Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,

I have broadband with telephone connection with telephone with bsnl. It was taken in my mothers name, number is 22317023, there was an problem with broadband. I am unable to use the service and there noise coming out from telephone. I have logged a compliant on 31st may 2013, from the date people from bsnl called frequently 4 t no one attend theimes no one attend the problem till date people2 days before i informed the compliant department south, they told problem will be addressed but no one address the compliant.


Thanks and regards

Karthik

i had purchased a top up card of amount Rs.60 from BSNL counter recharge Dealer in, serial no:[protected], in that recharge coupon silver coated number is not clear, kindly help me to get recharge using the serial number[protected].My bsnl mobile number is [protected](TN)

Thanking You,
Pranav

NO QUALITY NETWORK COVERAGE OF BSNL
I AM HAVING TWO BSNL PREPAID SIM. BSNL NETWORK COVERAGE IS COMING TO OUR AREA FROM AKM CISF TOWER. THE SIGNAL OF BSNL IS MISSING FOR 3 MINUTES IN EVERY 10 MINUTES. I HAVE SENT SEVERAL E MAIL TO [protected]@bsnl.co.in and appellate authority. BUT THE PROBLEM HAS NOT YET SOLVED. PLEASE RECTIFY THE PROBLEM AND PROVIDE QUALITY SIGNAL. DUE TO THE ABOVE PROBLEM WHILE SPEAKINGIN PHONE THE CALL WILL IS DISCONNECTING SUDDENLY AND AS WELLAS WHILE BROWSING MOBILE INTERNET THROUGH GPRS THE CONNECTION IS ALSODISCONNECTED SUDDENLY. Not fit for ng pay, irctc. Pl examine and provide spped network.

My BSNL landline/broadband connection wire was stolen on 9.6.2013. I complained to the 198customer support but no actions were taken. I request that fast actions are taken to resolve my problem. My address 1/37 Paschim Putiary kol 700041. Landline no.[protected]

My bsnl no-[protected] ,as I have not activated any services but BSNL have deducted 45 rs balance for cricket pack since last 3 months i.e 15 rs/month(30/3/2013,30/4/2013,30/5/2013) & i want to deacivate this service but no call is connecting to them & also i want my 45 rs back in my talk time but not able to get customer care.

Please give response for my problem.

Abhishek
[protected]

Sir,
I am subscribed for 'TravelandLiving Service' on BSNL Prepaid Mobile without my consent since May 2013 and frequently lose Rs.8/- each time by a renew SMS from 55768.
Last recieved messages are as follows.
One from +55678 at 10-Jun-13 4:35 pm and message is "Your TravelandLiving Service will get renew in next two days. To unsub, SMS STOP to 155223 or call on 155223 Toll free.
Each time I send the SMS 'STOP' to 155223 after get this message, but lose my money each time.
Last one is from +[protected]Jun-13 2:38 pm and message is "Thanks for subscribing TravelandLiving from 55768 at 11/06/2013 01.47 PM for Rs8 valid till 18/06/2013. To unsub, SMS STOP to 155223 or Call on 155223 Toll free."

I called many times to BSNL customer service (1503 & 155223) to unsubscribe me from the 'TravelandLiving Service' for permanently. But they never consider my complaint. Finally I told to senior representative about these types of deduction of money without my consent, but he was not willing to stop the 'TravelandLiving Service'.
I also told him I'll be going to consumer court with this issue and that time he was very rude and send something like 'BSNLNet configure settings' to my mobile continuously for the rest of the day and then I could not do anything on my phone without pressing 'Yes or No' more than hundred times.
They send a docket number each time after call to BSNL call center and I have no idea what is the use of this docket number. They are as follows
F03KL312139 - BSNL at 03-Jun-13 4:44 pm
F03KL312147 - BSNL at 03-Jun-13 4:45 pm
F03KL312139 - BSNL at 04-Jun-13 12:52 am
F11KL353652 - BSNL at 11-Jun-13 3:56 pm

Jomesh KC
Kerala, Cochin

I have taken BSNL connection in CUG Bharat Swabhiman Plan from my office in the month of May 2013. At the time of activation my sim card which i have taken from BSNL vasai exchange in found defective. so i went to them again and taken a new sim card worth Rs. 100. But at that time the scheme was closed and my sim card is not validate. now the BSNL office officers told me that you didnot get this plan again and not able to activate another plan in this sim card. then what i am do.?

A sms is coming on my mobile from BP - ITIMES "[protected] "" You have been charged Rs. 5 for follo. every day and sunday for twice in day.

and after every 2 days they deducted Rs. 5 /- from my prepaid balance...
They deduct 100 Rs till now and now no action till taken after many communication of customer care executive.
I want recovery all paid money still now ..........


Paramanand Singh
+91 [protected]
Asst. Manager
Legrand India

I re-grate to say that, On 6th june afternoon suddenly my mobile [protected] balance amount Rs.650/- vanished. I have made a complaint on the same day by 1503 and directly in BSNL office port blair at 1640hrs. They told this fault have been register as complaint and solve earlier. But i walk in to BSNL office so many times and met officials but no proper response. After a month passed today (10th June) they told it should be solved from Calcutta office. Here already BSNL net work is not proper moreover now they start cheating customers and vanish the balance amount to pay these BSNL officials. It may be a good Technique but in this competitive market they will loose loyal customers like me. Kindly advise how to get this amount from BSNL PB. What action can be taken for this cheaters?

Rgds.
R.Rm.Ramanathan.

My BSNL mobile no. is [protected], my email id. iskanchan.[protected]@gmail.com
kindly unsubscribe for the unauthorized deductions and SMS services provided, from
http://wap.indiatimes.com/folloprx/follobsnldea.aspx and[protected].

The unsubscribe option has been sent to my mobile, asking me to click the above
mentioned link, which I could not made from my mobile.

Kindly send the unsubscribe option to my above mentioned email id. to click the
same to unsubscribe.

Once again I am requesting you to do the needful, to unsubscribe, and stop deducting
the charges for the service, which I have not opted.

Kindly do the needful.

With thanks and regards/narinder Khanna

i have recharge my bsnl no [protected] from my sbi account details of recharge -
TransactionID-TXE[protected]
Receipt No - [protected]
the recharge wasn't successful and i got the message refund initiated on portal.bsnl.in
date of recharge -7/6/13 but still now i haven't receive my money yet please kindly solve my problem

I complained to CMD, BSNL,The Secretory CVC, NEW DELHI regarding fraud of more then 22,00,000/- in BSNL with the support of BSNL officer & for windup this case wrongly filed FIR, which is pending in Hon'ble court,however on subjudice case BSNL officer trying to writeoff the said amount.Junagadh Vigilance authority trying to submit wrong report to the higher authority on my complain.Pl. help in interest of public for proper investigation and action accordingly...Smt.Rekha V. Chandarana

My phone was disconnected though it was paid by ECS all along. On enquiry they said unpaid, so paid one month for april Rs.1468/- in cash counter,gave the receipt to AO, for restoring phone wh was done after 2 days.
I paid the bill for May Rs.4786/- in kiosk 0134, though it was to be paid by ECS and the bill was not sent to SBI. After my all payments, the bill was sent to SBI and credited to BSNL, again Rs. 6254/- This has resulted in double payments. Why this inconveniece is causeed to a customer who is 85 years and above?
Now will the BSNL adjsut this excess amount of Rs. 6254/- paid by my bank, be adjusted?

Dear Sir,
I have a broadband connection with my BSNL telephone no 2370198 BUT i am applying for changing address from last 1-2 month i,e dt-8/5/13 and customer care executive commit we are change connections within 1 week but results is not changing my address till now.any one not response me ,

if you unable to changing my address why are you commit me.i am facing many problems.
REPLY ME AS SOON AS POSSIBLE
thanks,
SWAPNALAXMI MOHANTY
PH[protected]
MOB-[protected]

Sir/ Madam, I have shifted to this address on 01/03/2013:
Sumit Kumar Biswas, C/O: Sri Prabir Kumar Biswas (Near Darogabari), Vidya Sagar Road (Arabindapallli), Noapara, P.O.: Barasat, 24 Parganas (North), Kolkata- 700124, West Bengal, India.
My Previous address was (before shifting):
Sumit Kumar Biswas, Teghoria Main Road, Block: B2 (1st Floor), Sujata Apertment, Teghoria, Kolkata: 700157 (previously 700059), West Bengal, India.
At that time, I have applied to shift my landline (landline Number: +[protected] in proper format maintaining all norms. I have applied to the proper Authority of Bharat Sanchar Nigam Limited, Barasat Exchange informing everything to the authority of Bharat Sanchar Nigam Limited, Nager Bazar Exchange.
The order to disconnect the line was issued on 10th April by the proper authority of Bharat Sanchar Nigam Limited, Nager Bazar Exchange. But till now it is not executed and hence the remaining works to shift the land-line is pending.
But unfortunately, in-spite of the fault from the side of the Bharat Sanchar Nigam Limited, they are issuing the telephone bills against my previous land-line number regularly which is really shocking as no one is not residing at my previous address and the instruments including the receiver and phone has been carried to my new address by me at the time of shifting.The was done as it was instructed verbally by the authority of Bharat Sanchar Nigam Limited, Nager Bazar Exchange.I am attaching the scanned photocopies of bill for the month of March and May together-with the scanned photocopies of payment receipts for the month of March and April.
Now I am totally unwilling to pay for the bill for the month of May. Please look in to the matter to settle it and to help me to get the shifted connection of the land-line in my above mentioned new address.
With deep regards, Sumit Kumar Biswas

I deactivated my bsnlhungama subscribtion in april 2013.but still I get charged Rs149 every month for hungama service. Even today[protected] also I completed the unsubscribing procedure through hungama website.I request the authorities concerned to take note of my grievance and do necessary action to solve my problem. thank you.
my mail address is rsk.[protected]@gmail.com

I paid Rs. 250 for my mobile ([protected]) recharge, on 04/05/2013 at 09:05AM.
Amount Reciept approved through SMS, mentioning S. Tax deduction Rs.27.5, Credit given Rs. 0, current balance Rs.105.61
Ref. No. 143079.
All is well, but where is the amount what I paid for recharge.

Karam Azad

Hello
I have got cancelled the landline connection. But i am still getting this month bill.
The following are the details regarding the Phone no-

SH SUSHIL KUMAR S/O SH HARI SINGH
VILL BAFAR PO JANI
MEERUT MEERUT
UW
250501
India

And other details are as
Customer ID [protected]
Account Number [protected]
Invoice Number [protected]

Please give me some solution regarding this issue. Either i should fill an affidavit regarding the
BSNL Area Manage or any alternative.

I will be more oblized to you.

Pravesh
Contact no-[protected]

Sir, please to deactivate services by BP-ITIMES as a Follo subscriber on my Cell No-[protected] forthwith so that further amount might not be deductive in same cell no. In spite of repeated requests and controversy with customer care the services of BP-ITIMES as a Follo subscriber on my Cell No-[protected] has not been de-activated and I informed that BP-ITIMES as a Follo subscriber services neither activate by me nor offered, but pl let me know why the charged has been regularly deductive. Once again I requested that pl stop & un-subscribed services by BP-ITIMES as a Follo subscriber on my Cell No-[protected]

Pammi Devi
[protected]

I worked as branch manager at PNB Kartarpur ( distt. jalandhar ). for over two years ( from 2.11.2010 to 31.03.2013). During this period i got installed bsnl telephone with broadband at my residence 154 adarsh nagar kartarpur. I am sure - and for this purpose bsnl,s broadband data and call details will verify my claim - my telephone and broadband hardly worked for more than 7 days in a month. Every time I had to invoke the intervention of higher authorities to make use of my phone and broadband[protected].

I retired from my bank job on 31.03.2013 and approached the bsnl authorities in the last week of March 2013 to disconnect my phone and broadband on 31.03.2013 as I had to vacate the bank's provided leased accommodation at address mentioned above, but on the pretext of departmental targets the concerned official S. Gurnam Singh told me that the telephone will be disconnected only in the first week of Apr. 2013. I shifted to the under mentioned address in the first week of Apr 13. Meanwhile, my broadband was disconnected in the first week of apr 13 and telephone was disconnected on 15.04.2013 and SMS was delivered to this effect on my mobile no.. Because of this inaction on the part of bsnl, i received a bill for Rs.576/- in May 13 which I paid.

But the height of bsnl,s apathy and poor working is that today I have again received a SMS on my mobile from bsnl that bill for may 13 Rs. 1250.98 is to be payable by me by 17.06.2013. Only BSNL can generate bill for disconnected services. I have contacted the concerned official S. Gurnam Singh today but he refused to entertain my complaint and told me that he had already done his job by ordering disconnection my my telephone and broadband services.

I request yourgoodself to bring this to the notice of BSNL GM so that he should ensure that BSNL business is not grabbed by private players only because of the poorest services rendered by the staff.

I hope that my grievance will be addressed to immediately and instead of asking for bill for the disconnected broadband and telephone services , BSNL authorities will promptly send refund of my security deposit at my under given new address.

Thanking you,

Truly yours,

CHAND KIRAN BHANDARI
S/O SH. HARBANS LAL BHANDARI
25 MODERN ESTATE TALHAN ROAD

DAKOHA DISTT. JALANDHAR - 144023 ( PB.)

MOB. [protected]
COMPLAINT IN RESPECT OF BSNL NO.[protected]