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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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1.9
Updated: May 21, 2026
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So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 362

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S
syed85syed
from Mumbai, Maharashtra
Dec 27, 2014
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Dear/madam I ported my number from Airtel to bsnl in that Pv49 plan recharged .Then they told me 20mb 3g data u will get. I am not able to able to accessing that i called my times to customers care but no response .they will give. Docket number after that massage is coming u r problem is solved this the docket number is 4L26KT345767 and my mobile number is [protected] kindly requesting solve the problems as soon as possible Best Reqards SyedAasraf [protected]
Aug 14, 2020
Complaint marked as Resolved 
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    prabodh arya
    from Kolkata, West Bengal
    Dec 26, 2014
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    Address: Dehradun, Uttarakhand

    respect sir, mera bsnl no [protected]hai jis par maine 10.12.2014 mein porting code BW 337338 liya tha aur es ko maine vodaphone mein port ke liye apply kiya tha jis ko bsnl ki aur se cancil kar diya gaya tha. maine fie se 26.12.2014 ek new porting code le kar vodaphone mein port ke liye aply kiya hai. so i request u ki es bar meri vodaphone porting request ko accept kar mere no [protected] ko vodaphone mein port kiya jaye. with regard prabodh arya (adv.)
    Aug 14, 2020
    Complaint marked as Resolved 
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      S
      singhalshivam
      from Delhi, Delhi
      Dec 26, 2014
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      Broad connection disconnected very later after receipt of application and non acceptance of landline disconnection application.

      Address: Ghaziabad, Uttar Pradesh

      I had submitted an application for closure of broadband connection on telephone no.[protected] registered in the name of my father Dr. R.P.singhal, on 13th September’ 2014( Copy attached). The broadband connection was not working since one week prior to the date of application. Till i.e. 23rd September ‘ 2014, no action was taken by SDO telecom Vasundhara Ghaziabad area Mr. Suresh Sharma ([protected]). When I went to him, he asked...
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      kanchu1
      from Nagpur, Maharashtra
      Dec 26, 2014
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      Address: Nagpur, Maharashtra

      my mobile has cell one error 40, so that it hags my mob.i want to remove it and my mob. 3G Data Charges are very low with cellone, the signal strength is very poor and not getting high speed . My mob internet connection is so poor.i gave msg. for 3G but there is very loose connection of net.
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      Aug 14, 2020
      Complaint marked as Resolved 
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        V
        vasu vadan
        from Vepagunta, Andhra Pradesh
        Dec 26, 2014
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        Address: Visakhapatnam, Andhra Pradesh

        I submited a complaint on 25.12.2014, my landline phone is not working from last 4 days. My complaint without being rectified complaint closed.no bsnl person attended how can they close the complaint . My land no.[protected], complaint no.[protected] today again I registered a complaint.
        Aug 14, 2020
        Complaint marked as Resolved 
        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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          M
          MOOTPREM
          from Delhi, Delhi
          Dec 26, 2014
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          Address: Bangalore, Karnataka

          I have been frequently trying to reach the Customer Care Nos.[protected], [protected] & [protected] for Bangalore Circle to block my Mobile SIM, but my efforts have turned futile because the number is either busy or gets suspended mid way when we key in the required inputs before getting to the customer care executive. I am in a hurry to block my SIM Card as the same has got locked into the SIM Holder of a new Mobile Set purchased by me. The SIM is not active in the new Phone and I am not able to release the SIM from the holder. The set is now being surrendered by me (alongwith the locked SIM Card) for replacement. I therefore request BSNL to deactivate/block the SIM to ensure there is no misuse, I am separately applying for a duplicate SIM Card at the local Customer Care Centre. Regards M Prema kumar
          Aug 14, 2020
          Complaint marked as Resolved 
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            vadrevu
            from Warangal, Telangana
            Dec 26, 2014
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            Address: Hyderabad, Andhra Pradesh

            Even though 3G Data Charges are very low with cellone, the signal strength is very poor and not getting high speed as being advertised by BSNL at Hyderabad in particular Ramanthapur area. Most of the times signal loss and if getting signal will be very slow. This is going on for a long time but no one is taking care of this. Srinivas
            Aug 14, 2020
            Complaint marked as Resolved 
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              S
              srinirajesh
              from Chennai, Tamil Nadu
              Dec 26, 2014
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              Address: Chennai, Tamil Nadu

              Ref: Mobile No: [protected] Dear Sir, With reference to the above subject I would like to bring in to your kind notice that my payment got delayed this time for 4 days. My Outgoing calls were stopped by Cellone from Monday (22/12/14) and I have paid my bill on 23/12/2014 Till writing this mail I could not get connectivity and very sad to say that they should not treat the customer like this and i have been using this number for the last 7 years and felt very bad about your activity. They should not treat a good customer like this. For the last 5 days I could not make any outgoing calls and I am working in Marketing Department and finding it very difficult to work without mobile. Thanks & Regards Rajagopal
              Aug 14, 2020
              Complaint marked as Resolved 
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                Sujata- Ghainna
                Dec 25, 2014
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                Today on 25 th december at 8:20 am i made a transaction of Rs 200 to recharge my prepaid mobile no [protected].which was unsuccessful as i received the message of error.But the amount of rupees 200 has been deducted from my account.Plz tell me what to do...txn id is TXL[protected]. Kindly contact me on this number[protected]
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                  S
                  saravanan85
                  from Chennai, Tamil Nadu
                  Dec 25, 2014
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                  Address: Coimbatore, Tamil Nadu

                  DEAR SIR, MY MOBILE NUMBER IS [protected], LAST 1 WEEK MY PRE PAID NET CONDUCTION IS NOT WORKING PLEASE SOLVE THE PROBLEM AND RE ACTIVATE THE NET WORK CONDUCTION THANKING YOU
                  +1 photos
                  Aug 14, 2020
                  Complaint marked as Resolved 
                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                    J
                    janardan_S
                    from Mumbai, Maharashtra
                    Dec 24, 2014
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                    Address: North Goa, Goa

                    I Mr. Janardan Waman Shetgaonkar was applied for New land line and Broadband connection in month of September 2014 at Office of Mapusa, Goa. Landline connection is given on 10/11/2014 (Phone No.[protected]. But Broadband connection is not yet given. Kindly look into matter and do the needful on urgent basis.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      N
                      nagel2211
                      from Morjim, Goa
                      Dec 23, 2014
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                      Address: South Goa, Goa

                      I have made several complains to BSNL regarding the poor link speed that I receive. I am using the BBG Combo ULD 2799 plan which proclaims 4Mbps. I do not receive 4Mbps, nor do I receive 512Kbps. After contacting, they always say that I'm getting my full 4Mbps, and that my link is limited to 4Mbps as I'm on the 4Mbps plan. But I do not get 4Mbps. I receive pathetic link speeds ranging from 56Kbps to 300Kbps. Their Customer Care never have a solution, nor do they even bother to rectify or give any detail about the matter, they just say that you are receiving the speed that you have paid for. Don't you think that Rs.2799 is a lot to pay for a connection that is not even giving speeds of 512Kbps? To whomever it may concern, kindly get this matter resolved.
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        P
                        parul.m12
                        from Chennai, Tamil Nadu
                        Dec 23, 2014
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                        Address: Allahabad, Uttar Pradesh

                        I requested to disconnect the land line service[protected] on 3rd oct 2014 to Kereli branch Allahabad. All the formalities are done(Telehone set is returned) Still I have not got my security amount refund . Pleas do the needful. Thanking You Rajesh Mehrotra
                        Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                          AYANSAHA
                          from Kolkata, West Bengal
                          Dec 23, 2014
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                          Address: West Tripura, Tripura

                          APPLIED FOR CLOSURE OF MOBILE NO-[protected] ON SURRENDER.THE CONNECTION WAS DISCONTINUED ON PAYMENT OF A SUM OF RS-11 AS ON 22.11.2014 ON SURRENDERING THE SIM AT MOBILE COUNTER, O/O THE SDE(GSM) NORTH GATE, ON BEING ISSUED A RECEIPT IN TOKEN OF HAVING RECEIVED THE SIM.SURPRISINGLY, THE BILLS ARE STILL BEING PREPARED AND SENT TO THE CUSTOMER INVITING UNNECESSARY HARASSMENT.KIND INTERVENTION IS SOLICITED FOR IMMEDIATE REDRESSAL.
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            kuljitsall
                            from Delhi, Delhi
                            Dec 23, 2014
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                            Address: Ludhiana, Punjab

                            Please give the details of following number, Because since 2 days that person is going on calling me, so its very urgent fot me to know abt that person, I required his name & address so that i cam make out from where he is calling. HIS NUMBER IS [protected]
                            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                              PC Mohan
                              Dec 23, 2014
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                              I have applied for a new connection online in October and the necessary application form and documents were collected by your local representative in last week of October. I received the above number from local exchange after three days with a promise that the line will get connected within 10 days. Since then I have received several calls from your technician asking for the location to come and connect the line which has not been happened so far. I regret to bring it to your kind notice about the lethargic approach of the concerned staff to carry out the necessary connection.
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                H
                                Hosuraiyah
                                from Satna, Madhya Pradesh
                                Dec 23, 2014
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                                Address: Krishnagiri, Tamil Nadu

                                My telephone (Land line no is[protected]. The same is not functioning since March, 2013. Inspite of several complaintsto several officers from Chairman to GM to everybody, BSNL has not taken any action resolve the complaint. At last after receiving a bill for Rs. 25000/- (approx) I sent copies of all the correspondence to GM and AO BSNL Dharmapuri, TN. Within 15 days my telephone was disconnected and they sent an intimation stating that my account has expired since 15.12.2014 and my amount will also expire w.e.f 31.12.2014. Without land line my internet does not work putting me into a lot of difficulties.
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                  D S Viswanathan
                                  from Muvattupula, Kerala
                                  Dec 23, 2014
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                                  Address: Chennai, Tamil Nadu

                                  I have a BSNL Post paid Cell one connection with mobile No. [protected]. I am making payment regularly within due date in Thiruvanmiyur Post Office (600041). Till date i didn't have any problem but today morning i am getting a recorded voice that all my out going calls are barred. When contacted help-line, they could not give me the specific reasons and advised me to approach BSNL office Adyar. In-coming calls are received without any problem. When regular payments are made within due date reasons for not allowing out-going calls may please be intimated. Complaint 2: Signal strength in Fort Area (600009) is very poor. Frequently the call gets disconnected in between the call. Please try to improve the service. D.S.Viswanathan Asst. Controllet AO(Navy), Fort St. Geoge Chennai - 600 009.
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
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                                    vtjose
                                    from Gajuwaka, Andhra Pradesh
                                    Dec 22, 2014
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                                    Address: Ernakulam, Kerala

                                    My landphone[protected] and BSNL broadband connected to it are not working for weeks. We reported the complaint at the BSNL Telephone Exch., Maradu, Ernakulam, Kerala, many a time.We have already paid Rs.7500 as annual payment towards availing internet services. We are in very urgent need of internet services. The cable problem noted by the exchange is not yet solved.Kindly take immediate action to redress our grievance.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      S
                                      susee57
                                      Dec 21, 2014
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                                      Resolved

                                      I have paid the bill amount of Rs.954/- on 6.12.2014 though I was out of country from 15.11.2014. I was shocked to see that my bill is pending for payment and I was asked to pay Rs.1054/- again on 17.12.2014, stating that the due date is 29.12.2014. I again made payment of Rs.1054/- on 17th itself as only after making payment we can appeal for refund otherwise the connection will be disconnected. Now I would request you to refund the amount of excess payment made by me on 17.12.2014. We will be returning to India only during 2nd week of January 2015. Your immediate attention is requested in sorting out this issue. S.SRINIVASAN [protected] (active only after 12.1.2015) email id: [protected]@yahoo.co.in (your immediate reply to this email id will be appreciated)
                                      Aug 14, 2020
                                      Complaint marked as Resolved 
                                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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