Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir,
Iam having two pepaid bsnl no. [protected] and [protected], as per the sms from bsnl BV-BTUNES Rs. 42/- and Rs.14/- was charged/deducted for 30days and 14 days from my respective mobile no. on 15.04.2013 without any caller tunes request. further i tried again and again but bsnl customer care not responding my call. So kindly help me to de-active my caller tune and refund the same amount.

i m usng BSNL broadband .. i have bb combo 750 ul plan...
i m having high ping problem in dota 2 game ... like 2 month ago .. all was gud ... i was getting like 50 to 100 ms pings.. bt suddenly its goes 300+ ms ping... i m using singapor server to play dota 2 .... i trace to server and in the result i saw that chennai hope/ server getting like 300+ ms ping....
i knw there is smthing wrong with that server .. plz take a look at it ..

Pl ref Tele a/c no [protected], Customer ID [protected].
I had carried out payment of my BSNL landline bill through net banking on 10 Apr 13. The transaction seemed to be a failure however the amt ( Rs 972) was deducted from my a/c. It has not been refunded to me yet as it is already past 3 working days. I have already cleared the final bill in cash to BSNL as I'm leaving the place on transfer. May I request you to kindly refund the money to my a/c and not adjust in future invoice if the payment gateway has remitted the payment to you. Pl find att pdf bank statement showing the payment
Thanking you in anticipation
Major C S Kumar

I called up bsnl customer care to get the details of plan which provides unlimited STD from bsnl to bsnl. She said, please recharge with Rs344.
I asked her to inform the shop owner as well, the same was told to him as well. As expected, it was incorrect information as the recharge was for LOCAL and not STD. This whole recharge is useless to me as i wanted to make only STD calls.
Even after making repeated calls, bsnl guys are not answering on my problem.

Dear Sir/Madam
i am using a bsnl number that is ported from Aircel during last 6 months bearing number [protected] but its validity was expired on 13/04/2013 during that that time(14/03/2013) i am trying to recharge but recharge is not done at several time. For that purpose i am trying to call customer care at many time but they did not pick my call and also i have given complain on online at www.bsnl.co.in about this still they did not response me about my problem, now i am unable to call or message but only incoming call is there. can you help me to out of this problem as soon as possible.

contact:[protected]

My Gsm Sim is inactive I was using BSNL prepaid number [protected] from past two years. Due to some reason I was not able to use it for some days and when I checked it by dialing *123# it showing that account is inactive kindly refill it and showing balance 0.00
I tried 50rs recharge,but still show a message.the account is inactive.please refill your account before 12/05/2013.your balance is rs 0.00
Kindly suggest a way to reactivate it.


Himanshu Shrivastava
BSNL Number : [protected]/[protected]

Sir
I am receive 1 msg everyday from 52121 no. Dr. Health servic
e last 7 days and deduct balance 3 rs. Per day. I was booked complaint for deactivate that service and refund that amt. Complaint docket no. is D11RJ304034 booked on 11/4/2013 but thereafter also i lost 6 rs. After booked that complaint. If i already booked complaint on 11/04/2013 and still bsnl didnot deactivate that service than who is responsible for 6rs. Balance please solve my query.

Hello sir, I have purchased BSNL 3G sim card for internet services.and I am using it with dingle. initially I got great internet speed around 4 Mbps. but then speed started decreasing. now I am getting very low speed. and it is only 1 Kbps. sometimes it goes in 500bps. i have payed 235 rs. for new sim card and 126 rs. internet tarif. I have tried many times to contact customer care services. but there is zero response. I am very disappointed from company services. my sim number is [protected].

The facility of Music on demand was activated on my BSNL landline connection with broadband in the name of my father Mr. Prem Pal Verma, my phone no is[protected] and charges are continuously added since 5-6 months unnecessarily without any downloading etc. In addition no proper details is provided on BSNL Site to deactivate the facility and No proper response is provided on toll free no.[protected]

You are requested to please deactivate Music on Demand from my connection.

Rajeev Verma

SIR,
MY NAME IS G VIJAY KUMAR AND MY NUMBER IS [protected], I AM BSNL PREPAID CUSTOMER FOR MORE THAN 10 YEARS, AS THEY WERE DETECTED 43 RS UNNECESSARILY MY AMOUNT WITHOUT INFORMATION ON 10/04/2013 BETWEEN 2 TO 3 PM . I ASKED DETAILS FROM BSNL CUSTOMER CARE BUT NOBODY REPLY CORRECT REASON FOR DETECTED AMT SOME BODY TOLD TO ME " YOUR'S DETAILS WAS NOT UPDATED" , "SOMBODY TOLD YOUR SUBSCRIBED RING TONE , NET , PRIVATE NOUMBERS LIKE 522155,[protected]" BUT THAT ALL FALS DETAILS TO PROVE THIS I HAVE PROOFS OF RECORDING CLIPS.

SO PLEASE RECTIFY MY PROBLEM AND NOBODY FACEING THIS TYPE OF PROBLEMS. THANKING YOU SIR.

sir I had took a complaint about my BSNL land line last saturday but the authorities of BSNL are not ready to clear my complaint

While applying for new connection, I've given relevant document. But in my bill only the 1st name is coming correctly & my last name only three dots are coming. It seems the data entry guy has just entered my 1st name & in laziness entered 3 dots in my last name.

Its highly unprofessional & I consider it as an insult. Kindly take appropriate action immediately. I've also raised a ticket for updating my profile in my service ID:[protected].
SR: [protected].
SR: [protected].

Regards,
Gunjan Prasad
+91-[protected].

I am receiving the same message "Thanks for subscribing GADGET GUIDE from Handygo at 09/04/2012 2.44 pm for Rs 8 valid till 013. To unsub SMS STOP to 5223 or call on 5223 Toll free". They have deducted every time similarly like this. when I sent sms they said "no service is currently active", But it still continues to deduct @ Rs 8. please help

Please do not go for bsnl wimax in chennai telephone and chennai area

I am a BSNL Wimax customer from Chengalpattu ( BSNL Chennai Telephones) - BSNL Wimax connection is not working from 9th March 2013 - I have contacted the AE at Chengalpattu for this problem many many times an till date (8th April 2013) Nothing has been done. .

When i contacted Mr Shanker AE BSNL Chengalpattu, he Says :

1. Marine Optic Cable near Mumbai waters is damaged/cut and so the internet speed is at dead slow ( wimax connects at 1kbps speed). This problem is a common problem and it will be resolved.

- But please note that the speed has not improved in one months time. still it take 39 mnts to download 1MB file.

2. The service engineers from the third party which installed wimax equipment says that BSNL has not paid them the agreed amount till date ( nearly INR 2 crore rupees) and their engineers have skipped the company as it struggles to pay its engineers due to the Non payment from the BSNL . This has created the problem.

3. But the Core Engineer in ORISSA - when i contacted them on telephone they she said that the whole of Internet in India has been Hacked and that the reason for slow and that has been cleared on 01/04/2013. But still my internet speed is same.

4. One more Core Engineer in Orissa said that all the common problem have been solved and the Internet in India is working well and my problem is with the local connectivity at Chengalpattu tower, but the local BSNL at Chengalpattu has no qualified/trained engineers in wimax technology and it has no staff to attend to it. and they even do not have a complaint system for wimax connection.


- SO PLAESE ANY ONE WHO PLANS TO TAKE WIMAX CONNECTION WITH BSNL CHENNAI TELEPHONE _ PLEASE AVOID
PLEASE DO NOT TAKE WIMAX CONNECTION FROM BSNL WIMAX
DONT GO FOR BSNL WIMAX

REASONS TO AVOID BSNL WIMAX:

1. It doest not have Trained Engineers in Wimax Technology.

2. There is no Complaint System for Wimax Problem ( Like Broadband and Landline you cant give complaints for Wimax problem and there is No Docket Number system for wimax).

3. Even if you Contact all the Officer listed in their website you will get No response. ( I have sent mail to all the nodal officers listed in their website - but till date no one has responded back or inquired - including the DGMs)

4. BSNL Wimax will not work daily from 6pm to next dat morning 10 am. ( BUt they say that that provide unlimited Internet service for 750)

have a bsnl mobile no [protected]. it time is lapes for recharge.but i can not recharge it in any mobile shop. they say sim have to be changed . i dont know the reason. pl help to recharge my prepaid mobile no [protected]. my alternate no is [protected]. my email address is [protected]@yahoo.com.
my address is BD-171 salt lake city kolkata-700064. why my sim has to be changed.i have given this no at several places.So I want this no to continue.

BD-171,SALT LAKE CITY,KOLKATA 700064
ALTERNATE NO [protected]
EMAIL [protected]@yahoo.com

my phone no is[protected]
my broad band plan is 1000 (combo offer).
i am suffering from very low speed from 2 to 3 months. i have complained online but no reply and the complained is all ready closed in the site.
No engineers visit this site and i have already paid bill for this months.
I am a business man of cyber cafe and I totally depended for this business.
So i will requested you to please solved it other wise i will totally disconnected and I registered a complained of telecom department

Dear Sir,

i recharge our mobile no [protected] in BSNL company Rs. 574/-, its customer care supporter say this recharge BSNL to BSNL free all India but today i recharge our mobile. i call bsnl to bsnl but they are deducted my balance. I lot of call in bsnl customer care but they are not pick my phone . so i have requested to you please please short out this problem after that you are responsible for all deducted amt in my bsnl account. i again requested to you please short out this problem.

My Landline No. is 23631210 and this number is not working for long time. And i want to know the Customer / Unique ID for Registeting for Online Payments. Kindly know the information its very urgent.
Call me @ [protected]

there is very poor network of BSNL in my region.The most trusted company if provide that type of service how can we expect better from them.whole day the network shows busy,not reachable etc.most of the time unavailable of officers/technical staff to provide better service. so it is my request to take strict action regarding this topic.

I CLOSED MY BROAD BAND CONNECTION ON[protected] AND SUBMITTED LAND LINE INSTRUMENT ETC., DUE TO THEIR POOR CUSTOMER SERVICE. SO FAR I HAVE NOT RECEIVED MY ADVACNCE AMT RS.500/-AND ABOVE.TILL DATE. I HAVE MET A O , BSNL, KAKINADA FOR MORE THAN 3 TIMES. EVERY TIME HE TOLD ME I WILL SEND DD AT AN EARLY DATE.

I AM REQUESTING YOU TO TAKE UP THE MATTER WITH CONCERNED GM AND TAKE SEVERE ACTION AGAINST THOSE WHO ARE RESPONSIBLE FOR SENDING DRAFTS.

THANKING YOU SIR,

G N DEVAR,
SBI,
KAKINADA
[protected]@gmail.com