Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I AM USING BSNL MOBILE PREPAID SERVICE, MY MOBILE NO IS [protected]. I RECHARGE MY MOBILE WITH STV RS 89.00, AS PER PLAN ALL LOCAL CALL CHARGES SHOULD BE CHARGED @1P/2SEC AND ALL STD CALL SHOULD BE CHARGED @2P/3 SEC. BUT ACTUALLY STD CALLS ARE CHARGED @3P/2SEC. LOCAL CALLS ARE CHARGED CORRECTLY. IN THIS REGARD I LODGE A COMPLAINT ON BSNL PORTAL ON 11.6.2013, BUT NO REPLY IS GIVEN BY BSNL TILL DATE.-----
VINOD MANCHANDIA

I am a post paid BSNL customer.But unfortunately to say that mobile network
in BATANAGAR( KOLKATA-700140) is very poor and maximum days
i cant speak to anyone due to non funtioning of Mobile Tower.I also contact
C Care (mob no [protected]) no,but still i am suffering the same problem for
the last two years.

This is your kind information that, I am a subscriber of BSNL Land Line and Broadband No.[protected] in Arakkunnam exchange. Since two weeks before this connection was not working. Last week we given complaint, but till now we did not get connection. My parents so old, I can't communicate with them so far. So please do needful. So many times we approached to exchange but no use at all. Kindly consider my complaint and take action immediately.

Sijo Abrahm

last month BSNL service provider activated a service on my phone number by itself. after i complaint to them,they deactivated the service and asked me that money will be refunded within a month.but haven't done it yet.when i again called them they said there is no complaint filed for refunding of money.the complaint number they have given me is E18UP303217 on 18/may/13.

hello all,

i want to know my bsnl incoming call detalis of my landline no.. some of them guys are calling to my landline no nd not talking with us.. daily they are giving torcher to us.. plz provide all call list for me.. all incoming details plzzz.. my email id is kris.03.[protected]@hotmail.com.. and my landline no is[protected]

My evdo internet is not working in roaming i.e chennie and also mobile outgoing is closed.Please check it and revert on my mobile phone.My evdo connection no.[protected] and mobile no.[protected]. PLEASE CHECK IMMIDIATELY .ITS VERY URGENT.
THANK YOU NEERAJ KUMAR

I am a prepaid consumer of BSNL phone No. [protected] with Broad Band under Plan Compo 500C for 3 years. During the road expansion work carried our by the Highways Department from March 2013 BSNL cable line has been cut away and my phone has been disconnected from 08th March 2013 09 38 AM to 29th May 2013 05 12 PM I have submitted a complaint to the Senior Enginer External, BSNL, Sathyamangalam on 01 06 2013 by post requesting to take up the matter with the appropriate authorities to extend the prepaid period proportionately or credit the proportionate bill amount charged during the disconnection period to my account.Till today there is no action on this matter. I request the needful at the earliest.

A N KRISHNAMOORTHI
22th June 2013 6.50 AM

I have got recharge my BSNL No [protected] on 16/06/2013 with special terrif voucher of Rs. 1494/- for the scheme of BSNL to BSNL National free for 90 days as stated by the retailer ( Paras corner, Near hanuman mandir tower road, Rajula City, Dist Amreli Gujarat). But after recharging i received sms from the company that is you have redited your voice pack with 25 hr 0 mn valid until 06/09/2013 upto time of recharge/data/bundle done by you (this is valid for any network nationwide including BSNL) and one another sms that is your unlimited BSNL To BSNL voice call pack is valid until 06/09/2013 upto time of recharge/data/bundle done by you.

later I spoke with the BSNL customer Care (1503) and customer care executive told me that this scheme has been closed on 06/06/2013, and we made some changes in the scheme.

Retailer had cheated me he did not tell me about the scheme that it has been closed or modified, but he showed me pupmlet of his currently running scheme in which this scheme was stated that get recharge of rs. 1494/- and get 90 days BSNL to BSNL network free calls nationalwide.

now i want please go through the matter, if possible get the replace my scheme into old one or compensate the amount which i've got recharge.

I had raised the complaint 23 days before against my Land line Telephone (Telephone Number is[protected] which is provided by BSNL which is not working (Dead) well.
They have closed the complaint without attending it and again I raised another complaint and that is also closed without attending it. Then i called the concern people and they asked me to contact SIPCOT AE through Land line and Mobile.His number is [protected] and the Landline Number is[protected].

I tried several times by calling the above numbers and no one picked the call.I called the another number and they asked me to contact Line mane directly and his name is Chandran

When I reached out to him he asked me to contact another Line man whose name is Vijay.When I called Vijay he told that he will attend that.

But after 10 days no one come and attended it and again I called Chandran (Line man) and he told that he will attend the same on this on Monday(17.06.2013). I called him again on Monday till evening he has not picked the call and finally he took the call and started shouting on me for disturbing him during non-business hours and he told me that I can escalate this to AE.

As a customer I dont know what needs to be done in this reg and we have signal issues for any provider in my area (Annamalai Nagar,Hosur) and I depend on my Land line as I am being attending conference calls with respect to my Project.

As this issue is not yet resolved I am being attending the conf calls on the Terrus due to bad signals even during the raining day (very pathetic situation). I have given the complaint details which I have raised and the status as below.

I am very much mentally upset due to this and I am not able to attend my conference calls with respect to my project.

Can you please file this and take necessary action on the BSNL provider and get the compensation for my mental upset.

Thanks and Regards

S. Prakash
Hosur,
[protected]

Complaint Number Status Remarks
[protected] In process Not attended
[protected] Closed Not Attended
[protected] Closed Not attended
F04TN317557 Closed Not Attended
[protected] Closed Not Attended
[protected] Closed Not Attended

[protected] booked on 22.05.2013 and still not attended and closed.

hi,

we have been using the bsnl land line for more than 10 ten years, but for the last 3-4 years our bsnl landline is not working properly.
when we raise a complaint request, some times they attend the issue, some times not at all.If it is ok for one week then it will not work for two weeks. Customer service is very bad.I belong to very rural area the mobile signal are not very good. So the only mode of communication is landline. In office also most of the time only watch is there.
they says that we cannot attend the issue also some times.
What needs to be done no idea at all.

I am Krushita Kapadia. I have taken Internet Broadband Connection From BSNL 6 Months before.
My Broadband Services is very poor and not working properly. In a week only 2-3 days my Internet is in working condition. I have complaint to BSNL so many times but they don't do anything. And their Representative always told me that he will come to my home and check it, but he never comes.
I have paid 750/- per month. So I want all my money back for last 6 months and Deposit from BSNL.


Thank You.
Krushita Kapadia
[protected]

I am Rajiv Kumar from Nilokheri Distt. Karnal Haryana. My bsnl mobile no. Is [protected]. The bsnl service provider has deduct balance from my phone so many time without any service request by me. When i call at customer call centre at 9:05 pm on[protected] then mr. Navven tell me that there is no record available . When i ask for refund then he said that no refund will be given to you. I also tell that on[protected] Rs. 12 was deducted i same way from my mobile then he said only 2 rs. Deducted after that he said 4 rs. Deducted. I ask for refund he flatly refused. I also ask for email for complaint registered through email then mr. Naveen flstly refused. I also ask for call your senior or sent this call to your senior then he flatly refused and ignored. Please do in my favour. I have loss so many time mymobile balance like this. Please help me for refund my duducted mobile balance which is in current is Rs. 24

I got a message to my number ([protected]) saying - I can use "easy vault phone back-up service" free for one month. I just ignored and deleted the sms and never used the service. After one month I shocked to see another message stating my "easy vault phone back-up service" has been renewed and Rs. 20 has been charged. I was also offered to stop the service by sending an SMS "STOP" to 155223. I've send the SMS but it is not known whether the service is active or not. Even the Deducted amount has not been refunded as of now.
This is a serious violation of TRAI guidelines. How can BSNL subscribe to a VAS without my consent? How can I be charged for even for cancelling some subscription?



Jeet Sarkar
Kolkata

sir,
none of the customer care no is working of BSNL Assam (1500 to 1530 and toll free [protected] & [protected] & [protected] and also on 198 which is automatic complaint no for land line) i have tried a lot to contact customer care through mentioned no but none of them working the response on these nos is either number not in use or not connecting or not attending the call. Please look in to the matter.

further

i have recharged 574 STV for unlimited calls (on net std & local) but it is not working i have been allotted with 500 minutes of call on any net and 50000+ minutes of calls on net local. and sir i have recharged this 574 STV as it is given on official site of bsnl assam.

my bsnl no is [protected]/ vodafone [protected]

please sir look in to these matter very seriously and help me......

MY LANDLINE NO:[protected]

PL DEACTIVATE MUSIC ON DEMAND & GAME ON DEMAND,MOVIE ON DEMAND
WHICH WE HAVE NEVER ACTIVATED
WE ARE UNNECESSARILY CHARGED FOR NO FAULT OF OURS.
PL DEACTIVATE IMMEDIATELY OR SHOW US THE WAY, I AM NOT ABLE TO DO IT ,in FAQ THERE IS NO PROVISION TO DEACTIVATE, HELP TO REIMBURSE MY MONEY WHICH WAS CHARGED FOR NO FAULT O[censored]S...ACT BEFORE THE NEXT BILLING.

THANKING YOU,
Dr.G.Ram Mohan Reddy
Cosultant Apollo / Medwin Hospitals.

My BSNL no. is [protected]. I recharge free roaming pack of Rs. 199 on 17/06/2013 at 11.48pm at through my accoun by paytm application through my mobile which is unable to success completely. But the recharge amount Rs.199 was deducted from my account. For which I receive messages that the deducted amount will be refund. But the amount is not refund till today to my account. But in paytm application it shows that the amount is refunded. I can not contact to paytm or bsnl. My order no is[protected]. The same thing also happen during recharge of Rs. 41 to my mob. No. [protected].
Please help

Dear Sir,
i am facing internet speed problem last 3 months my internet plan is Rs.1425/- Monthly & internet speed 4 MBPS up 20GB But i m getting only 1 MBPS only..
i paid Annual payment Rs.18000/- on

My Telephone No.:[protected]
BSNL Account No.: [protected]
BSNL Customer ID :[protected]

Mail ID : [protected]@jadhav.net , [protected]@gmail.com

i make so-many time complaint...

R/Sir,
With due respect that my BSNL broadband connection no-[protected] is not working since four days.it is down from Saturday morning 7:00AM Date 15/06/2013.I Have call many times to concerned office but they not sort out my problem or many times their phone goes not responding.Sir this is a commercial connection so it affect my entire business badly. Sir please take necessary actions regarding this matter as soon as possible.
Thanks & regards.
Parveen Verma
[protected]

Dear sir,
This is to inform you from my bsnl cell no.[protected] BP.ITIMES and BP-651819,61111,655666 and follo, mgreet and so many other unauthoraized deducations are done every otherday. kindly unsubscribe and stop all the unneceassary informations and advierstments
to above said phone number .
Kindly do the need ful.
thanks.
Rani joshi

Dear Sir,

My Internet connection is not working for my telephone connection[protected] from April onwards and we have complaint regularly in person and through the website still now the issue is not yet resolved. Please look into this matter very urgently and we have checked our modem in Oachira Telephone exchange and it was working fine. So,it is very clear that there is some fault in the line but nobody is not taking care about this issue and we customers are become fool and serving the department with monthly charges.