Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL recently launched night calling free plan for some specific customers. When I called to BSNL toll free no 1500 for activating the same plan on my landline[protected] then they activated the same plan on my landline and we have confirmed 2-3 times for the same in the interval of 3-4 days and every time they told that it is activated and you use the same facility. We have used the same facility for the whole month but when the bill is generated then it is generated as per my old plan and they have charged me for all those night calls as well. Normally my bill is generated of Rs. 200-300 but this time bill is generated for Rs. 1839, This is bad experience with BSNL services.

Dear Sir, We have cleared bill on[protected] for landline no : [protected] account no : [protected] thru meeseva receipt no : NET[protected] Bank ID: 704582 AMount Paid : Rs.1416/-. But as of today service is not resumed and my outgoing calls are not going. Please resume the service as early as possible.

Submitted my complaint to BSNL BURHANPUR – KHANDWA M.P. SDO in writing on 28Apr. 2015. Faxed the copy to TDM Khandwa, CGM Khandwa and provided the copy to AGM Khandwa by Whatsapp but still no concerned authority is interested to resolve the issue (Having Fax receipts and Received copy from SDO office Burhanpur with his stamp on it.) Booked Complained on BSNL Grievance on 1-6-2015, Docket Number MPR/CO/2015/1545. But still no one interested to resolve the issue. Booked Complained on 198 from Landline several times but automatically it shows resolved after few days each time but neither a single person from BSNL came to my place and checked the status of complaint. As i have taken a Broadband Plan and i m suffering by lack of service due to BSNL authorities, Will i eligible to get compensation claim ? As my work is suffering due to it and i am having loss by their faulty line as unable to access my line according to my wish. Please guide me to proceed further and also let me know the procedure of compensation claim

We have recharged with Rs. 319 for 900 free minutes plan for my BSNL UPW numbers[protected], [protected]. We got the SMS "UR BSNL a/c PV/STV with Rs. 319 by [protected] on 24/06/2015 @ 03:43:21 PM, ST Rs.39.18, Cr. given Rs.0..." but minutes and validity not been added. It is still showing around 300mins of previous free minutes and validity till 28/06 which means new 900 minutes and validity of 2 months not added. Same problem on both numbers. We called BSNL customer care but the executives not able to give any satisfactory answer. Pls help to get this rectified.

sir, i have applied new land line connection on 22 nd may 2015 and given customer id is [protected] but regret to say that i not received any call and no information for the connection and think no action has been initiated hence see it should be done on immediate basis thanks M SATYANARAYANA B COM M A JOURNALISM MEMBER/PRESS REPORTER NAI

My number is [protected] of BSNL himachal pradesh, I was using this SIM from last 9 months in Maharashtra but now my number is not showing roaming sign also when i try to call someone it shows on screen that not registered on a network, I tried selecting network manually, restarting my phone several times/ removing and reinserting SIM, but all in vain. Kindly Help.

My mobile number is [protected] I have been not able to access my sim card as the the problem its saying is that the sim card provided by BSNL Cellone cant register. Please help as my all bills are clear. Regards, Shyamkant Lonare.

Zero balance after getting message vide ref. No. [protected] on 24thJUNE, 2015 that balance is Rs. 220.00 but actual balance is zero. Complaint for the same is not being registered because earlier complaint bearing docket No. 1F20314493 is still unresolved for a similar problem of zero balance after top up of Rs. 220.00 on 18th JUNE, 2015.Pl resolve the issues at the earliest .I am loosing money for every top up in my Cellone No..

I SUBMITTED A COMPLAINT AGAINST OUR PHONE NUMBERS[protected] /263287 / 264006 THROUGH ONLINE AND I RECEIVED GENERATED COMPLAINT NUMBERS TND/CO/2015/1450, TND/CO/2015/1451 & TND/CO/1452 RESPECTIVELY NEXT DAY TECHNICIAN CAME & MADE A THROUGH INSPECTION AND TOLD US, PROBLEM IS WITH THE UNDER LAYING CABLE & IT IS NOT IN HIS SCOPE TO REPAIR, SO HE SHALL ESCALATE IT TO HIGHER OFFICERS. NEXT DAY I GOT CALL FROM BSNL ASKING IF THE ISSUE HAS BEEN RESOLVED, AND I TOLD "NO", REPRESENTATIVE TOLD, THEY SHALL LOOK INTO THIS MATTER, SINCE THEN I DIDN'T RECEIVE ANY CALL AS PER BSNL WEBSITE, ANY COMPLAINT REGISTERED IS TO BE SOLVED WITH IN 5-7DAYS (EVEN IF IT IS IN HILLY AREA) WEEK PASSED AND STILL NO SOLUTION HAS BEEN RECEIVED PLEASE LOOK INTO THIS MATTER AND SOLVE THIS ISSUE AS SOON AS POSSIBLE

Top up amount of Rs.220.00 on 18th JuNE, 2015 not credited in my mobile sim . Even after logged a complaint bearing docket No. 1F20314493 balance amount not yet credited to my mobile account. Pl see and resolve my problem. Name-TAPANKUMAR ROYCHOWDHURY, Mb No-[protected]

sir, My phone Number is [protected].I mistakenly subscribed to BT-SDP TRY CATCHYLOOKS.Because of those messages, my main balance is being deducted by Rs.30/-last week and Rs10 of this week .So I kindly request you to deactivate this plan immediately. Thanking you sir. George

Disabler's Desk - I am a Retd. Sr. Citizen (70+yrs), CVA, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata - Chinmay Kar [A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system] WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW Copy forwarded to: BSNL & DOT Officers for perusal. Copy to all others, having sympathy/ concern towards Aged & Disabled community of the globe may like to see. Although Government of India acting through the President of India, Prime Minister of India etc declared its policy at different forum especially on 3rd December every year i.e. “International Day for Persons with Disability” to help / render better services towards Disabled Persons of the society it is painful to find that the good intention of the government are either ignored or willfully disregarded. [protected]@yahoo.co.in Chinmay Kar चिनमय क़र Glitter Graphics ----- Forwarded Message ----- From: Chinmay Kar To: "[protected]@bsnl.co.in" ; "[protected]@bsnl.co.in" ; "[protected]@bsnl.co.in" Cc: "[protected]@bsnl.co.in" Sent: Monday, 1 June 2015 11:45 AM Subject: Harassment, Ignorance/ neglect & misbehavior made to an aged extreme Paralyzed Disabled can’t move outside - resulting compelled to withdraw BSNL Broad Band connection on protest. Disabler's Desk - I am a Retd. Sr. Citizen (70+yrs), CVA, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons Received 17 Railway Awards during later part services at Metro Railway-Kolkata b - Chinmay Kar [A CASE OF SR.CITIZEN, PARALYZED DISABLED, CANNOT MOVE OUT SIDE W/O ESCORT & fully dependent on e-governance system] WWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWWW CGM/Kolkata Telephones [protected]@bsnl.co.in CAO/BSNL/Alipore. [protected]@bsnl.co.in Others as mentioned: Sub: Harassment, Ignorance/ neglect & misbehavior made to an aged extreme Paralyzed Disabled can’t move outside - resulting compelled to withdraw BSNL Broad Band connection on protest. Ref: 1. CAO/BSNL/Alipore deliberately stopped rent free modems sanctioned by CGM/Kolkata vide E.Mail dated. 05.08.2009 & forcibly reintroduced monthly deduction of rent – reported to CGM/Kol -- See more details at Attachment “SAPRAJI” 2. Holding of different security deposits, bill payments etc through wrong bills for months together – See details at Attachment “Holding money through wrong billing” You are requested to refer the above said letters wherein it was clearly pointed out that CAO / Alipore has neglecting orders of CGM/Kolkata and stopped the relaxations ordered forcefully. The entire issue & all other issues mentioned at different letters to CGM/ Kolkata- stands NO RESULT AT ALL. In view of the fact that that Harassment, Ignorance/neglect & mis behavior to an old aged paralyzed disabled, who can’t move outside till continued by CAO/Alipore & BSNL, I have decided to discontinue to have BSNL Broad Band Connection only[protected] w.e.f[protected]. Broad Band Connection should be disconnected on & from[protected], as a mark of protest to AGED DISABLED PERSONS. It may please be noted that in view of above stand any bill drawn beyond[protected] in respect of Broad Band connection only of phone No.24026000 will not be entertained. Since the undersigned is an extreme paralyzed disabled as narrated above cannot move out side, this be treated as formal notice. Please refer to my mail dated[protected]See Attachment) and return Security Deposit held for Broad Band within scheduled time frame to close BB chapter. Best cooperation & sympathy shown / rendered to this aged extreme Disabled by Dr. S.K. Chakroborty CGM/Kolkata, Sri. K.C.Ghose, Sr. General Manager, South & Sri. B. Naskar CAO during their interaction with u/s is admitted, and appreciated. Copy of this letter is being endst. to all concerned of BSNL, authority concerned for Disabled community of the globe for their information. Chinmay Kar चिनमय क़र 31-May-2015 Glitter Graphics [Due to extreme disability reasons E- governance correspondence solicited] [Available on Skype, gtalk & Webcom] [protected]@yahoo.co.in [protected]@ gmail.com Visit respective Web site for more details: Human Right Activist- Yahoo Group, Active Member Disability International Friendship Forum, Humanist Party of India, DAND, NCHRO, ADR. Member all leading Disabled forum around the world, Member Disabled group- Facebook, Twitter, MySpace, Linkedin, Orckut etc etc & Ex. President (for a decade up to 21.02.03 - become hemaparasis disabled) of Siddeswari Kali Mandir & Seva Sangha, Gandhipalli, Bongaon, North-24 Parganas, West Bengal, India. Address for correspondence purpose:- 1. 3, Panchanantala Road, Paschimputiary, Kolkata-700041 (Kolkata residence on medical ground) [ Out of HO- Kol for 2 months for extreme summer, avail e-mail] 2. Paschimpara, Bongaon, North 24 Parganas, Pin: 743235 West Bengal. (Permanent Residential address)

Sir my bsnl land line no. 277283 of darbhanga distric having code 06272. Connection issued on name of JIVA NAND JHA is not working since one year no body attainding my complain. Neither I receive any bill for payment. Kindly activate my landline and send my bill.

Hello SIr, I have BSNL postpaid landline connection at my home. the landline gets out of order every 10-15 days. Complained 4 times: Complaint No.'s.: [protected]th June 2015 [protected]th June 2015 [protected]th June 2015 [protected]th June 2015 Inspite of paying the bill every month on time I am facing these many pblms.

Respected Sir, with due respect i Lahna Singh submit that i purchaged a BSNL connection No. [protected] under Jai Jawan scheme and gave two number for availing 20 minute free call on daily basis. Initially this facility started after 05 to 06 days. Notstanding with that, after activation of SIM i called to one of my number which i haven for free 20 minute that is [protected]. However it could not connect. Upon which i talked to customer care of BSNL for almost 7 times and it is very painfull to say that all had made a mockery of my problem. None of your custmer care executive was willing to solve my problem. I therefore request you to kindly look into the matter and add [protected] as my choice number for 20 min free calling which i have submitted in my form.

DEAR SIR, In SIVASAGAR district, under JORHAT telecom circle of ASSAM, the officials never do their duty properly.If We lodge complaint that there is no 3g network in our area, they only replied that there is some machinary problem...but they never try to solve the problem.they can provide 3g service only 10-12 days in a month, at present, there is no 3g network in joysagar area for the last 12-14 days.Sivasagar college, Sivasagar civil hospital, Ranghar, Talatolghar and many more ancient monument situated in this area.we lodge complaint again and again, but no result...sometimes, there is nothing in a month, but they collect bills for such a month.we also want to know the time limit for such a complaint has 2 be solved.. bcoz...complaint...complaint...complaint...but...the officials only enjoy the...

Dear sir, I am use the bsnl landline in 8 years.I am shift in new home.so I am shift in my landline connection in same number.so I am complaint in bsnl exance.bsnl ecance officer are not take a action.officers are not take a action and give for money.so please help me. My landline number[protected]. My address Savitriamma, kalluvillai house, nithiravilai, nithravilai p.o, kanyakumai, tn, pin:629154. My contact mobile number:[protected]

On 31st May i have given the request to BSNLto shift my phone[protected] and requested to be shifted and on 10th June . the phone got disconnected but stillnot shifted. Tried to communicate with various authorities but no result. When this can happen with to a senior scientist of ISRO of my self who are always on research I cant imagine the fate of common man. Hope they take note of it. My docket no is TNG/CO/2015/1531

My telephone no is[protected] and it is not working properly from last one year. I have made several complaints but the response from your company was not proper and they are telling that under ground cable fault is there so they are telling that department should change the cable fault, but still they have not changed the cable and my problem is still the same I am your customer from last 25 years .So kindly do the needful as soon as possible. Thank You, C.C.C To 1.COMMUNICATION MINSTER NEW DELHI 2. CHIEF GENERAL MANAGER CENTRAL

I applied for a Wi-Max connection online and my Lead Id is : HPKAN[protected] but even after 10 month no response from BSNL I register a complaint in their website but also no response Very Poor service then how can this company will have more customer if the officers have this kind of behavior towards the customer