Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have Ported my BSNL number ([protected]) to Reliance and the portability was successful, now I am a Reliance Customer, But I cant recieve a single call from BSNL. When ever my BSNL friends or Customers try to call me it says the number doesnot exist. But
On the otherhand I can call those numbers.... when I asked about this to the reliance customer care they said it was not their "head ache" it was the other service providers ( BSNL ) problem,

But being at the consumer and I am facing the problem because I cannot go to each service provider and ask them to register my number.

So pls look into this matter with an urgent basis and solve my problem as early as possible.

My bsnl mobile no.10 digit ....... Rs. 05 every time deducted my main balance and other services activation on my bsnl no. but i am not call and sms send to you activation any services . so you are requested to you refund of my balance Rs.05 and any service deactivate. on my number. I am facing same problem since last four month and already complain so many times my docket no K18UE307772 dated 18 NOV, K27UE311327 Dt. 27 NOV, K27UE311361 Dt. 27 NOV,, L18UE304998 Dt18 DEC, L18UE305025 Dt. DEC 18, L30UE305389 Dt.DEC 30, A04UE302573 Dt.04 JAN,A04UE 302634 but BSNL has not taken any action for above complaint. Neither they refund my balance nor taken any action for different complaint. This is too much harassment & cheating with customer from BSNL. Total balance deduct arround 70 to 90 Indian Rs. Only till now.

order no:[protected]
complaint no: 1581066
mobile no: [protected]
Email id: [protected]@gmail.com

I bought bsnl penta tpad is701c from snapdeal
site....but its came with
defective speakers & less internal
memory....so as they said, I got DOA CERTIFICATE
from penta service centre ...but they didnt replace or refund for my product (30 day replacement guarantee ) & take any further action...no response from their side ....please take further action for that cheating site...

BSNL is the only telecom operator in India that flouts the regulator's guidelines on DND registration. I get a few "robocalls" ( a computerized autodialer that delivers a pre-recorded message - usually a product promotion) everyday, advertising products such as camera pens, & I am unable to stop the nuisance simply because this state-owned operator does not provide any way to register for DND. The facility for online registration was suspended around a year ago & just try & register by calling 1909 or 1500! These call centres simply don't function. No one lifts the phones & the one time I got through to the operator at 1500, I was advised to call 1504 - the broadband complaints service! Around a month back I surrendered by BB connection as the quality of service was too expensive & hopeless. Now I find that the brazen indifference of the service provider has gone so far that one can't even register a request for DND (or for that matter anything else) through the 1500 or 1909 service.

sir i am sarjeet from mandi adampur distt.hisar haryana,i have a land line phone ie.[protected],but this number is dead a long time ,i give last complaint to service provider.the complaint no is [protected] dated 14/02/2013,but the department didn't take any action agenest my complaint.so i request to you please solved my problum.thank you

I am Rajeev Kuamr Sachan, having BSNL prepaid connection no. [protected] from last five years.

The balance of my phone is getting deducted two times (one in last month of Rs.20/- and the second deduction yesterday of Rs.8/-), without any reason and information.

Regarding this issue I called customer care a number of times and they are responding that you are connected to the UPEAST customer care and we cannot do anything regarding this issue.

I am fed up of the pathetic services and unauthorized deductions of BSNL. It seems that these companies are incurring losses, hence they have started looting customers.

Rajeev Kuamr Sachan
Kanpur Nagar, Uttar Pradesh
Email: [protected]@yahoo.co.in

Respected sir/madam,

I stay on raiya road near aalap green city.. I have queried twice to raiya road,rajkot exchange for a bsnl broadband connection but they are saying that facility is not available in my area and on asking when it will be available they are sayin its uncertain so kindly do needful as BSNL being a part of govt should be in city areas atleast... plz help out...

Dear Sir/Madam,
I am Nishi Kant Kumar and i would like to tell you that i had made a purchase of Rs125 on my datacard (for Internet uses) that is of BSNL, and the mobile number is [protected] on 13-feb-2013 through www.rechargeitnow.com (online).

however even after doing the successful payment of Rs125, i have not received any kind of message on my mobile number, not even i have received any service of that. i was supposed to get 2GB of data access for a duration of 30days, but i have not received anything.

so i finally called to customer care of BSNL, who are the worse person to talk on earth. customer care person initially tried there best to ignore my call but after 5th or 6th trial they generated a complain number that is B15JH300040, and said within 24hours to 72 hours, my money that is Rs125 will be returned back to my account, from where online purchase has been made, but nothing has been done so far.

i am getting fed up of these people who can not provide the right services to there stakeholder like me.

if they can not provide me the services for my purchase order then how they can keep that amount of Rs125, i want my money back.

please help me. i want to file a complain in this regard to consumer forum also and i have given much of my time on this.

i am attaching the order receipt with this complain copy which i have received after making the successful payment of Rs125, ever you can find every details.

Dear sir/madam,
I have the Bsnl broadband plan of Rs.900 in which 400 calls are free on this plan. Before the 1st january 2013 these 400 calls are free on any network but after 1st january it is changed and these 400 calls are free on Bsnl network only. My complaint is they don't give any information about this change and not giving any notification of this change and give me a bill of Rs.400 extra because of this change. The print date of my bill is 4th february 2013 and on that bill, they give an advertisement of that plan and on that advertisement they don't show any specification of 400 calls free only on Bsnl netwok. Today is 19th february 2013, and almost 50 days is completed and they don't give any notification of the change. Today i go to Bsnl office for correctioning the bill but they don't admit their mistake. When i go to the another officer of the Bsnl office and behave like a new costumer to take a broadband plan, they show me the chart of old plans in which they don't mention any change and don't say anything about the change. Because of no information, i don't take any action to change my plan and continuing calling from the landline phone to other networks. And it is sure that the company will give me a bill of month february with the same extra amount. so please take any strict action and help me to getting my money back. My landline no. is[protected].

Thank you,

Pradeep Kumar Agrawal

Shanti niketan, kadam saheb ka bada,
janakganj,Lashkar, Gwalior

[protected]

My parents use BSNL sim. when they tried to call the other day it said "registration expired" not sure for what reason??and they have being using the number for the past 6 years.there was almost 200 rupees in it.

we had just put around 200 rupees the other day on the 2nd phone,the next day it says that the amount is over need to recharge!!! Whats happening???

I am using land-line Phone No.[protected]. I opted for annual payment about five years back and has been paying the bills promtply well before due date through one line using my credit card. I did not face any problem all the four years. Last Year in August, I made entire year's payment in advance. After few months I received SMSs on my mobile [protected] stating that payment was due. In December 2012 I visited the Accounts Officer, Musheerabad Exchanged situated at Musheerabad and personally met the female Accounts Officer and enquired with her and she confirmed the fact that annual payment made by me has been received and advised me to ignore all future messages. I received online alerts on landline from BSNl again, asking for payment. I ignored as advised by the AO. Today on 19.2.2013 they disconnected outgoing calls.

I request you to do the needful.

vijaymohanrao G
103, 1-9-318, Vidyanagar, Hyderabad 500044

MY LANDLINE [protected] HAVING BROADBAND CONNECTION IS DEAD FROM LAST ONE ONE MONTH.I HAVE COMPLAINED MANY TIMES AND ALSO REQUESTED , JTO, SDO AND TDE RAJOURI ,BUT TILL DAY NO SOLUTION HAS BEEN PROVIDED TO ME.

I HAV COMPLAINED ON SELFCARE PORTAL , JANDKBSNL.CO.IN WEBSITE .BUT NO ACTION HAS BEEN TAKEN FROM BSNL.

The Value Pack Service provided by 54646 have somehow been activated or have been deliberately activated. I didn't subscribe for the service. The service provider have been constantly charging Rs. 5/-, Rs. 10/- for eatch month or so and the total money it has stolen from my account for the amount of Rs.50/- till date. I had complained of the matter to the BSNL CUSTOMER CARE twice by nothing have been done till now. On contacting with the personnel there they just say that the work is in process.
Abhishek
[protected]

Dear Sir,
My landline telephone No.[protected],the instrument is supplied by the bsnl It worked well for three months,thereafter no use,always
getting high noise,many time dead,automatically again alive,sound system absolutely unbearable.Therefore request you to replaced it.
I believe we are in 21st century.your ads are high sounding but of no avail.Each month I am paying bills.But...

Sir,
Mera broad band din mai kam se kam 10-12 bar kat jata hai phir yah 20-25 mint tak kata rahta hai. Is samsaya ke karan mujhe kam kane mai paresanee hotee hai. Aur mai is kee complain pahle bhee kar chuka hoo. Telephaone ke adhikaree to sahee response dete hai. Lekin line mai theek se kaam nahee karte hai. Jab kee mare ghar se exchange kee dooree keval 400m he hogee.
Mere ghar par phile bhee brod band laga huaa tha. Is karan exchange ke line main ne new line ke jagh par puranee line mai he connection kar diya. Jis karan mera broad band kata he rahta hai.
Atha shree man jee se nivedan hai kee meree complained ko samjhte huye sahee karane ka kast kare.


Name-Madhukar
Ph.no.[protected]

श्रामानजी मैने बेसिक फोन पर ब्रांडबैंड नेट का कनकसन लीया .जो सहि नहिं चला. अस कारण कनकसन कटवा दिया.विभाग मोडम वापिस जमा नहिं कर रहाहै व न हि 1800रु व अमानत रु850. कुल 2450रु वापिस खाते मे जमा कर रहे है.मेरा फोन न.[protected] सादुलशहर.यहॉ के सटाफ को कुछ समझ नहिं आया,तो मेरि कमी नहिं.फिर पैसा वापिस कयौं नहिं मिलता.

Hi,
I recently got a new Landline and Internet connection at home. I wanted to Register myself online so that I can avail online services. As per the process, few weeks back I registered online with my Customer ID however; I had to recieve a call from BSNL customer care to tell me the password for my online account.
Its been a month I have not recieved any call or Email from BSNL. I need to avail the online services. My Customer ID is [protected] and Email is [protected]@gmail.com
Please help me with the same. Thanks.

hi,
I have a broadband connection of BSNL and from last two years I am facing a problem with the DSL and Internet status light. The status light should always be on and stable but after some time the DSL light starts flickering and internet light goes off and during this time i am unable to surf or access the internet. The only option left is to switch the power of the modem off and switch it on again. I face this error after every 2 to 5 minutes. please tell me what is the root cause of the error? Suspecting problem with modem I renewed the BSNL Modem with D Link modem but the problem still persists.I complained about it many times but every time a person from the exchange comes does some thing and goes back.But the problem surfaces again after few days.Why cant this problem be fixed once and for all.It is irritating at times when suddenly u loose the internet connection when you are in the middle of an internet transaction.I requested the telephone exchange to send a knowledgeable person to fix this long standing problem but every time the same person comes and the problem remains unsolved.

Kindly help me and please reply on my email id: [protected]@yahoo.co.in

tel no:[protected]
tel exchange: Dabolim,Goa.

Thank you.

My landline number 263296, is cut off since one month, and despite many complaints and visits to the office of TDE Ralouri, nothing has been done so far, and height of that bill for the same period has reached me. The lines according to them is cut from different places, effecting around 50 numbers, but they have shown their inability to lay a fresh cable as some shopkeepers are not allowing to let them perform their duties, it looks so astonishing as country's biggest and Govt telecommunications company is unable to do this simple job.
My second complaint pertaining to same agency is that my number 2631833 is pending shifting since more than 2 years. This office especially in Distt Rajouri is doing nothing. Please take up. Thanks.

It is well known that BSNL died long-back but we forgot to do it's annual death remembrance ceremony. It's all customer care numbers are put on hold and no operator comes to speak even after a hold for 30 mins. Full of problems and money paid to them is fully waste. They don't have answer for any queries asked and not help in solving our problems. Thus I feel we need to celebrate BSNL's -death date- remembrance ceremony.