Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Today on 3rd july 2014 i have received the rent of 'may' month' ..but the rent of both of the months(may & june) has to be delivered this time ..and if the rent will be delivered in this way then, i will be deprieved of one months rent continuously, & if it will happen regularly, customer (I) will feel disadvantaged and deceived ..thus the onus lies on BSNL to deliver the rent in the ist week of the next month (like it was the time to receive the rent of june month )

hi,
even we i.e. me & my husband both have bsnl prepaid mobile connection from almost 10 years now... We too recevied a message recently from +[protected] saying that we have subscribed for some FOLLO... but both o[censored]s have not subscribed for any of these unwanted things & automatically they have cut Rs.5/- & it says that the Rs.5/- will be cut weekly for this subscription.
We had gone to the BSNL customer care centre & complained abou this in their register but still i haven't receied any docket number as they said i'll receive.
& we have been getting some unwanted messages & money is being cut.

BSNL PREPAID MOBILE CUSTOMERS PLEASE BE AWARE OF SUCH MESSAGES FROM THIS NUMBER & THE TOLL FREE NUMBER THEY HAD GIVEN i.e. 155223 IS ALSO OF NO HLEP AS THE PEOPLE PICKING THAT CALL SAY IT'S NOT RELATED TO THEM.

THE BSNL customer care centre people told that it is some commercial thing & they don't know about it... where as the subscription comes from BT-ITIMES.

hi,
I'm from bangalore... even I have been receving same auto subscriptions of Rs.5/- on weekly basis. Even after unsubscribing it it's been coming. I had given a written complaint to the BSNL customer care centre also but of no use.

MR.R.RAGHU, [protected], EMAIL.ID: R.[protected]@SYMBIOTICINFO.COM This is the company and contact responsible for the Rs. 5 Sports pack. They are deliberately re activating and ripping customers. Probably after bribing BSNL employee. This is a huge scam.

My BSNL mobile number [protected]. BT-BSNLCG keep deducting money for some services such as jo alerts, etc
For deactivation they ask us to send an sms "STOP" to 155223. Even
though I send the sms as per the instructions, it will not stop. . I'm facing this problem since 3-4 weeks and every week
i'm loosing money. This is very unethical business practice by BSNL. Kindly deactivate and repay the money back.

I was subscribed to some service called gang of friends and used my mobile for OTP without my permission. They cut Rs. 10 in two days and renew itself. Its a scam as per surfing. BSNLCG is partner of BSNL and cheating on customers. Its unethical. But finally I personally went to BSNL customer service center and deactivate it. But I could not refund my money

My number is [protected]..BSNLCG keeps on reducing my money for some services like service music and video packs..I had lost 160 rs with in 2 days of time..so can u please unsubscribe everything and give me my money back.

Sir, I want to deactivate the BSNL hungama plan as soon as possible. do it immediately. My land line number is[protected]

The hungama services (movies, games, musics) are unknowingly activated on my landline number[protected].I want the deactivation of these services as soon as possible.Also i don't want to receive any more bills for these services. Thanking you
.

The bsnl hungama services are unknowingly activated on my land line number[protected] and I never used it but I am paying bill for it, which is burden for me. Therefore I am requesting for deactivation of all bsnl hungama services from my land line as well as broad band at an early date, otherwise I will be compelled to disconnect my bsnl land line.

The hungama services (movies, games, music) are unknowingly activated
on my landline number [protected].I want the deactivation of these
services as soon as possible.Also i don't want to receive any more bills
for these services.

Thanking you, ...

Same deduction is also happening from my mobile No [protected] in the name of Video Bonanza by 57171. I am confident that I have never
approached to that organisation/agency to provide me any service. Some times back I have sent a SMS to unsubscribe it but no result. This is
simply a fraud and blackmailing business. Kindly get it stopped for charging from my account ASAP otherwise I"ll go to consumer forum/court.
TKK

Like Mr. Garg Unauthorised money is being deducting from my pre paid mobile Several
times in the name of Video Bonanza Services by 57171 from my movile +91 [protected].I want to get rid off this fraudulent money stealing agency ASAP. TKK

I have also received the msg.from 57171 that you have opted for voicechat and charging Rs.30 for it. It's really amazing. I have never gone for such services

Same thing happet to me many time...recently an otp massage came.I have never asked or desire for this.

Unnecessary OTP send by 57171

Unnecessary OTP send by 57171

What ever the previous people said, the same thing is happening to my prepaid number also. I came out of airtel for similar problem. Complaint was lodged, but still I get the disturbing sms. If the customer care can't control the content providers of bsnl; i doubt, what control they have over them. Its disturbing and please take measures to stop it. Justin

I'm getting the same. Please make it stop.

the only solution which i find is that whenever you all get start getting multiple otps from one to two, three and more, immediately send message STOP to this number 57171 after the first otp itself... it will say no services activated...
Further if again otp comes then again send STOP to this number..
.For the time being this will prevent ur deduction of balance

the same thing you have to apply again when the otp starts coming...Hope it works

Mail Complain sent to "[protected]@bsnl.co.in"

[protected][protected][protected]
Dear Sir,

Rs 75/- and Rs 7/- debited with main balance without my consent
Mobile number [XXXXXX]

Details as under.

A) Date :[protected]
A SMS received from number 57171 quoting
Quote :-“Dear subscriber, you are requested to subscribe the Astro Gyaan for Rs 75 of validity 30 days. If you want to activate send SMS YES to 57171”

B) Date:[protected]
A SMS received from number 57171 quoting
Quote :-“You are subscribed for service Astro Gyaan for 30 days. To Unsub send SMS STOP to 155223 (TOLLFREE) or dial *777#. Thanks for using
BSNL service

C) Date[protected]
A SMS received from quoting
Quote :- Your account has been debited with Rs 75 and your main balance is 201.19

D) Date[protected]
SMS to stop the unsub sent on number 155223
Reply SMS received as under
Your De-subscription request for the service Astro Gyaan has been processed.

Complaint :-
(1) The subscription is done without consent of consumer/ customer .
(2) The money not yet credited to my account
(3) In addition of above in same manner Rs 7/- deducted from main balance
(4) Complain was tried on official web site of BSNL but it also show error message (Snap shot enclosed) . It shows “Circle dose not exist.

Screen short enclosed.
Credit Rs 82/- ( i.e. 75+7) in my main balance

Ironically immediately after sending the Mail an another SMS prompt up in my mobile phone
Quote:- "You are subscribed for service Pyar Ka Over Dose for 7 days. To Unsub send SMS STOP to 155223."
As a subcribe service charge Rs 9/- deducted from main balance.

My question is, How can BSNL keeps on subscribing on services without my consent...?
Its a new trend of looting BSNL custmers...

Pyar ka over dose service activated in my number with out my knowledge and 9 RS got deducted

Hindi
बीएसएनएल कई बार मेरे पैसे काट चुकी है बिना किसी मतलब के वो अपने आप पैसे काट लेती है अपने आप को सेवा एक्टिवेट कर देती है ऊपर दिए गए नंबर से ओ टी पी आता है अपने आप वेरिफाई हो जाता है और मेरे दो बार पांच रुपये कट गए हैं कस्टमर के कोई सलाह नहीं दे रहे बात भी नहीं करते हैं बडे इंतजार के बाद फोन कॉल होती है उसके बाद बिना कोई सहायता के फोन काट देते हैं है कि यह सेवा इंटरनेट से अब अपने लगाई है ऐसा नहीं होता है बीएसएनएल अपने आप पैसे काट रही है प्लीज हेल्प मी 
English
BSNL has deducted my money many times without any means, it automatically deducts money, activates the service itself. The OTP comes from the above number, gets verified automatically and my two rupees five rupees  Have not been giving any advice to the customer, they do not even talk, after a long wait, there is a phone call, after that, without any help, we disconnect the phone that this service is now installed on the Internet.  Not happen please BSNL is automatically deduct money Help Me

thank u for the support.