Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Vikas Kumar House No. 610, 2nd Floor, Sector-45, Gurgaon-122003 Landline No. / Broadband[protected] I would like to draw your kind attention to above mentioned subject. I have made number of complaints to Online Complaint Booking, Telephone exchange and once to their Grievance Cell as well, but no one take our complaints seriously. Below mentioned problem we are facing since 2013 (Every month). 1. While complaining through Customer Care Executive our calls never get connected to customer care executive. It is a huge problem for last 6 months that no-one can speak to Customer Care Executives because call does not connect to them. I am telling this status because I have spoken to number of BSNL consumers around. We cannot speak to anyone of the BSNL official for our problems. 2. Every month before/after raising the monthly bill and before due date internet / landline connection gets disconnect. Only automatic complaints can be registered for which we only get the complaint ID and 48 Hours rectification status. 3. They don’t even send any hard copy or alerts for the bills. Our monthly bill status, we have to check of our own in our BSNL account. Kindly look into the matter and do the needful as we have been mentally harassing by BSNL due to their irrespective services.

Since last 3 months, due to breakdown of tower(s), it is becoming quite irritating to use BSNL mobile as the signal is not received in home as well as at work-place right in the heart of Ponda city. Whenever approached, we get only one reply from the BSNL office that they can do nothing as the towers have failed. Is it beyond repairs, then shutdown the services and close Ponda exchange......

Hi, I lost my mobile with bsnl sim (Karnataka Registered). Mobile number is [protected]. I tried calling customer care but there is no option to talk to bsnl representative. Please block my sim so that no one will misuse it. My current working mobile number is [protected]. Regards Shashank

Sir, Every month I used to get sms of credit of my Pension to my account in RBI CREDIT SOCIETY NAGPUR. But for the last two months I am not getting sms of credit of my Pension. When contacted RBI CREDIT SOCIETY they say that it is a fault of BSNL because they (Society) send SMS every month. My Mobile No is [protected] My email address: [protected]@gmail.com Thanking you Yours faithfully, Dinkar Damle...

Sir, Please be informed that my mobile is lost and missing since today(1st Oct) evening. To avoid misuse of the same, the SIM for the no [protected] needs to blocked with immediate effect .My Account no is[protected]. Please do the needful at the earliest & oblige . Regards, Saibal Brahma 18 Nanda Lal Mitra Lane, Tollygunge, Kolkata-700040 Alternative no : [protected]

Dear Sir, I have today tried to recharge my mobile (bsnl hyderabad connection no: [protected]) online through your website but it was not successful. I observe from your website that BSNL AP is not in your portal list for Hyderabad. Then why are you still accepting the recharge on mobiles with BSNL connection. In the last one week this is the second time I faced this problem. Please update your website and remove BSNL Ap from your list if you are bot handling payments to BSNL portal. M Vijay Kumar

Complaint: About a charge for rs 7290, which I never used or downloaded data (BSNL Mobile Customer A/c No.[protected], cell no: [protected])my BSNL Mobile Customer A/c No.[protected]cell no: [protected]Complaint: About a charge for rs 8000, which I never used or never downloaded data I have received a bill for Rs 8000 for alleged use of 11GB Data.My laptop has 3GB free space.If full 3GB capacity or greater than 3GB capacity is used, my laptop will crash.There is no scope with my laptop to use 11GB.By personally visiting the below addresses1)BSNL Customer Service Center, near p&t quarters, secunderabad2)the Concerned officer in Cell One billing complaints, paradise, secunderabad, I gave a written complaint, that I have never used so much data, So far there is no response.I request you to look into the complaint immediately and correct the billing and restoration of my BSNL 3G Data Card service.more details and facts about my complaint)There was never a warning to me in this regards)As per History from my BSNL 3G data card, the data is like below uploaded data is 2.65GB, downloaded data is 1.49 GB no where it says 11GB was downloaded)As per my plan 5GB data is discounted, but I never downloaded 11GB or fully utilized my 5GB discounted)The net speed was always ridiculously slow around 1Mbps, to download such huge data, it would take several days to download 11GB data. Hope to hear from you regards Subrahmanyam A. Vaddi[protected]

i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD AT HOME. MY MOBILE NO.WAS [protected] AND ACCOUNT NO. WAS[protected], INVOICE NUMBER WAS[protected]. I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY. my alternative mobile no. is c/o SANJAY KAR MOB.NO. [protected]

Dear sir, I am nayeem john from erode my bsnl mobile number[protected] last 4 days onwards 27/9/14 to 29/9/14 my internet npt working i called your customer executive for 3 times but nobody is responding well please help me with this issue and sort out quickly

Dear Sir/Madam I would like to block my BSNL sim (prepaid - microsim) bearing number[protected] as I lost the phone before I could recharge for the first time. I do not want my sim to be misused. I lost it around 10 days ago. (19/09/2014) in Bangalore. My alternate contact number is[protected] Thanks

I found that a sum of Rs.289/- and Rs.390/- has been charged as one time charge in my telephone bills for the months July and August 2014 respectively for the reason downloading of Hungama.com. movie, music and games. (My Phone No.[protected]. As I have not opted for this facility and also not all downloaded any programme from this service, I hunbly request you to kindly DEACTIVATE immediately the HUNGAMA.COM from my broad band service. Also I request you to kindly refund the amounts of Rs/289/- and Rs.390/- already paid b;y me. Thank you very much. (My phone No.[protected]

i have registered a complaint for broadband on my number [protected] with registration number [protected] on 27/09/2014 and i got a message saying it has been resolved on 29/09/2014 but no one even visited or called on landline to ask about the complaint . i just got the registration message and resolved complaint message without any action being taken on it and the broadband connection is off for last 2 days and no one picks up call on 1504 (helpline number) as soon as it starts ringing to connect to executive, the executive disconnect it .

Dear Sir I'm a loyal customer or subscriber of the BSNL broadband Internet service. I was the owner of the telephone number 2437 1568. I took the BSNL night unlimited broadband connection in the year 2006. According to my plan I was supposed to get free Internet (downloads not chargeable) between 2 AM to 8 AM. Recently in July this plan has been withdrawn by BSNL without giving any prior notice to the customers. All the customers have been unjustly billed with a huge amount for the month of July and August. In my case it is more than Rs 18, 000. I never had to pay a bill more than Rs 800 per month. We believe this is a very unethical move or malpractice being done by the BSNL ISP . Please take a look into this issue a lot of people have been affected by this. And they have been threatened with legal notices if the bills are not paid. We are being forced to surrender our landline and pay this bill please help us. To understand the gravity of the issue and how it has affected so many people across India please follow the links given below.(please see the comments) http://telecomtalk.info/end-of-a-golden-era-bsnl-to-do-away-with-night-unlimited...⇄ http://telecomtalk.info/unethical-move-by-bsnl-customers-not-intimated-about-maj...⇄ http://www.bsnlteleservices.com/2012/07/broadband-limited-plans-2012-for-home.ht...⇄ http://telecomtalk.info/bsnl-broadband-huge-bills-sudden-plan-changes/120396/ I would request all the victims to raise their voice against this malpractice by lodging a complain here http://www.pgportal.gov.in/Grievance.aspx

Sub: Telephone Not Working- Reg Ref: Telephone No.[protected] & A/c No.[protected]. Dear Sir, This is to inform you that the above mentioned Land-line Telephone no is not working from 15th September-2014. I already registered a complaint through telephone fault booking systems on 16th September, 2014. The Complaint Docket No is[protected]. Request you to solve the telephone complaint at the earliest. Regards. Thomas Poulose S/o V C Paulose Mob:[protected]

sir, i am from basirhat north 24 parganas west bengal.i took new one 3g connection. my mobile not found 3g network but data card some time found 3g network three bar and signal strength(-106dBm), internet speed is very slow download speed above 30 kbps some time 10 kbps.at basirhat more time link failure s.d.o.t no action for this problem .2g network in one month four or five time no service .pleaase do something and solve this problem.

Now a days I received some unwanted WAP SMS (like some bad site and bad WAP) from Wap.59000.in/maverick/mh.jsp. Please STOP this one and also unsubscribe from this site and also block some other unwanted site SMS... My number is [protected]

i have submit complaint to bsnl many times that net speed at my place nigam chauraha mumfordganj is worst on 3g. bsnl inform me that prob has been resolve but problem is same. i want to know where i send complaint about this wrong information. and i request to higher authority of telycome. they suggest not to send wrong information

Further to my request on[protected] regarding stop o[censored]nwanted sms from various publicity company from bv 567777&bv 651000 and others it come to my knowledge that you are going to ignore my request and once again sending daily a lot of sms to my both mobile phone nos [protected] &[protected]. So, I would like to obtain a permission from you to to lodge the same to State judicial authority & H E Telecome Minister Govt. of India for necessary action.. Thanks with best regards, M.K.Borah P.O. Digboi Borbil No 3 village, Dt. Tinsukia ASSAM 786171

Sir i had landline+Broadband connection in Rampura m.p. whose tel. no. is[protected] For which i had submitted a connection termination request at BSNL office Rampura Abour 2 months before but only my broadband connection is terminated & i am still receiving tel. bill for landline Also my deposit is around Rs.4500 which is not refunded.

We have applied for new land-line connection on 23.08.2014 following are the details: KIRANPAL SINGH KRLPPT[protected] DN NO.[protected] LANDLINE NUMBER ALLOTED- [protected] We have been following up for our new connection applied since 23.08.2014, and till now connection is not installed. Inspite of several mails, calls(local office, lineman, JE, SDO, DGM) and visits, there is satisfactory answer or solution. Even they dont pickup the call in first attempt and after several calls they behave like we have done any crime to apply BSNL connection. It shows since top to bottom there is no sincere or good handling person and thats why your reputation in this modern India is Zero. We are in constant touch with following persons on phone but to no avail: 1. Mr. Sher Singh(JE) - [protected](JE) 2. Mr SDO,[protected] 3. Mr. Pushkar(DGM) - [protected]- this officer dont take a single call even you try hundred times 4. Local office[protected], 2658000 Could you please suggest what else is expected from the consumer??? Regards, KP Singh #[protected]