Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, I have a landline connection at my residence one year back. I have made so many complaints to the BSNL department in writing and also telephonic to SDO phones of the area but my phone is not working since a long. I am facing lot of problems day today.

[protected] not working for 3 months Date: 05.08.2015 Johny P.P. Punnassery house Thuravoor P.O. ANGAMALY, ERNAKULAM (Dist) To BSNL Complaints Ernakulam Sir, My telephone land line number[protected] of Thuravoor Exchange, Angamaly, Ernakulam District is not working for the last 3 months. I already gave complaint to Thuravoor BSNL office many times but till now the problem is not yet solved. We are just paying the the telephone charges without having any use to us. So I humbly request you to take necessary action to solve my problem. Thanking you Johny P.P.

Dear Sir, I am having land line connection at my home past 16 years, but past few years there is no maintenance in our bsnl exchange, we try to asked and complain so many times they are saying no operator in the exchange. and also i have in my home bsnl broadband also, my modem always failure due to lighting sparks at our exchange don't have proper grounding. i already changed 4 new modems(1 wireless modem and 3 normal modem). also from our prambur exchange to my village (kilikkudi) there is no proper cable and number of joints and the joints also not clear. thanks, regards a.muthuveerappan [protected]

I, rahul gupta filed a complaint in bsnl broadband customer care on date 23 / july / 2015 against broadband not working.
Complain no. [protected] was given to me.

But it has been 13 days from the complaint date. My problem has not been sorted out. I have contacted customer care center several times and they give same excuses like it will be resolved soon and nothing.

Please look into the matter. As it causing me a great difficulties and pain.

Applicant. Rahul gupta
Address. J - 2 / 9 vijay nagar, kanpur (U. P.)
Land - line.[protected]
Mo. [protected]

I have been facing problems with my landline from last few months and I have even complained about it several times.But the local BSNL employees did not resolve the problems properly.They visit my place, check phone, do some work and go away saying we will get back to you soon but they didn't. My telephone is being dead from last few months and i m not able to reach out to the people and it is affecting my business. My customer ID is [protected] Customer Type: Individual Phone Number:[protected] Contact Number: [protected] or [protected]

sir, i am subscriber of BSNL mobile service and my mobile no.[protected]. I requested the service provider BSNL for activating do not disturb facility on 28th Feb. 2015 as i am getting unlimited message e.g. 1. sunny leaone se bhi Khubsurat ladkiye se baat kijiye bina apna number bataye jaldi phone uthao aur call karo[protected],[protected],[protected] Suniye i love you ji, veer var, Sardar ji jaise superhit punjabi gaane sirf apne mobile...

My mobile no [protected] GPRS bill of this no of April 15 was Rs 6900.0 The billing was wrong I talk to local office but they not respond I also sent complaint for wrong billing to BSNL customer care but their is no response pl look & refund money of excess billing or adjust in my future billing

i have closed my BSNL connection number[protected], it was inactivated on 25/9/2014. Refund of 1001 was supposed to be made by 10/06/2015. But refund has not been initiated yet. Its been more than a year and refund has not been made yet. please initiate it asap. regards, Satish Kumar

Sir,
This is hariprasad.g staying in chennai having bsnl post paid connection no [protected]. Sir 6 months back i have closed my post paid connection and changed to prepaid number([protected]) by clearing bill amount. But i did not get my refund. please arrange my refund from bsnl.

Thanks&Regards
hariprasad.g
[protected], [protected]

Dear Sir, Please find the trailing mail regarding the deduction of amount of Rs 252/- on 14.07.15 while attempting for BSNL Prepaid recharging online through HDFC Credit Card [protected]. But the transaction was not successful and the message was received through SMS. But instead of reversing the amount, the Bank again deducted the amount on 16.07.15.At present when I ask the bank for refund of the amount deducted twice, they ask for a confirmation from the Billdesk on this matter. Please revert on this matter with the confirmation. Thanks & Regards, Sony George Dear Mr. George, Thank you for writing to us. This is with reference to your e-mail regarding the charge of Rs.252.00on 14-Jul-2015 and 16-Jul-2015 at M/sBSNL BILLDESK MUMBAI IND. We understand from your mail that the above said transactions were unsuccessful. We would like to confirm that the aforesaid transaction has been processed successfully to your card account from our end basis the instruction received from the merchant. Details of the transaction processed to your card account are given below for your reference. Transaction Date Payment Settlement Date Transaction Amount in Rs. Merchant Establishment Authorization Code TID 14-Jul-2015 15-Jul-2015 252.00 BSNL BILLDESK MUMBAI IND 054944 78000003 16Jul-2015 22-Jul-2015 252.00 BSNL BILLDESK MUMBAI IND 054944 78000003 In this regard, we request you to take this mail as a proof to the merchant confirming the transactions were successfully processed to your card account and also request the merchant to liase with their bank for further clarification. In case, youstill have any clarification, we request you to revert to us with recent datedconfirmation from the merchantvalidating that the above charges were unsuccessfulthey are not in receipt of the payment to enable us do the needful. We also wish to confirm that we have held the above mentioned transaction as disputed transactionsand hence further finance charges would not be levied on the card account with regard to this transactions until completion of investigation. We would be glad if this email receives your urgent attention and request you to revert to us by 07 days as there are certain time frames within which the dispute needs to be raised along with the above mentioned documents. Kindly quote the query reference number for this e-mail:[protected]. Incase you seek further assistance or clarification, please feel free to contact our Phone Banking Officers at any of our 24 hour Call Center telephone numbers mentioned in the below URL. http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no Assuring you of our best service at all times. Regards, Saranya Devi Officer Credit Cards Correspondence

My name is mohd hafeez and having mobile no [protected] and yesterday I recharged Rs 220 by way of easy recharge at shop named as AHMED MOBILES( baradari), but i mentioned wrongly my number as [protected] instead of [protected], Hence I request to re credit my prepaid recharge amount to my cell no.

with respect, i would like to inform to the concerned authorities, on july 15 2015 i tried to recharge my phone via bsnl online portal.i comlpleted the procedure and the transaction was complete, also the bsnl debited Rs.500 from my bank account but did'nt get my phone recharged.on the same day i got my complaint register with bsnl, i even initiated and talked to many authorities and customer care executives.they gave me assurance of attaining and clearing the problem within one week, but no initiative has been taken yet now, the services offered by bsnl is very poor.

i have all the relavant documents, such as; bank A/c statement, transaction id and even i forwarded the complaint to many people.please take this issue and solve this problem.i feel that the authorities are careless and very slow, i'm very unhappy with the behaviour of the officials.till now i did'nt get my money refunded.expecting speedy remedy.

Thank you. transaction id-txt[protected], mobile number-[protected]


bsnl mumbai head office no, -[protected], person who called me from bsnl[protected]

I am Dr.U.V.Seshu Kumar BSNL Account No.[protected] using bsnl postpaid network .I have shifted my house. My post postpaid bsnl number is[protected]. So Please change billing address form old flat to my new flat.
Old address - N.No.18-3-59E, Chinmaya Marg, Shanthi Nagar, Khadhi Colony, Tirupati
my new address
6-15-84A, AP Housing Board Colony, Near NGO's Colony Park, Tirupati.
Thank you with regards

The bsnl telephone no.[protected] is out of order since one month. the complaint no. is[protected]. The phone is with broadband internet connection We have been contacting bsnl yelahanka ever since the phone went out of order but till today they are not able to solve the problem. Everytime they tell the same reason the road is dug and we have to get 300 meters cable and we are on the job since 03/06/2015. The cable incharge Mr.Harish of BSNL is just ignoring calls. I request the higher authroities to initiate action against such employees who are so ignorant, careless, negligent and irresponsible. The service offered by bsnl is so pathetic. Every time we call up customer service - they say it will be ready in 2 days Everybody wants a change in the system. Looking at BSNL and its apathy I am shocked and feel ashamed of the people and the system. DO WE NEED 2 MONTHS ATTEND A CUSTOMER COMPLAINT ? IS THE BSNL AUTHORITIES ALIVE ? IF ALIVE, CAN THEY JUST LOOK INTO THE COMPLAINT AND RESOLVE THE ISSUE ?

Respected Sir, My land line phone number is[protected] and Account no is [protected] I, deposited a sum of due amount of Rs. 907/- for the month of July-2015 at Rishi Nagar Post-office on[protected]. Till dated the amount wasn't adjusted in my account and there are various massages regarding disconnection of telephone. I want to draw your attention that your department is failure in providing better customer services as well as not providing better broadband facilities. I contacted your costumer care executive yesterday on 29/07/2015 at 6.30 pm but he was unable to register my complaint so please make a provision for registering complaints related to not adjusted the deposited amount after a long waiting immediately. Kindly, take a strong action against those who were failure to adjust the aforesaid amount deposited by me. For verification I am attaching here with the receipt provide by the post office on 23/07/2015. Kindly do the need full and acknowledge the same.

The bill have been paid on 16th july 2015 but still BSNL cut the broadband and phone lines on 28th july 2015(i guess)...The line was broken because of storm for 3 days...the complaint was booked on 27th july 2015(same day the line was broken) but they haven't come to fix it at all. Today after calling them for long hours and getting no response, i fixed the lines by myself but when i tried to call or start the modem for broadband connection, I'm getting message of services getting temporary stopped and have to contact to local account officer.
Even after paying bill...they cut the lines and providing no service to fix the lines as well...

Dear sir, This is the complaint regarding mob no.[protected], Which is in my name, Umesh R Giri. i have paid ₹2500/_against the due amout which was around ₹ 2700/- on 28/07/'15 by Cheque of Canata bank and as usual where bsnl where used to start my services on sumission of cheque, Mr.Shankarlal o[censored]r a/c in baroda says he needs ₹ 2700/- in advance in order to start my services. I bave credit limit of 2500/- which they deny to accept. I have no overdues atall. I fail to understand the style and high-handedness of these officials of bsnl in this worl of high comppetition. I there for request u to enquire into the entire matter and solve the matter according to principles of equality and custumer satisfaction and not on laws instantly made by irresponsible individuales occupaying high posts in public institutions on the basis of sinieority and not by eligibilty and humanity. Thanking you, Aggreved, Umesh R Giri

R/Sir
my name is surinder pal and i have a authorized premium collection centre from LIC.(LIC MINI OFFICE) my landline number is [protected] i have been facing problem in my broadband connection from last two months. i have informed BSNL exchange executives about my problem but they did not solved at all instead they started ignoring my calls i want you to take a strict action against these employees
yours sincerely
surinder pal
mobile number- [protected]

The company claims to resolve issues in 24-48 hours. but my phone is dead since 4 days and also the broadband doesn't work. every time i call to complain they tell me to wait for a day or two and tell me my complaint has been forwarded. moreover when i ask them to let me speak to their supervisor they simply disconnect the call. the service offered by them is pathetic.

My phone no is [protected]. I have been trying to get my BSNL Blackberry services deactivated from this number. But the customer care numbers are not working. No one is responding to the calls. I am completely fed up of this bsnl service. Please help.