Bharat Sanchar Nigam [BSNL] Complaints & Reviews

BSNL — no response from customer care

I don't know how to deactivate callar tone.From many days I am trying to contact customer care but no responce.I dialed this nos 123,[protected]

BSNL Landline — hungama music on demand

please do needful to deactivate hungama music on damand and refund the amount deducted [protected]

BSNL — Charging for services not subscribed for

Caller tune service was activated on my mobile and I was charged for it. I never applied for the service. I unsubscribed for the service by sending sms. It got deactivated. After few days the service was again activated of its own and I was charged again.
I have two bsnl gsm connection. one morning I received sms thanking me for subscribing to Indiatimes services and I was charged for it. It happened on both of my mobiles at the same time. I never applied for that service.
After each event I tried calling up bsnl moble customer care on 1503. I was put on queue and never attended. I tried on this number at least 50 times in last one month, but the experience was the same each time, it was never attended.
I don't know how to avoid this menace and anticipating that I will be charged for nothing in future as well.

Bsnl Kerala — 0470 2678441 last one month not working

My Phone Last One Month Not Working I have complants so many time bsnl no response
my phone no[protected]
I kindly request you to please take a action as early as possible


Yours sincerly


prabha K.

mobile phone operators — automatically subscribing anyone service

sir,
me an my father having mobile connection with airtel. my wife having cinnection with reliance. both companies making automatic subscribing and collect the high amount from our recharged value.
when i contact with consumer care that time also they collect 50paise per 3minute. after that they deactivate the subscribtion but they did not return the amount.

BSNL — activation of different services without subscribing it

in my bsnl mobile no [protected], bsnl tunes and masti pack have been activated without my knowledge. for this charges are cut every month. it is automatically got activated even though i never subscribed these services.. please discontinue these services from my mobile no

My bsnl number is [protected](kerala). For last 6 months, easyvault phn bckup service is activated without subscribing for it and Rs 20 is deducted from my account. I tried a lot to unsubscribe it. Also I tried to call customer care([protected]) and they are not responding to it. Pls unsubscribe it and refund those deducted amount into my account.

BSNL — BSNL PHONE DEAD

Dear Sir,

I have bsnl's landline no.[protected], but its not working from last 8 days. i also given the complaints to call centre and 198 vide complaint nos.350473 and 001205.

Also called to complaint section but their response is very rude. Some one said we told the lineman and that is not our duty. You called to officers.

This is phone very essential because my old parents staying alone and they can't operate mobile.

This bsnl exchange speaking rudely. You are requested to please look in this matter at the earliest.

Regards,

Smita

BSNL — phone dead from one month

Sir
I would like to complain about my dead phone no[protected] from vill. nangal lubana distt. kapurthala.Please get my phone repaired as soon as possible.Thank you.

our telephone no. 25923741 is not working from 15 days we have given complaint so many times but there is no response . The complaint given by telephone & email but not taken any action. it is very urgent . Kindly do the needful

our telephone no 28379374 STD & ISD facility has been cancelled without any notice from two months. So kindly give the facility as early as possible. Kindly do the needful.

BSNL — bsnl phone dead

sir i have submitted complaint on dated 22 June 2011 my phone no[protected] is dead from last 04 months. But no action taken by bsnl .

BSNL — Telephone Dead from one month

My Landline phone no.[protected] of BSNL is Dead since last one month and I had made lot of complaints but no one is attending the complaints and phone is still dead.

Pl. look into the matter urgently.

Personal Details
Naresh Methwani
Cell: [protected]

Dear Sir,

My BSNL Land Line No. 24940921 still not working from April 2013.
Complaint made on 11.04.2013.
Docket No.[protected]
Today's status (04.06.2013) : "WORK IS UNDER PROCESS"

Article in The Times of India : BSNL : "We have achieved the seven-day-mark in clearing the faults registered by consumers".
In my case, wrong information published by the BSNL through The Times of India.

BSNL unable to clear their customers registered fault complaints within 70 days, then how they can claim within 7 days ?

Tks & Rgds,
D Pratheep Divakara Panicker
127, Nabalia Para Road
Behala,
Kolkata 700008

BSNL Broadband — Metering problem

i have 250 plan of bsnl broadband but i am unable to check my usage...plz help

BSNL Broadband — broadband access problem

i have lodged complaint for broadband access problem in my telephone .i am facing broadband access problem since 5 months .so far problem is not resolved.staff at the office donot pick up phones, they leave office premises before time, hence are not available.they are not ready to chek the modem.iam not getting the facility i am paying for.i wonder will they have any accountability on these complaints registered by the consumer.

address: dr rasshmi saraf 16/ A- 2053 VASUNDHARA GAZIABAD PIN:201010
TELEPHONE:[protected], [protected], [protected]
TELEPHONEEXCHANGE NO:[protected], 2880000 MR SHUKLA, MR AAKASH

BSNL — Phone & broad band

My phone no. is[protected] & same was insttaled before 20 days & since commissioning it is not working properly, always showing engage tone, it seems the phone is being utilised by some one else.
On the same phone Brond band connection taken & after insttalation of modem the link is not getting.
Both complain informed to BSNL on phone & on writting & also talk with higher officel but no response is given yet.

My broadband connection is down since yesterday.

my broadband connection is down since yesterday. My phone no.is[protected].

telephone — broadband problem

I have broad band connection under tele. ph. No: 2881583. from last more than 3(Three months) my broadband is not working properly. its links fails after few seconds. I have done several complained to 1957.In the three months the complain was attended rarely.the people who came were incompetent. and could not solve the problem.

what should i do now.

Dear Sir,
My Bradband not working last 5 Days, pls take necessary action

BSNL Broadband — BSNL Broadband Service Issue

I have started BSNL Broadband service at my home on 25th June 2009, Engineer came and he configured the Router on my machine. I was able to access Internet on that day, but after that day i still not able to access internet. I spoke to engineer several times, but every time he says "This issue will resolve till evening". When i call on local telephone exchange, they just ignore us and say, we will look into this. Till now there is no progress on this.
I don't know where to contact for this.

i cannot get line to bsnl mobile customer care. please tell me when i can get line?

We don't get my land line bill before time. I did not get my last month bill till now.

BSNL Landline — Broadband and disturbance in line

Irrespective of many complaint at 198, 197 and 2500001 my phone no.2500832 has many problems since long time.

1. There is a diturbence in line
2. Most of the incoming calls are connected to us in second attempt.
3. Many times we have no link on our computer.
4. Speed is very low.

We hope that you will see to our problem and correct it as early as possible.

Yours faithfully
Ajay kr. khandelwal

BSNL — phone and net connection

My telephone number is [protected]. The phone and net have been not werking for the past 15 days. Usually the complaint is registered by dialing 198 from any other bsnl land line. This is not working from any other phone. When met personally in their offices, no body is responding. I could get mobile numbers of concerned area JE and DE. After speaking to them several times, the telephone was repaired on 25.09.2009. The JE attempted repairing net in the evening hours on 26.09.2009, but could not succeed. He said he would correct on 29.09.2009, reasoning the the 2 days in between are holidays. But no body came for restoring net till this time to day (ie 29.09.2009, 5.15 PM). I gave an sms to both JE and DE requesting them to repair the net with in 24 hrs. I also made them clear (through SMS only) that I would offer for a suitable compensation if not got the net restored with in 24 hrs for the inconvenience and agony I am experiencing.

please give a portal ID and password

My intrenet not working since last 15 days. noboddy has to take care of this...

Kindly do the needful and send somebody immed for the resolved the issue

[protected], Gujarat Baroda

Telephon & broadband — Tele. & broadband Not working

Dear Sir,
Our Telephone bearing no.[protected] installed at 2H/78, Bhadurpur housing Colony Kankerbagh, Patna -800026,
also having broadband not working since 2 month.
We had already registerd the our complaints several time but no action taken from telecommunication department.

Please do the need full.

Regards
Raj Kumar Choudhary

MY BROAD BAND IS UP AND DOWN I AM 10 TIME COMPLAINT NO RESPONSE

CUDDAPAH 516001 ANDRA PRADESH

BSNL Telephone & Broadband — BSNL Broadband

I have an internet connection from BSNL which is my bread-winner due to my job that I work online. The same has not been working the last 12 days, and complaints made personally, through internet and through voice call, but there has been no response. Despite informing officials of the GM office in Kalmandapam that the issue would be take up to consumer forum, they have said go ahead without any hesitation or intent of resolving the issue. I get paid Rs.250/- per hour and have lost my income due to this issue. Kindly support in helping me with this problem

Dear sir,
I am using bsnl broadband connection since last 2 years. but most of the time i cant use. becoz of cable falt, there is more than five jonts in 70mtr i am complaining regularly but they are not taken any permenant action.


sir, i hope that u will the action as early as possible.. otherwise i would like to disconnect my broadband connection...

My no is.[protected]
My adress.Anil kumar T.A
Thrikarthika
Perissery.p.o
Pazhayatil jn
Chengannur
Alappuzha, Kerala.689121

B.S.N.L. Broad Band Internet Service — am not able to getting the service as per the terms of the service

Dear Sir,

I am using BSNL Broad Band Internet service, phone no[protected]. When I took BSNL broad band connection, I got 100 to 150 kbps, as per the terms of BSNL 500 C+ plan, 2.3 GB download free, 256 kbps is the maximum speed of the said plan, for that I have paid Rs.600+ 0.90 paisa for additional usage of every MB after free download+ Service tax. Subsequently, I have changed to BSNL Unlimited Home plan, which is Rs.750+Service tax per month and 256 kbps is the speed. Right now I am getting maximum speed of 25 to 35 kbps. I have complained to the concerned authorities, they said that, if anybody uses BSNL unlimited home plan the speed automatically decreases, you can’t get actual speed as per the terms of the plan, and they simply said that we can’t do anything for increasing the speed.
I have been suffering from last one month, I made lot of phone calls to the BSNL department with respect to the said problem but they didn’t respond. Hence, I am approaching Honorable Consumer Forum for justice.

With Best Regards,

Kiran Kumar V

BSNL Broadband — no acess of internet

Dear sir,

i do have broad band connection which is not working.The details as under

Tel No.[protected]
Add...Deorao babas chawl
Rajput pura Akola

Broadband — Annoying work by bsnl

When i filled the bsnl form. I ordered for a Home 750 UL and i got one. Since it was unlimited i downloaded a lot. I was not able to view my usage/email with the user/pass that they gave. Finally today my email was working and i saw that i got a message from customer care stating that my free quota is exceed. And my plan was Home 250. What is this. My username is "chb3232". I request BSNL guys to upgrade my plan to Home 750 and re frame my bill. Please guys, dont do like this again. I have downloaded a lot knowing my connection is UL, but now...
If you have any doubts whether i applied for 750 or 250, check my bsnl form. Also, in bold, i have writtern Home 750 in my form. Please check it and take immediate action. Its an URGENT request from me.

Please do it immediately...

Thanks a lot...Hope you will do it soon...

Please approach Customer Relation Officer (BSNL) of your area with a written complaint, case will be solved don't worry. These things happen. Good Luck,

Harsha. N

Tomorrow i will go to the BSNL office and file a complaint. Thanks for the advice. I was really unhappy. I have downloaded lots of data hoping that my connection is UL. But...
Anyway, tomorrow i will reply what happens to me in BSNL office.

Thanks...
Any more comments related to the same issue or similar ones???

Broadband — Not getting Internet/ Broadband Connectivity

Dear Sir/ Madam

I always pay my payment of Bill regularly and with in time. I have lodged my oral complaint with Katemanivali BSNL Telephone exchange, Kalyan, Thane, Maharashtra on 18th May 09, Monday i.e. My land line phone no.[protected] is working but I am unable to get internet connection from last four days. The attending office assuered that he is sendign person to attend my complaint and also assued that he will take care of my complaint. Till 21st of May, Thursday no body attending my complaint hence i again inquired about my coplaint then one Mr. Gaikwad attended my complaint. Mr. Gaikwad failed to solve my complaint. Still I am not getting Internet connection.From 14th May, 09 till the date, I am not getting Internet connection. Kindly look into the matter and solve my my problem.

Thanks & Regards

Internet Broadband — No internet connectivity

There has been no internet connectivity on my Broadband, on the phone number([protected]) since 16/05/2009.

BSNL Prepaid Connection — LACK OF NETWORK

Sir, I am customer of bsnl prepaid No. [protected] of Dhanbad, Jharkhand. When I dial Reliance No.[protected] (postpaid) of Jammu (J&K), it always tells that "SERVICE TO THE DIALLED NUMBER IS TEMPORARILY WITHDRAWN". In fact, the said number is in service and the problem occurs from both the sides. When dialled to/from other network numbers, there is no problem.

my no. is [protected] and i hav submited all documents but still today my sim card registration has fail. plz take required action as soon as possible. thank u

But the same userid and password works fine at Chennai(Correction) not at Kolkata

BSNL Broad Band internet in Kolkata is not working since long may be more than a month. phone[protected]; complaint dockt number [protected],[protected]. Someone gave ring and nobody came home for repairing it. I do not want this connection anymore and I am stopping the payment. Worst Service till date by BSNL.
Prof.D.V.R.Rajakumar

BSNL — several landlines dead

in magarpatta city, we have approximately 9 connections in the name of geeta sankappanavar and sanjay sankappanavar across many flats that we own. on 2 apartments, the landline has been dead for the past 2 weeks and the bsnl complaint numbers are not being answered, the divisional engineer is not picking up the phone and the office says they cannot do anything.

please help - we are foreigners owning significant property in magarpatta and this service is significantly hampering our life.

Dear Sir,


We are really very upset that after reporting the complaint also you are not helping us. Our landline no is 22186467. Please do something. As we have already made the complaint and docket no. is K6165 and L1985.


Thanking You

Firdaus Ara

Our BSNL land-line[protected] is not working for several weeks, kindly look into this matter urgently.
please call our alternative mobile number [protected] to know our location or for assistance,

Our BSNL land-line[protected] is not working for several weeks, kindly look into this matter urgently.
please call our alternative mobile number [protected] to know our location or for assistance,

BSNL Landline — phone fault

from 25.01.2010 my land line phone dead complaint booked auto falt booking but till now not terned up phone number[protected]

BSNL — land phone fault

My land phone is dead ,it is not working for about 15 days.
My phone no: is,[protected]
Please take necessary action.
with regards
Abdul Vahab

BSNL — Telephone dead for more than a month and complaint is unattended

I am BSNL customer since 8+ years. My Consumer number is[protected] and telephone number[protected]. My telephone is dead for more than a month now. I have booked several complaints but all of the requests have fallen to deaf ears.
almost more than a month has passed since I have booked the last complaint (Ticket number - 486). Everytime I try to find out the status it says - "your complaint is already booked and the ticket number is 486". Whenever I try calling up the KR Puram telephone exchange, there is no one to pick up the phone and attend to customer's woes.
Despite of paying the telephone bil (Bill number [protected]) through demand draft (Details - HDFC Bank DD dated - March 07, 2008, Amount 1186/-), I am not able to use the service for which I am paying. There is no line man found if I try to approach them personally that adds to the woes further.

I am not sure when this problem would be rectified and also am not sure whether this complaint would be attended to. Keeping my all hopes alive this is the final complaint I am filing before I make up my mind to discontinue the BSNL connection and switch over to some other land line service.

i'm very disagree of of the bsnl landline phone. last 2 months se my phone is creating a disterbance. kafi bar complain kara di par koi sai karne n aaya agarg aise hi chalta raha to sir hame phone katwana padega. bsnl service is very poor.

sir from three days the land line is not working i have complaint to the office also my numbe is 26612197 in v.v puram company name project interior but the bsnl people not taking care about the land line dead so please take action and do need ful
ThankingYou

When is expiry of a new bsnl sim

BSNL SIM — slang language

i have received the message of linda jones of email address [protected]@yahoo.com
how we will got d money of $350000.00
then inform me by the mob. no. [protected]

BSNL SIM — unauthorized subscription of mobile box office

my phone no. is [protected] and i have justnow recived a message which says i have subscribed a mobile box office and i'll be charged rs.25/30 days while i have never ever subscribed any such service on my phone
plz look into the matter.

BSNL — Loss my sim

Sir i have loss my mobile no. so kindly block my sim.
my number is [protected].
owner of sim:- Nilesh kumar
Date of loss my sim:3-2-2012
Address:- vill-majlishpu,
post: Allipu Hatta
P.S: Mahnar
Dist: Vaishali pin:844506
Avibility of balance in my no. is 350+.
sir kindly block my no. as soon as possible.

BSNL SIM — WAP SUBSCRIPTION

To unsubscribe the wap subscription from mobile no. [protected]
Hi
I am using service of BSNL in KERALA my no is [protected]
By mistake i have subscribed the WAP SUBSCRIPTION FOR THIS YOU HAVE DEDUCTED Rs. 30/- as monthly charge. Now kindly unsuscribe this service by immediate effect.

BSNL — sim card,

dear sir,
I lost my mobile along with sim card, please kindly block my no for any misuse. My no is -[protected]
ANAND KUMAR TIWARI
S/O RAMASHANKAR TIWARI

excess of gprs bill — excess of gprs bill

sir/madam,
i have active GPRS monthly plan of 399/-.but during 20/08 to 19/09 mobile office plan HP ebill you have added value added service charges 1161/- which is non confirmation bill.talked with 121 they told its due to AL activating on my packet data but in my packet data there is no such option.i have already GPRS plan than why there is need of active AL .i can't afford that much money also. in this bill you have charged also late fees of my previous bill for you kind information i tell you that i have paid my ebill during between 19 to 26 and my bill paid date upto next month of 09 date than why you had charged late fees. my packet data no. is [protected] and you connect with me on [protected]. please take nessary action toward that and inform me on [protected].
thank you

BSNL Broadband — Internet service

I have applied for a land line shifting process, it has been nearly 20 days and now they are saying that there is no cabling in the area you have shifted and we cannot provide u the service.

in a month my internet is works for 15 -16 days or sometimes it takes a month also . i complained about this but they says problem is from banglore becouse there is the main head quarter for broadband .

now the problem is happening that my internet speed is 10 mbps .how i dont know speed is too slow even i cant chat on skype . each and every time i have to relogin when computer starts . but before it was not like that . i forgot my user name and password so i requested to reset my id but i think these people dont have idea how to do it . so please i request u once again to help becouse i m out from my home . if any problem comes then every time i got disturbance .

thank you ..

BSNL/Broadband — Broadband Internet service

My internet service is not working for past three months I have made lot of complaint to 1504 they close the case next day without attending it or sending technician to fix the problem. I have mad all the payments on time. I would really appreciat if BSNL fix this problem as soon as possible.

BSNL — Disruption of Broadband Connection

For about the last 2 months the Broad Band Connection at our home is being disrupted. There is no Link / ADSL. On calling the toll free no,1504 we are told that our complaint will be forwarded to the concerned exchange. As and when we receive a call from the exchange my mother who is around 78 years old tells the calling person to call me on my cell no for knowing the exact position. But no call is received by the exchange personnel. We had even lodged a compliant on line to BSNL but to no avail. Our last complaint number registered is [protected] and the status on date is that it is pending. One Mr. Satender of BSNL was kind enough to come to our home and check the connection. He also suggested that there may be a problem in the line which will be checked by the line man. But till date no one has also come to check the line. Had any line man visited the home and check the line from the pole to the joint from where the line enteres our house so that the exact problem could be ascertained.

Please help us in getting our complaint resolved and thereafter we will write for refund of two months Broad Band Connection Charges.

Regards,

Deepak Vermani
S/o Sharda Vermani
Sharad-Prem
436/3 Kishan Nagar
Dehradun-248001
Uttarakhand
Phone#[protected]