Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I CALL TO BSNL HELPLINE AT 1503 ABOUT 3-4 TIMES. BUT THEY DON'T RECEIVED MY CALL. ALWAYS GIVING THERE SCHEMES INFORMATION. I WAITED AROUND 15-20 MIN BUT I DON'T GET PROPER RESPONSE FROM THERE SIDE . I REQUEST YOU TO TAKE SOME ACTION ON THEM. ITS NOT TODAY PROBLEM ALWAYS THEY DON'T RECEIVE CALL IN 4-5 MIN.

I have been charged 5 rs per week from last two moth the service of follo which was activated from compny side not from my end i have called customer care 5 time to deactivate this service and evry time they said that service is deactivate even they didnot gave me the compliant no.but the balance of rs 5 is countinusly detect from my account ..so pls help me to sort out this

Hi. It is to inform that I took the facility of wi-max from Bsnl and from d very first day its not working I registered my complaint to their vendor but he simply ignored thn after waiting for feedback but in vain I personally went in their office but no person was there on seats since two of them were on leave for a week . I registered my complaint but no necessary action was taken when I called them they lied to me that we will be coming to u and like this 3days spent and they continued cutting my calls and harrased me badly and also showed very rude behaviour twice as if I am at fault. Then Again I went there it has been a month now its not working and there is no response from their side whomsoever I talk to d officials simply response that we R not responsible or concern person to talk to. M totally helpless I want all my money refund I need no connection no service from them and also I want they to pay or punishment for them for mentally harrasing me by continuously cutting or ignoring my calls for complaint I missed my office twice just because they assured me that they will visit me and check d problem but that doesn't happened rather they keep postpone my complaint and made fool out of me. I want my money back nd I want serious actions to be against my complaint atleat here. Thank you.

Dear Sir,
I have made online recharge (through Union Bank Debit Card) for my cell phone no +91 [protected] from bsnl portal itself at 12:30 PM on 7/7/2013...
First I have made talk time recharge of rs 50 (Ref no.[protected]) and then 2G net recharge of rs 54 (Ref no.[protected])...
But I have had recieved msg that sales transaction can not be completed and get assistance from customer care...
After this I have had recharge of 50 rs again from a vendor located near by on Anandmahal road,Surat,Gujarat...
But recharge not done...it shows recharge successful but amount not credited yet and it shows main balance null...
Anticipating for fast and favourable solution for this as Customer Care no is not connecting as usual...

I given request to customer care to deactivate alerts which r deducting Rs.7/ per week but till it it not deactivated i request to deactivate the same & credit the deducted amount to my mobile number [protected].
complaint no.3F27AP330099 dated 27/6/2013 & 3G05AP372130 dated 5/7/2013 & 3G06AP371841 dated 6/7/2013 they r doing false promises

Hi,

In my phone i received one message on 27th June 2013 at (6:56 pm) that service is activated on your mobile. I called to customer care (7:29pm on 27th 2013), executive told me that they don't have such record of activation of that service so call us later and when next day I call again for the same they told me that 'Ki apko kal call karni chahiye thi ab hum refund nhi kar sakte' and they also told me that their are two more services activated on my mobile from last December but I haven't activate any service.
So please have a look because I don't know how many customer are bluffed and have to suffer from the same problem.

Phone No:[protected]
D.N. No/APN No. [protected]

Dear Sir/Madam,
We would like to intimate you that we have applied for New land line connection with broadband as name M/s ACS Property Services (P) Ltd. on dtd 15.05.2013 by cash vide money receipt No. HHR[protected]. of Amount Rs 1675/- and paid by cash Rs 2100/- towards modem. After 4/5 days wire is connected but line is not activated as on date for incoming and internet.We frequently call back to this No. [protected], [protected] for request to activate this line but they are not responding to our call from Mob No.[protected] & [protected]. We are harassed this employees who is knowledge about responsibility and customer's value.

Hence, we request you please activated our connection with broadband as earliest possible.

Thanks

Regards

S.K. Nayak
Director
For ACS Property Services (P) Ltd.

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]
MICROMAX CANVAS Mobile


Please block the sim card and also lock my mobile with the above mentioned detail
Regards,

Satya Sundar Mukherjee
Alternate contact number : [protected]

I had made the complaint to BSNL on 13-June-2013 that my internet is not working and they responded to me that Technician will visit in 48 hours then on Monday, 17-June-2013 I again called and they forwarded my complaint but still no one has visited to rectify my problem. I call daily for the complaint and i get the same response that they are forwarding my complaint. I then make a call to SDO, Mohali and no is responding to the call till date.
I asked them to disconnect my phone on 29-June-2013 after getting no response for 15 days. But still no one has not even contacted or visited to disconnect. They don't even bother about customer service they are providing. I want to do consumer case against them. Please advice me the process.

BSNL Complaint number they provided are below:

[protected] (13-June-2013)
[protected]June-2013)
[protected] (29-June-2013)

I had a BSNL connection (sulabh Plan) phone number[protected] under the name Of Salaj Jain address house number 320, street number 03, laxmi narayan mandir, durg.

I made a payment of rs 1657 on 08/09/2012 since then my connection is never connected again and the phone line is not working till date. I had made several complaints since then, some of the complaint numbers are [protected], [protected] etc. some written complaints are also submitted at dates 23/01/2013, 23/02/2013 and 28/03/2013 BUT NO ACTION HAS BEEN TAKEN PLACE TILL NOW.

However, i am receiving bill continuously regardless of the fact that phone line WAS (AND IS) never connected after paying all charges on 08/09/2012.

So, i request you to resolve my complaint as soon as possible and immediately.

I applied for BSNL broadband combo 650 package on 27 May 2013 and given subsequently. Since the beginging it is not working properly. Many a times in the day it is failing. After informing the department, I started complaining on website but after 2 or 3 times complaint; later whenever I tried to lodge a complaint it is popping up the message "your complaint is already given to a person" but not accepting any more complaints. Later department people are working on it but not fixing the problem. It has become a mental and physical torture as it is failing in crucial times of booking a train ticket and doing some bank transaction. When I complain initially, they said we are testing. Then It worked 2 days uninterruptedly. They asked me how is it now?. I said it is wonderfully working. Then what they did I do not know but it never worked satisfactorily. It is spoiling my health due to failure of the net in crucial times by increasing my BP abnormally. I vexed in dealing with the department people. I have no hopes that they can repair it. Everyday they are saying we are testing.AE asked me to ring up him whenever it failed. But after few times, he is not responding.

TO, SIR/MADAM,
I HAVE A BSNL SIM CARD, ITS NUMBER:-[protected], ITS SERIAL NUMBER:[protected], my name- REKMAT ALI MAZARBHUIYA,
BUT some days my mobile is PUK locked, but i call the customer care everyday, but their IVR is not responding correctly,
so, i request you kindly give me the PUK code as soon as possible,i hope you will consider my request,my alternate contact no.[protected], otherwise you cand send mail, my mail is:- [protected]@yahoo.in
thanks, your's faithfully.

My mobile no [protected] has been stolen. I will be grateful if you please block the sim on an urgent basis. I have come to know that the no. has been used for calling up after the theft, as the no. is being told to be busy and then after a few minutes it is told to be switched off. Therefore I request your urgent action in blocking the sim.

I LOST MY MOBILE HANDSET ALONG WITH MY SIM CARD AT YASWANTPUR RAILWAY STATION. MY MOBILE NO.WAS[protected] . I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY.
my temporary mobile no. is c/o SABYASACHI MAJUMDAR MOB.NO. [protected]

my landline phone has been dead since three weeks. after giving complaints bsnl ambernath peoples are not attending.they are telling you talk to our JTO we cant do anythng. JTO mr.sheikh doesnt recive his phone in office.how ever i managed to get his mobile no when i called him he received and told i will send line man tomorrow till now no line man have came.now it is going to be one month my phone and broad band has been dead.i am giving per month 900 rs for broadband but i am not able to use.when again i called mr.sheikh ,JTO, he is now not receiving my call.when i called in office the person who recived phn , i told about the discussions with MR.SHEIKH .JTO and asked him to send line man ,he replied very badly "u want lineman line man will come to u "and peoples sitting behind are making are laughing so loudly anybody hear over phone.the line man is also very bad when ever he comes he doesnt does his work rather shouts at me.if my telephone wires got theft ,he will tell always your wire gets thefted. as if myself theft my wire.so bad peoples.i m giving so much money monthly still so service is so poor.when they are govt servants still line man and jto every body have problem to listen to problem of customers.when govt.is giving so much salary then they should respond to greivances of customer.

I had ported my no. via MNP to BSNL afew days ago. Although it only takes a week to port a number, mine was ported after 2 weeks, during that period I was left with no means of contacting anyone. But this is just a minor part of my complaint. My major complaint is that BSNL has announced that roaming charges will not be incurred on customers having Haryana circle numbers in Chandigarh and Panchkula. But I am still geting my balance deducted.
I request you to kindly look into the matter.
Thank you

Gaurav Sahni
+91-[protected]
Chandigarh
[protected]@gmail.com

Dear sir
i am having a bsnl sim using with my phone one service unwantedly activated name 'love' in my phone and due to this service my balance deducting continuesly about seven rupees daily or in an some interval
please help me to repay my deducted balance
thanks.
Bhanwar Singh Hada
Asst Manager (SBI)
contact: [protected]

i made a easy recharge a 98 gprs pack on dated[protected] on my bsnl mobile no [protected] but i didn't get any data balance in my account. So i repeatedly made a call to Bsnl customer care but they are unable to resolve my issue, more over they are not giving me my money back to me. the mobile no from which recharge is made is [protected]. please consider my complaint and make Bsnl to return my money. thank you.

i have unsubscribed the the follo service many times and the message on mobile shows the same but after few hours deduction of rs.5 is made for a week out of my balance from prepaid amount meant for mobile calls. no sms or calls are possible on the displayed no.from which the message of such deduction comes. this is happening for the last three weeks. pl. do the needful and oblige.

Dear Sir

My mobile no. [protected] , having a GPRS facility. While browsing accidentally the services of www.follo.co.in services was clicked and charges of Rs.5 was deducted weekly. I am unable to unsubscribe from the services. I am receiving the messages from[protected] from follo jacqueline fernandez, pic. My request for UNSUB messages are not received.

Plz help me to unsubscribe services from follo.co.in of wap.indiatimes.com



Regards
Manish Sonkar
Assistant Engineer
Uttar Pradesh Irrigation Department
Lucknow, U.P