Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Dear Sir/Madam

This is to inform you that the services provided by the BSNL customer care center is very bad.
My mobile has been activated with unknown services and deducting money unnecessarily. If asked for
they would reply that "System shows you have activated mobile radio" . I would want to know how come without my concern
these get activated.
Myself being very careful I do know this activations happen only when I press ok or send a reply to an unwanted SMS were-as this has not happened.
Kindly requesting you to please suggest me the higher authorities contact number for further action against this services.

Thanks & Regards
Harish

Hi,
My Phone number is 2329 9996. People start digging potholes somewhere else- my phone line is cut and net doesnt work for a week. Now that phone line is working, my internet is still not functioning. I am complaining and trying to call a line man for 5 days now -- lineman's number is switched off, Avani Bhavan numbers - either not in use and other times they dont answer[protected], 2329 2424,[protected]. I just tried calling on the number 2329 0600 which is under Mr. Sompura and the man was extremely rude and was shouting on the phone and I had no options but to cut the call. What am I supposed to do? Its my phone, My money and I am paying for the services and not to be mistreated like this.

I have an unlimited plan - which means my usage is high. Now one week of loss-- who is going to pay for that ? Its not the first time or the second time. It happens to me almost every alternate month.

ANYBODY IN BSNL WHO IS CAPABLE ENOUGH OF ADDRESSING TO MY COMPLAINT?????

Dear Sir / Madam,

My name is S. Syed Ahamed Thameem. I got the free BSNL Sim Card for getting the broadband connection from BSNL (Thiruvanadai Division) one year back. I was using this SIM Card which is having the Mobile number - [protected]. During my travel from Adyar to Thiruvanmiyur (in MTC Bus) on 9th Mar '13 (between 6 PM - 7 PM) in Chennai City, I lost my mobile in the bus. Currently, my no: [protected] is not reachable and also sometimes, I am getting the message as "Switched off".

I request you to block my number immediately to restrict anyone to misuse this number.

Thanking you.

Regards,
-Thameem S

I am using BSNL EXCEL PREPAID service ([protected]). After every recharge they are subscribing services without any information and I am losing my balances.I am getting messages from the number55888 which is giving the information that I am charged for using their joke service or other services.Every time i have to pay for this services.How to get rid of this?

On my cell no. [protected] activated unauthorized services without my permission and deducted amount Rs.20/ p.m. Even after complaint many times and deactivated services through customer care, but they started services again and again and deducting amount regularly. On my cell DND is also registered. The same complaint having many users. Kindly look into the matter and action is required accordingly.

I HAVE SHIFTED FROM SAGAR TO JABALPUR AND ALSO MY LAND LINE[protected] TRANSFERRED TO JABALPUR FROM SAGAR, IN JULY 2012 , BUT TILL DATE BSNL JABALPUR NOT GIVEN LAND LINE WITH BROAD BAND WITH 149 SCHEME WICH I AVAILED 5 YEARS IN SAGAR , NOT GIVING ANY WRITTEN LETTER WHY IT IS TOO LATE , I HAVE SUBMITTED ALL PAPERS WITH SAGAR LETTERS
SDO,JTO,LINEMAN NOT CO-OPERATE IN THIS RERGARD , I WANT LINE TO BE PROVIDED TO MY HOUSE AND LAND LINE WITH BROAD BAND PROVIDED TO ME .

YATI RAJ KHARE
1338, VINOBA NAGAR ,BEHIND TIME PHOTO STUDIO ADHARTAL JABALPUR.MP
MOBILE NO [protected]

My Phone number[protected] has been dead for last 4 days, but no action is being taken. This problem keep recurring every second month. Why no permanent corrective action is being taken.
At least this time again get the land line rectified.

Regards
Narendra Prasad
64(GF), Block - III, Eros Garden, Suraj Kund Road
Faridabad - 121009

1. Hellotune activated without my permission in the last week of Dec 2012.
2. When I complained about it they said it was activated my me which is total false.
3. When I registered a complain to stop the service, the costumer care representative said it will be closed within 72 hours.
Till now it has not been shut down.
4. Every Month since then I am been charged Rs42 per month for the service.
Every month I give a complain they say a complaint has been lodged and say they will send me a complaint number but i have never recieved one.
5. Also, every time after I talk to the costumer care and lodge a complaint, my mobile incoming and outgoing are gone for some time.

The complaint I lodged in the month of Dec 2012 has not been resolved till now.

So my request is to lodge a complaint against BSNL for lack of ability to sort out the problems of costumer and my deducted money be refunded back.

Dear Sir,

I am BSNL broad band user with telephone no[protected]. I haven't registered for any hungama games or movies but they charging me with an extra amount of Rs 200/- per month for HUNGAMA games and movies and here in the local bsnl office they unable to give me proper explanation and they don't know how to deactivate this. Till now i haven't used this services.So, please take appropriate action and help me in getting my extra money back.

thanking you,

P.B.Rajesh
p.[protected]@gmail.com

My number is [protected]. Took a new Prepaid connection yesterday on roamfree plan. I am unable to send sms to any number. Says Message not sent.im able to make calls, receive calls, receive sms. Please activate outgoing sms service. Tried in different handset, same problem. Unable to get connected to customer care...Keeps repeating same options...

am receiving missed calls and messages from mobile number: [protected], in odd times. kinldy please take necesary action

I was using data.bsnl.in web portal to check my bb usage till few months back without any problems. Recently when bsnl has changed his web portal i am not able to check my usage though i gave correct password. i am able to login to data.bsnl.in, successfully, but the web page request to use some other site to know about usage. in this new web page it doesnt accept my passowrd. i have tried plenty of time 1504 bsnl help line, but no executive...

MY MOTHER INLAW'S LAND LINE TELEPHONE NO.[protected] IS COMPLETELY DEAD SINCE LAST 20 DAYS. WE LODGED COMPLAINT NO.[protected] BUT STILL NOT REPAIRED. ON CHECKING THE STATUS OF THIS COMPLAINT THE RECORDED MESSAGE WAS PLAYED THAT THERE IS NO TECHNICAL PROBLEM IN THE LINE. AGAIN WE HAVE LODGED THE COMPLAINT NO. [protected] TODAY. AFTER CHECKING THE STATUS OF THIS COMPLAINT ON 198 RECORDED MESSAGE IS PLAYED THAT THERE IS TECHNICAL PROBLEM WITH THE LINE. HOW IT IS THAT FIRST COMPLAINT IS REMOVED WITHOUT REPAIRING THE FAULT IN THE LINE.
WHY UNDUE DELAY AND WRONG INFORMATION ?

I have recharged my BSNL prepaid mobile no. [protected] with Rs. 280/- online via website www.rechargeitnow.com on date 06.03.2013.The transaction has bee successfully processed and amount has been debited to my credit card but balance not received till now.

Detail Of Trasaction
Order ID R[protected]
Transaction ID 90224640
Mobile No. [protected]
Recharged Amount Rs. 280/-

Dear Sir/Mam,

My name is Saravana Kumar, I am using Bsnl Broadband for about 7 years. From last 3 months my internet speed is very very slow(not able to check even emails). If I complaint through 198 there is no response from bsnl exchange Tirupur. They are simply closing the complaint docket number without providing any solution to a customer.My phone No :[protected] and the broadband plan : BB HOME COMBO UL 750. So plz rectify this broadband issue and provide me a good solution to this problem .

Thanks,
Saravana Kumar
Veerapandi,
Tirupur
+91-[protected]

An amount of 849.00 was deducted from my Standard Charted account (Trn No:[protected]-[protected] on Feb 26 2013 for payment of BSNL bill using Standard Charted Net Banking from BSNL Portal. Despite the amount deducted from my account. It was not reflected in BSNL portal. After checking with BSNL & their payment gateway Bill Desk, they have confirmed that the amount was not received at their and have advised to contact my bank to initiate a refund. But the Standard Charted Customer Care in their communication dated Mar 6th have simply said that Bank records say that the transaction has been done and are asking me to demand a refund from the Gateway. Neiter the Bank not Payment Gateway has refunded my money.

Despite approaching BSNL, Bill Desk & Standard Charted bank the refund of 849 Rs to my account has not happened and I am being asked follow up with the Bank & the Payment gateway despite the fact that they were the service providers of net banking. And despite the transaction failure neither the payment gateway nor the bank are ready to provide the refund.

"I want the refund of the amount deducted from my SCB Account for which the online transaction failed.

Amount deducted from my account:

26/02/2013
PAYMENT GATEWAY BSNL NATIONWIDE LANDLINE PAY 00 INR 849.00

Communication from BSNL Billdesk Customer Care:
From: <[protected]@billdesk.com>
Date: Wed, Feb 27, 2013 at 1:12 PM
Subject: Re: Issue in payment of bill (Trn No:TX[protected])
To: CBC CHENNAI <[protected]@gmail.com>


Respected Sir,

Amount got debitted from bank but no "" Bank Transaction ID "" generated , as it is failure transaction.
Request you to kindly suggest subscriber to appraoch bank for refund of the amount.



Thanks & Regards,
Subhash.S
BillDesk Operations - Hyderabad
________________________________________________________________________________


Ref of communication with the Standard Charted Customer Care:KMM12887448I15977L0KM:


Ref: 02/13/105522/LIB

Dear Mr. Dash,

This is with reference to your e-mail dated February 27, 2013 regarding your
account held with us.

On reviewing our records we wish to confirm you that the payment effect by you
towards the merchant BSNL Nationwide Landline has been successfully transferred
from our end via transaction reference number 65370014.

Hence we request you to directly liase with the merchant for the refund of the
same. Trust the same clarifies your concern.

It would be our pleasure to render any further assistance or clarification that
you may require. Please quote the above reference number in your future
correspondence.

We thank you for banking with us and assure you of our best services always.

Yours sincerely,

Sejal k Rana
Officer - Customer Care"

sir,

My bsnl no. is [protected], many time bsnl starts services and charge for that without permission and request.
and money not refunded. I call to customer care and file complaint but they said that money refunded after 40 days, but after that money not refund. the details of my not refunded money and unnecessary charges are.

Dr. Health service started at 7-2-13 8:30 pm by 52121 and deducted amount was 15 rs
Cricket content service at 4-3-13 12:41 pm by[protected] and deducted amount was 5 rs
Cricket content service at 5-3-13 12:18 pm by[protected] and deducted amount was 5 rs
many time i file the complaint in bsnl cc but no solution i found so now i did not complaint to bsnl cc and file my complaint to consumer complaint. I hope my unnecessary deducted money return soon.

thank you
your faithfully

Respected sir
My name is Mr.G.Sivashankaran Nair(Kailas,Chempazanthy PO, TVPM).
I am using the BSNL landline service for last 18 years.
From the last 2 years, your service is bad and from the last year onwards it terribly worse.
I regret to say like this. The audibility of the connection is sympathetically poor.
The landline is out of order for last 48 hrs, but no reponse.
I request the officials to take necessary action towards good functioning of BSNL.

Please unsubscribe "Mobile shikhsha service" from my cell phone.I am not interested for that , nor I have asked for its subscription.Its surprising for me that how I got tagged with this service.Moreover, whenever I tried to close the same by dialing "155223" ; I never received any prompt response from them.They are misleading me to other channels .Please help me.

Regards-

Ankur Roy
[protected]

Sir,

My landline phone number[protected] is not working and broadband connection keeps disconnecting . I complained for this many times at the near by exchange (Samalkha) but they do nothing. Please help me in this regard.


Thanks,

Usha Kumari