Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected officials

I am Mumthaz from kerala (Address - kattuvila, parayil, edava (po), PIN-695311). Im using landline of BSNL no[protected], for the last 10 years(around), but i am very much dissappointed with your service. I am already register my complaints several time in the complaint register book ( Edava- out let). unfortunately i cant register complaint through online yet, this was the only fault from our end. You can check the details of our connection if possible, last one year almost 180 days it was not worked, service man deliberatly delaying the complaint for bribe. Please take this complaint for high priority and kindly do the need ful asap.
Please warn the service men about bribe also. This was the very polite request from Ur VERY VERY DISSATISFIED CUSTOMER.

Regards

Mumthaz
C/O Jaseem. A
Kattuvila
Parayil, Edava-695311

Mob.[protected]

I am unable to make any international call with my new SIM of BSNL. Every time I receive a response, that your international calls are barred, kindly contact customer care. In opposite to this, the customer care do not even pick up the call and answer. They will switch on the advertisement, and will continue, until you put your phone down.

Anupam Prakash
Mobile Number- [protected]

My land line No:[protected] is not working for the last 1 weeks, already complained in the telephone exchange many times, but not yet take any action from their part. I am working in Saudi, and i can't able to contact my family for the past two weeks. after clearing this problem i want to take broadband connection also.every time our area connections have the same problem. please this is very urgent

Kindly takes action against my complaint.

Please deactivate Hungama Games On Demand with immediate effect. This was unsolicited service thrust on me by the marketing personnel. Also please refund an amount of Rs 49 -00 billed to me for the billing period 01/03/2013. I have never used Hungama Games On Demand and do not need this service any more: Dr H.Ganesh, [protected]@yahoo.com, Landline Number[protected]

Hungama Music On demand was thrust on me by your marketing personnel. Please deactivate Music On Demand with immediate effect. Landline number[protected]. Also ensure that the billed amount of Rs 149 -00 for Music On Demand (for the Bill Period 01/03/2013 to 31/03/2013 )is immediately refunded to me. I have never used this service and do not need it any more - Dr H.Ganesh, [protected]@yahoo.com

I am a BSNL prepaid customer . My mobile Number is [protected]. The service provider is charging money for various unsubscribed services (Bollywood gossip, cricket etc) for the last one and half years. I am not subscribed cricket service but charging Rs 15/- for every fifteen days for the last one and half years. I contacted customer care for stopping these services. Thereafter I have received SMS stating that my complaint has been accepted. On 30/04/2013 a sum of Rs 20/- has been deducted for Easy Vault phone backup service without sending any request for the service. The service provider is unnecessarily stealing money for various unsubscribed services repeatedly. Hence my request is to refund the amount unnecessary deducted from my mobile account and re-credit the same in my mobile account and stop all the services activated on ibid mobile number without my request.

My land Line Number[protected] is not working since 3 weeks. Complaint at Local office is registered. I personally called Officer Mr Dange. He said He will send the technician. The technician arrived once. No result. Telephone is still not working. No I will get the bill of my phone which I have not used. Kindly look in to the matter.

Dear Sir,

CUSTOMER ID:[protected]

My Land Line No.[protected] is dead for the last one month. Complaint already made. Today I check the status showing
"Your complaint has been already registered and your complaint status is : Assigned to ITO".

Request immediate necessary action.

Tks & Rgds,

I'm Sreenadh from Varapuzha ( Ernakulam District ). My BSNL landline number[protected] so-many time I Called to 198 and resisted the complaint related to line disturbance and broadband not working there is no link light not stable on the modem. there is some frequent disconnection of internet connection. because of line disturbance in the phone.that is why the internet is down. this is my Docket id-.[protected] , till now the problem is not yet rectified. yesterday they have close this complaint . but there is still facing the problem ..so kindly take the necessary action for this,. I'm facing this problem for last 6 months. please find the attachment with this mail. .

Thanks and Regards

Sreenadh.K.S
sreenadh.[protected]@gmail.com
Contact no. [protected]

I got prepaid broadband service for my landline at kolkata ballygunge.Since the time I received the broadband userid and I get WAN public IP address 117.209.124.2 after authentication o[censored]sername password, my internet does not work,no webpage opens.But the same userid and password works fine at kolkata. It has more than 4months I got prepaid userid till now I am not able to use it in kolkata.
I already suggested following remedies to BSNL-
(1) reset the router setting of 117.209.124.2
(2) check internet connectivity of router 117.209.124.2
(3) check why 117.209.124.2 is taken by default for the area where I stay exchange code -2443
(3) Please provide different WAN IP address other than 117.209.124.2

I had attached screenshot to justify my claim with black ink showing no internet access and primary domain server connectivity fail.

I have informed higher officials but still no appropriate action.I spend huge amount of more than rs 500 per month for recharging the prepaid broadband service and very annoyed with the prepaid broadband service provided by bsnl.Please assist me whom to complain and email id of TRAI to which I need to raise the issue for resolution.

Sir,
A VAS service called Joke service is activated on my number from 55888. And it is renewed every 7 days and Rs. 15 is deducted although I haven't activated any services. When I call the customer care he asks me for an installation ID but there is no installation written in the sms. The sms is as follows:- "Rs. 15 charged. Thanks for using our Joke Service. Your service has been renewed".
Kindly deactivate all the services activated on my number.
My number is [protected]

Sir,

Our BSNL land line number[protected] is not working for several days. Kindly, re establish the line connection at your earliest. My alternative mobile number is [protected], in case if you may like to contact in this regard.

Thank you in advance.

Dolly Wilson

We have landline phone number from BSNL[protected].It is not working properly since years.
we have raised several complaints againts the fault in the customer care. So far we have not recieved any favourable action from BSNL team in our area. We are not able to make outgoing calls from our Phone.


even if we rgister for the fault they are closing the fault without any action. please find below the docket numbers registered recently

Docket Number:[protected]

Docket Number:[protected]

We are very much upset about the poor service from BSNL TEAM and we request for the strict action from respective officers

It has been more than months since my complaints are being not attended last week a logged a complaint to change my plan but in vain.
Bsnl executive called me to ask the plan and told me to be sure that my plan will be changed but yet no answer. I called them and even the executive who was appointed for my work has switched his mobile off. The complaint number they gave me was UWNOI[protected], my telephone number is 2411734 and the executive is Mr. S. K. Sharma number [protected].
I even went to the BSNL office, there a person tells me that they don't know about online complaints and if there is so they don't know what to do.

What ia diffrence in normal and lifetime sim bcoz i received an sms last night it says you can make calls until 29/4/2013 i called up customer care they said recharge or your sim will be expiare so please help me i dont know anything about of it or about plan bcoz when i buy sim card they tolled me its a lifetime sim card incoming are free for lifetime. Like other sim airtel vodafone. Please help me my last date of sim start and it will end 29/4/2013 tommorrow night 12 am. please help me my sim will be expire tonight and the bsnl customer care was not so helpful.

BSNL Sim card lost
Hi,

I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.

My Mobile #: [protected]


Please block the sim card

Gaurish Kumar Srivastava
Alternate contact number : [protected]

I recently Bought BSNL Pental is703c Tablet and after few months their was some problem with battery backup.....I contacted my respective Dealer for this Problem and he took the tablet assuring me that i will get it back within a week or so,he sent the tablet to the company in noida for battery replacement and till now its about 1 month and i have not received my repaired tablet
I tried to contact to the company officials but they always add some Excuses and guarantee to send the tablet within 2-3 days...Now i am totally fed up with this matter and i want my tablet back....It's urgent !!
PLEASE HELP !!

I am using bsnl mobile services from 2006, in October 2011 I ported my service on 29th October,I was using 6gb data plan in 2g connection, almost after 8 month bsnl send me outstanding bill of almost 20000 rs, when I checked the bill it saws I used almost 14gb, and in bill it also shows that I used 10 mb, and bsnl give credit of 70rs, as I ported before 1 month, it also shows that I didn't use 6gb as they give credit of 70rs. And my credit limit was 2000 rs only. I tried to contact bsnl GM (Rajkot) CGM (gujarat) but still no positive feedback from bsnl.

Sir,
I am subscriber of your broadband service in Diamond Harbour circle via telephone no –[protected].
From last 1 month, I am not able to access internet using your broadband service and I have logged complaint in local telephone exchange around 4-5 times and also logged complaint in Customer service portal twice. But my problem has not yet resolved and while calling the representative answered like –‘ we will check’.
It might be a very small issue to you, but as a subscriber it really matters whether I am getting proper service as expected or not. I am writing to you as my problem/issue has not yet addressed.

I have done a TOP up of 550 through an agent no [protected] on 20-Mar-2013. I recieved an SMS from BT-CTOPUP that ur no is recharged with 550 Rs so and so. Ref No.[protected]. After that I could able to call nos. After two days, I have changed My SIM to another no due to circumstances. When I again inserted My SIM on 15-Apr and switched on, My balance read as Zero. I am following up with BSNL customer care for two weeks. I do not get proper...