Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear sir kindly i requested to you pl sir sadullah nagar utraula broadband net speed performance is very slow sadulla nagar exchange air condisner is not work before 1 year net speed is very bad plese solve this issu

My land-line No[protected] is not working since MAY, 2014.
Registered a complaint with BSNL and spoke to BSNL office a couple of
times but nothing happens. It seems that BSNL is becoming total
redundant, useless, inefficient and unprofessional f and believe in
giving their customers long bills without giving any worthwhile service.
I am sure the company will get a burial soon if they don't learn
Professionalism.

My land line no.[protected] I have received bill for July'14. I'm surprised to note that you have charged one time charge of Rs.123.13 for Hungama facilities. I have never opted for this facility. I WANT TO DEACTIVATE ALL HUNGAMA FACILITIES IMMEDIATELY. ALSO ARRANGE TO CREDIT Rs.123.13 IN MY FUTURE BILLS WHICH IS CHARGED IN JULY BILL. Latha S

I want to disconnect my BSNL Broadband Service as it is burden on me.The monthly charges are too much for us. But when I opted for disconnection the telephone exchange told me that GM has instructed them not to provide the disconnection for. I am really in financial crisis. What to do I don't .Kindly help me. Thanking you Jaysmita Das

without my consent hungama is charged Rs.200 in my landline No.[protected]. PLEASE DEACTIVATE HUNGAMA IMMEDIATELY. Reduce Rs.200 in my current bill. Without my consent how is it activated. This is the 5th time i get trouble with hungama. I m obliged to take action.

Dear sir,
on 11.8.14 I recharged my mobile no:[protected] for Rs.110 .My earlier balance was Rs. 23 so after Recharge balance shown Rs.116. But the very nex day it showed balance around Rs.84 without any phone call.My phone donot have any net facility either it is a simple phone without having any modern mobile feature.So I do not understand the cause of such reduction in balance.

I am a customer of bsnl wire line services since 4 years. I have subscribed broadband plan BBG FN HOME 500 COMBO monthly which gives 1.5 GB data in all time and night unlimited[protected] hours free. In July bill bsnl changed my plan BBG FN HOME 500 COMBO too BBG CNT COMBO 500 without intimation. They didn't notify me about this and charged for night hours.in June 2014 my bill was 562 rupees only and now in July its become 25403 rupees.that's not affordable for me.
please take a look on these topics-
1. bsnl didn't give me information about night hours[protected] charges change.
2.. I was not informed about the plan change by bsnl in any form SMS or phone call.
3. i have been charged for night hours downloads, which in my previous plan were free Since 4 years.
4. This plan was suddenly changed in July to BBG-CNT-COMBO-500-MONTHLY without my knowledge

I request you to please consider my complaint and waiver the night hours download for month of July.

I recharged my contect number [protected] with a 100 Rs recharge. On the next day my balance is deducted, charged Rs40 for service MobTV-All-Channels/Week and massage come to me from 57171. I tried to call customer care many times but no one respond my call. Even I don't know how such a service activated at my number. I just want to complain for refund. This is not first time when I faced such situation. This is like a mental harassment when I just not have more money to spend, such a deduction tortured me. This happened many times. I don't know how it happened, customer care always told me that i have activate such a service but i do't know how it happened. India is a democratic country. And mobile service is also a right of express.A lot of villagers who can not defend their rights they suffered such a harassment and not recharged their mobile because they feared that there balance will again deducted. Is it not against the right to express? If i don't use the service this month why my deduction again happend next month. And so many times it happened. Sir please give me justice

Hi, I have recharged my BSNL mobile - [protected] with top up of Rs 55 on 10 Aug 2014. However amount get deducted from HDFC bank account but did not received recharged amount on the mobile. The details are as follows - Date - 10 Aug 2014 Narration[protected]-ONLINE PREPAID REFIL Chq / Ref.[protected] Value date - 11 Aug 2014 Amount - 55.00 Please let me know when should I will get BSNL number recharged or amount back. Thanks, Prakash Kathar [protected]

I have been using the BSNL's BBG FN COMBO 500 scheme for the past 4 years with no complaints, other than some connectivity issues. The night usage from 2am to 8am served me good until yesterday when I checked my bill on "https://portal1.bsnl.in/aspxfiles/instapay.aspx" which shows a staggering amount of Rs. 25403. I then googled about to find the full usage details when came to know that the plan has been discontinued almost a month and a half ago. Why did BSNL not intimate about this Change of Plan? For Telephone Bill, they send emails every month, for other tariffs and offers, they send sms' etc. So why can't they intimate the change of plans to me? I can't afford that much! After a good amount of googling, I found this the case of hundreds of other customers. Is this some sort of strategy of BSNL to make money?

I am using a Samsung mobile set GT- S7562. I have 2 bsnl sims - [protected] & [protected]. In this [protected] has data plan Rs 155, 1GB for 1 month inter net connection also. Now for 2days, [protected] is not working properly. While making outgoing calls, it shows "Not registered on network"

Hello sir. BSNL just started charging the free nightly periods(0200 Hrs - 0800 Hrs) from July. We didn't get any such information/message from the BSNL regarding this change through any medium(SMS, email, call). I only learnt about this today I received the bill SMS from BSNL. I m billed ₹ 10, 336 because the nightly usages are charged which I didn't know about then. It is not fair that they just removed free nightly periods without informing their customers. Kindly ask them to get my bill corrected i.e. removal of charged nightly usage.

I have been using the BSNL's BBG FN COMBO 630 scheme for the past 2 years with no complaints, other than some connectivity issues. The night usage from 2am to 8am served me good until yesterday when I checked my bill on "https://portal1.bsnl.in/aspxfiles/instapay.aspx" which shows a staggering amount of Rs. 4000. I then googled about to find the full usage details whenI came to know that the plan has been discontinued almost a month and a half ago. Why did BSNL not intimate about this Change of Plan? For Telephone Bill, they send emails every month, for other tariffs and offers, they send sms' etc. So why can't they intimate the change of plans to me? I can't afford that much! After a good amount of googling, I found this the case of hundreds of other customers. Is this some sort of strategy of BSNL to make money?

I have lost my my BSNL - CELLONE Prepaid Mobile Make - Samsung Galaxy Trend, Lost Mobile No -[protected], IMEI No - [protected] some where on August 10th, 2014 Requesting you to kindly Block the SIM & IMET No as early as possible. Pl. guide me how I can get my PHONE BOOK CONTACT DETAILS [Outgoing and Incoming calls list] from my number. Is there any facility to track mobile using IMEI number? L N SINGH [protected]

I have Using BSNL Broad Bond connection, My Number[protected]., last month disconnect the broadband connection because unwanted service of HUNGAMA Activated., till now not use that service and i don't know to how to use., so only two months before i written the to disconnect the HUNGAMA service., But no response to me., every month bill generated was HUNGAMA Charges = 347., last three months onwards same problem continue., so only disconnect our bsnl broad band connection., i so trouble of the issue., i want to refund the HUNGAMA Charges (3*347 = 1041)., High Speed connection of BSNL broad band, but some unwanted services automatically activated to our customer care., so only i have disconnect the broad band. please do the needful.

I have lost my bsnl postpaid sim [protected]. on 1 august 2014. So, I was trying to contact orissa bsnl customer care but orissa bsnl customer care number is not working till date. So, kindly block bsnl postpaid sim [protected]. Thanks, Chandan kumar Mob.no- [protected]

i have tried to recharge my BSNL prepaid Mobile (rajasthan circle) using ICICI online Mobile PrepaidThrough Internet Banking and refill of Rs 35.00 one india on 10/8/2014 and haven't received any refill as yet (same day). Amount of Rs 35/- already debit to you from my ICICI saving account my reference id is [protected] and complaint at customer care complaint no. my phone no.[protected] sunil mandal

I have paid Rs.708/- yesterday, i.e.9-8-14 being the bill payment. My tariff is 99 post paid. Account number is[protected]. Still my phone is not activated. Kindly look into the matter and o the needful at the earliest. Thank you, Gracyamma Bridget

I have a BSNL broadband connection[protected] with plan 650FN (night unlimited). On 8th July i received my BSNL bill in which it was mentioned that from 1st of july download during night would be charged, but till that date i have downloaded 12 GB of data. Now as the information was given to me after 8 days this download should not be counted for bill as the delay for informing me about change of plan details ?is on BSNL part. Now i got bill for July and BSNL have charged 1000 rupees extra for the download which I have don under my night unlimited plan. As a customer i should be pre-informed for any major change of plan so i can schedule my usage, now i have changed my plan to 1445(unlimited usage) I request you to get the bill corrected as per above description and exempt my night usage from 1st to 8th July. I have lodged written request to BSNL patiala head office on 11th July as well as ONLINE CUSTOMER GRIEVANCE portal (PJB/CO/2014/11491) on 31st July, but have not got any revert

This is to bring to your notice that my broad band internet linked to my BSNL land phone[protected] which was being used from October 2007 with the first modem bought from BSL Pandalam for Rs 1200/- then had complaints with internet connection once in a year frequency and of late the problem is frequently happening for the past 4 months first with the land line coonection in June first week which after reporting to higher officials in BSNL of the rank of General Manager was rectified after 20 days. These sort of complaints earlier was resolved by telephonic complaints to 198 number before this past 4 months and was resolved immediately. From May- June 2014 it is observed that complaints even if in black and white with head office of Kerala at Trivandrum and repeated phone calls from my side to officers of BSNL helped me to restore phone connection in 20 days. Now from 02nd of August with my internet not working I complained in my local i.e Pandalam telephone exchange under Pathanamthitta district and was asked to buy a new modem, same was bought for Rs 2000/- and I informed broad band internet not working to telephone exchange, Pandalam personally and through phone but no action till date. Its found that internet works when its directly connected through phone to modem in which case my landline does not work and hence I miss many important phone calls. I have raised e-mail and online complaints from 07.08.2014 with docket nmbrs KRL/CO/2014/14523 and[protected] respectively but no action even with consumer complaints being registered.
Please advise, who will fix this problem whether it would be the BSNL staff or Central govt. minister itself.

Thank you,
R. Kishore,
s/o Mr K R Unnithan,
Pattathottathil House, Kadakkad,
Pandalam P.O.
Kerala state.
Pin: 689501.
[protected]
[protected].
09.08.2014