Bharat Sanchar Nigam [BSNL] Complaints & Reviews

मेनें दिनांक -17/03/2013 को लगभग 10/20 AM Rs-200/- topup talktime on line Recharg किया था SBI Bank A/C से Amount Debit हो गया है परन्तु अभी तक BSNL से मेरे Mobile N0- [protected] पर Balance Credit नही किया है इस बिषय में 1503 Custumer Care से बात की गयी custumer care ने भी इस समस्या का अभी तक समाधान नही किया है शीघ्र समस्या का समाधान कराने की कृपा करें

Sir,
My Samsung GT-B7722 was stolen from my hostel room today morning. It had active BSNL and Vodafone Sim cards.
Please deactivate the Sim cards as soon as possible.

Snehasis Patra

Dear Sir,

We are having the land line in kalyan west No:[protected] address: Suguna Poultry Farm Ltd. White House Appartment, 1st Floor, Plot No. 10/1, Ujjawal Ngr, Mauza Somalwada.Wardha Road, Nagpur - 440025..This teliphone line is not working condition from date 15.03.2013 i have log the complaint in BSNL but still our landline & internet not working we are continious followup with BSNL people but still no one has responding .

Please help us



Regards
Lalchand Yadav
[protected]

Hi
I recharged this mobile no: [protected] with 100 rs (86 rs credited) and 135 rs( 400 min free call offer) on 11th this month , that time i got message also and next day i recharged with 22 rs for validity and after that i made 3-4 calls( total less than 15 min) and after that my balance shown 0.00 and i am not able to make any call also. last 4 days on-wards i try to contact customer care but no one picking call also.
Please...

SIR,

I am Sivapriyan, My mobile numbers is [protected]. Last month
February 16th in my mobile 200 Rs. had been debited with out my
knowledge. In this issue I myself previously launch a compliant to the
call centre when this amount was deducted. The compliant number is
B16TN336709.

So I kindly request you to check it and ratified the compliant
refund that amount at the earliest.

Thanking you.


BY,
K.L. Sivapriyan

मैंने इंटरनेट कनैक्शन जब अप्लाई किया था तब मुझे 250रु फोन ओर 250रु internet के installation चार्ज के साथ 1st month का advance 625रु देने को कहा गया इसके अतिरिक्त मुझे कुछ ओर नहीं बताया गया । मैंने Total 1125रु जमा करावा दिये । जब मुझे इंटरनेट बिल प्राप्त हुआ तो उसमे 750रु फोन ओर 250रु internet के installation चार्ज लिखा है मैंने इसके लिए BSNL office सैक्टर-5 Panchkula मे जाकर इसके बारे मे पूछा तो मुझे बताया गया की installation चार्ज बड़ गए है मैंने जब कहा की मुझे पहले क्यो नहीं बताया गया तो मुझ से कहा गया जब हमे भी नहीं पता था तब हम आपको कैसे बताते । जो मैंने 1125रु दिये हैं इन्होने इसे security deposit के रूप मे मान लिया गया है । इन्होने मुझे पहले इसकी जानकारी नहीं दी ।

इसके अतिरिक्त मैंने intenet के लिए[protected] को apply किया था BSNL को landline Phone[protected] को activate हो जाता है पर इंटरनेट activate नहीं किया गया मैंने इसके लिए BSNL customer care मे बात की तो बताया गया की जब आप का इंटरनेट activate होगा तब से आपका बिल आयेगा ।[protected] को BSNL technical agent आता है वह इंटरनेट setting करके चला जाता है मुझे कह कर जाते है कुछ घंटो के बाद नेट चल जायगा ।कुछ घंटो के बाद नेट चलता फिर अपने आप बंद हो जाता है फिर इसके बाद इंटरनेट चलता ही नहीं है अगर नेट कभी चला तो कुछ पल के लिए बंद हो जाता इसके लिए हमें कई बार BSNL coustomer care ओर BSNL Office गए पर कोई फायदा नहीं हुआ कुछ दिनो के बाद bsnl के agent आते है नेट ठीक करके चले जाते है उस दिन तारीख 3-3-2013 थी पर शाम को नेट बंद हो जाता है इसके मे 4-3-2013 ऑफिस मे जाकर फिर से complaint करता हु फिर वे आकार जिस खंबे से पहले wire आ रही थे वह से हटा कर किसी दूसरे खंबे से connect करते है । तब से इनेटेरनेट सही चल रहा है पर अभी भी कभी -2 शाम को internet बंद हो जाता है ।
[protected] से[protected] तक का बिल भी आ गया है जब[protected] से नेट चला ही नहीं तो बिल किस बात का । मुझे आशा है की आप मेरी ये परेशानी को दूर करेगे ।

मैंने इंटरनेट कनैक्शन जब अप्लाई किया था तब मुझे 250रु फोन ओर 250रु internet के installation चार्ज के साथ 1st month का advance 625रु देने को कहा गया इसके अतिरिक्त मुझे कुछ ओर नहीं बताया गया । मैंने Total 1125रु जमा करावा दिये । जब मुझे इंटरनेट बिल प्राप्त हुआ तो उसमे 750रु फोन ओर 250रु internet के installation चार्ज लिखा है मैंने इसके लिए BSNL office सैक्टर-5 Panchkula मे जाकर इसके बारे मे पूछा तो मुझे बताया गया की installation चार्ज बड़ गए है मैंने जब कहा की मुझे पहले क्यो नहीं बताया गया तो मुझ से कहा गया जब हमे भी नहीं पता था तब हम आपको कैसे बताते । जो मैंने 1125रु दिये हैं इन्होने इसे security deposit के रूप मे मान लिया गया है । इन्होने मुझे पहले इसकी जानकारी नहीं दी ।

इसके अतिरिक्त मैंने intenet के लिए[protected] को apply किया था BSNL को landline Phone[protected] को activate हो जाता है पर इंटरनेट activate नहीं किया गया मैंने इसके लिए BSNL customer care मे बात की तो बताया गया की जब आप का इंटरनेट activate होगा तब से आपका बिल आयेगा ।[protected] को BSNL technical agent आता है वह इंटरनेट setting करके चला जाता है मुझे कह कर जाते है कुछ घंटो के बाद नेट चल जायगा ।कुछ घंटो के बाद नेट चलता फिर अपने आप बंद हो जाता है फिर इसके बाद इंटरनेट चलता ही नहीं है अगर नेट कभी चला तो कुछ पल के लिए बंद हो जाता इसके लिए हमें कई बार BSNL coustomer care ओर BSNL Office गए पर कोई फायदा नहीं हुआ कुछ दिनो के बाद bsnl के agent आते है नेट ठीक करके चले जाते है उस दिन तारीख 3-3-2013 थी पर शाम को नेट बंद हो जाता है इसके मे 4-3-2013 ऑफिस मे जाकर फिर से complaint करता हु फिर वे आकार जिस खंबे से पहले wire आ रही थे वह से हटा कर किसी दूसरे खंबे से connect करते है । तब से इनेटेरनेट सही चल रहा है पर अभी भी कभी -2 शाम को internet बंद हो जाता है ।
[protected] से[protected] तक का बिल भी आ गया है जब[protected] से नेट चला ही नहीं तो बिल किस बात का । मुझे आशा है की आप मेरी ये परेशानी को दूर करेगे ।

BSNL Wireline account no [protected]
Landline Phone[protected]

I have BSNL - Broadband Connection Number :[protected].

Due to some unavoidable circumstance, We want to Surrender the Broadband Connection of above number.

We have already inform this matter to Local Authority of BSNL Department. Till date there is no proper guideline is arrived of Surrender Procedure.

Please look into the matter.

Regards,

Jaswant S. Shah
[protected]

I am Jayeeta Mukherjee. I am an user of bsnl prepaid mobile service. my mobile no.is [protected]. from last 7th march i have activated a free wallpaper downloading service. yesterday i have got an sms that the service will be renewed after 3 days and it will be charged rs20/30 days. there was also written that if i want to deactivate it i have to send NOPE to 5050099. i have repeatedly send sms to that no. but it was not delivered. i have also called customer care but as usual no response from that side.......... the dialled customer care no.is [protected].............. please deactivate the wallpaper downloading service from my no............... as early as possible

My BSNL broadband (Landline Phone Number:[protected] is not working from more than 15 days and since past 8-9 days it is completely dead including phone services too. There is no action has been taken till now and local customer service is just saying that they will fix the damage wire issue today/tomorrow or... (no proper timeline). Due to this i have suffered a lot of internet based tasks missed away and missed lots of important calls from my phone.

There seems to be taken no action in hurry and department is still taking issue in a relaxed way. Apart from this, when the internet was working, there is lots of intermittent connectivity and very poor speed issue going on in past days/months but i am continuously paying full service charge without any fail in spite of I am not getting the proper services for which i am getting paid.

A great amount of loss has occurred to me mentally as well as financially. A very poor service outcome has been seen by me in past days. It seems no-one in bsnl wants to do his job in timeline...what is this??

Getting frustrated and hoping to have a result.

Sir,
I have lost my Nokia X2 phone today i.e 13.03.2013. I have been using BSNL sim card and therefore request you to kindly block the SIM with number [protected].

thanking you sir

m.umadevi
[protected]@gmail.com

I bought a new sim no [protected] from bsnl service which has not been activated from a long time due to televerification of sim ,the no which has been provided from customer care i.e 1507 is asked to call on this no for activation but unfortunately the no is not being pick up by any officials from long enough time.So I therefore request you to kindly make some major steps for which I shall be highly obliged thereby . Thaking You
Upam Das

FROM
DINESAN K [protected] a/c no [protected]
D-6 QUARTERSMEDICAL COLLEGE CAMPUS
MEDICAL COLLEGE PO
TRIVANDRUM
KL

Dear sir,
Sub: billing error- reg
I have been using the broadband connction from 23.01.2006 and I am paying my monthly bills without any due.first my plan was 250 and the after 3 months I changed to Combo 500 plan.in which i can use 1.5GB data But my January 2013 bill has showing an excess usage of 114GB with 1472 hrs o[censored]sage. which is not possible as january has only 744hrs(24*31) As I enqured BSNL account Section at PMG they informed me it was the excess usage from february 2011 onwards.
My humble request was if the excess usage was charged/informed in the february 2011 bill itself I would have changed to unlimited plan. I thought my usage was within the limit only and all my bills no usage was mentioned for the last 2 years. But I have been informed and charged only after 23 months and in a single single bill . And I have already paid bill upto december 2012 without any penality.

I feel like a betrayal as i opted for a monthly bill and that is only shows whether i have to chage my plan to higher. BSNL not informed me for the last 2 years that my usage is excess and they never charged excess. now they are asking to pay for the exess charges from 2011 onwards. they never give me a chance to change the plan and always informed like my usage was within the limit only

i am attaching my bill part

Sir,

It is for your kind information that we are booking the complaints phonically since 21/02/13 and your office is giving a new complaint number each time without resolved our problem.
Our office phone and internet broadband connection are totally dead since dated 21/02/13.
It is very surpised that no one is taking any action to resolve this problem after several reminders by e-mails and phonically.
Our office work is suffering a lot and held up. Please avoid public complaints.
Kindly help to solve the problem a.s.a.p and oblige.
Regards,
Sanjeev Kumar
Ph.[protected]

Following letter was wrote by me to PORTAL FOR PUBLIC GRIEVANCES
Department of Administrative Reforms & Public Grievances
Government of India.
I also sent the same Email to following mail ID on or about 2nd Mar'2013
1) [protected]@bsnl.co.in 2) [protected]@gmail.com 3) [protected]@gmail.com
4) [protected]@sancharnet.in 5) tccfa.[protected]@bsnl.co.in 6) [protected]@gmail.com
Till date I did not get any response from any one of above mentioned mail ID.
(DARPG has forwarded my letter to O/o GMT Kharagpur,,PO Kharagpur,West Medinipur)

LETTER :

My Ref.
Account Number: [protected], KGP Telecom district, W.B.Circle.
Telephone Bill No.[protected], Bill Date: 06/02/2013

Sub.: Applicability of revised charges for the existing customers who are already under annual/two
year/three year option before revision in tariff.

Respected Sir.

With due regards I beg to state before your honor that, I am a subscriber of BBG FN 599 broadband
plan under annual payment option. Annual payment done in advance on 2nd April 2012 and it is valid
till 1st April 2013. It is to be found in the aforesaid bill that an amount of Rs.190.00 has been charged against 166 UCM (200 UCM are free calls as per existing plan tariff).
In this regard I personally met with SDE, Haldia Town Ship Tel.Exch. and inquired about the reason for anomaly in the bill, after seeing my bill he also inquired the matter from his official sources and confirmed that it is an erotic bill, he also advised me to make the payment for this bill and the paid amount will be adjusted in the next bill. I also tried to contact with different help line/customer care centre/accounts department of BSNL over telephone for next five days to know the cause of this excess billing but unfortunately no one received the call except AO (TR[protected]KGP) that is also after several attempts for a couple of days. Finally I came to know from AO (TR) about revision in tariff and free calls
with effect from 1st Jan.2013, which has been applied in my bill as well others. She clarified that the said bill has been prepared according to circular issued by BSNL head quarter and also informed that they do not have any information/ circular/clarification, what so ever it may be regarding non-applicability of revised charges as well free calls for the existing customers who are already under annual/two year/three year option before revision in tariff and denied to make any correction in my bill. They also expressed strong
unwillingness to get further clarification on this matter from their seniors or head office when I referred the
letter of clarification issued by H.Q.

It is very surprising that Sr. officials of BSNL at local area did not know the actual reason behind such excess billing, at least till the day I met with them on 27th Feb.2013.

Now, my question is why existing Broadband customer be charged the revised tariff those who are already under annual/two year/three year payment option before revision in tariff. It is unethical also illegal to breach an agreement by either side when both has agreed upon and lawfully accepted the terms and conditions
including advance payment option for a defined time frame, i.e. annual/2Year/3Year.

In this regard I would refer the clarification No. 64-33/BB/Tariff/11/12/Pt.2 , issued by Sr. GM (NWP-BB)
Mr. ANIL JAIN on 25/02/2013 in response to sought by some field units regarding applicability of revised charges for the existing customers who are already under annual/two year/three year option before revision
in tariff. Where it is clearly explained that –
“existing Broadband customers, who are already under Annual/Two year/ three
year payment option before revision in tariff, they may not be charged the revised
tariff till the expiry of their current Annual/Two year/three year subscription.”
Reference file pertaining clarification from BSNL HQ has been attached as a JPG file.

So, may I request you to look into the matter seriously considering the sentiment of huge and large section of customers those who have subscribed annually/2Yearly/3Yearly in a plan on the basis of declared financial implications for a defined time frame. If it is being adversely changed within that time frame then it may be considered as most unfortunate and unexpected malpractice from a PSU organization like BSNL.
This issue not to be treated as an individual, it has effected to all subscriber those who are already under annual/two year/three year option. Why they should not be allowed to enjoy the existing facilities till the expiry of their current mode of subscription, when the same facility has been extended for the subscribers under Unlimited ADSL Broadband Postpaid Plan ?
I am very sorry to inform that no one is available over telephone from help desk or customer care centre or executive officer on IVR system day after day through out the official working hour. This not only my experience, same will be found from 90% customers. So. we do not have any choice other than directly writing letter or mail to senior officials when failed after trying constantly for several consecutive days to get necessary help from those officials who are officially designated and assigned to do so.

I placed this appeal before you as I did not get any response from any corner of BSNL.
Awaiting for your kind consideration.

Thanking You.
Yours truly,
Dilip Kumar Mondal
Senior Citizen (65Yrs)
Haldia, Purba Medinipur
West Bengal, 721605.

I have done the recharge for STV 135 which BSNL is offering 400 minutes of talk time to any network. I have done this transaction through BSNL web site. Transaction from online banking took place successfully but the talk time did not get credited instead I get a message stating from BSNL customer care that the sale did not take place and I should contact customer care.
When I have contacted the BSNL customer care to my surprise those irresponsible and unaware executives mention that we should not do the recharge through their web site but through sales counter and I should contact the bank customer care. If that is the case why the hell they should provide the online recharge facility through web site. This is totally not acceptable. Finally, the buggers in the customer care executives give vague answer to the customer like me and mislead the information. I have never expected this kind of service from BSNL atleast. Now as a customer have to take all the pain to run around between the BANK and BSNL to get the refund of the transaction. Reputed companies like BSNL is recruiting the staff who does not even aware of the product and facilities offered by service provider and those executives dont even answer properly with the customer. They are totally least bothered. So what will be solution for this?

Regards,
Raghavendra
[protected]

I am a consumer of BB Combo 850 Plan since Mar 12. From Feb to Mar 13 bill I have seen that the amount of free calls that is 350 has not been deducted from my landline usage charges. When I have tryed to log on complain through my user ID. It is showing that complain is already been pending against your number. However, while tracking I am not getting any complain is pending against me. I want that my bill should be adjusted in next month and my broadband speed should be regulated according to plan I am not getting the speed of 256 kbps also. My user ID is [protected].

Hi,
we are using BSNL broadband and land line service .
for the past 15 days or more there is no connectivity as the wire through which it is connected is lost
we have lodged complaint and followed up multiple times also but of no use.
our telephone number is [protected]
contact details mail id [protected]@gmail.com
The officers have came only once to our house but they did not give any estimated time of reestablishing the connection

Hi, I paid my land line bill for the first time online, but i did not get a confirmation on my mobile number that was provided.
Reference Transaction ID is TX[protected].

i was appiled for new connection in jan 2013 with internet plane but to still time i was not got any response from shahapur bsnls officers.
and when i go to shahapur bsnl office at there the office Mr.Tiwari and one other both used abused against me.

plz sir help about my new connection becoz no other connection facilities are available in asangaon shahapur area.

connection book on JAN 2013
HOLDER NAME: MD COMPUTER ASANGAON
[protected]

Dear Sir,

Our telephone no.[protected] is dead because of wire broken.
We have requested / complained so many times, but they are not listening. We are paying bills continuously without availing any service.

We have also requested that please make the wire underground so it will not break again and again. But they are saying that they don't have cables etc. So now what to do.
Please Help Us.

Regards,
Chander Singh Shekhawat
Phone No.: +91-[protected]