Bharat Sanchar Nigam [BSNL] Complaints & Reviews

The facility of Music on demand was activated on my BSNL landline connection with broadband in the name of my father Mr. Prem Pal Verma, my phone no is[protected] and charges are continuously added since 5-6 months unnecessarily without any downloading etc. In addition no proper details is provided on BSNL Site to deactivate the facility and No proper response is provided on toll free no.[protected]

You are requested to please deactivate Music on Demand from my connection.

Rajeev Verma

SIR,
MY NAME IS G VIJAY KUMAR AND MY NUMBER IS [protected], I AM BSNL PREPAID CUSTOMER FOR MORE THAN 10 YEARS, AS THEY WERE DETECTED 43 RS UNNECESSARILY MY AMOUNT WITHOUT INFORMATION ON 10/04/2013 BETWEEN 2 TO 3 PM . I ASKED DETAILS FROM BSNL CUSTOMER CARE BUT NOBODY REPLY CORRECT REASON FOR DETECTED AMT SOME BODY TOLD TO ME " YOUR'S DETAILS WAS NOT UPDATED" , "SOMBODY TOLD YOUR SUBSCRIBED RING TONE , NET , PRIVATE NOUMBERS LIKE 522155,[protected]" BUT THAT ALL FALS DETAILS TO PROVE THIS I HAVE PROOFS OF RECORDING CLIPS.

SO PLEASE RECTIFY MY PROBLEM AND NOBODY FACEING THIS TYPE OF PROBLEMS. THANKING YOU SIR.

sir I had took a complaint about my BSNL land line last saturday but the authorities of BSNL are not ready to clear my complaint

While applying for new connection, I've given relevant document. But in my bill only the 1st name is coming correctly & my last name only three dots are coming. It seems the data entry guy has just entered my 1st name & in laziness entered 3 dots in my last name.

Its highly unprofessional & I consider it as an insult. Kindly take appropriate action immediately. I've also raised a ticket for updating my profile in my service ID:[protected].
SR: [protected].
SR: [protected].

Regards,
Gunjan Prasad
+91-[protected].

I am receiving the same message "Thanks for subscribing GADGET GUIDE from Handygo at 09/04/2012 2.44 pm for Rs 8 valid till 013. To unsub SMS STOP to 5223 or call on 5223 Toll free". They have deducted every time similarly like this. when I sent sms they said "no service is currently active", But it still continues to deduct @ Rs 8. please help

Please do not go for bsnl wimax in chennai telephone and chennai area

I am a BSNL Wimax customer from Chengalpattu ( BSNL Chennai Telephones) - BSNL Wimax connection is not working from 9th March 2013 - I have contacted the AE at Chengalpattu for this problem many many times an till date (8th April 2013) Nothing has been done. .

When i contacted Mr Shanker AE BSNL Chengalpattu, he Says :

1. Marine Optic Cable near Mumbai waters is damaged/cut and so the internet speed is at dead slow ( wimax connects at 1kbps speed). This problem is a common problem and it will be resolved.

- But please note that the speed has not improved in one months time. still it take 39 mnts to download 1MB file.

2. The service engineers from the third party which installed wimax equipment says that BSNL has not paid them the agreed amount till date ( nearly INR 2 crore rupees) and their engineers have skipped the company as it struggles to pay its engineers due to the Non payment from the BSNL . This has created the problem.

3. But the Core Engineer in ORISSA - when i contacted them on telephone they she said that the whole of Internet in India has been Hacked and that the reason for slow and that has been cleared on 01/04/2013. But still my internet speed is same.

4. One more Core Engineer in Orissa said that all the common problem have been solved and the Internet in India is working well and my problem is with the local connectivity at Chengalpattu tower, but the local BSNL at Chengalpattu has no qualified/trained engineers in wimax technology and it has no staff to attend to it. and they even do not have a complaint system for wimax connection.


- SO PLAESE ANY ONE WHO PLANS TO TAKE WIMAX CONNECTION WITH BSNL CHENNAI TELEPHONE _ PLEASE AVOID
PLEASE DO NOT TAKE WIMAX CONNECTION FROM BSNL WIMAX
DONT GO FOR BSNL WIMAX

REASONS TO AVOID BSNL WIMAX:

1. It doest not have Trained Engineers in Wimax Technology.

2. There is no Complaint System for Wimax Problem ( Like Broadband and Landline you cant give complaints for Wimax problem and there is No Docket Number system for wimax).

3. Even if you Contact all the Officer listed in their website you will get No response. ( I have sent mail to all the nodal officers listed in their website - but till date no one has responded back or inquired - including the DGMs)

4. BSNL Wimax will not work daily from 6pm to next dat morning 10 am. ( BUt they say that that provide unlimited Internet service for 750)

have a bsnl mobile no [protected]. it time is lapes for recharge.but i can not recharge it in any mobile shop. they say sim have to be changed . i dont know the reason. pl help to recharge my prepaid mobile no [protected]. my alternate no is [protected]. my email address is [protected]@yahoo.com.
my address is BD-171 salt lake city kolkata-700064. why my sim has to be changed.i have given this no at several places.So I want this no to continue.

BD-171,SALT LAKE CITY,KOLKATA 700064
ALTERNATE NO [protected]
EMAIL [protected]@yahoo.com

my phone no is[protected]
my broad band plan is 1000 (combo offer).
i am suffering from very low speed from 2 to 3 months. i have complained online but no reply and the complained is all ready closed in the site.
No engineers visit this site and i have already paid bill for this months.
I am a business man of cyber cafe and I totally depended for this business.
So i will requested you to please solved it other wise i will totally disconnected and I registered a complained of telecom department

Dear Sir,

i recharge our mobile no [protected] in BSNL company Rs. 574/-, its customer care supporter say this recharge BSNL to BSNL free all India but today i recharge our mobile. i call bsnl to bsnl but they are deducted my balance. I lot of call in bsnl customer care but they are not pick my phone . so i have requested to you please please short out this problem after that you are responsible for all deducted amt in my bsnl account. i again requested to you please short out this problem.

My Landline No. is 23631210 and this number is not working for long time. And i want to know the Customer / Unique ID for Registeting for Online Payments. Kindly know the information its very urgent.
Call me @ [protected]

there is very poor network of BSNL in my region.The most trusted company if provide that type of service how can we expect better from them.whole day the network shows busy,not reachable etc.most of the time unavailable of officers/technical staff to provide better service. so it is my request to take strict action regarding this topic.

I CLOSED MY BROAD BAND CONNECTION ON[protected] AND SUBMITTED LAND LINE INSTRUMENT ETC., DUE TO THEIR POOR CUSTOMER SERVICE. SO FAR I HAVE NOT RECEIVED MY ADVACNCE AMT RS.500/-AND ABOVE.TILL DATE. I HAVE MET A O , BSNL, KAKINADA FOR MORE THAN 3 TIMES. EVERY TIME HE TOLD ME I WILL SEND DD AT AN EARLY DATE.

I AM REQUESTING YOU TO TAKE UP THE MATTER WITH CONCERNED GM AND TAKE SEVERE ACTION AGAINST THOSE WHO ARE RESPONSIBLE FOR SENDING DRAFTS.

THANKING YOU SIR,

G N DEVAR,
SBI,
KAKINADA
[protected]@gmail.com

Respected sir,
I always get the message like "thanks for subscribe the service with the activation charge" which is not constant but it starts from around Rs=20.
I have already lodged complaint in customer care service but I did not get any result.
Please Help me.
No:[protected]

Thank You

Sir i bought a internet connection of connect company and due to some financial problems my pocket money has been reduced and i want to close my internet connection by they r telling me that it will closed after 3 months but i m not able to pay bill .. Please help me their coworkers are forcing me to pay the bill by making visit at my home and by calling me
...
USERNAME : [protected]ABH

HI
I know many one who have just begun to reading this article start thinking how ridiculous to compare a Govt. owned nationwide ‘most reliable’ ISP with some crappy, buggy, unreliable ISPs that’s too provided and serviced by local cable operators provided. I know it’s a very natural to think so, even personally I also would think so. But after using one of them so called bogus service I was bound to change my thought. And after digging a bit with help of the experiences of many of my friends I have decided to share this with you people. Here this is.

BSNL is a state owned, country’s largest broadband service provider and no doubt in many places it’s the one and only provider of broadband. As expected monopoly is also there. Still BSNL is continuously facing loss making if we consider the conditions in metropolitan area we can see that there are many ISPs. Some of them are provided by your local cable operators and they are performing very well in terms of price, reliability, performance, service and some other issues.



I am going to explain all of these one by one. Before mentioning anything I should clear that the below mentioned data and information’s are based on my personal and some of them are collected from my friends from many parts of Kolkata. So it may vary from area to area, person to person. I just tried to give an outline rather than a direct comparison.

Price:
Price is one of the main and important issues. Surprisingly BSNL’s ADSL broadband plans are costlier (and BSNL charges skew high price for FTTx/FTTH that no home user can afford them). Even prices are very much outdated (2007’s price still now) where other state owned ISP MTNL is started providing 512 Kbps combo(BB + LL’s rental) at Rs.500, BSNL’s is still charging Rs.750. Same applicable on local cable provided BB’s plans also. Better look on the below table:



* plans are still not updated in website but available through local cable operator.
** all above plans may vary a bit from operator to operator.

In Kolkata there are some other ISP also, like Get Network, though none in my circle is using it, so can’t able to get the details of them. I also did not take inputs from wireless ISPs like Tikona, Meghbela Wireless or A1 Diginet.

One of the main benefits is all these plans are prepaid. So, pay and use. Next month? Need higher speed? Just ask them to recharge your specific pack; speed will be increased in next second after recharge. This is very handy, unlike submission of application form and other bla bla from Govt Babus at BSNL.

One of the other players of Hyderabad’s Beam Fiber is offering more lucrative plans like below:



FUP Limits:



There plenty of local broadband operators in India. They have also above like plans but as I was able to collect data from Kolkata based ISPs, so can’t able to mentions all of them tariff plans.

Reliability:
The above mentioned ISPs are operating around 5 years (+/-) in Kolkata. As I have seen they never increase plans costs suddenly or frequently. Rather price list is very much stable. It’s also true that some local operators charges few bucks extra (say Rs.50) as service/maintenance fee. But that’s all.

Performance:
Let’s come to the connectivity issue. First of all I m mentioning a speed test result. I should mention that all the below mentioned test are taken through speedtest.net and via Reliance Communication, Mumbai server.



Look at the ping. Speed will be as per your opted pack. But BSNL’s ping is too high. This high ping may result in surfing and must not appropriate for online gaming and other stuffs.

Again I m telling this results were taken randomly. In your area BSNL may perform well, but it happens somewhere (BSNL result has been taken from Madhyamgram).

Service and some other issues:
Personally, I am using one of the local broadband for more than 4 months. Its true problem occurs but rectifies in minimum time unlike BSNL. If your local cablewala dada is very much customer friendly, then you should have fewer problems. Your one phone call may solve your entire problem. If you are opting for long-term package, you may get some discounts like BSNL. Peering (will discuss in another article) also a profitable service you may get along with your local ISPs. Meghbela and Alliance provides extraordinary high speed over torrents via peering.

So, at the end of the story I will just these ISPs are giving high competition to BSNL. Not only on metropolitan area, these ISPs also started offering their service on sub-urban areas in many parts. In rural area BSNL is only one to serve but still miles away to touch its expectations. It’s time for BSNL to improve their service, revising their package values and set up faster problem solving infrastructure. Otherwise who can say broadband monopoly is not going to be erased.

I applied for BSNL network, that is telephone and broadband internet. They first connected the phone line and telephone, and after a few days, the modem and broadband. I could access internet till the evening but then DSL problems started occurring. I waited till the morning, and I could access internet till 9 PM continuously (Modem was on all the time) when the DSL problem started occurring. The same happened next day, and the day after that. I did complain but they said the problem is from Exchange and will be alright after a few days. I asked some of my friends who also have BSNL, and they did not have any such problems. It's 4th day now and the problem is still occurring.
I was using Airtel IPTV before and there was never any such problem with Airtel. NEVER!

Recharged my number with Rs. 301 internet pack under 2G, well earlier used to get better speed but now its useless dumb speed I am getting. Due to which even simple HTML pages like UPSC website take time to load. Even unnecessary BT tune subscription is so annoying as far as call centre is concerned always states they are busy attending other clients even the same scenario even after waiting for half an hour. Pathetic speed as well as service. Why don't they improve or optimize their service? Fine BT tunes can be deactivated manually but atleast they should work on speed issue. Sshhs...

u/r BSNL a/c is credited with Rs. 125 as Recharge from [protected] on 28/03/2013
at 08:12:11 AM hours. Ref No. [protected]. Actually I didn't get the benefit of 2000mb data for recharging that amount..wen I contacted bsnl customer care thy didn't responded well they gave a complaint no c29ap339392..and said recharge not done properly its a paytm mistake...

Wen I contacted paytm they said we contacted bsnl care they said the mobile no [protected] is recharged successfully with rc125 n gave them a operator code [protected]...

i have recharged my mobile on 28th march 8.00 a.m from online recharge site named PAYTM . i didnt get recharged for a long time and my money has been debited from my sbi account. i have payed the money by entering my debit card details . from on that day i have been mailing to their customer care id [protected]@paytm.com regarding to the problem which i have faced.. they are not responding to me anyway. i have recharged my mobile on 28th march 8.00 a.m from online recharge site named PAYTM . i didnt get recharged for a long time and my money has been debited from my sbi account. i have payed the money by entering my debit card details . from on that day i have been mailing to their customer care id [protected]@paytm.com regarding to the problem which i have faced.. they are not responding to me anyway. i have lost rs155(30+125) from my account... so please do the favour for me....this is the ticket no:[protected]...which they have given to me... my bank txn ids are :[protected] ,[protected]. and the order nos given by the paytm site for rs 30 recharge is 83527446 and for rs 125 is 83531685...so please do the needful..

Recently I upgraded my computer with a change of my browser from windows7 to windows8. With this I am not able to see my bsnl facilities & broadband usage. I have already registered on the site ' selfcare.wdc.bsnl.in '.By logging in ,the page with my name is opening, but other contents are not seen.I am not able to see my broadband usage. I had already sent a mail from satara road BSNL office near Panchami hotel.What may be the reason? Earlier I was able to use the site regularly. Kindly help.
Mohan Gopalrao Maha,
Tel. no.[protected]

dear sir
plz solve my problem we apply new bsnl broadband connaction bifor one month but now i am going in bsnl office there mr atal ji line man he full dink & say "aap ka connaction kise ke condition main nahen hoga" i say but y he say "maine bol diya to bol diya " we call ajmer office mr. rawat AGM but he say cacth mr atal & he complit work your
my address
balaji telecom
sapanda road kekri
ajmer raj 305404
+91 [protected]