Bharat Sanchar Nigam [BSNL] Complaints & Reviews

sir/madam now days bsnl 1503 not connecting proper to mh circle.before 1503 i.e customer care tell ivrs all plans of cellone as well as excel plan also.but now days its delited.so request to you if it service come as before its will easy to find new plans to customer..your customer care offices not given proper response.

I mobile number [protected] had activated my Bsnl caller tune .I got auto renewed whenever there was balance .And once I recharge with Rs 200 and Rs 30 was deducted which was normal .But next day Rs 12 was deducted ( for what I have nokia 101 how can I download the song what the hell) .
So I called customer care on 29 Dec 2013 at 14:19 and told why Rs 12 been deducted he told Rs 30 for caller tune and Rs 12 for Download .I said when did I download my phone is Nokia 101 (it doesn’t have facility for that) .
Also I ask the procedure to deactivate if ( I did a mistake I should have asked him on the 29th Day of my caller tune)
And just for asking the procedure that Customer care executive who may be a local guy unable to understand Hindi.
Later I got a message around 17:22 or so that My VAS has been deactivated why this on the 1st Day of my Caller tune.
I been ripped of Rs 42/-
Again I called Customer care same day 21:51 he told that you have given complaint so I was done .(I said can’t you understand I just enquired the process )
And then he told you activate it again by sending 56799 and no charges will be there.
And I did.
And then Rs 30 and Rs 12 were again deducted. My Rs 84 deducted for that song
I had got full talk time Rs 200 so by normal charge I could have got Rs 32 less that means Rs 168 from that deduct Rs 42 then that was 124 and my balance was nearly Rs 117.
So you see easy come money in talk time and easy go.
I gained Rs 32 by special offer of full talk time and lost Rs 84.

This shows the marketing strategy of those Customer care.
I know those strategy of Call centre they knowingly deduct the amount so that they earn revenue when a customer calls them the more customer call the more the revenue

sir, my name is tanishq babbar. my wimax i am from Punjab, pathankot, Sujanpur post office sujanpur our bsnl branch is in pathankot ..6 km from sujanpur
I had PURCHASED wimax for at from last 11 month now my problem i lost of connection about 10 to 12 days every month .. after that if we call there office they always forwarding number to the next person .. and some time never pick a call .. ill send the detail of the number ...
and few 5-6 month ago our wimax was dead for at least 45 days ...but they dont send me the bill after 45 days they send me bill of 2 month together..i have clear all of my dues.but i still not get the service and .. im very sad about this ...
P.S ... AND MANY MORE COMPLAINANTS REGARDING THIS ..


my name sunny .contact number is..., [protected]

respected sir, i am a subscriber of bsnl landline phone. My phone no is [protected] .my phone is dead since 6 years regularly.sometimes its work other time its not work. . against my complain nobody take action and also my telephone bill is coming regulalry so please do something that my phone will work properly. and please revised my telephone bill

I am using an EVDO device from last 5-6 months
EVDO No.[protected]
I was getting 4 bars signal.
but speed is very slow.
last month i had complaint about this 2-3 times
but now also no response yet.
please solve this problem...
My address:
Sant Dnyaneshwar Nagar,
Purna Road,
Nanded.
Maharashtra. 431605

Dear sir,

I made a recharge on [protected].of 135 Rs STV. On 20 dec 2013.
but today 25th dec 2013, when i trying to make a call . i could not make call.
after that when i checked my remaining STV 135 MIN ( 300).

There was no remaining minutes are showing. 0 mints.
i am sure that approx . 250 should be in my accounts. i tried to call in ur customer care but there was no response.
kindly consider on my issues,
resolve my problems as soon soon possible.
i would be very thankful to u.
Regards
[protected]
birender singh
ghazipur up 233001
dev.customer.[protected]@gmail.com

Sir, I am a user of BSNL No.[protected]. On 25.12.2013 I received a message from +[protected] that I have subscribed "model of the day"from 55678 and i had to pay Rs 5 for the subscription, though i know nothing about this. I can not unsubscribe this service from my phone. though I contact with customer care for several times to unsubscribe my VAS service and for refund the balance which was deducted at a regular interval of 7 days.Rs 32 has been deducted till 23/7/13 and still this VAS service is activated. I already sent you 2 complaints and complain Nos are 11041 and 11573 but you can not do any work on it. If this service is not unsubscribed on my number. it is necessary for me to go to consumer forum and change mobile service operator. So please unsubscribe this VAS service on my mobile. Thanking You.

Customer Name - Mr. murlidhar daharwal. Account no. [protected]. Landline no.[protected]. We are not using music on demand _ hungama. But every month charges may be applied from your company... Pls deactivate this facility... This charges pls adjust in our bill amount.

As per bill of dated 20/12/2013 bill no.[protected], the total GPRS usage (in KB) is indicated as 2504006 & value is indicated as Rs. 2504.31. In discount head 250 MB - Free 3 G data Usage is indicated as 25600 KB & amount is indicated as Rs -256.00. The usage of 2504006 KB is very high side & needs verification. Please arrange to send the detailed bill of my usage from 16/11/2013 to 15/11/2013. Thanking you. NARAYAN BANNATWALA

Name : Manivannan J Mobile No, [protected] Post Paid Connection I have opted for beauty tips, when it was offered for foot care. I found no use to it as I have been receiving for Hair care. Hence I have opted for stopping the SMS. I was advised to send SMS to 155223 to stop the SMS.--- one SMS I have received an SMS from BSNL that I will receive a list of Value Added Service Opted by me. I have received an another SMS giving No.2 for the Beauty Tips and was advised to send this No, to 155223 to stop sms. When I sent this No.2 to 155223, I have received a reference No. and was informed that I will receive a confirmation SMS. But no confirmation received. But through from[protected] BSNL continue to debit me Rs1/- towards the Beauty Tips. This process was going on for the past several days and I have been wasting two SMSs requesting to stop the service. I give hereunder few reference Numbers received from BSNL for which no confirmation was received. 1. [protected], 2. [protected] 3. [protected] 4. [protected] 5, [protected] 6. [protected] 7. [protected] It is utterly harassing experience and I assure you that I will not trouble BSNL seeking any additional facility to increase your work load. PLEASE STOP THIS TORTURE IMMEDIATLY PLEASE. MANIVANNAN J

Dear Sir,
My Office Telephone Not Working in past one month
Address & Phone no details as belwo

M/s. Stanfab Apparels P.Ltd
8/110 Sedapalayam Road,
Arulpuram Post,
Tirupur - 641 605

BSNL Land No.[protected]

pls check & do the needful
Thanks & Regards,
M.Subramanian
Ph. [protected]

Sir, I was accidentally activated the chat messenger facility in my mobile no [protected]. Now an amount of Rs.15 is deducting from my account as 15 days charges for this facility. I was trying for the last one month for deactivating this, but not succeeded. yesterday also Rs.15 was deducted.I want to deactivate the chat messenger facility from my mobile no. [protected]

Dear sir I have been using BSNL mobile ([protected]) from last 3 + years. On 16-12-13 I have received a message from BTunes regarding the activation of caller tunes and Rs.42 will be deducted from my account but I have not contacted to any for that activation. In few days before I have received one call from some unknown number regarding the BTunes in that time also I have not activated anything. If the government mobile company is doing that type of forgery means where we will go? How we can believe the other services? Hence here I request you to kindly make necessary action to the concern company and return my money to my account and save all our people from those forgery companies. Thanks & Regards A.Tamilselvan

Dear sir i executed payment of my bsnl landline bill for an amount of Rs 2101.00 on 23 dec 07 vide my sbi credit card T 11:37:07 hours. I recd a confirmation of payment from my bankers by an sms message immediately. however the bsnl website reflected nonpayment status with the following message:
Sorry! We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.
I request you to kindly look into the matter please.

Sir, I m working with Defence Udtkg at Nasik and my parents are staying at Jammu. Right from beginning the Instrument is noisy and produces undesirable noise in the beginninng of the call. Unfortunately my parents are old with hearing problem. They reported the snag to lineman who came for other snags, but never bothered to either replace the Instrument or rectify the snag.At last you are one again requested to replace the Instrument of[protected] immediately. Thanx.

I had applied for a new Broadband connection through an application and Rs. 1300 cash submitted to Sh.Shiv Bhushan from BSNL ON 13TH Sept 2013. I had received the lead: HRSON[protected] through an SMS on 13/09/13.
Repeated reminders to Sh. Rajkumar Yadav, Sh.Dependra Verma, Sh. Srivastava and Sh. Y.K Tyagi have failed to invoke any substantial action and BSNL office has not bothered to respond back giving the status of the connection .IF bsnl is incompetent to provide a new broadband connection even after 3 months of form& charges submission, then my money should be refunded with interest.

Respected sir, I have recharged my BSNL mobile- [protected] number an amount of Rs.110 through BSNL portal, yet i have not received balance.This is the transaction id- TXT[protected]. I hope i provide all the information required. If any thing need i will provide them as requested. Kindly help me in this regard as soon as possible. Regards, Rama Krishna

BSNL Postpaid has sent me a bill of Rs.3901 . I have raised a complaint on BSNL portal for Excess Billing Complaints also but I have not received any response from them . The complain number was 3K23KT354553 for the BSNL Mobile number [protected].And also I have not received the detailed bill of my usage. Please do the judgement and rectify the problem.

Hi, I am a bsnl customer, my phone no is [protected] (cdma).My user Id is : raj0219 .when i try to pay my bill via online .i got error message [invalid user name/password... for past one months]. when i click forgot my password and type my user id and mail id for new password i got error message [Could not access 'CDO.Message' object... for past one month] when i try to pay via quick pay online i got the error [your payment is not successfully...for past one months]. i also fill up complain form and send so many mail to customer care but i didn't get any response. ALL BSNL EMPLOYEE ARE BLIND OR WHAT ?? Please tell me how can i pay my phone bill.

I tried to recharge my cell one no [protected] to extend its validity but unsucessful everytime. Cellone service is pathetic. I got top up for my recharges but validity is not extended even they claim that it wil be extended for 15 days/55 rs recharge, 6 months/70 rs recharge etc. I did all these recharges but validity remains the same