Kadi Dist: Mehsana ( North Gujarat) State : Gujarat Mobile No: [protected], [protected] I hope you will do Needful. Thanks. Makhiyawala Mohammad Kadi. __ Responsed from : ​ Dear Sir/Madam, BSNL : ​​[protected]@bsnl.co.in Your grievance has been registered vide docket No.BSNL/HQ/2015/19230 and the same has been forwarded to concerned unit for redress. With regards. PG Cell, BSNL CO.

I am having a bsnl landline phone (no:[protected] which is not working from last 3-4 months but still the bill coming which is about Rs. 500 per month. this month the bill i received cost me near about Rs. 1100 even though i didn't made a single call in last two months. and when i tried to pay bill and surrender my phone after dis-satisfaction of BSNL service, the people in-charge in NANDGRAM OFFICE AND RTAJNAGAR OFFICE didn't allowed me to do so. they didn't even told me the legal path to surrender the phone and made to roam here and there.

I hve tried to recharge (STV) my mobile phone No.[protected] online on 04.11.2015.Rs, 149 is taken from y account.(Transaction Ref No.IGOAYHIZX5/04.11.2015).But recharge is not done.This serious matter may please be taken into consideration.

Additional services like Games on Demand, Music on Demand and Movie on Demand by Hungama are activated on my BSNL broadband without my consent and i want to unsubscribe that from my computer. my phone number is [protected]
Please UNSUBSCRIBE immediately and arrange to return all the MONEY which is taken by BSNL Fradulently. Otherwise I shall be compelled to go LEGAL

My landline #[protected] On 12th october-2015 I received call from BSNL hungama, their representative were explained to about the BSNL hungama activation... during the discussion they had said very clearly BSNL hungama can be activated on trail basis if you interested you can continue further once your account activated we shall start the additional billing ( in addition to my land line combo bill).
after the discussion I received mail from them with account activation link but after that i was not activated the link even never sign sign in to BSNL hungama ..
but while received my recent BSNL bill 264.52 rupees has added as one time charges it was really surprise for me, after that many time try to contact your customer care[protected] but nobody picking the phone.

so hereby ask you to immediately deactivate the BSNL hungama and refund my additional charges ...
Regards,
Venkatesan.c

Regards,
Venkatesan.c

Hi, I am Premkumar from ambur (vellore district). internet is not working for last 1 month in our area, not only for me, also for my neighbors too. i went and spoke to BSNL official at ambur areound 3 weeks back and they said they will be sending a person to sort out the problems. after 1 week again i reported an issue that no one has come to fix the issue. its been almost 1 month 5 days no action being taken by BSNL officials. Please take necessary action and fix internet issues and waive off last month phone bill. Address: Ramapuram Village Town : Ambur District : Vellore state : tamilnadu. pincode : 635811

Sir, I am using BSNL broadband services on my Land line no. [protected] at sse-225, lda colony district lucknow(up east). Without my request, this e-shiksha Balaji services has been added to our broadband. we complaint about it few months before then it was deactivated but in this month's bill i.e. october this plan was automatically activated.we are experiencing so much of inconvenience .we want you to immediately deactivate this plan. we are very much disappointed by this action of your company. i hope that this time we will not feel the same

Hi, my mother has lost the bsnl sim with number [protected] yesterday evening, i request you to block/ deactivate the number for preventing any misuse of it. subscriber name: shailendra kumar pathak address given for sim: turitola, kalyanpur, west singhbhum, chaibasa, jharkhand plz block the sim immediately.

Dear Sir,

I am living in Naickkan Palayam Village nearly in Pollachi. I have one BSNL Landline Connection. In BSNL landline was not connected more than 75 Days( 1 1/2 Month). I was complaint to the Pollachi JE Also.

The Pollachi JE Name was Manjula Devi. She said to us, we take the action with in two days. But Still my phone was not working. Mainly, I get the connection for my business purpose. But the landline was still dead. Why i was still connect to that network. If they take any action.

Please disconnect to our connection. Its mostly worst connection. Please take the action to the particular Person and make the connection quickly. The JE also does not take any action to the connection. I was Complaint Several time. Please make a favorable result to us.'Please refund my bill amount and also abort my connection. The most worst service in india. Please don't cheat the people. The Phone not working, the bill only raised to us. The Pollachi BSNL management also very bad. Please take the action against to them or else we file complaint to the consumer court.

I will also able to attached the current month bsnl bill. The landline doesn't working more than 75 days. I will pay the last month bill also. They will raised the this month bill also. But the phone line are still dead. The construction worked before 25 days and the people does not correct the connection. The Worst service people at BSNL POLLACHI. Please take the action against them and please disconnect our service also. Waste of money and time also.

These people called me and tricked me into pressing 1 on my dial pad without informing me about being charged for any subscriptions. When i said i want to deactivate immediately when I learnt that I will be getting a added bill on my monthly bsnl bill, I told them to deactivate it. They told me to call the toll free number :[protected] to deactivate.
I called 5 times and there is no response no matter how long you wait. In the end the call gets disconnected.

Sir/Madam I have a land line no. 2470301 at BHUBANESWAR, ODISHA in which the Hangama plan has been activated without my consent. One time charge of Rs.330.65 has been charged to my bill of this month. I want to DEACTIVATE the plan rightaway and please arrange to refund my money which was charged and I have paid because it is included in the bill.

Hello, I complained about my landline phone[protected] didnt working on 2-nov-2015. Next day support person came to my home and changed telephone device and told me that they gone provide new device soon but then after they yet not came to home to give me device. Even then after the old device which they gave us is not working. I did complain about it again and they assign me same complain number which is [protected]. I called after that many times but same complain number given to me. I received message that complain is resolved on date 10-nov-2015 but no body came to my home and resolved the issue. Since last week I am keep complaining about the phone is dead but no body coming to resolve that. Now it is very frustrating that Diwali is coming and my phone is dead so I am not able to receive any relatives phone call or not able to call any one using my landline and still I have to pay full month bill. No compensation they are going provided cause of their faulty services. I am so much fed up now. if possible can you resolve my problem ASAP. I dont want to keep visit their office as they are not listening anything or doing such steps to resolve my issue.

Dear sir/mam,

My account was billed for 2934 /- rs and I payed the bill online through bsnl portal after the whole transaction it showed the error stating that: "sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries." And sir/mam the amount of rs 2934 from my bank account has been debited.

waiting for a positive reply.

thank you.

My Service Requests: > Service Request Detail:


My Service Requests


1 - 1 of 1


You will be contacted at [protected] for any further clarifications


SR #:[protected]
First Name: SHEIK ABDUL KADER
Service Id:[protected]
Status: Open


Customer Id: [protected]
Last Name: A
Service Line: LandLine
Created: 28/05/2015 16:05:57


Installation Address


House No/Flat No: 1/84 c
Village Name/Colony Name: Jasmin street
Sub Locality: MAIN ROAD - PALAKUDI
Main Locality: ATHIKADAI


State: TN
City: Ahikkadai
PIN: 613702


Request Type *: Change Of Landline Facilities
Request Sub Type *: CALLING LINE IDENTIFICATION


Provision/Disconnect *: Provision


Summary *: CALLER IDENTITY
Description:
I NEED CALLER ID BECAUSE I HAVE CALLER ID PHONE

CSR Commetns:

Hello i am Shirish Bhanage. My cell phone has got stolen hence i want to block my BSNL sim card( prepaid sim card). cell phone number- [protected] gujarat circle, rajkot city My email-id - [protected]@gmail.com i request u to block my sim card and inform me other cell number- [protected] or above email-id. Thank you.