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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

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Updated: Oct 9, 2025
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Bharat Sanchar Nigam [BSNL] reviews & complaints page 384

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A
Ashwinhira
from Nagpur, Maharashtra
Aug 6, 2014
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Address: Nagpur, Maharashtra

This is to complain about the abrupt change in broadband plans. I have subscribed to plan BBG-FN-COMBO-630-MONTHLY, under which I get unlimited night download (2 am to 8 am). This plan was suddenly changed in July to BBG-CNT-COMBO-630-MONTHLY without my knowledge. I was not informed about the plan change by BSNL in any way SMS or phone call. Now in July month bill I have been charged for night hours downloads, which in my previous plan were free. The change in plans is effective from July 1, 2014. However, I was formally informed only via a printed message on BSNL July bill, which I typically received only around the middle of August. Thus I had no time or opportunity either to change my usage patterns or look for alternative plans. I request you to please consider my complaint and waiver the night hours download for month of July.
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Aug 14, 2020
Complaint marked as Resolved 
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This is to complain about the abrupt change in broadband plans. I have subscribed to plan BBG-FN-COMBO-630-MONTHLY, under which I get unlimited night download (2 am to 8 am). This plan was suddenly changed in July to BBG-CNT-COMBO-630-MONTHLY without my knowledge. I was not informed about the plan change by BSNL in any way SMS or phone call. Now in July month bill I have been charged for night hours downloads, which in my previous plan were free. The change in plans is effective from July 1, 2014. However, I was formally informed only via a printed message on BSNL July bill, which I typically received only around the middle of August.More over the message printed on the bill not clearly explain any thing. Very irresponsible BSNL always.
I got the message about exceeding usage and I think that technical problem and contact the BSNL officials. They provide me the irresponsible answer-"we don’t know about this, all billing and concerned things are made from central office & they never send any prior clear instruction to us about the matter."
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BSNL careless non professional attitude cheats their customers by this way. Shame on BSNL attitude.
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    Sudarshan Scout
    from Adiramapattinam, Tamil Nadu
    Aug 5, 2014
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    Broad Band Not Connected

    Address: Nagapattinam, Tamil Nadu

    Past 3 Months my BROAD BAND connection not working / connected. I will send the complaint to the local department and there also come and check the connection daily basis. But there is no remedy for me. Please take the necessary action to recovery my BROADBAND Connection. Customer Id - [protected] Account Number - [protected] Phone Number - [protected] Name - Hariharasubramanian...
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    thete7
    Aug 5, 2014
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    Address: Pune, Maharashtra

    Hello,
    I'm using BSNL post paid service on mobile no. [protected]. I recently have been activated a 3G data plan on my number. I'm using HTC Desire C(an android phone). Since the time of activation of this 3G service, i'm facing some problems like unable to connect to data service, sometimes it connects but it gets disconnected after few minutes each time and finally the horrible speed(lowest)..., etc!!!
    I have complained many times to the customer care but yet the problem is not solved..!!!
    The complaint docket numbers are 1G[protected]on 20ty July), 1G[protected]on 25th July), 1G[protected]on 27th July), 1G[protected] and 1G[protected]on 29th July)
    Kindly solve my problem..

    My details are as follows:
    Mobile no. [protected]
    Alternate Mobile no. [protected]
    Email Address: [protected]@gmail.com

    Thanks..
    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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      Sphinx Knight Azeroth
      from Aizawl, Mizoram
      Aug 5, 2014
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      Address: Aizawl, Mizoram

      My Internet connection and phone line have been dead for more than a week now, everyday I called the customer service and ask them politely to rectify the problem but all i get in reply is that they will fix it the day I called them themselves but they never did... in fact the customer service today rudely answer the phone told to he does not know when they will fix it and hung up on me... Seriously I paid my bill every time and this is the third time this kind of things happen to my telephone line and the reply I get when I called the customer service centre, I'd like an appropriate action taken against them... I paid my bill in full plus every time they fix the line I have to pay the linesman Rs.200... I think that this has gone on long enough
      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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        sutapa sikdar
        from Kolkata, West Bengal
        Aug 5, 2014
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        Address: Kolkata, West Bengal

        I have a mobile bearing no-[protected] under west bengal circle.
        Till last month, i used to recharge for rs96/00 to avail rs 0.10/ min call.
        This time ur system did not accept recharge for rs 96/00 inspite of repeated attempt.
        After several attempt, i could reach ur customer care who inform me about discontinuince of that plan & instead advise me recharge for rs113/00 to avail the same facility. My attempt to recharge for rs 113/00 also failed with id-[protected] dt 02/08/14 at 19=53=10 hrs.
        Kindly advise about correct amount for recharge
        (Sutapa sikdar)
        E-mail-pradipkr.[protected]@gmail.Com
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          sandip shankar shinde
          Aug 4, 2014
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          I, Sandip Shankar Shinde serving in Indian army and presently posted at Nasik. I have a BSNL mobile No ([protected]). I have not recharge my No last three months. Therefore, I have forgot my No. On 31 Jul 14 at 15.38 hours, I have called BSNL customer care for getting my No. Customer care has gave me No as [protected]. Then I recharge this No of Rs 155/- and Rs 42/- of validity recharge as retailar said me that validity of this No has also been expired. I waited a day but I have no msg recd regarding top up. Then I again called customer care and this time they gave me No as[protected]. The recording of both calls have available with me. Due to wrong No given by customer care I have loss of Rs 197/-. May I request you to kindly consider my complaint and advise BSNL to refund the above amount to me at the earliest. Thanking for your anticipation. Jai Hind.
          Aug 14, 2020
          Complaint marked as Resolved 
          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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            tinkusnupy
            from Tirupati, Andhra Pradesh
            Aug 4, 2014
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            fixed land line[protected] used by the office of Senior Public Health Officer Chinnagottigallu Chittor A.P, department of A.P. Public Health, is not working for a month as cables were damaged and not repaired by the telecommunication department. and not even responded to the letter communicated to the JE Telecommunication BSNL Chinnagottigallu requesting for repair making a copy to the DE telecommunication Tirupati baring Rc no:Misc/CHNC/CGL/2014 Dt22/7/2014 of Medical Department, office of Senior Public Health Officer, Chinnagottigallu, which causing trouble in carrying out official work to communicate with other higher offices.
            Aug 14, 2020
            Complaint marked as Resolved 
            Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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              tinkusnupy
              from Tirupati, Andhra Pradesh
              Aug 4, 2014
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              Address: Chittoor, Andhra Pradesh

              With the fixed land line baring number[protected], o/o SPHO CHNC Chinnagottigallu located in the premises of CHC Chinnagottigallu Chittoor district A.P extensively used for office purpose online 24x7 being emergency department i.e Medical and Health has been troubled with repeated failures of network due to various reason. it has been not in work as cable were damaged and not repaired inspite of repeated applealing and no response to an official letter communicated to the JE telecommmunications Chinnagottigallu with a copy made toDE telecommunication Torupati baringRcNo:Misc/CHNC/2014 Dt22/7/2014 from the office of Medical Department Senior Pblic Health Officer, Chinnagottigallu.
              Aug 14, 2020
              Complaint marked as Resolved 
              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                patnaikranjita
                from Eraniel, Tamil Nadu
                Aug 4, 2014
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                I have recharged magic 375 voice plan(MAGIC-375 UNLIMITED ON-NET LOCAL CALLS 30 days) for mobile no [protected] on 03/07/2014 at 01.21 PM Ref no [protected].i received a message from BSNL also.But till now they did not activated the plan and money is deducting as usual( per sec call rate) for on net calls also. This is the careless ness of BSNL people But I want refund back my full money that is Rs375/-
                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                  vivek.dhamange
                  from Mumbai, Maharashtra
                  Aug 4, 2014
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                  Address: Chandrapur, Maharashtra

                  I have surrendered my bsnl no. [protected] alonwith add on no. [protected] on 20th july, 2013. As per calculation by your staff from chandrapur, rs. 623/- to be refunded to me as security deposit paid at the time of issue me the said no. But till date i have not receipt of the refund amount and by enquiry, your staff never co-operate and support me. Please look into the matter and refund the amount as early as possible.
                  Contact details, mobile no. [protected] & email add.- vivek.[protected]@gmail.Com
                  Aug 14, 2020
                  Complaint marked as Resolved 
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                    J
                    jdengg
                    from Ahmedabad, Gujarat
                    Aug 3, 2014
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                    I m have BBG CNT Combo 630 fpr 3 years, earlier I had 250 free calls and night time free internet. BSNL then changed the plan for only BSNL to BSNL free calls. Majority of my contacts uses connection other than BSNL so I will have been better of[censored]sing 500 combo plan. Now BSNL has suddenly started charging for night time free without prior information and I have ended up using 18 GB. I feel this is totally unjustified from BSNL.
                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                      K
                      Kumar B
                      from Delhi, Delhi
                      Aug 3, 2014
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                      Address: Barnala, Punjab

                      I have installed Wi- Max system at my residence (SMQ 71/1) on 01 Aug 14.There is no reliability as connectivity breaks frequently even in 2/3 minutes.When the power supply is fed to Antenna only 2 LEDs are glowing instead of 5. I am not able to do my job as the contact breaks and even the speed is very poor.I have been promised speed of 512 kbps but even 50kbps is not available regularly. Earlier I was using SIM based internet service of BSNL which was almost satisfactory. My account No. is[protected] and [protected]@bsnl.in
                      Aug 14, 2020
                      Complaint marked as Resolved 
                      Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                        M
                        madhira kameswara prasad
                        from Amalapuram, Andhra Pradesh
                        Aug 3, 2014
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                        Address: East Godavari, Andhra Pradesh

                        I paid an amount of rs.155/- towards BSNL STV DATA CARD FOR MY MOBILE NO.+91 [protected] OF M.K.PRASAD ON 31.7.2014 THROUGH USING MY LIC CREDIT CARD NO.[protected]. The amount was debited to my credit card account but the transaction was not successful. so i did not get confirmation from BSNL AP CIRCLE FOR MY MOBILE DATA CARD VALUE OF RS.155/-. So it seems that the transaction was not successful.. The transaction no was also not generated.. so i request the authorities of BILL DESK -BSNL-MUMBAI TO see the case and settle the amount of rs.155/- at the earliest. For which act of kindness, i shall be very grateful to them. Thanking you, M.K.PRASAD, AO, LIC OF INDIA, Branch office, MAIN BRANCH, KAKINADA -AP -533001 CELL NO.[protected]
                        Aug 14, 2020
                        Complaint marked as Resolved 
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                          D
                          D. DAS
                          from Mumbai, Maharashtra
                          Aug 2, 2014
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                          Sir, My mobile handset (NOKIA) with the BSNL SIM card in it (Mobile No.[protected]) has gone missing on 31.07.2014. You are requested to deactivate the number immediately and oblige. Debasish Das Mobile No.[protected]
                          Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                            sharmaamrish
                            from Jobner, Rajasthan
                            Aug 2, 2014
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                            Address: Jaipur, Rajasthan

                            respected sir/madam i m user of bsnl prepaid mobile with no [protected].today morning i recived a message stated that you are charged rs 40 for subscribing the service mobtv-all-chanels/week40 of validity 7 days. for de-sub send sms stop to 57171 or 155223, and my balance got cut.i tried desuscribing the service but i havent got my balance than i tried calling custemer care but they didnt recive my call i was contineusly calling them 1 hour but they didnt replied, please solve my problem and please send my money back
                            Aug 14, 2020
                            Complaint marked as Resolved 
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                              R
                              Ritesh3010
                              Aug 2, 2014
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                              Address: Sawai Madhopur, Rajasthan

                              Dear Respected sir / madam I am ritesh jain & I am using this bsnl number before 3 years registered by ritesh jain ( [protected]) after that my sim was lost, that after just I have checked this number that sim some people is using for make wrong things, so I have just request to you please stop this number otherwise will get another problem in future, Please try to make it quick for deactivate sim as soon as possible Hope you will do the same And whatever docs you need from me tell me that will submitt in your office Please confirm Thanks & Regards Ritesh Jain 0091-[protected] Rajasthan
                              Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                A
                                akshay10
                                from Surat, Gujarat
                                Aug 2, 2014
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                                Address: Solapur, Maharashtra

                                Respecetd Sir, Im Swamirao D.Kulkarni(Ph no:[protected]) from Maharashtra district Solapur. sir as i mentioned earlier my Landline &Broadband dead since 8months.But no officer took d interest in solving d problem. Im tierd to being hanging around BSNL office since 8 months. So its humble request to u to look into my matter asap. I hope u dont let me down this time.
                                Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
                                Aug 06, 2014
                                Updated by akshay10                                 Sir as u said, i didnt get any reply from company representative...again, its my humble request to u to plz do some action!!
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                                Sir don't jst look out...plz take some responsible action immediately!!
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                                sir as u said, i didnt get any reply from company representative...again, sir its humble request to u do something to resolve my problem.
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                                  Rai Pramod Kumar
                                  from Ahmedabad, Gujarat
                                  Aug 2, 2014
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                                  My BSNL land line no[protected] is not working since last 15 days. I have already lodge a complain in this regard with Kalyan Telecom Office on 24/7/2014, Complain Registration No [protected]. After contacting to SDO /Kalyan Telecom office, it was assured that problem will be resolved at the earliest. After the laps of around 15 days nothing is herd from BSNL. Therefore, it would be difficult to continue the services of BSNL further. Hope BSNL Officials may look into the matter of Consumers Complains.
                                  Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                    SHASHI KANT AGRAHARI
                                    from Mangalore, Karnataka
                                    Aug 1, 2014
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                                    Address: Bangalore, Karnataka

                                    Sir i am having bsnl mobile connection under jai jawan scheme. I have registered 2 bsnl numbers for 20 mnts free call but from 31 jul 14 money is deducted on talking to registered mob number [protected] and i am not able contact costumer care, so i have registered complaint through sms service and registration number is s[protected]
                                    Further requested if possible please confirm update 2 bsnl as [protected] [protected]
                                    Thanks
                                    Bharat Sanchar Nigam [BSNL] customer support has been notified about the posted complaint.
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                                      dvama80
                                      from Hyderabad, Telangana
                                      Aug 1, 2014
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                                      phone no.27018278.

                                      The above phone is not working properly for the last 5 yrs.There is noise and lot of disturbance making it senseless to continue any further.I am a retired senior SBI official and unable to visit your office at tarnaka repeatedly.I had complained scoreless times without any proper rectification.I have always recieved a static reply we are attending, there is fault in the cable line.Please let the authorities make me understand whether i should...
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