Bharat Sanchar Nigam [BSNL] Complaints & Reviews

with respect, i would like to inform to the concerned authorities, on july 15 2015 i tried to recharge my phone via bsnl online portal.i comlpleted the procedure and the transaction was complete, also the bsnl debited Rs.500 from my bank account but did'nt get my phone recharged.on the same day i got my complaint register with bsnl, i even initiated and talked to many authorities and customer care executives.they gave me assurance of attaining and clearing the problem within one week, but no initiative has been taken yet now, the services offered by bsnl is very poor.

i have all the relavant documents, such as; bank A/c statement, transaction id and even i forwarded the complaint to many people.please take this issue and solve this problem.i feel that the authorities are careless and very slow, i'm very unhappy with the behaviour of the officials.till now i did'nt get my money refunded.expecting speedy remedy.

Thank you. transaction id-txt[protected], mobile number-[protected]


bsnl mumbai head office no, -[protected], person who called me from bsnl[protected]

I am Dr.U.V.Seshu Kumar BSNL Account No.[protected] using bsnl postpaid network .I have shifted my house. My post postpaid bsnl number is[protected]. So Please change billing address form old flat to my new flat.
Old address - N.No.18-3-59E, Chinmaya Marg, Shanthi Nagar, Khadhi Colony, Tirupati
my new address
6-15-84A, AP Housing Board Colony, Near NGO's Colony Park, Tirupati.
Thank you with regards

The bsnl telephone no.[protected] is out of order since one month. the complaint no. is[protected]. The phone is with broadband internet connection We have been contacting bsnl yelahanka ever since the phone went out of order but till today they are not able to solve the problem. Everytime they tell the same reason the road is dug and we have to get 300 meters cable and we are on the job since 03/06/2015. The cable incharge Mr.Harish of BSNL is just ignoring calls. I request the higher authroities to initiate action against such employees who are so ignorant, careless, negligent and irresponsible. The service offered by bsnl is so pathetic. Every time we call up customer service - they say it will be ready in 2 days Everybody wants a change in the system. Looking at BSNL and its apathy I am shocked and feel ashamed of the people and the system. DO WE NEED 2 MONTHS ATTEND A CUSTOMER COMPLAINT ? IS THE BSNL AUTHORITIES ALIVE ? IF ALIVE, CAN THEY JUST LOOK INTO THE COMPLAINT AND RESOLVE THE ISSUE ?

Respected Sir, My land line phone number is[protected] and Account no is [protected] I, deposited a sum of due amount of Rs. 907/- for the month of July-2015 at Rishi Nagar Post-office on[protected]. Till dated the amount wasn't adjusted in my account and there are various massages regarding disconnection of telephone. I want to draw your attention that your department is failure in providing better customer services as well as not providing better broadband facilities. I contacted your costumer care executive yesterday on 29/07/2015 at 6.30 pm but he was unable to register my complaint so please make a provision for registering complaints related to not adjusted the deposited amount after a long waiting immediately. Kindly, take a strong action against those who were failure to adjust the aforesaid amount deposited by me. For verification I am attaching here with the receipt provide by the post office on 23/07/2015. Kindly do the need full and acknowledge the same.

The bill have been paid on 16th july 2015 but still BSNL cut the broadband and phone lines on 28th july 2015(i guess)...The line was broken because of storm for 3 days...the complaint was booked on 27th july 2015(same day the line was broken) but they haven't come to fix it at all. Today after calling them for long hours and getting no response, i fixed the lines by myself but when i tried to call or start the modem for broadband connection, I'm getting message of services getting temporary stopped and have to contact to local account officer.
Even after paying bill...they cut the lines and providing no service to fix the lines as well...

Dear sir, This is the complaint regarding mob no.[protected], Which is in my name, Umesh R Giri. i have paid ₹2500/_against the due amout which was around ₹ 2700/- on 28/07/'15 by Cheque of Canata bank and as usual where bsnl where used to start my services on sumission of cheque, Mr.Shankarlal o[censored]r a/c in baroda says he needs ₹ 2700/- in advance in order to start my services. I bave credit limit of 2500/- which they deny to accept. I have no overdues atall. I fail to understand the style and high-handedness of these officials of bsnl in this worl of high comppetition. I there for request u to enquire into the entire matter and solve the matter according to principles of equality and custumer satisfaction and not on laws instantly made by irresponsible individuales occupaying high posts in public institutions on the basis of sinieority and not by eligibilty and humanity. Thanking you, Aggreved, Umesh R Giri

R/Sir
my name is surinder pal and i have a authorized premium collection centre from LIC.(LIC MINI OFFICE) my landline number is [protected] i have been facing problem in my broadband connection from last two months. i have informed BSNL exchange executives about my problem but they did not solved at all instead they started ignoring my calls i want you to take a strict action against these employees
yours sincerely
surinder pal
mobile number- [protected]

The company claims to resolve issues in 24-48 hours. but my phone is dead since 4 days and also the broadband doesn't work. every time i call to complain they tell me to wait for a day or two and tell me my complaint has been forwarded. moreover when i ask them to let me speak to their supervisor they simply disconnect the call. the service offered by them is pathetic.

My phone no is [protected]. I have been trying to get my BSNL Blackberry services deactivated from this number. But the customer care numbers are not working. No one is responding to the calls. I am completely fed up of this bsnl service. Please help.

why someone lodge a complaint... for better result...????? no... According 2 Jorhat bsnl officials of Assam...Complaint means Pending Request... I had booked many more complaint... but...no response...no result..only pending request... provide 3G only 10-12 days in a month... and 3G speed bellow 200 kbps... and its near about 300 meter range of bsnl satellite station location... may b its bcoz...!!! Do...Or...Do Not...U can get...!!!

Sir, i am getting un wanted sms from the wap india choice.com and other bsnl centres. I am not to interested to sea this messages. So please stop this messages to my number. Here i am giving my mobail number. . [protected].
I informed many times to bsnl custamer care centre. There is no proper response from bsnl office.
Please accepect this complaint and make necessary steps as soon as earliest.

Thank you

My sim, the number [protected], is showing as sim registration failed. I am very unhappy with the bsnl services. I tried calling up at the costmer care no one is answering the call. I would like to know what is the problem? & want my sim to be activated as early as possible.

Sir I have surrendered my BSNL landline no: 25591435 in january 2013 i have not yet received any deposit amount. When i call from customer care, he told "Your Deposit Amount is Rs.1850." Requesting you to refund my security deposit as soon as possible by present address: 514, Sivakami Amman Colony, 3rd Cross, 8th Street, Vyasarpadi, Chennai - 39. I did not get any receipt regarding disconnection of my telephone kindly do the need full. I have attached the last total Out Standing Bill payment receipt. Yours faithfully Karthick

One Postpaid Cellone no. is being used by me under Manik-jod plan since 2007. Phone No.[protected], A/C no.[protected]. At first no rental was charged. But, so far since 2010 a minimum rental had been introduced against the aforesaid plan, and from then I have been continuing to pay the double rental till date.

I have recharge of 222 on my bsnl no [protected] i have not recive any thing i complain on bsnl customer care. They resister the complaint and give massege
Dear customer, we have booked your complaint. The docket number for your complaint is - 2g23746897 now they close the complaint and dont give any massege or any balance or any service. I want my money

I received SIM CARD No: thro' BSNL Mela at Vellore on 17.07.2015 with an allotted No: [protected]. They assured that it may get activated on 20.07.2015.So far we have not get to activated despite our complaints to BSNL and dircet contact with BSNL Office at Vellore and thro' toll free etc., But our efforts went in vain. Now when we tried thro' this SIM they tone comes as contact Cell One. This is the condition, I request you to activate the same.

I, Arvind Mishra. of JODHPUR had surrendered landline Telephone[protected] on 02/12/2014 vide BSNL OB- No. [protected] of 02/12/2014 and the instrument was deposited on 06/12/14 in Basni Exchange of Jodhpur under receipt. My Customer ID is [protected] and A/c No. was [protected]. I applied for Refund By submitting refund application by reminding monthly from JAN 2015. As such i HAD submitted SIX reminders by registered POST till now. But no reply till date received from the concerned department BSNL. BP BSNL had already send a message on my mobile no. [protected]. that Rs.1653/- is due in favour Of Arvind Mishra. As advised I have requested on phone to A/C Officer TR Phone No.[protected]. on 11/06/15. Then I was told that refund will be send up to July 2015. On 24/07/15 I requested again to A/C Officer TR Phone No.[protected] then it was conveyed that for refund " you will have to wait till AUG 2015 due to technical reasons" I could not understand the undue DELAY. Now I request to kindly consider the same and Arrange Refund accordingly of Rs.1653/- against Security. Sincerely Yours- Arvind Mishra. Email [protected]@gmail.com Mob. [protected]

I had paid my online bill of rupees 741 to bsnl on 25/07/2015 Saturday at 12:40am. Their is deduction also held successfully from my account. But bsnl site showed me a error o[censored]nsuccessful transaction. Plz solve it as soon as possible. Thankyou

I have been using BSNL BROADBAND SERVICES since february 2015 but services were never been satisfactory and were of poor quality. I registered the complaint in march. (COMPLAINT NO. [protected]). But problem persisted. I even called the area SDO who assured me of solutuion. I am regularly paring the bills by online method. Recently I have been charged 200 RS BY BSNL workers for the FTTH cable which was found broken, but no bill was given even after asking . I was not able to register further complaints with BSNL as previuos complaints was found to be under process but not solved till now. customer id : [protected] landline no :[protected]

I have paid the same bill twice by mistake and I need amount for one bill to be refunded. Receipt Number :[protected] Bill Number :[protected] Date : 09/07/2015 Amount : 676 Receipt Number :[protected] Bill Number :[protected] Date : 09/07/2015 Amount : 676 Amount has been paid twice for the same bill through My BSNL App! Please refund amount for one.