Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Some lady called my Land line posing as a BSNL Executive and presented that BSNL is offering some blah-blah service which provides Video, Audio and Games with great speed. She also told that the Service is charged on a day-to-day basis. She asked for email ID and immediately sent a password for the service. Doubting something fishy I called their toll free number and asked to deactivate the service. They replied that I should login atleast once to have the service deactivated. Upon logging in I found that they have subscribed me under multiple plans without me being aware or of my consent. This is a tricky ploy employed by these gang and I'm pretty sure BSNL officials are involved and rewarded in this scam. I'm posting this just for the people to be aware on this scam.

Respected Sir/Madam, Im Patil Harishchndra Vasudev My mob No. [protected] form Shirpur Dist- Dhule 425405. I have done on line recharge of Rs.108 but unsuccessful Transaction on 01/11/14. so I request again and again in the bsnl costumer care with reference no.[protected]but they did not satisfy answer to me and didn't return my charges. bsnl Exacatives Name Is 1) M/s. Puja 2) M/s Reshma 3) Gopal 4) Priyaka and Senior Exacative 1. M/s Janki 2. Manish 3. Manisha So please reversal my charges Imagiatly.

my name is thangaraj my mobile is missing saturday nite place my house[protected] my nobile iemi number [protected] & [protected] 16gb memory card dual sim card airtel & bsnl simcard blocked my mobile order web site flipkart order id 0D[protected] seller ws retail order date[protected] pls help me sir any contact no [protected] & [protected]

BSNL Hungama services customer care people called my wife in September and tried to get the Hungama services activated. She clearly explained them she does not know and cant give nod for activation and they need to speak with me for services to be added. Inspite of that HUNGAMA representative somehow activated services by wrongly reporting that user has accepted for activation. When contacted hungama team they are saying they cannot do anything regarding reimbursement and telling what is recorded in their system which was falsely represented by their customer who called my wife. They are also saying that they will not do it.

1)
[protected]; Bill Number:[protected] dated 06/10/2014; Unauthorized Hungama amount billed: Rs. 150.37 + Service taxes

2)
[protected]; Bill Number:[protected] dated 06/11/2014; Unauthorized Hungama amount billed: Rs. 347/- + Service taxes


Request you to arrange to revert these charges immediately and adjust my bills accordingly for the total of Rs. 558.81/- towards excess billing done by BSNL in Oct 2014 bill and Nov 2014 bill without my authorization. I deactivated all the 3 services yesterday i.e on 13/11/2014 on hungama website after speaking with a BSNL customer care representative. So you also make sure that I am not billed in the next bill of December for these services from Nov 1 to Nov 13 apart from providing full reimbursement for the past 2 bills charged amount in December bill including services taxes to the extent of Rs. 558.81/-

Please note if you cannot arrange for reimbursing Rs. 558.81/- in December 2014 bill and also make sure I am not charged for the period 1/11/2014 to 13/11/2014, I will not pay the current and future outstanding dues

I had received message which read "Recharge with Rs.211 and get Rs.125 talktime plus 1GB highspeed 3G date with validity of 21 days. Accordingly I recharged with Rs. 211/- on 12/11/2014 at 10:13 hrs under reference No.[protected] which was successful but I have received only 1GB data with validity of 21 days and not the talk time. I tried to contact on No.1503 on several occasions but no satisfactory reply has been received. I am therefore compelled to register the complaint through this channel. Pl do the needful and elucidate.

Deactivate hungama service. Deactivate hungama service. i didnot use hungama service.but it billed in my monthly usage.so please deactive this service immedietly and refund for last three monthly payment RS 1041 my landline no:[protected]. my ac no:[protected] address: Jeeva rathinam chellathai, 5/1085, ngo colony, sankarankovil- 627756

Sir, I beg to say that a servies activated on my landlnine no. [protected]. Please deactivate this servies. thankyou

I am facing issue in my broadband connection since last 40 to 50 days (after they tried to update their connection via fiber optics but failed). I have registered complaint again it many times. From last three week on every Saturday, I spend around 4 to 5 hours to talk with customer executives but all are asking me to request to other number. I tried to call on 198, 1970, 1500,[protected]. Even contacted to Mr. J C Rana, SDOP sitting at Narol BSNL Office. He told me to connect to Mr. Shaikh sitting at Vatava BSNL office. Both told me that we are not responsible to server your request and they pointing to each other. So i finally decided to reg. my complaint on Cosnumer complaint. I hope you will help me to resolve my issue. My last two complaints' (registered on 1500) reference numbers are [protected] & [protected]

sir, i want deactivate the BSNL Hungama plan all DO IT immediately my landline number is[protected]

Dear Sir, Sub: Land line not working properly. Ref: Land line No.[protected] & A/c No.[protected]. This is to inform you that the above mentioned land line number is not working properly for more than 2-3 weeks. When I call this telephone number from my mobile or any other number it is wrongly redirected and gets connected to other land line No. is[protected]. I would also like to know if I would be charged for the outgoing calls from[protected].When I call from my land line[protected] there is total disturbance. Please rectify this at the earliest. Regards. Thomas Poulose Mo: [protected]

I have getting Broad Brand Service from BSNL Cossipre Exchange from 17/09/2011 with a Combo Offer. But I have getting a poor Service From them from last 1 year. I am an Advisor and Tax consultant and doing an Emergency Job. But regarding their poor services I have lost my a huge number of IT Files for last years. But they are doing nothing for that. I have buying A Modem from them for Rs.1100/=, but they installed an old Modem to me. They are also doing a GREAT JOB regarding my Land Phone, They disconnect the land line from the Reciever at least 4 months, but I have pay my Bill regularly Basis and any complain done through my Mobile No and spend a high value of money for that. On 14th November 2014 local Branch BSNL TOBIN ROAD told me please Surrender the Broad Brand line and take an another substitute from any other Network, because they can't to solve my BB problems regarding pairing issue. So, what can I do now ? Please solve the Problem?

i have bsnl broadband land line connection since 2000. but due to last one year on every month periodically network fails. either land line or broadband any of is always dead. also online complain website is not responding or once complain is placed then they never updates it or takes care and clear whether complain resolved or not and update status. so u can place complain again.so previous complain status not clear so u can not place complain again. so terrible site. so every day u have to check will it work or not? on every holiday even on Sunday too their server is always closed.if they are not will to provide service then why commit the customer for best service. truely govt, service. learn something from private provider those who resides on bsnl.yet gives better service then bsnl.

DEAR CONCERNT, I have serving to last two week for problem of my broadband connection, we was all ready complean in near about piplani office but no solution at the time. Please resolve the problem, my manthly rental bill is running, waiting for your respected inter fair. Thankfully Sureshsh Chand jain [protected]

I booked complain on line on[protected] that my phone is being used by some one . When ever we try to dial, we found some one is already talking on our line. It was cleared on[protected] but now broad band is not working since[protected]. I again complained yesterday but no one came to attend the complain. I got message that Munirathinam [protected] is assigned fault repairing. I tried several times but unable to contact Mr. Munirathinam. Every month I have to complain ones or twice for not working land line/ broad band. It started irritating me & planning to shift to some private operator if the service of BSNL is not improved in near future. Regards, K P Singh

Sir, I am a routine consumer of BSNL Post paid Mobile No [protected]. I am availing your service from Sep 2010 and this package (date and voice) avail from previous one year I paid a bill amount of Rs. 2267/- for the month of Oct 2014. In the month of Nov I received a bill amount of Rs. 3367/-. I am sure that the said amount for this month and previous month is over than real amount that's I consume for this period. I went to complain centre Udhampur J&K but there is not satisfy response from there they told that the billing amount is for GPRS use. Sir I use this package till 01 years and not more than Rs 600/- charged for this. I want to process complain against this subject and want a satisfaction response. Thank you

The service of BSNL is very sloppy. Applied for a new BSNL Land-line and Broadband connection on[protected] but the employees at the office never took any action to make the connection available. They said that the connection will be available within a week but its already past that. I want you to take action on this as soon as possible.

I had recharged my mobile no. [protected] with Rs. 100.00 by online BSNL portal on 09.11.2014 Amount paid through S.B.B.J Bank online recharge . It did not get recharged but the amount was deducted by bank and my bsnl portal login this hystory not saved. Please refund my amount to my bank account. Kindly support. Transaction Ref No Date of Transaction Payment Status Amount(in Rs.) IGOOEHTFX[protected]:28:52 Failed 100/- Regards R.K.THAKRE Mob-[protected]

I needed to change my broadband plan for which I called[protected]. After 10 mins wait I was connected to a customer care executive who was rude. She spoke rudely did not give me a chance to answer her query and just disconnected the phone. To air my grievance I sent an email(as provided in my BSNL bill) tto the GM but to my further frustration addresaddress is invalid.

Your kind attention is invited to the following problem faced by me, which has not been solved as yet inspite of several messages sent: -

1. That my cell phone no. Is - [protected]

2. That for the last about six months, charges for each call received (Whether received or not) are deducted from my pre - paid balance for the alleged 2g usage, which i do not have. .

3. That in case 2g has been activated inadvertedly, then please cancel the same and restore my earliar plan.

An early reply is requested

Thanking you

Yours faithfully,

Prem paul kansal
Advocate

I recharged my mobile online yesterday for Rs. 555 but even though the bank account was debited, the amount was not credited to my phone. I received the following message - Sales Transaction for Mobile number [protected] could not be processed. Please contact Customer care for further assistance in the matter. Ref No [protected]. Please look into the matter and credit my mobile phone [protected] with Rs. 555