Bharat Sanchar Nigam [BSNL] Complaints & Reviews

FROM
DINESAN K [protected] a/c no [protected]
D-6 QUARTERSMEDICAL COLLEGE CAMPUS
MEDICAL COLLEGE PO
TRIVANDRUM
KL

Dear sir,
Sub: billing error- reg
I have been using the broadband connction from 23.01.2006 and I am paying my monthly bills without any due.first my plan was 250 and the after 3 months I changed to Combo 500 plan.in which i can use 1.5GB data But my January 2013 bill has showing an excess usage of 114GB with 1472 hrs o[censored]sage. which is not possible as january has only 744hrs(24*31) As I enqured BSNL account Section at PMG they informed me it was the excess usage from february 2011 onwards.
My humble request was if the excess usage was charged/informed in the february 2011 bill itself I would have changed to unlimited plan. I thought my usage was within the limit only and all my bills no usage was mentioned for the last 2 years. But I have been informed and charged only after 23 months and in a single single bill . And I have already paid bill upto december 2012 without any penality.

I feel like a betrayal as i opted for a monthly bill and that is only shows whether i have to chage my plan to higher. BSNL not informed me for the last 2 years that my usage is excess and they never charged excess. now they are asking to pay for the exess charges from 2011 onwards. they never give me a chance to change the plan and always informed like my usage was within the limit only

i am attaching my bill part

Sir,

It is for your kind information that we are booking the complaints phonically since 21/02/13 and your office is giving a new complaint number each time without resolved our problem.
Our office phone and internet broadband connection are totally dead since dated 21/02/13.
It is very surpised that no one is taking any action to resolve this problem after several reminders by e-mails and phonically.
Our office work is suffering a lot and held up. Please avoid public complaints.
Kindly help to solve the problem a.s.a.p and oblige.
Regards,
Sanjeev Kumar
Ph.[protected]

Following letter was wrote by me to PORTAL FOR PUBLIC GRIEVANCES
Department of Administrative Reforms & Public Grievances
Government of India.
I also sent the same Email to following mail ID on or about 2nd Mar'2013
1) [protected]@bsnl.co.in 2) [protected]@gmail.com 3) [protected]@gmail.com
4) [protected]@sancharnet.in 5) tccfa.[protected]@bsnl.co.in 6) [protected]@gmail.com
Till date I did not get any response from any one of above mentioned mail ID.
(DARPG has forwarded my letter to O/o GMT Kharagpur,,PO Kharagpur,West Medinipur)

LETTER :

My Ref.
Account Number: [protected], KGP Telecom district, W.B.Circle.
Telephone Bill No.[protected], Bill Date: 06/02/2013

Sub.: Applicability of revised charges for the existing customers who are already under annual/two
year/three year option before revision in tariff.

Respected Sir.

With due regards I beg to state before your honor that, I am a subscriber of BBG FN 599 broadband
plan under annual payment option. Annual payment done in advance on 2nd April 2012 and it is valid
till 1st April 2013. It is to be found in the aforesaid bill that an amount of Rs.190.00 has been charged against 166 UCM (200 UCM are free calls as per existing plan tariff).
In this regard I personally met with SDE, Haldia Town Ship Tel.Exch. and inquired about the reason for anomaly in the bill, after seeing my bill he also inquired the matter from his official sources and confirmed that it is an erotic bill, he also advised me to make the payment for this bill and the paid amount will be adjusted in the next bill. I also tried to contact with different help line/customer care centre/accounts department of BSNL over telephone for next five days to know the cause of this excess billing but unfortunately no one received the call except AO (TR[protected]KGP) that is also after several attempts for a couple of days. Finally I came to know from AO (TR) about revision in tariff and free calls
with effect from 1st Jan.2013, which has been applied in my bill as well others. She clarified that the said bill has been prepared according to circular issued by BSNL head quarter and also informed that they do not have any information/ circular/clarification, what so ever it may be regarding non-applicability of revised charges as well free calls for the existing customers who are already under annual/two year/three year option before revision in tariff and denied to make any correction in my bill. They also expressed strong
unwillingness to get further clarification on this matter from their seniors or head office when I referred the
letter of clarification issued by H.Q.

It is very surprising that Sr. officials of BSNL at local area did not know the actual reason behind such excess billing, at least till the day I met with them on 27th Feb.2013.

Now, my question is why existing Broadband customer be charged the revised tariff those who are already under annual/two year/three year payment option before revision in tariff. It is unethical also illegal to breach an agreement by either side when both has agreed upon and lawfully accepted the terms and conditions
including advance payment option for a defined time frame, i.e. annual/2Year/3Year.

In this regard I would refer the clarification No. 64-33/BB/Tariff/11/12/Pt.2 , issued by Sr. GM (NWP-BB)
Mr. ANIL JAIN on 25/02/2013 in response to sought by some field units regarding applicability of revised charges for the existing customers who are already under annual/two year/three year option before revision
in tariff. Where it is clearly explained that –
“existing Broadband customers, who are already under Annual/Two year/ three
year payment option before revision in tariff, they may not be charged the revised
tariff till the expiry of their current Annual/Two year/three year subscription.”
Reference file pertaining clarification from BSNL HQ has been attached as a JPG file.

So, may I request you to look into the matter seriously considering the sentiment of huge and large section of customers those who have subscribed annually/2Yearly/3Yearly in a plan on the basis of declared financial implications for a defined time frame. If it is being adversely changed within that time frame then it may be considered as most unfortunate and unexpected malpractice from a PSU organization like BSNL.
This issue not to be treated as an individual, it has effected to all subscriber those who are already under annual/two year/three year option. Why they should not be allowed to enjoy the existing facilities till the expiry of their current mode of subscription, when the same facility has been extended for the subscribers under Unlimited ADSL Broadband Postpaid Plan ?
I am very sorry to inform that no one is available over telephone from help desk or customer care centre or executive officer on IVR system day after day through out the official working hour. This not only my experience, same will be found from 90% customers. So. we do not have any choice other than directly writing letter or mail to senior officials when failed after trying constantly for several consecutive days to get necessary help from those officials who are officially designated and assigned to do so.

I placed this appeal before you as I did not get any response from any corner of BSNL.
Awaiting for your kind consideration.

Thanking You.
Yours truly,
Dilip Kumar Mondal
Senior Citizen (65Yrs)
Haldia, Purba Medinipur
West Bengal, 721605.

I have done the recharge for STV 135 which BSNL is offering 400 minutes of talk time to any network. I have done this transaction through BSNL web site. Transaction from online banking took place successfully but the talk time did not get credited instead I get a message stating from BSNL customer care that the sale did not take place and I should contact customer care.
When I have contacted the BSNL customer care to my surprise those irresponsible and unaware executives mention that we should not do the recharge through their web site but through sales counter and I should contact the bank customer care. If that is the case why the hell they should provide the online recharge facility through web site. This is totally not acceptable. Finally, the buggers in the customer care executives give vague answer to the customer like me and mislead the information. I have never expected this kind of service from BSNL atleast. Now as a customer have to take all the pain to run around between the BANK and BSNL to get the refund of the transaction. Reputed companies like BSNL is recruiting the staff who does not even aware of the product and facilities offered by service provider and those executives dont even answer properly with the customer. They are totally least bothered. So what will be solution for this?

Regards,
Raghavendra
[protected]

I am a consumer of BB Combo 850 Plan since Mar 12. From Feb to Mar 13 bill I have seen that the amount of free calls that is 350 has not been deducted from my landline usage charges. When I have tryed to log on complain through my user ID. It is showing that complain is already been pending against your number. However, while tracking I am not getting any complain is pending against me. I want that my bill should be adjusted in next month and my broadband speed should be regulated according to plan I am not getting the speed of 256 kbps also. My user ID is [protected].

Hi,
we are using BSNL broadband and land line service .
for the past 15 days or more there is no connectivity as the wire through which it is connected is lost
we have lodged complaint and followed up multiple times also but of no use.
our telephone number is [protected]
contact details mail id [protected]@gmail.com
The officers have came only once to our house but they did not give any estimated time of reestablishing the connection

Hi, I paid my land line bill for the first time online, but i did not get a confirmation on my mobile number that was provided.
Reference Transaction ID is TX[protected].

i was appiled for new connection in jan 2013 with internet plane but to still time i was not got any response from shahapur bsnls officers.
and when i go to shahapur bsnl office at there the office Mr.Tiwari and one other both used abused against me.

plz sir help about my new connection becoz no other connection facilities are available in asangaon shahapur area.

connection book on JAN 2013
HOLDER NAME: MD COMPUTER ASANGAON
[protected]

Dear Sir,

Our telephone no.[protected] is dead because of wire broken.
We have requested / complained so many times, but they are not listening. We are paying bills continuously without availing any service.

We have also requested that please make the wire underground so it will not break again and again. But they are saying that they don't have cables etc. So now what to do.
Please Help Us.

Regards,
Chander Singh Shekhawat
Phone No.: +91-[protected]

My BSNL Sim Card No.[protected]Mb.No.[protected], Sunil [censored]ole) was lost on 4 Jan-2013.So i lodged FIR and replaced my sim card from BSNL office on 19 Feb 2013.

Since 19th Feb 2013, my new replaced sim card has not been activated yet.I am getting error as "Sim card registration failed" each time when i insert sim in my mobile phone.

I called BSNL customer care and lodged complain on 4 March 2013.Since then i am calling bsnl customer care daily and each time they are saying that problem will be solved within 24 Hrs, but still my sim card has not been activated yet.

Its my regular number and i am missing many important calls due to this.

Please help...

Dear Sir/Madam

This is to inform you that the services provided by the BSNL customer care center is very bad.
My mobile has been activated with unknown services and deducting money unnecessarily. If asked for
they would reply that "System shows you have activated mobile radio" . I would want to know how come without my concern
these get activated.
Myself being very careful I do know this activations happen only when I press ok or send a reply to an unwanted SMS were-as this has not happened.
Kindly requesting you to please suggest me the higher authorities contact number for further action against this services.

Thanks & Regards
Harish

Hi,
My Phone number is 2329 9996. People start digging potholes somewhere else- my phone line is cut and net doesnt work for a week. Now that phone line is working, my internet is still not functioning. I am complaining and trying to call a line man for 5 days now -- lineman's number is switched off, Avani Bhavan numbers - either not in use and other times they dont answer[protected], 2329 2424,[protected]. I just tried calling on the number 2329 0600 which is under Mr. Sompura and the man was extremely rude and was shouting on the phone and I had no options but to cut the call. What am I supposed to do? Its my phone, My money and I am paying for the services and not to be mistreated like this.

I have an unlimited plan - which means my usage is high. Now one week of loss-- who is going to pay for that ? Its not the first time or the second time. It happens to me almost every alternate month.

ANYBODY IN BSNL WHO IS CAPABLE ENOUGH OF ADDRESSING TO MY COMPLAINT?????

Dear Sir / Madam,

My name is S. Syed Ahamed Thameem. I got the free BSNL Sim Card for getting the broadband connection from BSNL (Thiruvanadai Division) one year back. I was using this SIM Card which is having the Mobile number - [protected]. During my travel from Adyar to Thiruvanmiyur (in MTC Bus) on 9th Mar '13 (between 6 PM - 7 PM) in Chennai City, I lost my mobile in the bus. Currently, my no: [protected] is not reachable and also sometimes, I am getting the message as "Switched off".

I request you to block my number immediately to restrict anyone to misuse this number.

Thanking you.

Regards,
-Thameem S

I am using BSNL EXCEL PREPAID service ([protected]). After every recharge they are subscribing services without any information and I am losing my balances.I am getting messages from the number55888 which is giving the information that I am charged for using their joke service or other services.Every time i have to pay for this services.How to get rid of this?

On my cell no. [protected] activated unauthorized services without my permission and deducted amount Rs.20/ p.m. Even after complaint many times and deactivated services through customer care, but they started services again and again and deducting amount regularly. On my cell DND is also registered. The same complaint having many users. Kindly look into the matter and action is required accordingly.

I HAVE SHIFTED FROM SAGAR TO JABALPUR AND ALSO MY LAND LINE[protected] TRANSFERRED TO JABALPUR FROM SAGAR, IN JULY 2012 , BUT TILL DATE BSNL JABALPUR NOT GIVEN LAND LINE WITH BROAD BAND WITH 149 SCHEME WICH I AVAILED 5 YEARS IN SAGAR , NOT GIVING ANY WRITTEN LETTER WHY IT IS TOO LATE , I HAVE SUBMITTED ALL PAPERS WITH SAGAR LETTERS
SDO,JTO,LINEMAN NOT CO-OPERATE IN THIS RERGARD , I WANT LINE TO BE PROVIDED TO MY HOUSE AND LAND LINE WITH BROAD BAND PROVIDED TO ME .

YATI RAJ KHARE
1338, VINOBA NAGAR ,BEHIND TIME PHOTO STUDIO ADHARTAL JABALPUR.MP
MOBILE NO [protected]

My Phone number[protected] has been dead for last 4 days, but no action is being taken. This problem keep recurring every second month. Why no permanent corrective action is being taken.
At least this time again get the land line rectified.

Regards
Narendra Prasad
64(GF), Block - III, Eros Garden, Suraj Kund Road
Faridabad - 121009

1. Hellotune activated without my permission in the last week of Dec 2012.
2. When I complained about it they said it was activated my me which is total false.
3. When I registered a complain to stop the service, the costumer care representative said it will be closed within 72 hours.
Till now it has not been shut down.
4. Every Month since then I am been charged Rs42 per month for the service.
Every month I give a complain they say a complaint has been lodged and say they will send me a complaint number but i have never recieved one.
5. Also, every time after I talk to the costumer care and lodge a complaint, my mobile incoming and outgoing are gone for some time.

The complaint I lodged in the month of Dec 2012 has not been resolved till now.

So my request is to lodge a complaint against BSNL for lack of ability to sort out the problems of costumer and my deducted money be refunded back.

Dear Sir,

I am BSNL broad band user with telephone no[protected]. I haven't registered for any hungama games or movies but they charging me with an extra amount of Rs 200/- per month for HUNGAMA games and movies and here in the local bsnl office they unable to give me proper explanation and they don't know how to deactivate this. Till now i haven't used this services.So, please take appropriate action and help me in getting my extra money back.

thanking you,

P.B.Rajesh
p.[protected]@gmail.com

My number is [protected]. Took a new Prepaid connection yesterday on roamfree plan. I am unable to send sms to any number. Says Message not sent.im able to make calls, receive calls, receive sms. Please activate outgoing sms service. Tried in different handset, same problem. Unable to get connected to customer care...Keeps repeating same options...