Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL Broadband — They are providing any New Connection.

I had booked for the Dataone Broadband on 27-March-2008, at BSNL Kalyan Circle its going to be 2009, i dont have any information, or details whats happening. All they inform is they are under the process of expansion, for last one year. i think there is some cartel or arrangement going on between the BSNL and Private players of not providing the service in Kalyan Circle. Or else what is reason of such extraordinary delay.

MY WORK ORDER NO;92599212.. HOW MANY DAYS THE BROADBAND CONNECTION

BSNL Broadband — delay in providing broadband services

Hi, I applied for a BSNL broadband on 22/03/2012 and made a payment of Rs 1800 and was assured that a fixed line and a router will be provided - phone and internet will be operational within 4 days. But till date they have just fixed a phone set that too is not opertional yet.For internet I was asked to provide an extra amount of Rs 750 for which I made the payment on 05/04/2012. Inspite of repeated reminders both phone and internet services have not been started yet.

This is very true in my case too. I have been staying at Tripunithura, Ernakulam and when shifted to Kakkanad, Ernakulam, i have applied for shifting of bsnl broadband connection. now, i used to call them frequently, from the engineer level to the line-man. the engineer doesn't even attend the call. the line-man's reply stunned me that he would come to attend my case whenever he comes over there to deal with other complaints, if at all happens!!! then why we pay bills monthly or bimonthly? whether bsnl provides services to people or people provide services to bsnl???!!!

As you said, bsnl plays an ugly play behind business. the bsnl mobile towers shed a poor signal in almost all areas may be to push some private sectors, betraying the customers of bsnl. why should we stick on bsnl? govt. has to take action against this breach of business!!!

telephone complaint — complaint

MY TELEPHONE NO IS [protected] IS NOT WORKING . PLEASE MY NO IS ACTIVATED . OUR COMPLAINT ARE ALSO NOT ATTNTED PROPERLY. PALESE TAKE MY COMPLAINT . PLS

RAGARDS
RAJPAL SINGH BAGGA
[protected].

DEAR SIR

MY TELEPHONE NO[protected] IS DEAD SINCE MARCH 2008, I HAVE LODGED SEVERAL COMPALINT WITH BSNL NO 198- AND TALKED TO MR ANIL GUPTA DGM, BUT IT GOT REPAIRED FOR ONLY 7-8 DAYS THEN AGIAIN IT BECOME DEAD. ALTHOUGH THEY ARE CHARGING FULL RENT WITH ANY REBATE. THUS KINDLY ARRANGE TO GET REPAIERED AND ARRANGE TO ALLOW REBATE IN RENT AS PER RULE.
KINDLY DO THE NEEDFUL OTHEWISE I THINK BSNL WILL FORCE ME TO WITHDRA THE CONNECTION.

REGARDS

SUPRIYO BANERJEE
[protected]

Sir/Madam,
My landline [protected] is dead since last one week, I have lodged the complaint on 1500 but not yet attended.
Since last four months there is frequent failure of landline, Couple of months before my landline was dead for one month. I had loadged the complain on 1500 three times because my complain was getting closed without attending the fault. Later I approached the Divisional Manager, my problem was solved within 24 hours.This mean there is solution available but the down the line team are not active.

Should I need to contact The DGM this time too. I feel no because they are not meant for regular customer complain. The down the line people should be made more efficient. BSNL has good potential but service provider people are not healthy hence we get much panic.
Pl do the needful, I am unable to access the BSNL Broadband which is on same line. I have more time & money & prefer to go the cybercafe
With regards,
Deepak Mudliar

My landline [protected] giving disterbance since 1 week i have loged the coplaint no-78 but no body has turned up, and i have taken the new connection of broadband connection since 10 days back that is also not working from same day complaint no-17390 I have lodged the complaint on 1500 but not yet attended. I approached many times to Divisional Manager also on phone no-[protected] but the situation is same,
Best regards.
GIRISH SHARMA

Dear Sir,

I am Jayesh residing at Atladara, Baroda. I had given an application for new BSNL landline connection on 30.03.05, but I have not got the connection till today.
I have mede complaints so many times at your Race-cource circle office, but no positive reply was given by them. My application detail are as follows:


* Date of application : 30.03.05
* Type of connection : NON-OYT general
* Address : 32, Marutinandan society, Atladara, Baroda.

Please note that I also gave complaints at 'cm online mail' ([protected]@gujaratindia.com) n 13.11.08 and
19.12.08. They wrote me in reply of my first mail as follows :

"Dear Sir/Madam

We are in receipt of your mail, addressed to Hon'ble Chief Minister Shri Narendra Modi, and we would like to acknowledge the same. We have also taken note of your Grievance and the same has been forwarded to concerned Authorities for appropriate action.

PA to Hon. CM"

But then after I didn't got any reply, nor I got my BSNL connection. Should I expect any favourabl reply from you as sson as possible ?

Thanks and regards,
Jayesh.
Baroda.

To,
BSNL,
Varanasi,
Ref: My Land Line no's[protected] Out going is blocked.
[protected][protected][protected][protected]
Dear sir,
I am very sorry to inform you that i took a new conncetin of bsnl land line in november 2008
and i didnt recived any bills at last I got a duplicate bill from office and paid on 25.02.2009
by cash.

On several reminders till today my land line no.s outgoing is blocked.

I request you to kindly resume my land line services.

telephone complaint — Phone one way

My phone no 2765716 .Till now I have not received any bill, Why can I make payment. Pls arrange to issue a fress bill & sent to my address or duplicate provide on my mail id. Also issue the note of your depptt. to correct my phone line .


thanks

Shashi Kanta
[protected]

TO,
BSNL
MAKARPURA TELEPHONE EXCHANGE,
BARODA 390 010.

SIR,

SUB: LAND LINE NUMBER[protected]

I HAD LODGED MY TELEPHONE COMPLAINT ON 01-06-09 FOR NON-FUNCTIONING THE LANDLINE NUMBER[protected]. BUT SO FAR NO BODY ATTENDED THE CALL. THEY NEVER LISTEN TO THE CUSTOMERS. WHEN WE TELPHONE TO EXCHANGE AND TELL TO GIVE MR. SINGH THEN SOME BODY MR. SURESHBHAI SITTING IN FORNT OF MR. SINGH AND THOUGH HE SAID MR. SINGH GONE TO DOWN STAIR.

HOW IT CAN BE POSSIBLE AND HOW GOVERNMENT SECTOR WILL PROGRESS MORE N MORE.

NOW I HAVE SUGGESTED TO COMPALINT THE SAME ON CM ON LINE.

WITH REGARDS,

SUBHASH PATEL
MOBILE[protected]

sir
My telephone no is 2662093, my connection was disconneted for more than a month may and june2009
then i enquired about the reason they told me about bill pending.I have already made a yearly payment on 13/4/09that only phone not bsnl bradband then i agree and ask the charges they told me that739 . when i gone for the counter they are asking me for 300 rs extra rent for the disconnented perod.It is really painful for me to continue bsnl line
Ushanair
[protected]
Manjalpur

my tel no. [protected] it has been out of order for last 2months i have given numbers of written complaint to bsnl but company not give any response. my monthly bill came up to 1000to1500 in out of order phone i have also complaint from bsnl phone on 198 but that din't give me any reply, i have also apply for brood band in november 2008 but they dint. i have give written coplaints also, i have all the copy of complaints

From,
M.VENKATESHA MALLYA,
S/o. Late M.Upendra Mallya,
Katte Bazar, Bangramanjeshwar,
Manjeshwar.
To,
The General Manager,
BSNL, Kannur.


My telephone land line No.272383 under Manjeshwar exchange has become dead since 22.6.2009. The same has been complained through computerised complaint facility on the same day. Two staffs came after two days later and told that it will be corrected within 3 days.But no one came and telephone was dead. And again after 2 days I met the J.T.O. Manjeshwar who promised me of repairing my telephone.There after I comlained again on 30.6.2009 through computerized complaint facility. But no use. Again on 4.6.2009 I contacted the SDOT Manjeshwar in this regard who promised me of repairing the connection on the very next day which was a sunday. That also did not happen. The telephone is still dead.It is most unfortunate that being a OYT subscriber for over 20 years and having always paid the bills before the due dates I ahd to suffer.
My mother is 75 years old who was seriously ill and recovered recently after treatment and still under treatment and we need the telephone for emergency purposes.
I was also thinking of availing a internet connection. But if this is the case how can one think of availing it from BSNL. It is also heard that several telephones in manjeshwar are facing the similar problems. Under the circumstances I request you to immediately do the needful to get my telephone repaired. Otherewise we suffer hardship and irreparable losses.
Date:12.7.2009


c.c. to:-
1. General Manager, BSNL, Kerala Circle.
2.The Honorable Ministry of Communication and Information Technology

Dear Sir,

I have mobile no [protected]. since 07/08/2009 my outgoing is stopped though my balance is 618.51 and validity is upto 01/02/2010. I have logged the complaint on 08/08/2009 since then I am regularly calling the call center but my problem remains as it is.
Kindly do the needful.

telephone no [protected] complaint on 4 months

telephone no.[protected] not work

dear sir my home telpohen numear 272844 bill come but only land line not lnternent palez sir discount ok sir only landline ok sir lam only telpohen ues not lntrnent


rabiya
hosbittu manjeswar
near polise cottrs manjeswar
[protected]

Dear sir
My land line phone number is[protected], Iam staying in Subhash Nagar Trivandrum city. My Telephone Set is not working last few days i will raise this complaint lot of time but not action take place till now.so pl kindly do the nee ful

BSNL Landline — Phone not working - 3 months

My landline telephone has not been working for 3 months, to date. Several calls have been made to the complaint line of BSNL. The registered docket number is 1386.

sir my land line no .[protected] is not working from last more than three months

BSNL — not working since last 3 months

Dear Sir,

My Telephone[protected], is not working properly for the last 3 months. I am not able to use broadband connection of this phone. I have given the complaint to the concerned department officers for so many times and i have not received proper response from them.

Please register a complaint for telephone not working, and make it working at the earliest.

land line phone — NOT WORKING SINCE LAST THREE MONTHS

WE ARE OPERATING BSNL LAND LINE SINCE LAST FOUR YEARS BUT FROM LAST THREE OR FOUR MONTHS OUR PHONE IS NOT WORKING CONDITION SO MANY TIMES WE COMPLAINED BUT NO REPLY FROM THE COMPANY, SO PLS DO THE NEEDFULL FOR THE SAME.

Our BSNL NO[protected].

BSNL Landline — Phone Not working since 3 months

I have been complaining to the bsnl people regarding my phone not working i.e. dead since 3 months but on deaf years. they dont forget to send the bill but they dont have time to get the phone working. its ridiculous that i have been complaining since long but no response. i even visited the office but no response. the only answer they have is "ho jayega" but in how many days or months or years no idea. my landline phone is in shahwadi area near narol. Landline no: 25715751

respected sir,
my landline n broadband both are not workin. thr is some problem in line past ten days after rain came during diwali. i request u to look after the problem. my landline no is[protected] chennai.!!!

BSNL — Landline phone is not working from last 3 months

Our land line no[protected] at Panshet is not working from last 3 months. We have registered complaint by phone. But still not single action has been taken.

prepaid simcard — stop service

sir i have taken new prepaid simcard which is friendspack.i have submmit id &address proof three times but after two month my sim card is disactivate .please start service as soon as possible.

still no improvement in the service from bsnl... tried to contact customer care but always lines are full...

defence — change the plan

sir i am in defence now posted at nagaland in insurgency area i have taken a WLL connection at home in vill nikhari post office dungerwas dist rewari telephone office dharuhera i have submitte a request a application plz change my plan for rs 600 per yearly but no action taken now at home my parents only they are old and they do not about it so plz i request u check it and as well as possible plz change myplan to 600 per year thanks sir

BSNL — Activation of internet

Sir,

I have purchaesd bsnl sim with activation of 230 Rs for inetrnet use.I contect several time to customer care but settings for internet not recieved so far .

Regards,

Suraj Singh Rawat

BSNL — not activating caller id

i had given two times letter to BSNL office to activate my caller id past from three mounths it has not be activated my number is[protected]

BSNL — bsnl service is worst then other service providers

i have applied for bsnl broadband connection after 4 months i got the land line phone with out modem they are saying it will some more time to get the modem, i that bsnl line man who gave the land line connection to me is like theif, i have gave him 100 rupees as tip or tip and he asked me to make the installation payment to him then i gave 500 rupees, that amount he didn't pay at bsnl office, when i got the bill i was really suprised bcz it was written there installtion amount is not paid, then i went and asked him, he is replying me with a non-sense answers then i told him i will complaint to vigillence then he returned me 500 rupees after that my phone is getting dead every 3 to 5 times in a day, so really fed up with this, bcz that line man only doing all these i know.. then thought to cancel bsnl connection, this is another bad experice to me, this is my land line number 25400326 i gave the cancellation letter to bsnl indiranagar on 29/09/2008 but till now my dipost amount is not returned when i call the bsnl number nobady will pick the phone, i didn't understand am i asking for my money or others? friend's this is such a bad experience i never had with any other service providers...(i think they were in a impression they are govt employees) .. but it is looking funny...:)

BSNL — Unwanted Jokes

I am a Prepaid User of BSNL . I have been getting Jokes from 53030 and i don't know how to unsuscribe them. Please Guide me.

BSNL BROADBAND/PHONE — NOT WORKING

MY PHONE NO[protected] IS NOT WORKING FROM LAST 2 MONTHS BROAD BAND IS ALSO NOT WORKING I HAD MAKE COMPLAINT SEVERAL TIMES BUT PROBLEM IS NOT SOLVED, ON 198 COMPLAINT IS LODGED SO BACK, KINDLY DO THE NEEDFUL.

dear sir,

tel me the procedure to change the connection name.presently it is of my friend name, now i wish to change in my name.

BSNL broadband.Phone — Bsnl broadband and phone not working

From last one our phone and broad band connectio is not working.we have already registered the complain in BSNL office and continously touch with the bsnl official.But still not taken any action.Daily they give the false commitment to us.Please help us inthis regard.

my dead phone no is :[protected]

contact no :[protected]
Nagarpalka Mathura

BSNL — Non-functional Landline

My residential land line no.[protected] is dead since last 3+ months. In spite of number of complaints and follow-ups no step has been taken by BSNL to restore the line. But the monthly bill comes on time and I have been paying the billed amount regularly.

S Das
Prof. & Head, Deptt. of Zoology
Utkal University, Vani Vihar
Bhubaneswar

BSNL Landline — NON FUNCTIONING OF LANDLINE TELEPHONE

MY LANDLINE TELEPHONE NO. IS[protected] AND IS NOT WORKING SINCE 4 MONTHS AND NOBODY IS PAYING ATTENTIION TO THIS COMPLAINT. KINDLY PAY SOME ATTENTION OVER THIS COMPLAINT.

Sir,
My [protected] Bsnl land line connection has complaint since last two weak, I had a complaint a many time unfortunatily they did not take any action.So it was a very difficulty the communication. So kindly request you to solve this problem immediatly.



Thanking you,

Yours Faithfully,

I am fed up with the services rendered by the bsnls to its landline users.

BSNL Landline — non functioning of telephone

my telephone No.[protected] is dead since 7th Oct 2011. Several complaints have been lodged but none has paid any heed.Want immediate redressal else get it disconnected.

Broadband Connection — Delay in connection

Dear sir,
I kindly want to inform you that i have applied for the broad band connection some days before. The payment has also been made. I established connections with the concerned person so many times and i got the assurance to get the connection installed very soon or 'JUST TODAY'. But all my efforts went in vain.
Now they are even not receiving my call and even today they confirmed me to install the equipment. I waited for them the whole day but again fruitless.

I am suffering a lot therefore, i hereby kindly request you to instruct the concerned authority to get this connection installed as soon as possible so that i can take a sigh of relief.

Anticipating a favorable response.

Thanks & Regards !
Sandeep Chauhan
New Ashok Nagar, Delhi
1100096

Broadband Connection — Delay broadband connection

Sir,

I had applied for broadband connection on @4.05.09, afetr 7 days, on 11.05.09, when I went to BSNL office for enquiry I was told that my application was lost & I was asked to apply fresh. I again applied and order no. was provided to me with an assurance that I will get the connection within 3-4 days. Again I visited BSNL main office on 20.05.09. I found that request for password was sent to Bangalore office on 18.05.09, 7 days after issue of the order. Till date( 25.05.09) the connection is awaited.

With so many internet service providers available in the market if BSNL has such apathetic attitude then all the efforts taken by top management to improve business shall be in vain and loyal customers like me shall grow an aversion towards BSNL.