Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hello Sir/Mam, This complain is in regards to call drop by customer care representative in chennai most of the time. Whenever I used to call, if it is a simple issues then they used to sort it out otherwise they suddenly used to drop the call after listening my queries. Even the conditions are so worst that most of the representative don't know Hindi or English. By this type of activities you are loosing you reputation in the market. I proudly used to say that I'm BSNL customer but day by day your customer care representatives are spoiling your name specially in chennai. I can understand that in chennai hardly few people knows Hindi but at least they should know English to sort out our queries. This is my humble request to please sort out these issues. Hoping for best from our end. Thanking in anticipation. Regards, Shashank Kr. Shrivastava. Mobile No.-[protected].

I need the new Landline connection so I applied to the BSNL office at Mapusa-Goa. But the staff said they cannot provide the connection for individual. If all the flat owners apply, then only they can think on this. Is there any such rule or condition?

Please deactivate the hungama service which I never activated. I am not a registered user and never requested it. I am unnecessarily being charged for the service since three months, so I please refund the amount at the earliest. It is pure cheating on behalf of BSNL. I have phoned the given no. for deactivation but am always told that the lines are busy, which is just an excuse. If it is not deactivated immediately then you will lose a customer.

Dear Sir, I was tried to Call Nepal with my bsnl bihar mobile no. [protected] on dated 15.02.2015 at 4 pm. Without connecting the call, Rs. 10 was deducted from my bsnl main balance. After that i called bsnl customer care executive, but they are unable to sort out my problem. One Executive Ms. Tammanna misbehaved with me when i tried to know the reason of deductions. So, please requested you to return my deducted cash with priority basis. And it will be advisible do not make such type of mis happening in future. Regards- Ajay kumar Azad Mob. no.- [protected] Email id- ajay.[protected]@gmail.com

I was shocked after seeing January, 2015. Bsnl Broadband bill. It was having extra charge Rs.297 in the name of 'BSNL HUNGAMA'. I never used BSNL HUNGAMA. I never opened the site. Kindly redeem the amount Rs.297 from my bill before it crosses the bill due date.

Why did you deduct from main balance top-up 150 on Feb-7-15 if I have my 145 paid. Rs-145 on 12-31-14. netbanking TransID:[protected] ??? Paid 145 on 12-31-14. netbanking TransID:[protected]. As per https://portal1.bsnl.in I sent SMS requests to activate 145-plan. But they didn't activated it. After enquiring 37 days continuously to customer care, they said the SMS request is changed!!!. How can I know it if you are not updated SMS STV request on BSNL-portal from where I did my online re-charge? The customer care said my balance is NIL, recharge it for some amount and send the STV 145 request to get thisRs-145(145 on 12-31-14. netbanking TransID:[protected] ) plan to activate. So did top-up 150 on Feb-7-15. Now I sent STV 145 request beliveing that my 145 plan(TransID:[protected]) will be activating. This BSNL chetaers deducted 145 from my main balance Rs150. I felt like I was cheated by BSNL. I did online complaints several times. They are sending me SMS as problem is solved !!. How did you solved it ?? No one called me. Where is my 145 TransID:[protected]? Why did you deduct from main balance top-up 150 on Feb-7-15 if I have my 145 paid. Rs-145 on 12-31-14. netbanking TransID:[protected] ??? I am Narendra From Bangalore My BSNL NO: [protected]

Sir, My land line No:[protected]. Phone is not working properly since long. After the complaint BSNL persons used to repair but it used to work only one week or so. After sometime they stopped repairing the phone. But without using the land line I paid the telephone bills without delayed. I got fed up with this routine and stop paying the bills. Now they have deducted the bill amount from my deposit amount without giving a prior notice. Without repairing the phone they has deducted the amount. once I got a call the manager asking for the bill payment. I have expressed my problems of phone. He assured that he will make to working but not action have been taken from that side. My question is when I have not used the phone, why should I pay the bills. Instead of attending the complaints simply they deducted the amount of 3000/- and now they are messaging that still Rs 19/- ( I don't remember the exact amount) is pending with me. Whom should i contact for this. Please help me Thanking you Shyamala devi [protected]

i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD in GURGAON STATION. MY MOBILE NO.WAS [protected] AND SIM CARD NO. I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY. my temporary mobile no. is c/o SANJAY YADAV MOB.NO. [protected]

Sir/Madam,

I am unable to make ISD calls. Customer care not taking interest and helping me out in helping out in this matter even after talking to then 7-8 times. I am not able to send message as it is coming as message sending failed. I request you to activate ISD calls from your end on my number at the earliest. It is very urgent and important.

My mobile no. is: [protected]

Thank you in advance.

As i have a postpaid connection of bsnl mobile service from last 10-12 years u der the name of rakesh kumar goyal i always used to pay bill on time but a problem they troubling me by the way of their service in gprs facility .. i have requested a gprs facilty of 1 gb data at 140 per month by submitting an aplication in their head office nd now the problem begins by the way of no service sometimes nd sometimes wjth very nehligible speed. Please resolve the problem at the earliest .. Bsnl nunber-[protected] My [protected]@gmail.com Contact number-[protected]

I have asked for deactivation of the Hungama services provided by the
BSNL in the month of December 2014. I have never used the Hungama services nor any of my family member. But, from the December, 2014 onwards an amount of Rs. 343 is being deduced in my Telephone Bill.

I request you to refund the amount of Rs. 343X3=1029 to me immediately as I have never used the Hungama services.

Dear sir, 1. I have bsnl mobile [protected] and landline broadband[protected] 2. I made an online payment for both my bills on 12 Feb, I have been confirmed of payment made, however the payment receipt which is to be sent on email has not been received todate. 3. This was highlighted and a complaint of this was mentioned on 1500, however on 16 Feb, I receive a message saying my complaint has been resolved, but the receipt has not yet been delivered on my email. 4. The response of customer care is so pathetic that you keep holding the phone for 20 to 25 min but no reply. 5. It is requested that kindly look into the matter and undertake necessary measures so that such kind of difficulties are not experienced by any other customer henceforth and bsnl lives upto its name Regards Cdr Suresh Pandey Indian Navy [protected]@rediffmail.com

D/S I HAVE A BROAD BAND LANDLINE CONNECTION BEARING NO.[protected] (PATLIPUTRA, PATNA(BIHAR) MY NAME IN THE BILL IS NOT MENTIONED PROPERLY INSPITE OF COMPLAINING SO MANY TIMES IN THE CONCERNING TELEPHONE EXCHANGE'S OFFICE. MY NAME IS PRINTED THERE AS "SRIDEV RAJA VISHNU (ADVOCATE) " WHEREAS MY CORRECT NAME IS : RAJA VISHNU DEV (ADVOCATE) PL. DO THE NEEDFUL REG. CORRECTION IN MY NAME NOW ONWARDS IN BILLING. THANKS RAJA VISHNU DEV (ADVOCATE)

I went S P Road BSNL office on 12/02/2015 for new connection first got reply that server is down after my request one lady who were busy talking in her mobile agreed to fill the form & told that it will take 24 hours time.I agreed fill the form choosen fancy number [protected] fancy no 29 paying Rs 843 extra along with my driving licence and Pan Card copy then after I was continues calling 1507 getting masage that they have not received document again I visited the office they said process is going on it will be over within half an hour but after that i am getting masage that this facility is not available in your telephone contact with costumer care when I contacted customer care they said either go to the office where i have given the papers or call 1507 What should i do please suggest I am surprised to see the service which is very poor

My mother has been using ([protected] )this number for the past 5 years. Last month she got a message "Not registered on network". We registered a complaint :2A17807262 which was opened on 17/1/2015 and closed with no action on 20/12015. They said there is no name associated with the number in bsnl records. Its not our fault that bsnl records are faulty WHICH IS A SHAME. She has been uning this number for far too long and don't want to let it go because of bsnl'd fault. Please give us back the number and activate the sim.We are facing a lot of problems due to unavailability of this no. .If reactivation of the sim is not done by the authorities or further delaying tkes place from your side we wud have to go to consumer court.

I have been using this number for the past 5 years. Last month I got a message "Not registered on network". I registered a complaint :2A17807262 which was opened on 17/1/2015 and closed with no action on 20/12015. They said there is no name associated with the number in bsnl records. Its not my fault that bsnl records are faulty. I have been uning this number for far too long and don't want to let it go because of bsnl'd fault. Please...

Respected sir My name is RAJNEESH KUMAR, having BSNL no-[protected]. the phone has been lost and the sim is active. so plz deactivate this SIM. Previously this no. was Vodafone service provider then ported into BSNL. name -Rajneesh kumar from sultanpur Uttar pradesh

Sir, I have a post paid mobile connection in your network. My mobile number is [protected] ( account no[protected]. i missed mobile bill copies since June'2014 though payment was made on the basis of SMS. So, send me my last 10 months post paid mobile bill copy to my e-mail ID given as under [protected]@gmail.com Birinchi Saikia Guwahati

Dear Sir/Mam, My self Mr. Vithal maruti Kshirsagar. Adress- 9, Vishveshvarayya Ho So. Meera Nagar Jule Solapur .Solpaur Maharashtra. Landline No[protected] I had disconnecting my landline connection as on August 2014.And the security deposite was sancioned of amount Rs 1942.00 on October 2014.But still date we not recives the same.I am the Retired senior setizen and i have continuosly follow with BSNL regadring the same. So you have request to please arrange my securty deposite immiditely. Do the needful please. I hope you have resove my problem. Thanks, Vithal Kshirsagar ([protected]) [protected]@rediffmail.com

it is a post paid connection and no. is [protected] (Kerala state, Thiruvananthapuram district). The bill received from the BSNL shows the last date of remitting payment is 19/02/2015 . Moreover the credit limit is Rs. 2500/-. The outstanding bill amount is Rs. 1128/- only. They have barred my outgoing calls without informing me eventhough there is sufficient credit limit. It happened once 15 days back and they had regretted for the inconvenience and retained the facility. Kindly do the needful...