Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Respected sir,
I always get the message like "thanks for subscribe the service with the activation charge" which is not constant but it starts from around Rs=20.
I have already lodged complaint in customer care service but I did not get any result.
Please Help me.
No:[protected]

Thank You

Sir i bought a internet connection of connect company and due to some financial problems my pocket money has been reduced and i want to close my internet connection by they r telling me that it will closed after 3 months but i m not able to pay bill .. Please help me their coworkers are forcing me to pay the bill by making visit at my home and by calling me
...
USERNAME : [protected]ABH

HI
I know many one who have just begun to reading this article start thinking how ridiculous to compare a Govt. owned nationwide ‘most reliable’ ISP with some crappy, buggy, unreliable ISPs that’s too provided and serviced by local cable operators provided. I know it’s a very natural to think so, even personally I also would think so. But after using one of them so called bogus service I was bound to change my thought. And after digging a bit with help of the experiences of many of my friends I have decided to share this with you people. Here this is.

BSNL is a state owned, country’s largest broadband service provider and no doubt in many places it’s the one and only provider of broadband. As expected monopoly is also there. Still BSNL is continuously facing loss making if we consider the conditions in metropolitan area we can see that there are many ISPs. Some of them are provided by your local cable operators and they are performing very well in terms of price, reliability, performance, service and some other issues.



I am going to explain all of these one by one. Before mentioning anything I should clear that the below mentioned data and information’s are based on my personal and some of them are collected from my friends from many parts of Kolkata. So it may vary from area to area, person to person. I just tried to give an outline rather than a direct comparison.

Price:
Price is one of the main and important issues. Surprisingly BSNL’s ADSL broadband plans are costlier (and BSNL charges skew high price for FTTx/FTTH that no home user can afford them). Even prices are very much outdated (2007’s price still now) where other state owned ISP MTNL is started providing 512 Kbps combo(BB + LL’s rental) at Rs.500, BSNL’s is still charging Rs.750. Same applicable on local cable provided BB’s plans also. Better look on the below table:



* plans are still not updated in website but available through local cable operator.
** all above plans may vary a bit from operator to operator.

In Kolkata there are some other ISP also, like Get Network, though none in my circle is using it, so can’t able to get the details of them. I also did not take inputs from wireless ISPs like Tikona, Meghbela Wireless or A1 Diginet.

One of the main benefits is all these plans are prepaid. So, pay and use. Next month? Need higher speed? Just ask them to recharge your specific pack; speed will be increased in next second after recharge. This is very handy, unlike submission of application form and other bla bla from Govt Babus at BSNL.

One of the other players of Hyderabad’s Beam Fiber is offering more lucrative plans like below:



FUP Limits:



There plenty of local broadband operators in India. They have also above like plans but as I was able to collect data from Kolkata based ISPs, so can’t able to mentions all of them tariff plans.

Reliability:
The above mentioned ISPs are operating around 5 years (+/-) in Kolkata. As I have seen they never increase plans costs suddenly or frequently. Rather price list is very much stable. It’s also true that some local operators charges few bucks extra (say Rs.50) as service/maintenance fee. But that’s all.

Performance:
Let’s come to the connectivity issue. First of all I m mentioning a speed test result. I should mention that all the below mentioned test are taken through speedtest.net and via Reliance Communication, Mumbai server.



Look at the ping. Speed will be as per your opted pack. But BSNL’s ping is too high. This high ping may result in surfing and must not appropriate for online gaming and other stuffs.

Again I m telling this results were taken randomly. In your area BSNL may perform well, but it happens somewhere (BSNL result has been taken from Madhyamgram).

Service and some other issues:
Personally, I am using one of the local broadband for more than 4 months. Its true problem occurs but rectifies in minimum time unlike BSNL. If your local cablewala dada is very much customer friendly, then you should have fewer problems. Your one phone call may solve your entire problem. If you are opting for long-term package, you may get some discounts like BSNL. Peering (will discuss in another article) also a profitable service you may get along with your local ISPs. Meghbela and Alliance provides extraordinary high speed over torrents via peering.

So, at the end of the story I will just these ISPs are giving high competition to BSNL. Not only on metropolitan area, these ISPs also started offering their service on sub-urban areas in many parts. In rural area BSNL is only one to serve but still miles away to touch its expectations. It’s time for BSNL to improve their service, revising their package values and set up faster problem solving infrastructure. Otherwise who can say broadband monopoly is not going to be erased.

I applied for BSNL network, that is telephone and broadband internet. They first connected the phone line and telephone, and after a few days, the modem and broadband. I could access internet till the evening but then DSL problems started occurring. I waited till the morning, and I could access internet till 9 PM continuously (Modem was on all the time) when the DSL problem started occurring. The same happened next day, and the day after that. I did complain but they said the problem is from Exchange and will be alright after a few days. I asked some of my friends who also have BSNL, and they did not have any such problems. It's 4th day now and the problem is still occurring.
I was using Airtel IPTV before and there was never any such problem with Airtel. NEVER!

Recharged my number with Rs. 301 internet pack under 2G, well earlier used to get better speed but now its useless dumb speed I am getting. Due to which even simple HTML pages like UPSC website take time to load. Even unnecessary BT tune subscription is so annoying as far as call centre is concerned always states they are busy attending other clients even the same scenario even after waiting for half an hour. Pathetic speed as well as service. Why don't they improve or optimize their service? Fine BT tunes can be deactivated manually but atleast they should work on speed issue. Sshhs...

u/r BSNL a/c is credited with Rs. 125 as Recharge from [protected] on 28/03/2013
at 08:12:11 AM hours. Ref No. [protected]. Actually I didn't get the benefit of 2000mb data for recharging that amount..wen I contacted bsnl customer care thy didn't responded well they gave a complaint no c29ap339392..and said recharge not done properly its a paytm mistake...

Wen I contacted paytm they said we contacted bsnl care they said the mobile no [protected] is recharged successfully with rc125 n gave them a operator code [protected]...

i have recharged my mobile on 28th march 8.00 a.m from online recharge site named PAYTM . i didnt get recharged for a long time and my money has been debited from my sbi account. i have payed the money by entering my debit card details . from on that day i have been mailing to their customer care id [protected]@paytm.com regarding to the problem which i have faced.. they are not responding to me anyway. i have recharged my mobile on 28th march 8.00 a.m from online recharge site named PAYTM . i didnt get recharged for a long time and my money has been debited from my sbi account. i have payed the money by entering my debit card details . from on that day i have been mailing to their customer care id [protected]@paytm.com regarding to the problem which i have faced.. they are not responding to me anyway. i have lost rs155(30+125) from my account... so please do the favour for me....this is the ticket no:[protected]...which they have given to me... my bank txn ids are :[protected] ,[protected]. and the order nos given by the paytm site for rs 30 recharge is 83527446 and for rs 125 is 83531685...so please do the needful..

Recently I upgraded my computer with a change of my browser from windows7 to windows8. With this I am not able to see my bsnl facilities & broadband usage. I have already registered on the site ' selfcare.wdc.bsnl.in '.By logging in ,the page with my name is opening, but other contents are not seen.I am not able to see my broadband usage. I had already sent a mail from satara road BSNL office near Panchami hotel.What may be the reason? Earlier I was able to use the site regularly. Kindly help.
Mohan Gopalrao Maha,
Tel. no.[protected]

dear sir
plz solve my problem we apply new bsnl broadband connaction bifor one month but now i am going in bsnl office there mr atal ji line man he full dink & say "aap ka connaction kise ke condition main nahen hoga" i say but y he say "maine bol diya to bol diya " we call ajmer office mr. rawat AGM but he say cacth mr atal & he complit work your
my address
balaji telecom
sapanda road kekri
ajmer raj 305404
+91 [protected]

Hi Sir / Mam

I bought a Penta WS708c Tab from Snap Deal against order no:[protected] date:- 14 / 03/ 2013 and I paid cash money Rs. 6580 for this tab.

It was delivered 15/03/2013 or 16/03/2013 thru blue dart courier and tab was not in working when I open the box.

After chat with Snap deal person I went Penta authorised service centre PARK NETWORK LIMITED , 4th floor Nehru place.

They change this product and issue me new tab on Date 25th March 2013,

Chage tablet also having a soud problem.

Not PARK NETWORK LIMITED issue me a job sheet and told me to get the replacement from SNAP Deal.

Snap deal is not taking any responsibility and saying that Job letter isuued by Part Network is not a DOA Letter.

Part network is telling that this is the DOA latter and they will not issue any other letter

PENTA Technology person said that Snap Deal will provide you replacement and DOA letter to you.

I'm suffering from last 15-16 days after paid money to sanp deal.

Kindly do the needful.

Regards
Kapil

Kapil Gupta
[protected]@networldit.net

Dear Sir /Madam,

Please stop all services at my mobile number .
Mobile number : [protected]

I tried to unsubscribe to services but it failed .
i get message .{ Message : Dear Re. 1 store user your account has been renewed with Rs.5/3days to Deactivate send UNSUB to 155223 }
from[protected]

Hi.I am D.M.Tripathy from Bokaro steel city , sec 3/A, Qtr no-480, Ioday I have lost my mobile while I was travelling to Dharamshala(Himachal pradesh). My No. was [protected]. Requesting you to please block my number(SIM CARD) at once. Further I am taking next course of action by lodging a FIR and application of lost at nearest police station.

N.B:- Customer care number is not responding.

Thanking You
D.M.Tripathy

Dear Sir/Madam,

On my BSNL prepaid nos [protected] and [protected], every month BSNL deduct amount approximately 35 to 40 rupees.
In march BSNL deducted Rs 20 for easy vault service, Rs 5 for Miss India, Rs 5 for cricket news.
But I never subscribed to these services, when I called customer care, they told me that system can not show any detail at this time, please call after some time. I called them more then 10 times, but they don't want to listen about my problem.
When I send message for Unsubscribe these services the reply was "there is no service activated on your No".
Please help me, I cant bear this much of amount to be deducted from my mobile unnecessarily.

Thanks

Dear Sir,

As we are 10 customer together Applied for Landline connection at our home in Society named as Sahyognagar, Survey no. 3/1, Antarjal, Mundra Road, Adipur- Gandhidham.

Adipur BSNL Officials told us that we doesnt have grant for new work. so you have to do the digging & poll fitting work on your cost. We are done it as per the officials instruction.

Moreover about the new connection they are told us that, Rs. 500/- as security deposite, 200/- as cellone plan you have to charged. One SIM Card & Phone device is provide by the BSNL.

No SIM Card & Phone device are provide till date.

in first bill we found that
Rs. 750/- are charged as Installation charges +
Rs. 500/- As security Deposite +
Rs. 200/- As Monthly Charge+
Rs. ___/- As Service tax

In above charges Rs. 750/- are as installation charge but in BSNL website it shows Rs. 500/-

Moreover the installation work are done by the society persons expense & cost, than how can BSNL charge it ?

No any of Adipur official are informed us before the connection. We feel like they are done fraud with us.
We verbally communicate with the local officials but does not get proper answer.

this is the problem of all 10 customer . Pl z do the need full.

Thanks,

Bhavdeep Bhatt

Behalf of the all 10 customer of society.

[protected].

I have recharge my mobile through ICICI net banking. But recharge amount hasn't receive in my account.
My transaction I.d:[protected] &[protected]
Transaction amount Rs.120 & Rs. 450
Mobile no: [protected]
Recharge date 28th March 2013
Location: Udaipur, Rajasthan
Company: BSNL

BSNL BROADBAND INTERNET

Pls lodge my complaint against BSNL, our company M/S TEEKNITS, using 6 connection of BSNL some time our firm suffering very deifficulty from BSNL due to poor services, Everyday our Internet connection dropped and our so many complaint department do not care this when they send line man or engineer they required chai pani (i.e. some money) for re connect and after few days connection dropped, our firm is export unit all buyer's contact depend on internet due to BSNL poor services we suffering very big harrasment. recently we lodged the some complaint as below

CONNECTION NO.[protected]
SL NO. COMPLAINT NO. DATED
1 [protected] 28.01.2013
2. [protected] 23.02.2013
3 [protected] 08.03.2013
4 [protected] 23.03.2013
5 [protected] 28.03.2013

our so many complaint no solution with department. Kindly lodged the complaint against BSNL and take up matter with high authorities.

Thanks & Regds

HARMOHAN SINGH
[protected]

SIR, i am a BSNL mobile subscriber with mobile no [protected] in agra UP (W). i have active DND Service on my number even then repeatedly my balance is getting deducted by activating VAS service with out my consent, the worst thing is that even after repeated complaints the service is always getting reactivated on my number and always i loose my balance and none of the customer care executives respond properly nor i had refunded any yet.

From
Abhisekh Deb
Vill-NAZRATILLA.
PO-KARNAMADHU
Ayllabari road, karimganj-788712

Wimax username: [protected]@bsnl.in
cell: [protected]
email: [protected]@gmail.com


Respected sir,

sub: slow internet speed

I have got the WIMAX Internet connection from 18.02.2013 and using it.But from that day onward the speed is very slow , giving around 50 kbps. I have an unlimited plan( HOWI 750) which promises a speed of 512 kbps. As per the regulation on “Quality of Service standards for Broadband Services” issued by TRAI on 6th May, 2006, a subscriber should get minimum 80% of the subscribed broadband connection speed from ISP Node to user. Which means i am not even getting the speed guidelined by TRAI. I have logged many complaints on nearby exchange but no steps has been taken to increase my speed. So i kindly request you to look into my promblem and rectify it as soon as possible.

Thanking You,

Yours faithfully,
Abhisekh Deb

hello sir
my landline no. is[protected]. and it is not working properly from last 8 months. i m totaly upset about that. many times i complan in BSNL Office and these numbers[protected],[protected],[protected] My complaint No. is:-[protected][protected] but no received any reply till now.. And now my BSNL phone is not working from last days My Complan no. is 1089179.For the last 3days we have booked complaint of this line but not a single lineman has arrived to check the fault...
ok thax.
kuchh kar sako to reply karna other vice i have to say that (bsnl chor hai or saare nakara hai employes)

My BSNL land line connection no.[protected] is not working for the past two weeks.I 've already registered several complaints since the phone was dead.I have also contacted the authority personally and I got response from them that they are checking out the connections and the problem will be solved soon.But it's been another one week after that response from the authority and no action has been taken since now.I 've always seen that the BSNL authority is so concerned about the payment of the bills and the imposing of fines but not so good at costumer satisfaction. I hope the authorized will see to this problem and make a solution ASAP.

Sir,

For almost a month my broadband and telephone not working and broadband only gets connected when there is power, when I called up the Podanur station to complain, the explanation was that the battery in the local server has gone and needs a replacement and it is almost a month it is happening which heavily interrupted my purpose of having internet connection but the BSNL happily sending bill without even bothering about the connection.

Kindly would like to move to consumer court if this continues, kindly advice.

[protected]@gmail.com