Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I am Dr SACHIN RAO from sec 18, FARIDABAD contact no[protected] and existing costumer of BROAD BAND INTERNET actually ma'am FIRSTLY, i want to complained about broadband service that is very poor.i have newly installed of BSNL broad band internet in april month.. and that is my biggest MISTAKE of my life. i am not getting your internet service properly.every day its turn down. and so many time i did complained but no response..still i am dealing with it i have to do lot of clinical work through internet but i got disspointed. custmer care guys not talked in proper manner and not having problem solving skills Thanx in advance i[censored] look forward with my complainds dr sachin house no 883 sec 18 faridabad

I, uttam bhakat of sainthia, dist.birbhum w.b, have been being a bonafied customer of bsnl land line connection no. [protected], plan500 (broad band service)including free service at night time since last 4years.But without any intimation the concern changed the tariff & sent a bill of amount Rs.1520 for the month of july'14 which is not affordable for me.So I applied to the accounts officer, BSNL (suri circle) to consider my bill amount on 22/08/2014.Till on date neither he considered the same nor responded.Inspite of that now my telephone has been made one-way blocking out going facility. Can I not get proper justice? please advice me what legal action to be taken.

Hello, I want to complaint against BSNL.. I have android mobile, but there is no steady internet in my mobile... Whenever I call BSNL costomer care, they makes me fool, that there is temporary issue.. U plzz tell me, temporary issue may last long how much time?? 10-12 hours max?? But they are saying me the same since last 4 days... however, the problem is there since 3-4 months, I have complained numerous times about the same.. But there is no proper solution. U can check my complaints details there. They just giving me the time, but not solution. Now the actual reason I m telling u... I m calling number of times for the last few days there, but their representatives are not giving me satisfied answers. When I m getting angry, they put my call on hold and cut it.. Who had given them the authority?? Please help me, I m rid out of it... I have proper proof, recordings for the same..

I bought a prepaid 3G simcard in hyderabad and working fine. The moment, I moved to Kolkatta the 3G facility is not working. I have checked the settings and noted the following: (1) Mobile Data is enabled (2) Data Roaming is enabled (3) APN settings default (MCC-404/MNC-73/Authentication type-none/APN Type-Default, supl) I went through all forums and understand the APN setting is appropriate. I have raised a complaint on 30th Sep 2014 and got a reply message the next day stating that the issue is resolved. However it still continues. Kindly provide the solution

Dear Sir, मेरे आफिस का ब्राडबैंड/टेलीफोन सारंगढ़ के टेलीफोन अधिकारी द्वारा बिना किसी कारण से कनेक्शन काट दिया गया है। उक्त जानकारी सरिया के फोन आफिस कर्मचारी श्री निषाद द्वारा बताया गया। सारंगढ़ दूरभाष से बात भी की गई काफी समय लगेगा कहा गया। कारण नहीं बताया गया। जबकि जिला पंचायत योजनान्र्तत नव नियुक्त कम्प्युटर आॅपरेटरों को दिनांक 7-10-14 से कलेक्टर महोदय, रायगढ़ के निर्देशानुसार बरमकेला ब्लाक से सभी को प्रशिक्षण दिया जाना है, वर्तमान में सरिया के सभी फोन लाईन चालू है। आई0टी0आई0 संस्था का ही काट दिया गया है। जिससे काफी दिक्कतें होगी। बिल का भुगतान समयानुसार किया जाता है। अविलम्ब कनेक्शन चालू कराने का कष्ट करें। ज्ञात हो कि आई0टी0आई0 को ऊपर से 500 मीटर गृह में जो वायर का उपयोग किया जाता है ऐसे ही पतला पुराने टुटे-फुटे वायरों को जोड़-जोड़कर लगभग 1-5 वर्ष से बिजली के खंभे से सहारा हेतु बाध कर कनेक्शन किया गया है। जो वारिस के मौसम में 2-&3 बार आकाशीय वि़द्युत गाज से मेरे यहा के ब्राडबैंड मोडम उड़ गया है। जिसे सारंगढ़ आफिस द्वारा नहीं दिया गया, खरीदने को कहा गया। संस्था द्वारा आपके आफिस के कर्मचारी को कई बार मोटे वायर बदलने को कहा गया किन्तु उनके द्वारा वायर बदलने हेतु बस टाल मटोल ही करते रहे आज दिवस तक नहीं बदला गया। वर्तमान हाल ही में आई0टी0आई0 के बाहर हाट लाईन विद्युत वायर के आकस्मिक लूज होने की वजह से फोन वायर साट होकर जल गया । उनके द्वारा लाईन देने से इन्कार किया गया है। आपके डिपाट की मनमानी रवैया तथा लापरवाही पूर्ण बर्ताव के उत्तरदायी आपके डिपाट है। जिसका भुगतान संस्था को भुगतना पड़ रहा है। तत्काल लाईन चालू नहीं कराये जाने की स्थिति में संस्था सख्त कार्यवाही हेतु विभाग प्रमुख को लेख करने पर बाध्य रहेगी।

Dear Sir, मेरे आफिस का ब्राडबैंड/टेलीफोन सारंगढ़ के टेलीफोन अधिकारी द्वारा बिना किसी कारण से कनेक्शन काट दिया गया है। उक्त जानकारी सरिया के फोन आफिस कर्मचारी श्री निषाद द्वारा बताया गया। सारंगढ़ दूरभाष से बात भी की गई काफी समय लगेगा कहा गया। कारण नहीं बताया गया। जबकि जिला पंचायत योजनान्र्तत नव नियुक्त कम्प्युटर आॅपरेटरों को दिनांक 7-10-14 से कलेक्टर महोदय, रायगढ़ के निर्देशानुसार बरमकेला ब्लाक से सभी को प्रशिक्षण दिया जाना है, वर्तमान में सरिया के सभी फोन लाईन चालू है। आई0टी0 आई0 संस्था का ही काट दिया गया है, जिससे काफी दिक्कतें होगी। बिल का भुगतान समयानुसार किया जाता है। अविलम्ब कनेक्शन चालू कराने का कष्ट करें। ज्ञात हो कि आई0टी0आई0 को ऊपर से 500 मीटर गृह में जो वायर का उपयोग किया जाता है ऐसे ही पतला पुराने टुटे-फुटे वायरों को जोड़-जोड़कर लगभग 1-5 वर्ष से बिजली के खंभे से सहारा हेतु बाध कर कनेक्शन किया गया है। जो वारिस के मौसम में 2-3 बार आकाशीय वि़द्युत गाज से मेरे यहा के ब्राडबैंड मोडम उड़ गया है। जिसे सारंगढ़ आफिस द्वारा नहीं दिया गया, खरीदने को कहा गया। संस्था द्वारा आपके आफिस के कर्मचारी को कई बार मोटे वायर बदलने को कहा गया किन्तु उनके द्वारा वायर बदलने हेतु बस टाल मटोल ही करते रहे आज दिवस तक नहीं बदला गया। वर्तमान हाल ही में आई0टी0आई0 के बाहर हाट लाईन विद्युत वायर के आकस्मिक लूज होने की वजह से फोन वायर साट होकर जल गया । उनके द्वारा लाईन देने से इन्कार किया गया है। आपके डिपाट की मनमानी रवैया तथा लापरवाही पूर्ण बर्ताव के उत्तरदायी आपके डिपाट है। जिसका भुगतान संस्था को भुगतना पड़ रहा है। तत्काल लाईन चालू नहीं कराये जाने की स्थिति में संस्था सख्त कार्यवाही हेतु विभाग प्रमुख, Director/Secrectary को लेख करने पर बाध्य रहेगी।

Today morning Dt.05 Octomber, 2014 Time 09:30 am At TARU FISH Sale Center, Kumbharwada, Pune My Mobile is stolen by unknown person at 09:30 am mobile model Name.SAMSUNG GALAXY S3 COLOR. WHITE IMEI NO.[protected] PRICE RS.20, 000/- SIM.BSNL NO. [protected] FIR. REGISTERD AT SAT TOTI, POLICE CHOUKI, FARASKHANA POLICE STATION, PUNE AT 12.30. (complaint given ..copy attached) Please TRACE my cell no. by my IMEI number and search the use of my handset . Please inform me on my another mobile number [protected] Please search my mobile handset .Very important DATA in it and usefull for my life. Yours faithfully aruna Chavan

I want microseam to my [protected] no. my number register at kopargaon dist ahmednagar MS. but I go to dombivali midc telephone office to take microseam but there is one south indian ladies officer she is not give me microseam & tell me to go kopargaon exchange & take microseam .I am not give you microseam here. I tell her, you take all my detail from kopargaon exchane because I am postpaid custmer, but still she is not give me microseam, I give her writing letter to why you not give me microseam but 16 days goes no any communication from dombivali midc exchane two times, I call this exchange but thorat madam tell me your detail is not here, so my officer not allowe me to give you microseam

R/S i have yours land line connection (p.n.02132, 244172) with pari jodi and net RS-599/, but almost days in the month it is not working properly so i am losing the services then also i am paying to bsnl bill every month and logging my compliment, but my problems are same, please look into the matter related authority and i hope i will get good service from bsnl, for this i will Waite some day to improve it otherwise i will close my connection. from-kasar p.n. bhalagat heritage opp-i.t.i. gate warulwadi narayanagaon tal-junnar dist-pune m-[protected]

Vikas Kumar House No. 610, 2nd Floor, Sector-45, Gurgaon-122003 Landline No. / Broadband[protected] I would like to draw your kind attention to above mentioned subject. I have made number of complaints to Online Complaint Booking, Telephone exchange and once to their Grievance Cell as well, but no one take our complaints seriously. Below mentioned problem we are facing since 2013 (Every month). 1. While complaining through Customer Care Executive our calls never get connected to customer care executive. It is a huge problem for last 6 months that no-one can speak to Customer Care Executives because call does not connect to them. I am telling this status because I have spoken to number of BSNL consumers around. We cannot speak to anyone of the BSNL official for our problems. 2. Every month before/after raising the monthly bill and before due date internet / landline connection gets disconnect. Only automatic complaints can be registered for which we only get the complaint ID and 48 Hours rectification status. 3. They don’t even send any hard copy or alerts for the bills. Our monthly bill status, we have to check of our own in our BSNL account. Kindly look into the matter and do the needful as we have been mentally harassing by BSNL due to their irrespective services.

Since last 3 months, due to breakdown of tower(s), it is becoming quite irritating to use BSNL mobile as the signal is not received in home as well as at work-place right in the heart of Ponda city. Whenever approached, we get only one reply from the BSNL office that they can do nothing as the towers have failed. Is it beyond repairs, then shutdown the services and close Ponda exchange......

Hi, I lost my mobile with bsnl sim (Karnataka Registered). Mobile number is [protected]. I tried calling customer care but there is no option to talk to bsnl representative. Please block my sim so that no one will misuse it. My current working mobile number is [protected]. Regards Shashank

Sir, Every month I used to get sms of credit of my Pension to my account in RBI CREDIT SOCIETY NAGPUR. But for the last two months I am not getting sms of credit of my Pension. When contacted RBI CREDIT SOCIETY they say that it is a fault of BSNL because they (Society) send SMS every month. My Mobile No is [protected] My email address: [protected]@gmail.com Thanking you Yours faithfully, Dinkar Damle...

Sir, Please be informed that my mobile is lost and missing since today(1st Oct) evening. To avoid misuse of the same, the SIM for the no [protected] needs to blocked with immediate effect .My Account no is[protected]. Please do the needful at the earliest & oblige . Regards, Saibal Brahma 18 Nanda Lal Mitra Lane, Tollygunge, Kolkata-700040 Alternative no : [protected]

Dear Sir, I have today tried to recharge my mobile (bsnl hyderabad connection no: [protected]) online through your website but it was not successful. I observe from your website that BSNL AP is not in your portal list for Hyderabad. Then why are you still accepting the recharge on mobiles with BSNL connection. In the last one week this is the second time I faced this problem. Please update your website and remove BSNL Ap from your list if you are bot handling payments to BSNL portal. M Vijay Kumar

Complaint: About a charge for rs 7290, which I never used or downloaded data (BSNL Mobile Customer A/c No.[protected], cell no: [protected])my BSNL Mobile Customer A/c No.[protected]cell no: [protected]Complaint: About a charge for rs 8000, which I never used or never downloaded data I have received a bill for Rs 8000 for alleged use of 11GB Data.My laptop has 3GB free space.If full 3GB capacity or greater than 3GB capacity is used, my laptop will crash.There is no scope with my laptop to use 11GB.By personally visiting the below addresses1)BSNL Customer Service Center, near p&t quarters, secunderabad2)the Concerned officer in Cell One billing complaints, paradise, secunderabad, I gave a written complaint, that I have never used so much data, So far there is no response.I request you to look into the complaint immediately and correct the billing and restoration of my BSNL 3G Data Card service.more details and facts about my complaint)There was never a warning to me in this regards)As per History from my BSNL 3G data card, the data is like below uploaded data is 2.65GB, downloaded data is 1.49 GB no where it says 11GB was downloaded)As per my plan 5GB data is discounted, but I never downloaded 11GB or fully utilized my 5GB discounted)The net speed was always ridiculously slow around 1Mbps, to download such huge data, it would take several days to download 11GB data. Hope to hear from you regards Subrahmanyam A. Vaddi[protected]

i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD AT HOME. MY MOBILE NO.WAS [protected] AND ACCOUNT NO. WAS[protected], INVOICE NUMBER WAS[protected]. I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY. my alternative mobile no. is c/o SANJAY KAR MOB.NO. [protected]

Dear sir, I am nayeem john from erode my bsnl mobile number[protected] last 4 days onwards 27/9/14 to 29/9/14 my internet npt working i called your customer executive for 3 times but nobody is responding well please help me with this issue and sort out quickly

Dear Sir/Madam I would like to block my BSNL sim (prepaid - microsim) bearing number[protected] as I lost the phone before I could recharge for the first time. I do not want my sim to be misused. I lost it around 10 days ago. (19/09/2014) in Bangalore. My alternate contact number is[protected] Thanks

I found that a sum of Rs.289/- and Rs.390/- has been charged as one time charge in my telephone bills for the months July and August 2014 respectively for the reason downloading of Hungama.com. movie, music and games. (My Phone No.[protected]. As I have not opted for this facility and also not all downloaded any programme from this service, I hunbly request you to kindly DEACTIVATE immediately the HUNGAMA.COM from my broad band service. Also I request you to kindly refund the amounts of Rs/289/- and Rs.390/- already paid b;y me. Thank you very much. (My phone No.[protected]