Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I had made the complaint to BSNL on 13-June-2013 that my internet is not working and they responded to me that Technician will visit in 48 hours then on Monday, 17-June-2013 I again called and they forwarded my complaint but still no one has visited to rectify my problem. I call daily for the complaint and i get the same response that they are forwarding my complaint. I then make a call to SDO, Mohali and no is responding to the call till date.
I asked them to disconnect my phone on 29-June-2013 after getting no response for 15 days. But still no one has not even contacted or visited to disconnect. They don't even bother about customer service they are providing. I want to do consumer case against them. Please advice me the process.

BSNL Complaint number they provided are below:

[protected] (13-June-2013)
[protected]June-2013)
[protected] (29-June-2013)

I had a BSNL connection (sulabh Plan) phone number[protected] under the name Of Salaj Jain address house number 320, street number 03, laxmi narayan mandir, durg.

I made a payment of rs 1657 on 08/09/2012 since then my connection is never connected again and the phone line is not working till date. I had made several complaints since then, some of the complaint numbers are [protected], [protected] etc. some written complaints are also submitted at dates 23/01/2013, 23/02/2013 and 28/03/2013 BUT NO ACTION HAS BEEN TAKEN PLACE TILL NOW.

However, i am receiving bill continuously regardless of the fact that phone line WAS (AND IS) never connected after paying all charges on 08/09/2012.

So, i request you to resolve my complaint as soon as possible and immediately.

I applied for BSNL broadband combo 650 package on 27 May 2013 and given subsequently. Since the beginging it is not working properly. Many a times in the day it is failing. After informing the department, I started complaining on website but after 2 or 3 times complaint; later whenever I tried to lodge a complaint it is popping up the message "your complaint is already given to a person" but not accepting any more complaints. Later department people are working on it but not fixing the problem. It has become a mental and physical torture as it is failing in crucial times of booking a train ticket and doing some bank transaction. When I complain initially, they said we are testing. Then It worked 2 days uninterruptedly. They asked me how is it now?. I said it is wonderfully working. Then what they did I do not know but it never worked satisfactorily. It is spoiling my health due to failure of the net in crucial times by increasing my BP abnormally. I vexed in dealing with the department people. I have no hopes that they can repair it. Everyday they are saying we are testing.AE asked me to ring up him whenever it failed. But after few times, he is not responding.

TO, SIR/MADAM,
I HAVE A BSNL SIM CARD, ITS NUMBER:-[protected], ITS SERIAL NUMBER:[protected], my name- REKMAT ALI MAZARBHUIYA,
BUT some days my mobile is PUK locked, but i call the customer care everyday, but their IVR is not responding correctly,
so, i request you kindly give me the PUK code as soon as possible,i hope you will consider my request,my alternate contact no.[protected], otherwise you cand send mail, my mail is:- [protected]@yahoo.in
thanks, your's faithfully.

My mobile no [protected] has been stolen. I will be grateful if you please block the sim on an urgent basis. I have come to know that the no. has been used for calling up after the theft, as the no. is being told to be busy and then after a few minutes it is told to be switched off. Therefore I request your urgent action in blocking the sim.

I LOST MY MOBILE HANDSET ALONG WITH MY SIM CARD AT YASWANTPUR RAILWAY STATION. MY MOBILE NO.WAS[protected] . I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY.
my temporary mobile no. is c/o SABYASACHI MAJUMDAR MOB.NO. [protected]

my landline phone has been dead since three weeks. after giving complaints bsnl ambernath peoples are not attending.they are telling you talk to our JTO we cant do anythng. JTO mr.sheikh doesnt recive his phone in office.how ever i managed to get his mobile no when i called him he received and told i will send line man tomorrow till now no line man have came.now it is going to be one month my phone and broad band has been dead.i am giving per month 900 rs for broadband but i am not able to use.when again i called mr.sheikh ,JTO, he is now not receiving my call.when i called in office the person who recived phn , i told about the discussions with MR.SHEIKH .JTO and asked him to send line man ,he replied very badly "u want lineman line man will come to u "and peoples sitting behind are making are laughing so loudly anybody hear over phone.the line man is also very bad when ever he comes he doesnt does his work rather shouts at me.if my telephone wires got theft ,he will tell always your wire gets thefted. as if myself theft my wire.so bad peoples.i m giving so much money monthly still so service is so poor.when they are govt servants still line man and jto every body have problem to listen to problem of customers.when govt.is giving so much salary then they should respond to greivances of customer.

I had ported my no. via MNP to BSNL afew days ago. Although it only takes a week to port a number, mine was ported after 2 weeks, during that period I was left with no means of contacting anyone. But this is just a minor part of my complaint. My major complaint is that BSNL has announced that roaming charges will not be incurred on customers having Haryana circle numbers in Chandigarh and Panchkula. But I am still geting my balance deducted.
I request you to kindly look into the matter.
Thank you

Gaurav Sahni
+91-[protected]
Chandigarh
[protected]@gmail.com

Dear sir
i am having a bsnl sim using with my phone one service unwantedly activated name 'love' in my phone and due to this service my balance deducting continuesly about seven rupees daily or in an some interval
please help me to repay my deducted balance
thanks.
Bhanwar Singh Hada
Asst Manager (SBI)
contact: [protected]

i made a easy recharge a 98 gprs pack on dated[protected] on my bsnl mobile no [protected] but i didn't get any data balance in my account. So i repeatedly made a call to Bsnl customer care but they are unable to resolve my issue, more over they are not giving me my money back to me. the mobile no from which recharge is made is [protected]. please consider my complaint and make Bsnl to return my money. thank you.

i have unsubscribed the the follo service many times and the message on mobile shows the same but after few hours deduction of rs.5 is made for a week out of my balance from prepaid amount meant for mobile calls. no sms or calls are possible on the displayed no.from which the message of such deduction comes. this is happening for the last three weeks. pl. do the needful and oblige.

Dear Sir

My mobile no. [protected] , having a GPRS facility. While browsing accidentally the services of www.follo.co.in services was clicked and charges of Rs.5 was deducted weekly. I am unable to unsubscribe from the services. I am receiving the messages from[protected] from follo jacqueline fernandez, pic. My request for UNSUB messages are not received.

Plz help me to unsubscribe services from follo.co.in of wap.indiatimes.com



Regards
Manish Sonkar
Assistant Engineer
Uttar Pradesh Irrigation Department
Lucknow, U.P

I AM USING BSNL MOBILE PREPAID SERVICE, MY MOBILE NO IS [protected]. I RECHARGE MY MOBILE WITH STV RS 89.00, AS PER PLAN ALL LOCAL CALL CHARGES SHOULD BE CHARGED @1P/2SEC AND ALL STD CALL SHOULD BE CHARGED @2P/3 SEC. BUT ACTUALLY STD CALLS ARE CHARGED @3P/2SEC. LOCAL CALLS ARE CHARGED CORRECTLY. IN THIS REGARD I LODGE A COMPLAINT ON BSNL PORTAL ON 11.6.2013, BUT NO REPLY IS GIVEN BY BSNL TILL DATE.-----
VINOD MANCHANDIA

I am a post paid BSNL customer.But unfortunately to say that mobile network
in BATANAGAR( KOLKATA-700140) is very poor and maximum days
i cant speak to anyone due to non funtioning of Mobile Tower.I also contact
C Care (mob no [protected]) no,but still i am suffering the same problem for
the last two years.

This is your kind information that, I am a subscriber of BSNL Land Line and Broadband No.[protected] in Arakkunnam exchange. Since two weeks before this connection was not working. Last week we given complaint, but till now we did not get connection. My parents so old, I can't communicate with them so far. So please do needful. So many times we approached to exchange but no use at all. Kindly consider my complaint and take action immediately.

Sijo Abrahm

last month BSNL service provider activated a service on my phone number by itself. after i complaint to them,they deactivated the service and asked me that money will be refunded within a month.but haven't done it yet.when i again called them they said there is no complaint filed for refunding of money.the complaint number they have given me is E18UP303217 on 18/may/13.

hello all,

i want to know my bsnl incoming call detalis of my landline no.. some of them guys are calling to my landline no nd not talking with us.. daily they are giving torcher to us.. plz provide all call list for me.. all incoming details plzzz.. my email id is kris.03.[protected]@hotmail.com.. and my landline no is[protected]

My evdo internet is not working in roaming i.e chennie and also mobile outgoing is closed.Please check it and revert on my mobile phone.My evdo connection no.[protected] and mobile no.[protected]. PLEASE CHECK IMMIDIATELY .ITS VERY URGENT.
THANK YOU NEERAJ KUMAR

I am a prepaid consumer of BSNL phone No. [protected] with Broad Band under Plan Compo 500C for 3 years. During the road expansion work carried our by the Highways Department from March 2013 BSNL cable line has been cut away and my phone has been disconnected from 08th March 2013 09 38 AM to 29th May 2013 05 12 PM I have submitted a complaint to the Senior Enginer External, BSNL, Sathyamangalam on 01 06 2013 by post requesting to take up the matter with the appropriate authorities to extend the prepaid period proportionately or credit the proportionate bill amount charged during the disconnection period to my account.Till today there is no action on this matter. I request the needful at the earliest.

A N KRISHNAMOORTHI
22th June 2013 6.50 AM

I have got recharge my BSNL No [protected] on 16/06/2013 with special terrif voucher of Rs. 1494/- for the scheme of BSNL to BSNL National free for 90 days as stated by the retailer ( Paras corner, Near hanuman mandir tower road, Rajula City, Dist Amreli Gujarat). But after recharging i received sms from the company that is you have redited your voice pack with 25 hr 0 mn valid until 06/09/2013 upto time of recharge/data/bundle done by you (this is valid for any network nationwide including BSNL) and one another sms that is your unlimited BSNL To BSNL voice call pack is valid until 06/09/2013 upto time of recharge/data/bundle done by you.

later I spoke with the BSNL customer Care (1503) and customer care executive told me that this scheme has been closed on 06/06/2013, and we made some changes in the scheme.

Retailer had cheated me he did not tell me about the scheme that it has been closed or modified, but he showed me pupmlet of his currently running scheme in which this scheme was stated that get recharge of rs. 1494/- and get 90 days BSNL to BSNL network free calls nationalwide.

now i want please go through the matter, if possible get the replace my scheme into old one or compensate the amount which i've got recharge.