Bharat Sanchar Nigam [BSNL] Complaints & Reviews

my landline no is[protected] my landline no was activated with hungama tv services on 9th may 2014. i requested the customer care service people to deactivate this service as soon as possible. they deactivated this service on 14th april 2014 i was also charged with an amount of rs198 for this service which i did not even used for the month of april. now again i have been charged of rs 198 for the same. i request you to look into this matter and refund my money charges. also i want you to deactivte my landline no from all the additional service. the customer care people are not at all helping me with this matter. it has been a very horrible experience for me as i have been running from 1 bsnl office to another. i request you to look into this matter as soon as possible otherwise i have to take legal action against bsnl hungama. i have attached my 2 months(april and may) bill as proof.

Dear Sir,
I am receiving the job alert service messages and it have been charging Rs.7 every week from my account without my permission unnecessarily..to my mobile number [protected] from +[protected].. So please make sure of stopping these messages and if possible please refund the amount charged to my number.. Please stop the messages from +[protected] or if possible block them from sending any kind of message to me..

Demand Note details:- DN id:[protected] DN date:30.03.2013 SSA: AMB Pay by date:30.04.2013 Exchange:AMBAHR Telephone No.:[protected] Activity:Service Order Provisioning Address of applicant: 1932-33, sector 1Housing Board Colony, Ambala City Ambala City, Ambala, Haryana 134002 Dear Sir / Madam They accepted a deposition of Rs 500/- without knowing or thinking about the telephone lines whether they have been laid under the ground or not and after waiting for 10 or 15 days when the connection was not given to me I approached to cancel my request .There in SDO office I came to know through the officer that the telephone lines have not been laid under the ground yet in my area of residence.On 30th April I cancelled or withdrew my request . That was the day and today is the day that I have not received my Rs 500/-, So I request you to get me refunded my money with interest accountable till today as soon as possible without making me wait any more. I shall be thankful to you. Complainant Rakesh Kumar Contact number:-[protected] [protected]

I lost my mobile phone on 09/06/2014 from Kandi, Murshidabad to Berhampore, Murshidabad by bus. I have lodged a complaint in the Kandi police station on 11/06/2014. My mobile number was [protected]. I have been trying to reach the BSNL customer care for last 7 days so that I may request to block my sim card, but all my efforts went in vain. Please do the needful at your earliest.

Dear sir, My self Biswajit jena and i have a mobile number which is [protected] and it has recently port in to Airtel means this number has been transfer from BSNL to Airtel on 20th june 2014 by MNP process. but after mnp a huge problem is showing on my mobile number but before i describe my problem, i have to tell you the mnp process to understand my problem.The central side is a MNPO, supposed to provide MNP Service in a particular zone....

sir, i have sent an unsubscription request for music strreaming on[protected].but unfortunately my request is not granted and still 10 rs is deducted from my balance amount on[protected].Kindly grant my request and please return my deducted amount as soon as possible. mob:[protected] rajeev kumar p

sir, i am a bb & LL customer with the id no.[protected] & tel.no.[protected]. this telphone was completely dead from April 19th to May 22 of 2014.(partially available only on28th april). Though i have made so many complaints directly to the exchange and via sms, the situation remained same for more than one month.finally i approached the district administration through a written complaint and solved it. Now i have got the bill amount as usual (bill no.[protected] even though i was denied the tel.service during the above period of more than one month. though it is partially two different months the service was denied to me. so i feel that great injustice from the part of bsnl by making money by denying the service promised. it is a fact that the employees who get punishment is transferred to our area and when we approach them they r very rude in their behaviour. Ultimately the customer is punished by denying the service and giving the excess bill by the bsnl just because we r in rural area. so i kindly request you to consider this. thank u in advance to give your ear to our plea.

I am residing in a place called palluruthy, kochi area in Kerala state. I am not receiving 3G coverage eventhough the bsnl tower is located hardly 500 mts less than my house. Even though my connection is 3G I always receive 2G network which is very slow. Please do the needful. Jose

dear sir My tel no. is[protected] it is not working since last 6 months innumerable complaints are of no use. i am religiously paying monthly bill of Rs 730. you can see from my call list that i have not made a single call 1) why am i charged if i do not get services. 2) why are complaints not solved Pls look into matter Thaking you Jagrati Banerjee

We have a BSNL Land Line Number and Net Broadband Connection[protected] for Gylashing West Sikkim. Our Number is not working properly since last 8 months.We had complaints many times to the BSNL office Gyalshing but we didn't get any help from them.Our office is just 50m away from their office.When ever we goes for complaint they always said disconnect your number.We always paid bill in time.But we are not getting the Service which we required.Facing problem to Communicate.This is just a technical problem which can be solved by the BSNL Staff of Gyalshing only.But their negliances makes worst for us. Sushil Kumar Balmiki Accounts Officer North East Rural Livelihood Project District Project Management Unit Gyalshing West Sikkim

Dear Sir, Previous Saturday (14th June 2014) i have recharged my mobile with 200 ruppes full talk time. And i already have a existing data plan . BSNL Services automatically subscribed some hello tv and some other without my knowledge and deducted my money without knowledge. Till tomorrow night (18th june 2014) i have 150 something ruppess balance. And when i checked in the morning it is 23 ruppes remaining. Please take action against this improper movements and refund my money back.

MY NO.[protected]
Sir i have done recharge of 135rs(it is 335mint free talk time offer) on 12th june, on 17th i got message that your free talk time is over, and then i gone for 135 rs recharge in a day they are telling that you used your full free mints regarding this i complained in bsnl ref. no 4F19KT323503 after this i recharged 164 rs and this also not added to my account. totally 299 lost by Bsnl kindly resolve this soon

MY no.is [protected], i did recharge of 135rs, i.e 350 mints talk time free. i have not talked much and in just two days they are telling that i have used all free talk time. how it could be possible to talk morethan 5 hours in a day..? kindly resolve this

Hi,

This is regard to Fixed line number[protected] under the name of Mohammed Basheer..

There are multiple issues regarding this connection, which i will explain.

a) The connection got disrupted(neither land line nor Broadband is working) in may -10 -2014, and we raised a ticket for the same, Ref No[protected].After exact one month we received a message saying that it has been resolved ;actually it was not.We doubt it is a part of your strategy so that in your records a complaint will not prolong more than one month. Again we raised a complaint Reference number is[protected] on June-11-2014.The interesting part is if a service is down for 2 weeks it is tolerable, but it has been down now for 1.5 months. Do clarify what standards BSNL is following to resolve the issues.

b) The most atrocious thing is bill got generated for this period.Please explain this also.

This complaint is for the connection of my parents who live in Kerala, Trivandrum.

my number is [protected] and my fathers number is [protected].

Hope at least BSNL officials will read this complaint .

Thanks

Sir, I am facing poor network problem from last few days.My user ID is SB10006943 & BSID 00:00:85:1A:04:08 . But sometimes another BSID 04:07 is fluctuating and randomly disturbed the network.Plz solve my problem & oblige.ruhinigogoi.[protected]@gmail.com. mob. no.[protected].

[protected] Sir, My cellone number I have quoted above. Your people are deducting amount from this number in the name of jokes pack which I have never opted for. In spite of repeated complaints it is still deducted. Requesting you to stop it immediately or else I may be forced to take legal action against your department Regards RAJESH GOPAL

R/Sir my self Satyawan from VPO Rawalwas khurd, Hisar(Haryana) my Mobile no [protected]. Sir I brought BSNL 3G Data Card IMEI no. [protected] with this Data Card i have get BOUNDED GIFT COUPON NO. N 6810 In this COUPON in this coupon Free "500 MB Data Every month for 1 Year." coupon expiry date: 31/10/2014. but when I reachered my Mobile no [protected] with this BUNDLED GIFT COUPON, I have get 5120 Minutes of free VIDEO Call . I request to you please my mobile no reacher with "500 MB Data Every month for 1 Year" . I have not need for 5120 Minutes of free VIDEO Call. Sir I call customer care 5-6 time but customer care response not good. Please Sir solve this problem and reacher my Mobile no [protected] according to BOUNDED GIFT COUPON NO. N 6810 Free "500 MB Data Every month for 1 Year." coupon expiry date: 31/10/2014. Satyawan mb. [protected], [protected] E-mail Id: [protected]@in.com

Hi sir, I'm getting a message below and they charging rupees 7 for every week. I hadn't subscribe for any value added packs as I don't need such things. Message: "Your pack shayari is renewed with Rs 7.0 successfully and is valid for 7 days. To unsubscribe send STOP to 155223". I had contacted their customer care lots of times, but there is no response. Please help me to refund my money. Its very annoying when I call an important person in some situations and it says no balance. Thanks and regards Rajilesh P

sir, iam not interested and more over i didnt use or open the hungama, they told if at not used it will not be charged. but from 3 months it has been charged 349/- . our land line no.[protected] . last month means in the month of april we asked for deactivation of all hungama services on damand but the only deactivated movies on demand. it has been charged 198/- in the month of May bill also. so please unsubscribe me from all the services of hungama services i.e., music on demand and games on demand also. and also we want refund amount for 3months. thanking you

my mobile no. is [protected].i don't have games ka khazana.but you deducted my balance from last 6.6.14.then 13.6.14 then 15.06.14.i repeatedly told to customer care that i don't have that. But they do don't do anything.1st time they told it'll deactivated within 24 hrs, but don't.2nd time they said they don't have any information about activation if balance deduct then it'll reverese.but don't.3rd time they said they cant do anything because of system error.most of time they don't take phone calls.hence i have done sms to 57171 three to four times to deactivate but they don't.i really fed up with there customer sevice.they already deducted rs.15 from my a/c which is unathorised.so deactivate that games ka khazana and reverse my balance.if not then i'll go to consumer forum directly and i'll say everyone that cell one is a cheater company.i can't imagine that such a big company like cellone is a cheater company.