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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Dec 5, 2025
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 324

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S
shaikh abd
from Mumbai, Maharashtra
Sep 26, 2015
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Address: Pune, Maharashtra
Website: bsnl.in/opencms/bsnl/BSNL/services/mobile/evdo_prepaid.html

I am a Customer of EVDO Sim. BSNL website shows 500 rupees for 5 GB bundled data plan for prepaid EVDO as link given below.
http://bsnl.in/opencms/bsnl/BSNL/services/mobile/evdo_prepaid.html.

But When we recharge they take 600 rupees for the same recharge of evdo data card.
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Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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    Chandru gopu
    from Bengaluru, Karnataka
    Sep 26, 2015
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    Website: bsnl & paytm

    On 06/09/2015 I was trying to recharge for my cell no [protected] using paytm website. Recharge was for Rs 84( 59+ paytm wallet money 25) under ref.no.[protected].An amount of Rs. 59/ was debited from my bank a/c under transaction no.CCAI1AVN816 but recharge failed. Please. resolve the issue so that the amount is refunded to my a/c
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      A
      alokpaytm
      from Jamshedpur, Jharkhand
      Sep 25, 2015
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      Address: New Delhi, Delhi
      Website: paytm.com

      On 24th sept.2015 I requested online special recharge with Rs.125 through paytm.My reference no.is [protected].I received message for successful recharge from 1127073 on 24th sept 2015 at 02:39:45 hour through BSNL .But I have not received the said money in my mobile as yet.
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        alokpaytm
        from Jamshedpur, Jharkhand
        Sep 26, 2015
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        Address: New Delhi, Delhi
        Website: paytm.com

        On 24th Sept.2015 I visited paytm for online recharge of my BSNL mobile no [protected] with special recharge by Rs.125.This special recharge has the provision of 177 minute talk time with any network, 200 MB data and 100 SMS. My transaction order no is #[protected].Rs. 125 has been deducted from my account. .I got message from BSNL that u/r a/c is credited with Rs.125 from 1127073 at 02.39.45pm reference no [protected].But till today I have not received the money.
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          9
          9509143645
          from Delhi, Delhi
          Sep 25, 2015
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          Address: Jaipur, Rajasthan

          Hello Sir, I had port my number ([protected]) from Aircel postpaid to BSNL postpaid on the date of 18 sep 2015. i had complete my number vitrification successfully on 19 sep 2015. but still my number is not activated by BSNL company. when i call customer care [protected] they were not given proper response. Only the BSNL company take Rs. 100 charged for port facility, other PVT. company give this service free. after that BSNL not provide us good services. Monika Jaipur Rajasthan
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            B
            bhask95
            from Visakhapatnam, Andhra Pradesh
            Sep 25, 2015
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            Address: Visakhapatnam, Andhra Pradesh

            Sir iam having international credietcard master card.since long time iam paying my telephone bills though this card.recently my card was not accepted by the bsnl swipeing meshion provided by axises babk.when imade an enquirey at bsnl they say that their banker notaccepting the card.futher they told me that their banker has got instruction /guidelines from rbi not to accep-t international credite card.Pl kindly send the guidelinescopyoradvise us why the internatinalcard was not accepted. THANKINGYOU MY CELL NO [protected].Pl reply
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              M
              murlishagun
              from Karnal, Haryana
              Sep 25, 2015
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              Address: Lucknow, Uttar Pradesh
              Website: bsnl.co.in

              Sir/mem i m shashank my mob. no. is [protected].. i have a bsnl no. so i need a special traiff for rate cutter.. 19/09/15 i choose a plan 42 (valid for 17/10/15 but 24 sep plan has expire...when call then i have no information about ur no. every photos attach with this complain. help me...
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                N
                nabarun1
                Sep 23, 2015
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                Address: Bilaspur, Chhattisgarh
                Website: bsnl.in/customer-care.html

                I tried to call the mobile customer care number 1503 it said switched off. I went to Bilaspur bsnl branch office, and the lady there also tried to call the number, she was also not getting any response.

                From past 2 days around Rs 500+ has been debited from my account, which concerns me. Having no response from the customer care is not helping much.

                Please help me to resolve this issue.
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                  M
                  mkrishnaswamy
                  from Papanasam, Tamil Nadu
                  Sep 23, 2015
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                  Address: Palakkad, Kerala
                  Website: Bharat Sanchar Nihamam Ltd

                  sir, I am top up Rs.550/- on[protected], amount deducted from my SBI A/c, but not top up. by m.krishnaswamy
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                    P
                    PV S
                    from Chennai, Tamil Nadu
                    Sep 23, 2015
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                    Address: Chennai, Tamil Nadu
                    Website: www.chennai.bsnl.co.in/

                    In spite of repeated complaints to (BSNL Taramani Link Road, Velachery, Chennai - 600042) there has been no scope for getting the landline restored (now dead for more than 8 months) due to the sorry state of affairs of the departments concerned (Highways, BSNL, TNEB) pending the storm-water drain which has left the region in tatters. Rebate given.
                    Sep 29, 2015
                    Updated by PV S                     All lines on Udayam Nagar Extension, Velachery, are dead.
                    View replies
                    Landline[protected] not working. Last week online register complaint.
                    No action yet. Ticket number .[protected]
                    T.Arivudaiyanambi
                    Jayanthi Street Dr Seethapathy Nagar Velachery Chennai 42
                    Reply
                    Landline[protected] not working. Last week online register complaint.
                    No action yet. Ticket number .[protected]
                    T.Arivudaiyanambi
                    Jayanthi Street Dr Seethapathy Nagar Velachery Chennai 42
                    Reply
                    Immediate action taken on the said BSNL complaint and resolved .
                    T Arivudaiyanambi
                    Velachery Chennai 42
                    Reply
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                      M
                      Manjunath Ampar
                      Sep 23, 2015
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                      Refund of Sevurity deposit and excess money held on my postpaid mobile 9440439555

                      I am a post paid customer from BSNL AP circle and my mobile number is [protected] I have ported in to BSNL bangalore circle and upon porting in they collected deposit of Rs.500 again . They have also asked me to pay extra for bill charges after the last bill amounting to Rs.633. I have to get the deposit refund and excess amount in my account number[protected]...
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                      C
                      changail
                      from Chennai, Tamil Nadu
                      Sep 23, 2015
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                      Website: bsnl hungama movies, music and games

                      I'm a.A.Chacko residing at 35 / 1 - c 3rd cross street, collcetorate colony, aminjikarai, chennai 60029 having bsnl conection no. 23742484, i have not asked for the so called hungama movies, music and games, so i ask you to withdraw or deactivate "hungama" with immediate effect and refund the amount shown in each of my earlier bills of all the past months rs410 / - each month
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                        H
                        horizon151
                        from Mumbai, Maharashtra
                        Sep 23, 2015
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                        Address: Chhindwara, Madhya Pradesh
                        Website: bsnl.co.in

                        I have activated Do not Disturb service on my BSNL mobile number, but still receiving promotional messages. The service i asked to start was DND Full, but still receiving promotional messages and calls. I have already made a complaint about it but still the issue is not resolved. There are some promotional messages from BSNL also. Can some one help by resolving this issue. Thanks in advance.
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                          Sachida nanda Rath
                          from Burla, Odisha
                          Sep 22, 2015
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                          Address: Koraput, Odisha
                          Website: BSNL portal

                          Sir, I have paid the bill amount of my landline bill for the month of sept, 2015, through my internet banking. every thing was fine and the payment was done whoose transaction Ref No- IG0ASMNAM3 has been sent by state bank internet banking . But unfortunetely there is neither any notification or clarification from your billdesk side nor any receipt sent to me. Now I am confused where my money has gone. kindly settled this issue. thanking you, yours faithfully, Sachidananda Rath
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                            Ashish Koshy
                            from Delhi, Delhi
                            Sep 22, 2015
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                            Address: Kollam, Kerala

                            I have been a BSNL WiMax subscriber for the past 3 years. Since 2013, my connection has been suffering from absolutely poor speeds and lagging connectivity right after 6PM up until 9 AM in the morning. I have bought this issue under the attention of the concerned officials several times but nothing has been done to address it.
                            Sep 22, 2015
                            Updated by Ashish Koshy                             I have been a BSNL WiMax subscriber for the past 3 years. Since 2013, my connection has been suffering from absolutely poor speeds and lagging connectivity right after 6PM up until 9 AM in the morning. I have brought this issue under the attention of the concerned officials several times but nothing has been done to address it.
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                              kholon
                              from Kolkata, West Bengal
                              Sep 22, 2015
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                              Address: Hyderabad, Andhra Pradesh
                              Website: bsnl

                              Work order No: AR[protected] dated 13/07/2015 and Recovery receipt S No: 508 dated 17/07/2015. More than two months have passed since I returned the land line telephone instrument vide Recovery receipt S No.508 dated 17/07/2015, but no cheque pertaining to my refund of deposit money ( Rs.3000/-) from BSNL-Hyderabad Telecom District, Ameerpet has been received by me to my residential address as yet. A registered letter to the concerned Accounts officer has been sent by me on 10th Sept, 2015 but without any positive response, which is frustrating. Please do the needful and BSNL- Hyderabad to send me the refund of deposit money. ASHOK RANJAN MUKHOPADHYAY [protected]
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                                paras_111
                                Sep 22, 2015
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                                Address: Panchmahal, Gujarat

                                My July month bill of BSNL is Rs 6571. in that Broadband bill amount is 5539. My credit limit is Rs.3000, then how they have given bill of Rs. 6571. I met billing department Jitubhai at kalol branch but he denied to give claim amount.Please do needful and provide me revised bill. My BSNL Number is :[protected] Invoice Number :[protected] Account Number :[protected]
                                View replies
                                Never deal with BSNL. I have suffered from similar nightmares.
                                Reply
                                Dear Sir :

                                Ref : our Land no. 2212 0742

                                We came to know from the CESC bill that we are being charged GST on consume of electricity.
                                We would like to avail INPUT for the same.

                                As such, you are requested to mention our GST no. in the bill as below :

                                Our GST No. 19AAACK2249L1ZB

                                Need your compliance in the matter.

                                Kindly confirm.

                                Regards,

                                For Kemp & Co Ltd
                                J SAHA
                                M >[protected]
                                Reply
                                Need compliance
                                Reply
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                                  margamchakradhar
                                  from Hyderabad, Telangana
                                  Sep 22, 2015
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                                  Address: Hyderabad, Andhra Pradesh
                                  Website: bsnl

                                  Hi I live in anjaneyanagar, moosapet under kukatpally Area in hyderabad. BSNL, I agree has got good coverage in India, but the worst part is that the signal is really BAD. Inside Buildings and flats the signal drop is too bad, while talking i bit move where i stand the signal will drop.i live in amid in city but signal is very very poor.some times signal looses on the main roads also.everyday i am facing this problem and getting irritation also. Please look into this issue.
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                                    tselvam2001
                                    from Chennai, Tamil Nadu
                                    Sep 22, 2015
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                                    Address: Chennai, Tamil Nadu
                                    Website: bsnl.indiagames.com

                                    Actually they told which is one time fee only and charges will be deducted based on usage only during joining stage. I did not use any options under indiagames on any day from the beginning itself. But without informing anything they simply billed Rs. 410 for July and August 15. I sent two emails to their Id [protected]@indiagames.com but no reply received yet. Hence kindly arrange to credit Rs. 410 each for the month of July and august 15 to my account and arrange for PRBT deactivation at the earliest. Pl. do the needful. with regards, T.Selvavinayagam [protected]
                                    View replies
                                    Actually they told which is one time fee only and charges will be deducted based on usage only during joining stage. I did not use any options under indiagames on any day from the beginning itself. But without informing anything and im also not giving any activation request but simply they billed Rs. 410 for last month. Hence kindly arrange for PRBT deactivation at the earliest. Pl. do the needful. with regards, G. KIRAN KUMAR
                                    MY MAIL ID IS [protected]@gmail.com
                                    MY LANDLINE NUMBER IS[protected]
                                    pls make immediate action to deactivate my hungama plan, thank u.
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                                      tselvam2001
                                      from Chennai, Tamil Nadu
                                      Sep 22, 2015
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                                      Address: Chennai, Tamil Nadu
                                      Website: bsnl.indiagames.com

                                      Actually they told which is one time fee only and charges will be deducted based on usage only during joining stage. I did not use any options under indiagames on any day from the beginning itself. But without informing anything they simply billed Rs. 410 for July and August 15. I sent two emails to their Id [protected]@indiagames.com but no reply received yet. Hence kindly arrange to credit Rs. 410 each for the month of July and august 15 to my account at the earliest. Pl. do the needful. with regards, T.Selvavinayagam [protected]
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