Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Now, that I managed my self roaming all the day to find a nearest BSNL telephone number and informed the BSNL staff in Jalahalli. The lady in the customer service didn't update the record yet for disconnecting the connection and transferring to the new Exchange. When I call her, she reluctantly responds stating the server is down and just drops the phone immediately without answering further. When I call again and request her the next process, she just gives me some phone number and tell to ask there. When I call to that number those people say they are not the correct people to answer my query.

Am wondering being India's official Telephone Service Providers and also having the dream of giving Broad Band connection to every home in a village will ever come true with this kind of Customer Service and Staff of BSNL. Forget in Villages, getting a connection in a Metro like Bangalore is so hard!

Am still waiting ...

And the expected has happen. The status now is that the Jalahalli team has forwarded the request to CV Raman Nagar after following up every day. They have allocated the number[protected] to me.

Taking this number I found out my self(with lot of hasle and multiple calls), the BSNl number of CV raman nagar. The madam there redirected me saying that it is in Outdoor(ph no:[protected], madam said server is down and will allocate it to line man tomorrow. I have called up immediate next day and realised that it is allocated to a person named Mahendran. When I dialled him, he said that he is not the correct person and told to check with madam about the correct contact.

Now, I have again contacted Outdoor Madam and realised that the correct person is Lineman named Uday. I wondered and wasted 2 days here as the ticket was with a wrong person. My wife has called up this Line man Mahendran and he was blunt at his reply stating that there in no cable near to the Apartment I stay and dropped the phone abruptly.

Later in the noon I spoke to him again he said the same reason. I rang the outdoor and discussed this with Madam, the lady said that it will be allocated only if there is a feasibility and told me to call next day. I called outdoor next day, now a different person picks up the call, I have to tell him the whole history. He says that if line man says then there will not be any feasibility and was suggesting me to drop the plan of having BSNL Broad Band :(, instead take a 3G dongle.

Hathway people are ready to give me a connection in 30 minutes. There are four active BSNL connections in 150meters away from place I stay. BSNL being nation's service provider cant extend their connections overy 150 meters.

Now, I wonder and laugh when they say that BSNL will provide Broadband connection to every home in a village. Wonder how they'l do so when they cant do in Metros like Bangalore.

Dear Sir,

My sim no[protected] and my mobile no: [protected]. my sim card now showing PUK Blocked . I request please rectify the problem and give necessary suggestions send to [protected]@gmail.com

Hope the behaviour of the employee from Nandyal main branch who issues sim cards behaves properly...

sir
iam ompraksh rai Money deducted but recharge not reflected kutta no. 1 hai bsnl company [protected]