Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My BSNL land line number[protected] is dead for one week and I have already raised complain for that (Docet id - [protected]). After this I have got an SMS from customer care with the Name.contact number ( Nirmal Pal - Mobile No - [protected]) who will be looking after the connection issue. But I have called him hundreds of times but he did not respond and even picking up his phone.This is really disappointing and BSNL connection is the worst connection now a days. The poeple working with this organization are worthless and are not professional and too much irresponsible. Following the details - Customer ID - [protected] Account Number - [protected] Phone Number - [protected] Name - DHIMAN GHOSAL Address - 128/2 BROJAMONI DEBYA RD, KOLKATA WB - 700061 Please check if this issue can be resolved ASAP. Regards Dhiman

Dear Sir /Madam I am user bsnl pri paider. My mobile no is [protected]. After some days a bsnl ring tune is activated on my mobile and now am deactivated this ring tune .Plz as soon as (At this time) my ring tune deactivate. But not deactivated yesterday my ring tune I am close the connection of bsnl . Bsnl service is very bad. Customer care is not reply . I am using the 1503, 123,[protected] not reply any no. so Plz My Bsnl Ring tune deactivated immediately.

Sir I am Adarsh Ashokan working in Qatar. My family is residing at Agasthyacode, Anchal, Kollam Dist., Kerala, During my leave in September 2013 I submited an Application at Anchal BSNL Office for New Broad Band Connection, the officer told me there is some cable problem in my Area so please apply after 3 months. Thus my wife submitted an Application again in December. They allotted only Land Line Number [protected]. But till this date they didn't give me the connection. Whenever she go and ask them they told the inavailability of the cable that they can't issue the connection. She frequently visited the office and ask them. But the same story is happend. Two days before the y told the connection is cancelled due to the postponement of installation. So please take necessary action to arrange the connection.ASAP. Thanks & Regards Adarsh Ashokan Cont.: Qatar - +[protected] Home: [protected], [protected] Email.: [protected]@gmal.com

Dear Sir, I have registered a A/c my self for payments of my BSNL telephone number[protected] through debit card payment service of Andhra Bank. My/Father's BSNL Land Line account number is [protected]. I had made a payment of Rs 263/- on 01 Sep 2014 for the payment of Aug., 2014 bill number[protected] through my direct debit service through Visa debit Card of Andhra bank. 1st Receipt No is[protected] But payment was not reflected, I made another payment on same day on 01 Sep 2014 for the payment of Aug., 2014 bill number[protected] through Visa debit Card of Andhra bank. 2nd Receipt No is[protected] in case of double payment that requesting to be adjusted in next month bill. I have checked from my Andhra Bank and they have confirmed me through transaction that a doube payment by debit Card for an amount of Rs 526/- (263+263)was made by them Kindly after checking your records please confirm me if BSNL has received this double payment or not and if has received it twice then adjust the same against my forthcoming payment for SEP., 2014 or else let me know which mode of payment they have received Thanking you. Ivatury Sivakumar 01 September, 2014.

I have recharged my mobile number [protected] with net balance 561 rupees at that time i have main balance 200 rupees on 20.08.2014. I used net money debited from main account not from net balance. I asked to BSNL customer care. They didnot give the proper response.

Every time I try to unsubscribe my BSNL Value Added Services from my phone, it doesn't work it doesn't event says sms sent it always says couldn't send that means they have putting the door open for entry which they are forcefully making everyone subscription by fraud ways and keeping the doors close of exit which means another fraud ways... Its really Irritating, annoying...

Recently got LL[protected] from sector 34 D Chandigarh BSNL office. The LL didn't functioned for a week despite my approaching many officials. A Line man came and rectified the line problem. The phone worked for 10 days and it is again dead. Is it a systemic problem? That lines get snapped off regularly, with my previous experience of getting new connection activated I have blaek hope of getting my connection alive. I have registered a on line compliant Docket Number Is : PJB/CO/2014/13288 Docket No is

Hi, Im a BSNL pre paid mobile user.I had many transaction issues and no refund for last 4-5 months. Whenever im trying to contact BSNL costumer care, they launch a complaint n nothing happens after that. I have almost 500 to 600 rupees due. they are still not helping me out. Need someone to take a strict action against BSNL.

I have recharged online money deducted from my bank account SBH. Transaction receipt no TXT[protected] Rs.55/- generated and vide BT.CTOPUP ref. no.[protected] for Rs.20/- . sms received. But the same is not added to my mobile account.

For nearly two weeks my BSNL landline phone is dead and I have raised several complaints. No one has yet attended to it. It is really a terrible situation. How long should I wait for my connection to be sorted out?
would you please help me to get my connection rectified.

My Phone no[protected]

First Complaint No- KRK/CO/2014/5545

Second complaint docket no[protected]

Please help

could not be deactivated voice chat - BSNL

I want to deactivate voicechating - my mobile no [protected], while trying to call12630035 not able to do the same - its going to chating customer.Please deactive the Voice Chat Facility from my Mobile No.

P.Kanungo

Dear Sir, I have using broadband from last six years. I have received bill which is Rs. 3377.31 for the month of July 2014, where BSNL has charged data usage include with night (2 am to 8 am) usage which was free previously (As per combo plan). They didn't send me bill for the month of June 2014 then also I have paid that bill by online. I have talked with their executive on[protected] regarding my bill for the month of July 2014 and he said that unlimited night usage was cancelled by BSNL. I have submitted same complaint application to Sandhkuva office. I have mailed to [protected]@bsnl.co.in and [protected]@gmail.com on 23rd August 2014 but they didnt replied me yet, even I have given two reminders. I would like to say that they have cancelled the night usage services without any notification or Intimation to me and because of that I have got bill of Rs. 3377.31. I have requested them to provide me revised bill with consideration of free night usage in this particular bill but I didnt get any reply from them. Thanking You, C.T.GANDHI

hi i have paid my BSNL bill through your service on 30th May. My transaction reference no is POS[protected] Billdesk.com_Billpay SBI PG. but the BSNL office claimed they dint receive the amount or updated .but my account has been debited with RS 758.

Dear Sir / Madam, This is to inform you about my grievance that we have been charged with a HUGE BB bill amount of INR 18, 268 for two months i.e : INR 9865 (for July 2014) and INR 8403 (unbilled bill amt for August 2014), as I have been charged on night charges which was previously free in my Bill Plan BBGCNT 500. (night unlimited plan 2am - 8am) I had no e-mail mapped to my bsnl account and I received NO intimation in terms of a letter or e-mail or sms or a phone call that the plan is revised and I would no longer avail the benefits of night unlimited in my current plan. Proper ways of communications is very much essential. At least BSNL should have called at my landline number which was mapped to my BB account to intimate this weird change in plan. We had to surrender our BB connection and had to pay the whole amount of INR 18, 268. As a consumer I wish to complain against BSNL for this harassment and my huge financial. Request consumer complaint forum to take appropriate steps and possible have BSNL refund the extra charges waiving off my night usage charges that was billed. Please find the details : Customer Name : Alak Kumar Datta BB User ID : swatiban12 Cust id - [protected] Acc no - [protected] Telephone #[protected] Circle : Kolkata (Garia), West Bengal Bill Period : 01/07 - 31/07 and 01/08 - 28/08 (Unbilled) - [connection surrendered 28/08] Bill Plan : BBGCNT 500 Thanks and Regards, Gaurav Dutta, Sr. Associate Consultant. Siemens Technology and Service Pvt Ltd. 43, Shantipalli, Eastern Metropolitan Bypass, R B connector, Kolkata - 700042, West Bengal, India Mail to : gaurav.[protected]@gmail.com / gaurav.[protected]@siemens.com Contact : +91-[protected]

Sir,

My BSNL Land line phone is not working[protected] since 4 months. I complained so many times on online and personally about this issue to LINEMANS, AE, DE, but the phone is not working till today. When I complained the issue to BSNL officials they are telling we can solve your problem within one day and they are closing the complaint without solving it.
Also I am getting every month phone bill, even the phone was not working.

Respected sir; My BSNL PREPAID SIM card is lost on day 25/08/2014. Please Sir Replacement My card. I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number [protected] Please trace out the thief... Regards Eswar

hello sir i have applied for a fresh landline connection for my industrial unit from last more than one month in the name of M/s Tawi Digi Tech at Channi Rama, Jammu (Behind Tawi Filling Station & Opposite Hotel Ritz) as i have deposited all documents & related Fees before 01 Month back, but stil there is nobody who approached me regarding that... is this the way to give quality service to people... my contact no. is [protected]. hoping for soon solution...

My bsnl landline phone is totally dead since last 2 weeks. And i complained in bsnl for that issue. After that i called 3 times for the status of my complaint. Still my complaint not resolved by the company. My complaint docket id is [protected]. Bsnl phone no[protected] Kulgaon badlapur pin 421503 Thane district.

my pre paid mobile no: is [protected] last month i got a message from BT-65900 to find part time jobs & i replied SUBJOBS3 to 59000 since then i m getting messages weekly that i have subscribed for S P Balasubramanyam songs from BT-SDPTRY and RS 30 is being deducted from my account This happened 3 times and i ve lost RS 90 till today

I have purchased a BSNL Tablet (Penta
T-PAD IS703C, SN: [protected]) [A product
by BSNL (Bharat
Sanchar Nigam Limited) on collaboration with Noida-based
company Pental Technologies Pvt ltd, Address - E-33, Sector-63, Noida-201301, U.P, India] on[protected] through ­­Snap Deal (Online market) and
have gifted it to my mother-in-law. The cost of the product was Rs. 4179. Since
when I have bought it the product was full of problems and it’s hardly being
used. It’s written in the User Manual (Page no 28) that it will give a battery
life of 5 hrs unfortunately it doesn’t used to give that much of battery life.
It only used to give a battery life only 10 mins after keeping in charge for
more than 8 hrs. Apart from this it’s also used to become very hot during this
10 mins o[censored]se and it doesn’t used to get fully charged even after keeping more
than 8hrs on charge. My mother-in-law reported me about these problems long
after I have gifted it to her. So after that, I have given it to the Service
Center as it was within the warranty period. The service center given back me
the product after two months. I asked the service center people whether the
warranty could be increased by two months. They said it won’t be possible.

I brought it home and after few
days it again started giving problem. Now the problem is that the product is
not starting. It’s almost dead. I took it to the service center again and they
said that it would cost around Rs.2500 to repair it as the warranty period is
over. The repair cost is around 59.8% of the cost of the product. Why should I pay
so much money for repair while the product itself is not good. Is it another
kind of earning money, making people fool ?

I would like to ask to the Government
why these kind of products are given permission to sell. Pental Technologies is
an ISO 9001:2008 certified company, then how it’s making this kind of product. If
we, the customers have to run with a product to the service center again and
again right after it’s being purchased so what’s the use of buying a ISO
certified product. Ultimately it’s found that we waste our money in bad quality
products which the Government & ISO approves to produce in market.

I will be highly obliged if the
Government kindly do the needful to get me back my money with which I have
purchased the product. I really got frustrated and feeling very bad thinking,
what impression my mother-in-law has made about me on his mind.