Bharat Sanchar Nigam [BSNL] Complaints & Reviews

This is in reference to application for new FTTH connection at my residenceDetail of Demand Note and Payments are in attached scanned image) Application for FTTH connection was submitted in March 2014. A demand Note was issued from BSNL Office Raghougarh on 21.03.2014 and accordingly Rs 2550 was deposited in Post office for the connection. Even after some months also connection was not given at my residence giving reason that FTTH line was not laid near my residence area. I thought without FTTH line How can I get connection (A valid reason). But it was shocking when I get notification on my cell that my FTTH connection is activated. And worst part was that I got bill too in billing cycle that too without connection. So in nutshell, I applied for FTTH connection in March 2015 (1 Year 1 month 4 days), No Connection provided at residence. Billed for an amount Rs 7203 till date. BILL DETAILS Bill Number [protected] Circle MP-MadhyaPradesh / GNA Bill Date 09 Apr 15 Phone Number 297609 Pay By Date 01 May 15 Account Number [protected] Bill Amount 7203.00 I followed up with local raghougarh bsnl office for the issue. They assured me for resolution. But no further updates from their side. I also send written complaint to them through speed post and receiving was confirmed by one of executive. The issue is long pending issue and needs to be resolved on priority. I tried with customer care toll free number too but they also advised me to contact local office only. Online complain was also not feasible as no option for FTTH connection is available at portal. As It has been more than one year for connection to be provided. Right now I am in no need of FTTH connection at my residence. So it is humble request to refund my paid amount (Rs 2550) and terminate the connection immediately.

Dear All,
Basically we are leading real estate firm in surat.we provide the facilities to our customer of broadband and Internet connection. we would like to inform you that we had a contract with BSNL surat Gujarat on date 22/1/2015 for my both project swar sangini and sangini solitaire located in vesu, surat. on that contract BSNL commited that work will be complete in 4 weeks of confirm contact order and 100% advance payment. we already paid them 100% advance along with contract order. but till toady we dont received any kind of connection at my both site. we received very irresponsible and un satisfying anwer from BSNL . Nobady take this matter seriously. because of that i lost our prestige in market. now we don't wont to do work with them we wont our refund money back.
here i am sending the contact copy and their answer which we received by mail.

In the last five months, my 3G data speed was very slow on evening and night. There a 2G speed is good. Why this? I am calling to the customer care, said this problems. But no success. What can i do? I like BSNL, but this type problems are forcing me to take another provider's connection... Mob: 0 [protected]

The SIM is from UP(east) [renukut] but currently i am residing in up(west) [greater noida]. Earlier the network was fabulous but now a days it has gone to its worst level as during the whole day it completely vanishes for at least 8-10 times. Even though if it is there a proper call cant be done. There is no voice clarity in it. Kindly resolve it as soon as possible.

Dear Sir/Madam,

We have submitted written broadband disconnection letter for our connection[protected] to Commercial Officer, customer care center, BSNL office, M.I.Road, Jaipur dated[protected].
We have deposited our last bill also but still our account not been disconnected, and we are receiving bill message every month then we have contacted to again customer care but not reply properly and told it will not be...

My no[protected] is not working, it is dead but unfortunately no response has come after giving repeated complain.We are very much upset to receive such poor response from BSNL..Stil as on date it is in same condition and no response from technician .

I tried paying BSNL landline bill (Jaipur Rajasthan) online using BSNL portal. After completing the net banking
transaction, Amount was deducted from my ICICI bank and a/c has been debited but amount Rs1, 012.00 got deducted from my account on 20th April, 2015
Below are my consumer details. Name : Shiv Kumar Nadheria Account Number : [protected] Phone Number. :[protected] Bill Invice Number and date : [protected] 03/04/2015 ICICI Debit card payment reference number - Bank trans id [protected]/0
Bsnl gave me this msg. Your Transaction TX [protected] is failed ( Ammount is deducted and transcition is failed)
Kindly help in getting the payment processed. Please let me know if more information is required.

Hello sir, My mobile having phone number [protected] is lost 2 days before please block the number as soon as possible. Details are given below : Name : Ajij khan Mohinur ID proof : Voter id Voter ID number - MT/18/108/237610 Address : on voter card :145 Jalgaon(Jd) Ward - 10 Taluka Jalgaon (jd) Dist Buldhana

Dear Team, In my family all the members are using Cellone Nos.But from last Two years we are facing both indoor and outdoor Coverage issue. I have launched a complaint ID:[protected], about coverage issue in village. Your personnel commits me that your Engineer will attend the complaint in 48 hrs. But still no one attended the complaints. Kindly find below details and update the issue. MDN:- +91-[protected] MDN:- +91-[protected] Location:-At/PO :- Bhotaka, Via:-Kabirpur, Dist:- Jajapur

Sir,


Landline no.[protected], under kattanam telephone exchange, this my house no. Is not working last 15 days, exchange knows the problem, but they are not repairing. So i need your help to please tell them to repair as early as possible.

dear sir.. mera naam shailesh agarwal hai mai home no. 2 road no.2 panchwati nagar near adarsh nagar sonari jamshedour mein rahta hun mujhe ek apne ghar mein bsnl ka landline conection chahiye mai yahan ke brindaban exchange mein mai roj ja raha hun lekin inlog fhir bhi line nahi de rahe hai kripa karke sir mera help kare or mujhe ek landline conection dilwane ki sahyeta kare jiske liye mai aplogo sada abhari rahunga dhanyewaad...

Dear Sir/Madam, My prepaid mobile is [protected]. I am using Internet through mobile. I am not getting proper signal. Sometimes getting 2G/3G and in between it goes off and site is opening. My DATA is being consumed. It is being frequently. Due to this I am not able to do my job and facing lot of problem. To complete my job I took Airtel SIM which is working but too costly to afford. Hence, you are requested to look into the matter and resolve my problem.

My BSNL land line phone[protected] is dead since more than 8 months and in spite of lodging complaint with BSNL both from in person written complaint as well as lodged through swagatham (1500 toll) service, BSNL has issued complaint tracking number but no use of those as no one from BSNL has turned up to us even after a month follow up. BSNL as usual started charging the monthly rental amount in spite of talking to their customer care and requesting either to resolve the dead connection or do not charge us. We keep on receiving the bills even date. Finally we fed up and approaching consumer complaints for a better judgement and resolution. Any help is appreciated. Thanks.

Hello, My BSNL Landline number:[protected] is dead from 15th March 2015. Regarding that I have submit atleast 15 complaints, talked to officers in Patel Marg, Mansarovar exchange, Heera path Mansarovar, exchange, BSNL main exchange. I called there and went personally many times, they always say it will be done in 2-3 days but its April 19th, 1 month and 4 days but still no resolution. Moreover i get the full bill for that month to pay. Everybody knows in these exchanges that this number is dead and need to fix this, but no one wants to take responsiblity for the same. Whenever I called them, they identify me saying, "2395452 na, haan sir jaldi ho jaega ham dekh rahe hain", I dont know what arey they looking for 1 month 4 days. Here are the point of contacts during this period: 1. Registered complaints on 1500 and 198 2. Whenever i submit a complaint, in 2 days i get the message that complaint has been resolved, without fixing the problem they send this message. and this is happening from that day, i submit complaint, i get the message that its fixed, i again submit a complaint. 3. I talked to Mr. Nagarwal in Mansarovar Exchange, he said the same it will be done in 2-3 days, but no use. he said i dont have that staff to fix that problem. 4. So, I talked to Mr. Meena ([protected]), he said the same, regarding fixing but no solution. 5. Then I found a number of Mr. Agarwal[protected] from BSNL Site, he said the same. 6. Then when I called again to Mr. Agarwal, I got the number of MR. N K SIngh ([protected] ), someone said he is the main of BSNL Jaipur. I called there twice he said the same: "Yes, we are working on It". 7. After 4-5 days when nothing happened, I mailed to BSNL Sr. GM, DGM, but i did not get any response yet. Attached are the list of complaints.

hi, I ashish from pune gave the complaint about my data problem on 13 april 2105 but still the BSNL didint solve my issue and i am calling to bsnl customer care that solve my problem as early as possible but they didnt do that. my no .[protected]

Sir, It is requested to please issue the call details for subject cited mobile No [protected] for the billing period 07/02/2015 to 06/03/2015 issued vide bill No. [protected] dt. 07/04/2015, so that I could pay the bill. Regards A. Bhardwaj [protected]@gmail.com

I Dr.G.K MohanachandranNair, phone no. [protected], try to pay bill of march 2015 by online net paying on 16/04/2015 at 20.05 . But the OTP code will not get on time, The secret code get after an hour late .So I can't pay the bill on time. I had to go to the Custumer Care Centre.

Please Deactivate BSNL hungama full service. My landline number is[protected]. I would like the BSNL Hungama plan for movies, games, and music to be deactivated from my account. I have unnecessarily paid Rs. 1191( +410) for the past month without using any of the above said website. Please deactivate the same as early as possible. Also, please let me know if that amount be refunded back in the next bill. Thank you. BY YOGAPUTHERAN L.

Dear sir, I have been billed or charged with a bill of Rs 1965 without even having a BSNL broadband connection, my phone has been suspended & BSNL officers are calling again & again disturbing without any reason. if not resolved . i intend to go to consumer court .. my land line Number is[protected]

my landline is billed with BSNL hungama without my knowledge and they ask me to pay for same, pls unsuscribe from this and credit back my already paid amount of Rs. 175.72 otherwise i will disconnect the connection and will not payment any dues