Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Since the first week of April 2014 my Telephone set is out of order. On 10th April I lodged a complaint (Docket no. [protected] dated 10.04.2014). Till now I tried several times to contact the local Exchange. On the middle of June 2014, I was able to contact the concern person (perhaps SDE,[protected], who assured to solve the problem shortly. Unfortunately noting happened to reconnect the dead telephone set. Still BSNL is sending bill regularly and deduct the bill amount from my bank account using auto debit facility.

SIR, I AM NOT USING MY TELEPHONE/BROAD BAND SINCE 14TH SEPT 2014 AS I HAVE COME TO USA TO VISIT MY SON BUT TELEPHONE BILLS ARE COMING WITHOUT USING TELEPHONE AND BROAD BAND.MY HOUSE IS LOCKED AT CUTTACK.THEREFORE IT IS REQUESTED THAT NO BILLS SHOULD BE MADE IN MY NAME TILL I RETURN TO CUTTACK FROM USA ON 7TH JANUARY 2016. PLEASE CUT OFF MY TELEPHONE AND BROADBAND. DR DAMBARUDHAR PANDA CUSTOMER ID [protected] ACCT NO, [protected] TELEPHONE NO.[protected]

My last month invoice was Rs.81, I paid Rs.100, Rs.19 more. I received Rs.466 invoice for the the month of Sept 2014. Now I want full details of my last month invoice. If I used then I am ready to pay if not then bill amount should be reduced. The bill details should be sent on my mail is as under- [protected]@gmail.com. Kindly do the needful in this regard. Thanks

I am using landline[protected] my problem is that my telephone was provided with the service of self dialing with code 161 and for communication purpose in my family from floor to floor

Off late when i lodged a complaint for telephone not working the facility has been withdrawn and the lineman says that the facility is with drawn - when enquired with the bsnl officials of the area, i was told that the facility is not withdrawn

The lineman is playing in between i do not understand why. We have been paying our bills regularly when payment is made in time we do expect the same type of facility from the authorities

It is requested the matter may please be taken with the authorities in restoration of the self dial facility

Respected Sir/Madam, We have made complaint of out-of-order odf landline[protected]. After some time even without conformation with the user the fault booked is messaged that the fault is resolved. Please make public to feel great o[censored]sing BSNL land line services. Complained Date Docket Num Resolved Date without solving [protected] [protected] [protected] [protected] [protected] Please justify as the phone services have not been in use for nearly 5 days but, the bill is generating for30 days,

On inserting new sim of bsnl postpaid service in sony z3 my gprs not worked inspite of all settings and contacted customer care on 19/10/14 again and again no sttings was provided to me and i was asked to send my mobile model code and send it again and again and it yielded no results inspite of calling customer care again and again on [protected] finally i called on same no on 9.55pm customer care executive mr joginder responded with very ill and rude behaviour and then i asked him to get me to some senior officials but he satarted misbehaving with me... I am unable to understand such behaviour from such reputed company...plz explain me why and why not i shoulx not approach conzumer forum for such behaviour making company and ustomer care party Surinder kumar [protected]u

mahodaya, mai aur meri puri family bsnl ka phone stemal karte hai lekin pichhale 10 dino se mobile me ya to tower hi nhi rahta aur agar rahta bhi hai to bhi na hi kahi phone lagta hai aur na hi kahi se aa pata hai. iske pichhe jo sabse bada karan hai wo hai yaha ke tower operator dwara ki ja rahi laprwahi aur tower se gayab rahna. sirf itna hi nhi yaha is kshetra me lage wi-max cnnection bhi isi wajah se band pade rahte hai. mahodaya hamari samasya ya hamare kshetra ki samasya ko sangyan me lete huye ati shigra niwaran ka kashta kre. dhanyawad. customer vinod kumar yadav [protected] amauli fatehpur (u.p.)

I am alia anis and ii am using broadband services with the No[protected] and my add is Maudaha, distt- hamirpur UP... this is really painful to tell you that a even after clearing all of my bills I am not able to get net services in my broadband and this is not a matter of one or two days in fact I am become sick and tired of it... in the whole month these services are okay for hardly one weak.. and when we complain about it thethen we get such irritating answers like " I am retiring after three months so after my term you'll be getting all the services on time so keep patience . And on top of everything the SDO working here is least bothered aboutabout any complaint as if he doesn't want to do anything departmental or he doesn't know anything at all... sir please do something regarding to this or tell me the helplessness of these Govt staff so that I can also opt to go for disconnection as the lots of other consumers of our area are already gone for... SDO of our area is really a big pathogen of our govtal system he really shows us the real and raw face curruption with such bravery... he doesn't listen to anyone and the top royalness is like he doesn't talk to any consumer and made the system like consumers are not suppose to talk to hhim... sir please do the needfull so that we can use the services and facilities provided by govt and so that we can proudly carry our basic rights... Thank you

My land-line connection number along with STD code is[protected], is not working. We have both broad band and land-line which got disconnected since 3 days before. Have made a complain day before yesterday but no response. Without Internet and land-line it is difficult to make a complain and then waiting for response for 2 days. Please make immediate response and solve this issue.

My landline number along with STD code is[protected]. I have got a broadband connection along with it which was giving satisfactory service for past few years, but from about 2 months the internet connection is frequently going down and recovering in some time i.e. the internet runs fine for 5 minutes but suddenly it gets disabled for 10 minutes, whether the dsl indicator is blinking or not. It is very annoying as it has caused me to lose a lot of valuable information. I request the responsible authorities to please look into the problem and resolve it.

Dear Sir, I want to draw your kind attention on the way of working of BSNL Rajasthan.I have applied for a new landline phone connection on date 22.09.2014 in BSNL Vaishali Nagar, Jaipur exchange. I am residing in Vidyut Nagar, Jaipur which falls under Vaishali Nagar, Jaipur exchange. A demand note for Rs 500 /- was issued by BSNL deptt on the same day & I deposited Rs 500 (as demanded) on the same day i.e. on 22.09.2014. I am sorry to write you that 25 days have gone / passed but till date nobody has contacted me from BSNL deptt, no connection has been provided to me & no information has been sent to me regarding my phone installation by BSNL department. I have personally visited Vaishali Nagar exchange 3 times but they are always telling “connection shall be provided within 2 days”. In present scenario when private sector telecom companies are providing telephone connections in 2-3 days such type of services of BSNL is so much embarrassing & painful. Now I am no more interested in BSNL’s services .You are requested to arrange to refund my Rs 500 immediately by cheque on my address given in my application form. You are also requested to take necessary action against responsible staff for such a bad service & unlawful delay in the matter. Thanking you. Yours Sincerely, Arun Kumar Singh Rathore Vidyut Nagar, Ajmer Road, Jaipur (Raj.) (M) [protected] Email Id : [protected]@gmail.com BSNL Deptt DN Id No. [protected], DN date 22.09.2014 Exchange : JPRVSL (Vaishali Nagar, Jaipur) Provisional phone number alloted :[protected] Receipt Number [protected], Date of Receipt : 22.09.2014, Customer Id [protected]

I have lost my mobile phone which has the BSNL Cellone prepaid connection. Request you to kindly deactive the SIM Card to avoid misuse of my mobile number. My Mobile No: [protected] Lost Mobile Model: Micromax Unite2 A106 Lost Mobile Area: Domlur Bridge Please Block the SIM Card. Best Regards, Venkateswarlu L

sir, hangama..com bsnl service is activated on my no.[protected].so you are requested to please deactivated the service hangama.com immidiatly.because ihava paid 945/ ---for 3months regulerly.(315 rupees per months) thanks. DR.RAJESH SHARMA [protected]

account no [protected] invoice number [protected] dated[protected] land line no[protected] detail of bill recuring charge Rs 90+275 ussage chargesRs 637+249 total =Rs 365+906= 1271-356.57(discount) =1271+148.27(tax)=1062.70 actual corrected bill amount But ammount bill given by you showingRs 1347.90 you are requested to adjust exess ammount RS 285.20 paid by me, in nexr bill month of oct 2014 rakesh kumar arzare

May kindly note that the bill against telephone no[protected] for the month of August 2014 as indicated in your bill, is Rs 1061.00 .. While making the payment on line r BSNL web site revelled that the due is Rs 2074.00 I have paid the amount Rs 2074.00 on line on 12 th October 2014 ., assuming that this amount is including the bill for the month of September also.. The Receipt no of the payment is[protected] and Txnld: TX[protected]. I am getting frequent telephonic warning from your customer service regarding the non payment of bills. Requested to do the needful. Deb Sundar Chatterjee

Hello Sir, Please block my SIM Card. My phone number is [protected]. I have lost my mobile and the SIM is still active. Please do the needful and kindly send a confirmation mail back to my email id [protected]@gmail.com. Thanks, SOURABH KANTI DE

Sir, My father has lost his cellphone containing a BSNL Cellone Postpaid number on his way to Muzaffarpur last evening..On his behalf, i request you to kindly block the sim to avoid its misuse and excess billing. The no is +91-[protected]. Regards, Sonam Bangalore

Each time I make e-payment of my telephone[protected] bill, pay receipt is stored in my mail box and I preserve it as a ready reference.This time for the current bill this practice has not been followed, may be for some cyber fault.Any way I'd deem it a favour if you'd kindly send the pay receipt to my email id([protected]@gmail.com).Happy Diwali.Thanks.

dear sir i am user of BSNL Cug Plan @ 109 since last two years. But since last 15 days there is no range of 3G sevrices and so i am unable to use internet. I aiso visited to local office of service service provider and they fiatly told me that there is a problem in IC but avoided to give in writing. This shows that they are not intrested to deal with consumer complaints . So you are requested to remove your deficiency in service and solve my complaint immediately Regards Adv Shrikant P Shelke shegaon M [protected]

Dear Sir/Madam I applied for new connection on 16.09.2014 for broadband service and deposited the amt for broadband service too but till date service is not activated. Landline was installed on 29.09.2014 but broadband service is still not activated. In-spite of my several request and visit for activation of BB it is still not activated. Every time i visit them or call them they told me that service will be activated on date but still it is not activated. I am really fed up with BSNL service, if BB service will not be activated in next 2 days i will terminate my connection.