Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I recharged my mobile from www.freecharge.com
Order Id: FCVW[protected] Recharge Date :[protected]:28:45.0
Recharged No. :[protected] Operator :BSNL

Transaction details You earned Amount paid
1. Mobile Recharge for [protected] Rs.100.0 Rs.100.0
2. (0) Coupons worth Rs.0 Rs.0
No INSTA coupon(s) sent on [protected]@yahoo.co.in
No PRINTED coupon(s) sent at your address
3. Handling charge Rs.0
Total Rs.100.0 Rs.100

I got all these details but my mobile havent been yet recharged.

I had applied for BSNL landline and broadband connection on July 18, 2011. I was told there was no cable in my area and I will be given connection after laying cables. I followed up for almost a year and they gave me different reasons, sometime stating there is a shortage of cables, sometimes stating that they will give me a connection only after there are stipulated number of applications and so forth. Recently, they laid cables in my layout and I am still waiting for the connection!!

There is absolutely no one to take up the responsibility and serve the erstwhile consumers who have paid their hard-earned money and are waiting for a landline connection for 2 years!! All this, believing it is always better to avail the services of a public company!

My application number is A1249860
My consumer number is 54243785

sir i have used phone micromax a72 canvas android and already booked telephonically (1503) three complaints through customer care which one is GK300301 reg not connection of my sim internet but there is no any fruit ful result so far
the follg. error occured during connecting net
1 while searching google ==== browser cannot load this page because there is no internet connection.
2 while searching facebook====Sorry,login failed to reach facebook servers. Please check your network, connection or try again later (api.facebook.com java.net.unknownhost ...
but data connection is connected well, while no any indication shown on phone ie E (2g)/H (3g) or show unencryption data . but i have set setting my network connection several times ie name GPRS APN- bsnlnet and all others ie mcc (404) mnc(42) apn protocol ipv4 etc and switched off several times but no remedy occures .
during computer conneting it shows sent/reception data very good and conneted to computer but IPv4 and IPv6 protocol shows NO INTERNET ACCESS. hence please solve it, or give direction/answer to my mail. REGARDS

Respected Sir
Last month on 11/07/2013 i got sms from bsnl about deduction of rs 30/- against renewal of some service(i dont know which). When i called to customer care no. executive told me that this is your 3rd deduction(according to him firstly 5rs was deducted then 15 and 3rd time 30) and you had to call us after 1st deduction for refund, now refund cant be made. Then i told it means if a customer does not come to know on first deduction (as 1st time deduction amount was just 5 rs) then bsnl will not refund. Then he gave me complaint no G11HR305626 and said balance will be refunded within 5 days. After 5 days they told will refund till 25 july, on 25 july they told will refund on 31st july on 31 july said refund is not possible because i could not call after 1st deduction.
Now please let me know what to do against BSNL.
Thank you

Transaction Fail Not Refund Recharged with Rs.300

Last 29.07.2013 Two Time Transaction On BSNL Mobile No. [protected] With 300 Rs.

But Two Time transaction Fail. Please refund This Amount.

Already Call To Customer care But, Not given Proper Guidance.

I Never Used BSNL Protal, Because Two Time Bad Experienance.

Please deactivate Hungama Music on Demand which we never requested and also bar all outgoing calls on my landline no.[protected] with immediate effect as I am receiving exorbitant monthly bills to the tune of Rs.1800.00. I am a state government employee and having BB Home Combo ULD Plan and my limited/max budget is Rs.700 per month. If I continue to receive the bills in the same manner, then I will opt for some other service provider with immediate effect.

1. Please deactivate Hungama Music on Demand with immediate effect
2. Please bar permanently all outgoing local and STD calls from my land line with immediate effect.

Hope the concerned will consider my humble plea and do the needful.
Customer Name: MARY SHILA HANCHINAMANE
My account no: [protected]
Land line no: [protected]
Service ID: mys2413753_scdrid

I ANTICIPATE YOUR IMMEDIATE ACTION OR ELSE I DO NOT WANT THE FACILITY AT ALL AS I AM OVERBURDENED WITH THE HEFTY BILLS. kindly send your confirmation on my mobile no:[protected]
Thanks & regards
Mary Shila Hanchinamane

Myself Pawan Kumar called bsnl call center 1503 from my bsnl no. [protected] at 7:02 am as on 01.08.2013 to know the status of my security amount but executive start abusing to me. Here i can't write those words.

BSNL due bad customer care executives you are loosing your reputation day by day.

So you are requested to please go through the conversation by recording & take appropriate action as soon as possible.

Pawan Kumar
Rewari (Haryana)
[protected]

Dear Sir,

I bought EVDO card fron BSNL Digboi about a month ago. They claim to provide a speed of 2.4 Mbps. I am not getting even a speed of 50kbps on my device. Despite this matter being reported time and again to the local BSNL office there is no improvement at all. They charge around Rs 850 per month and providing us with 2G speeds only. It is really pathetic and there response to consumer grievances is equally frustrating. This is clearly a case of forgery and non ethical business practices that we are witnessing here at Digboi. I am being looted of my money by this PSU which is think should be accountable for these forgery cases .

They should be pulled up for laxity in providing customers the services they pay for. This is loot please save us .

Vikrant
Digboi,Assam

I have purchase new bsnl card from renuka niwas at vasai on 30 july 2013, my new bsnl number is [protected]. but its still not activated, even on customer care number([protected]) call is drop after 1 minute and executive doesnot receive call.customer care number

we have a land line bsnl connection, it is not working since 6 months. complaint registered in our exchange and at ernakulam but no response in their side. some time the technitions come and repair but unfortunately within a day the phone dead. In my house my father and mother too old and cannot contact me when i am not there. It is very shameful to a company like BSNL cannot repair a landline and is a pathetic situation.

My broad band connection under Rs.850/- unlimited home plan through telephone No.[protected] has not been working for the past 14 days. Complaint with BSNL office, technician, not responded. This is not the 1st problem being faced. The internet connections are not working for more than 10 days every month. I became tired after having struggled with BSNL authorities. I have been paying waste bill for the broad band connection not working properly. So, I want to get terminated my connection. The Hon'ble Consumer Court may kindly be pleased to take action against the concerned authorities and my broad band connection may kindly be arranged to be disconnection since I don't want to be a victim among others by the worst BSNL service.
Thanking you, Sir,

Vinayagam Pillai K,
Mobile: [protected]

On 29 Jul 13 I made two top up recharges from BSNL portal on the above number for which transaction was failed. But the amount was deducted from my bank account. Transaction ID are MSBI[protected] IGK5392035 TRANSFER TO[protected] for Rs 100/- at 0754 hrs & MSBI[protected] IGK5390806 TRANSFER TO[protected] for Rs 200/- at 0740 hrs . Please initiate action on refund of the amount to my bank account. Thanks

I have repeatedly complained to BSNL customer care to deactivate the messenger chat service. Rs 15 is being deducted from my prepaid number every 15 days. I get a response that the service is deactivated and DND activated for my number.

But in reality, no service is deactivated from my number. Very poor customer service from BSNL

Bsnl started value added services on its own accord without being subscribed by me.when i called customer service they assured me that they have put on a request to stop these services. they deducted balance from my phone despite the fact that i had not subscribed for those services.when asked for refund they refused.
After that on 28th june,2013 i again received message that Rs. 20 were being deducted from my account for another service which i had not subscribed to. I called customer care & again appraised them of the situation.i received a message from BSNL that my complaint has been booked and its no. was G09HR302954. I was again assured that a request has been put for stopping these services.
On 9th July, 2013 i again received message that more amount was deducted for another multiple services i didnt subscribe. I again called customer care and told them what has happened.They again feined that they have booked my complaint and its docket no. is G09HR301427. between the customer care representatives repeatedly refuse to let me talk to any of their superiors.
And now again today that is 30 th july i received an sms saying more money was deducted from my account of those services of which i had complained & were supposedly stopped by BSNL. And when i called them, they as usual registered my complaint but did nothing. these people were rude to me and repeatedly refuse to refund me the money.When i asked to talk to their supervisor they refused.
I am an unemployed girl. Each paisa is extremely valuable to me. This doesnt only giving me hard time monetary but also mentally as its increasing my burden o[censored]nemployment.

My BSNL sim card is blocked. I called many time to customer care number but there is no response. Due to the sim block i suffered from the big problem. I cant make my important call. It ask me PUK number. and I also sent sms to 53733 with my 19 digit sim no. but still there is no response. I called customer care (1503, [protected]) and i diallled my 19 digit sim no. in puk option but it tells me I entered wrong sim no. or this sim is not from the maharashtra telecom circle but my sim is taken from (nashik) maharashtra. I always suffered from this problem Maharashtra BSNL customer care doesnt receive call at any time. you can check it. so pls help me..
MY BSNL BLOCK SIM NO. IS [protected].
19 DIGIT NO. OF SIM :[protected]
CONTACT NO. : [protected], [protected]

Dear Sir,

I recharge my number [protected] through BSNL portal with 34 Rs. for validity extension & 50 Rs for balance. & Date was 28 july , 2013. My money deducted from my account but recharge not happening on my number . I recharge this number through my bsnl login id: amitsharma724

ICICI bebit card purchase : VIN/Bharat_Sanc/[protected]/0
VIN/Bharat_Sanc/[protected]/0

I got this message after rechrge "There has been an overflow or underflow in GC memory pressure.The possible cause is unbalanced AddMemoryPressure and RemoveMemoryPressure calls"
I have also attached screen shot for the same.
So please help me & do the needful.

Regards,
Amit Sharma
Contact no: [protected]

Dear Sir /Madam

I would like to lodge a complaint about BSNL broadband connection ..
We have a broad band conncection from our nearest telephone exchange but due to lack of monitoring we could not avail full month net surfing and downloading etc..
Whenever we try to call our service provider engineer or operator he is given excuse. He has right to dis connect the line if we could fail to pay his dues in time .. I am fully agreed with their process but if he was not avail to provide service then it is also my right to ask them for a discount in bill.
All time operator gives us story .. some time he dint pick our call or visa versa..
I am paying full month money for net surfing not only 10 days net service and rest 20 days for stories..
I do spend my money to make a call to him to start the net service but after spending time , money we dint get any solution..
My concern to BSNL should provide all time internet..

I would request you to the concern authority to find a solution for my above narrated issue..



looking forword to here some positive response..

Thanking You..
Customer---
Manoj kumar Mani

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
Nokia

Please block the sim card and also lock my mobile no.

Regards
Kothandaraman
Alternate contact number : [protected]

I'm vineet chaudhary from District muzaffarnagar. My BSNL landline number[protected] so-many time I Called to 198 and resisted the complaint related to line disturbance and broadband not working there is no link light not stable on the modem. there is some frequent disconnection of internet connection. because of line disturbance in the phone.that is why the internet is down. yesterday they have close this complaint . but there is still facing the problem ..so kindly take the necessary action for this,. I'm facing this problem last 7 months.

Name vineet chaudhary
mobile no [protected]

we have given application for shifting bsnl broadband connection from Tripunithura to Chembumukku, Kakkanad in Ernakulam District. Tripunithura people were very generous and provided good service, esp. Mr.Gopi and Mr. Babu.

At Chembumukku, when we contacted the bsnl people, one Mr. Aravindakshan replied me that he would come over there at his will and whenever he comes there for his complaint works. the engineer didn't even pick up the phone. no customer care service i got in time. when ever called, i got some advertisement messages of bsnl and advertisement audio.

after all what is service meant for ???? the customer has to pay his/her bill correctly in time. only one-way service? no commitment to the consumers?

bsnl provides only weak signals promoting private service providers in the sector, cheating the consumers...!!!!