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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: Oct 9, 2025
Complaints 15968
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 325

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S
Soumyaa
from Bhadrakh, Odisha
Sep 21, 2015
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Address: Jajpur, Odisha

My Name is Soumya ranjan Nayak, Land no[protected] my Land line is not working form last 22days. i went to BSNL office they told road is under construction so the wire ware cut in the process. they had no idea when it made my land line is dead have no internet & my SBI POS is not working i am facing lots of business loss. i had complain on customer care complain no are [protected], [protected] but till now my problem is not slove.
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    H
    Hshastri
    Sep 21, 2015
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    Address: Pune, Maharashtra

    Humgama subscription was activated on my number and charged for two months on my bill. For the activation they do not have any proof of me asking such service or any confirmation email on initiating such service, with the charges applied to my account. I requested to refund the money charged on my bill, but they have refused to do so.

    So requesting your support for the refund.
    +1 photos
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      C
      catchharshit
      from Indore, Madhya Pradesh
      Sep 21, 2015
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      Address: Indore, Madhya Pradesh

      Hi, Unfortunately someone has stolen my mom phone numbers [protected] (smart) & [protected] (BSNL) with MOTO E dual sim mobile on 20/09/2015. I am requesting to block these numbers. I try a lot but there is no any response by the service provider. Mobile Model = XT1022 (MOTO E) IMEI = [protected], [protected]
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        H
        Harish Mahendru
        from Gurgaon, Haryana
        Sep 20, 2015
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        Address: Yamuna Nagar, Haryana

        I am receiving miss calls from phone numbers,[protected],[protected] on my BSNL mobile number [protected]. On receiving first miss call, I called back and found that one male and one female persons are doing adult conversation. I immediately disconnected the call and Rs. 40 was deducted from my balance. After this I am neither picking up the phone and nor calling it back. But I want to know how such numbers are allowed to be operated and where this heavy amount is being accounted? Why such adulatory conversation is being allowed publicly? Kindly trace these type of numbers and take strict action against them. Plse let me know about the action taken on e-mail ID harish.[protected]@gmail.com Harish Mahendru
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          C
          cyrene
          from Bengaluru, Karnataka
          Sep 20, 2015
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          Address: Chennai, Tamil Nadu
          Website: hungama music on demand

          Respected sir, I am resident of pammal, chennai-75. my landline number is [protected]. Hungama music on demand service is activated and charged without my confirmation. so I request you to deactivate the hungama music on demand service as soon as possible and try revert back the charges if possible.
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            R
            rsp_pbn
            from Pune, Maharashtra
            Sep 20, 2015
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            Address: Aurangabad, Maharashtra

            My landline no:[protected]

            pl deactivate music on demand & game on demand

            which we have never activated

            we are unnecessarily charged pl deactivate immediately or show us the way

            thanking you,

            paithankar r s aurangabad (ms)
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              N
              Nirnimesh Deka
              Sep 19, 2015
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              Address: Dibrugarh, Assam
              Website: its aagainst a phone number not website

              [protected] from this i am getting lots of mis calls and sometimes i pick up its give very vulgar words and use sexual abuse languages. so please do something about this phone number or please do certain strong actions. i am fed with thistype of number
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                K
                kvaibhav24
                from Ratlam, Madhya Pradesh
                Sep 19, 2015
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                Address: Bhopal, Madhya Pradesh

                I logged case for my BSNL Land line[protected] which is not working or dead, with case id [protected] on 6 july, 2015 which is got resolved after 2 month on 19 Sep, 2015 got message that your case resolved. But as per TRAI any issue regarding connection not working will resolved under maximum 10-15 day but they take more than 2 month even though they are sending full bill without any deduction.
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                  P
                  pin1022
                  from Kolkata, West Bengal
                  Sep 19, 2015
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                  Address: Bankura, West Bengal
                  Website: www.consumercomplaints.in

                  Hi, I stay near Mejia in Bankura. BSNL Broadband internet service is poor here. Local exchange offices remain locked and no one is available to provide service. We are paying bill every month but most of the time the internet connection is in no-service mode. The employees are meant to serve not to sleep at home during office hours. Any help will be accepted.
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                    P
                    prashantgawade
                    from Sirur, Maharashtra
                    Sep 19, 2015
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                    Address: Kolhapur, Maharashtra
                    Website: BSNL QUICK RECHARGE

                    On 17th of this month, i tried to do recharge of rs.250/- of my BSNL Mobile. Payment was made, however actual recharge was no done. My Axis a/c. was debited by rs.250. No msg of recharge was sent to me from BSNL. Three days hv passed but neither recharge msg has been sent nor rs.250 are creditef to my account. Kindly make refund of rs.250 and oblige, because today i hv personally enquired witth BSNL Service Centre about it. On checking they said no recharge has taken place. Hence please make refund of rs.250/-. Transaction number is Transaction DescriptionINB/[protected]/BSNL (BILLDESK)/.
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                      M
                      Meenadevi
                      Sep 18, 2015
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                      Address: Kolkata, West Bengal
                      Website: www.calcuttatelephones.com/customer-care.shtml

                      Dear sir/madam, i am a customer of bsnl land line and broadband serivices for numerous years.It is very unfortunate that whenever the line and connection is disturbed the customer care services and its centres become casual.We donot use this connection for show off business.We use it for education and work purpose.From 6th sep, 2015 to till date there is no connection in rabeendranagar, mahendra banerjee road, behala, kol-60 (w.B.).I dont know whether this bsnl team will take any step or not.If they take any step, then it will be a nice one for me and the consumers in that locality. Moreover it is a humble request before bsnl authorities to kindly adjust the billing amount of this period.As there is no connection then there should be no billing amount.
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                        sodimalla
                        from Perumbavoor, Kerala
                        Sep 18, 2015
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                        Address: West Godavari, Andhra Pradesh

                        I'm vijay bhaskar rao belongs to west godavari dist Sir im using the land line number since six months i have adviced our JE AND AE several times but there is no use and also there is no pending bills So I request u please solve the problem
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                          A
                          akkad
                          from Ahmedabad, Gujarat
                          Sep 18, 2015
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                          Address: Ujjain, Madhya Pradesh

                          सर मेरा दूरभाष न.[protected] बंद है जिसकी शिकायत मेरे द्वारा 198 पर एवं एस.डी.ओ को कई बार करने के उपरांत भी बंद दूरभाष को चालू नही किया गया है अत तुरंत मेरे बंद उपरोक्त दूरभाष न .को चालू करवाने की कृपा करे धन्यवाद
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                            rakeshkrishnakv
                            from Mumbai, Maharashtra
                            Sep 18, 2015
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                            Address: Visakhapatnam, Andhra Pradesh

                            I Srinivas Rao from pendurthi bearing telephone land line number 2705742 kindly bring to your notice that my land line phone was not working past 2 months. I was repeatedly complaining same to exchange member. He sent some one to look after that he outrightly said that outside wire should be changed. From that time I am requesting him but those people were not at all responding. I am completely disgusted from the behavior of telephone exchange members
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                              A
                              acspr96
                              from Chennai, Tamil Nadu
                              Sep 18, 2015
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                              Address: Chennai, Tamil Nadu

                              My broadband number[protected] is not working from 12.09.15 and i have registered a complaint through IVR on Dt:12.09.15 Time:21:17PM. I received an SMS on 13.09.15 complaint no:[protected]. On 15.09.15 i received an automated SMS stating that your complaint has been resolved but no one has attended the fault till date. Again i have registered a complaint through toll free customer care on 15.09.15 Complaint no:[protected] to rectify the fault atleast by this time. Till now ie Date:18.09.15 and Time: 15.30 the issue is not resolved.
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                                A
                                anshnagar 89
                                from Amla, Madhya Pradesh
                                Sep 17, 2015
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                                Address: Ujjain, Madhya Pradesh
                                Website: portal.bsnl.co.in

                                My bsnl broadband is not working since last one month and i have also done a complaint before whosw deatils are as follows:computerised ivrs complain number[protected] dated 26 / 08 / 2015
                                Complain docket number provided by customer care [protected] dated 01 / 09 / 2015.
                                Now i want my bill to be waived and also my problem to be resolved asap otherwise i will go to consumer court for the same.
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                                  9
                                  9461011476
                                  from Delhi, Delhi
                                  Sep 17, 2015
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                                  Address: Kota, Rajasthan

                                  DEAR SIR, my mobile no is [protected] I request you my out going and incoming call ditails for 01.09.2015 to 16.09.2015 which number or how many time talking for this date ? please send the ditails as soon as posible your's faith fully
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                                    Abhishekh Bhatacharjee
                                    from Kolkata, West Bengal
                                    Sep 17, 2015
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                                    Address: West Tripura, Tripura

                                    I submitted my bsnl broadband connection in june of 2015 bearing customer id [protected], but still bill are coming for last two months total amount of which is Rs 1802. the bills are even showing no usage and are minimum rentals. when I try to lodge a complaint they said it cant be lodged since a disconnect order [protected] is in place. my landline number is [protected] of Manipur N.E2 sector. I will hope bsnl solve this problem and save my agony.
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                                      A
                                      Amol Sawandkar
                                      from Sikar, Rajasthan
                                      Sep 16, 2015
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                                      Address: Hingoli, Maharashtra

                                      Dear sir/Madem, I done recharge for wrong bsnl number([protected]) with topup of 160/- (Maharastra circle) through online payment(paytm its orderid no:[protected]) kindly refund that amount to [protected] or to paytm account. kindly do needful
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                                        Bharatula Sri Surya Prakash
                                        from Gurgaon, Haryana
                                        Sep 16, 2015
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                                        Address: Hyderabad, Andhra Pradesh

                                        Land Line No.[protected] I disconnected by BSNL land line connection on 9th August 2014 (Initially opted for shifting due to house change, but because of not availability of lines in my new house location). My local BSNL office intimated that my account was settled on 10th October 2014, List No. 712, Sl. No. 1, Cheque No. 58777 and Refund Amount 2, 226. But, I did not received the said cheque and i am continuously visiting BSNL office and they are telling that they sent for re-sending the cheque and not received the same. Its more than 1 year now and still i didn't received the telephone deposit amount. Could you please send my funds at the earliest.
                                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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