Bharat Sanchar Nigam [BSNL] Complaints & Reviews

May 19, 2014

Updated by sourirajanks below is the mail chain between me and BSNL, but no use


Hi All,

The amount is still not refunded.
I am just asking you people to do your job, I am not asking any personal favour.
If you are not capable of doing this also, I dont know why should anyone mail you for any problems at all, cause finally you wont solve it anyways.
Hungama is cheating thousands of people and no one does anything,


THANKSSSS TO YOU ALLLLLL.


[protected] Forwarded message[protected]
From: Souri Rajan <souri.[protected]@gmail.com>
Date: Sun, Jun 30, 2013 at 9:03 PM
Subject: Re: Request for, Amount Refund amount for wrong deduction in name of Hungama games/movies
To: meena kumari c g <[protected]@gmail.com>


Hi Meena,
Pls let me know, whether the amount will be refunded or not.In the previous mail you said it will be refunded.
But since then I didnt get any reply from anyone.
Becasue I am sending mails repeatedly hoping something will happen.Let me know the status


regards,
Sundareswaran


On Mon, Jun 10, 2013 at 5:04 PM, Souri Rajan <souri.[protected]@gmail.com> wrote:
Hi Meena,
Gentle reminder.
Pleaseee let me know the status.

regards,
Sundareswaran


On Thu, May 30, 2013 at 3:02 PM, meena kumari c g <[protected]@gmail.com> wrote:
sure sir
regards
meena


On Thu, May 30, 2013 at 2:39 PM, Souri Rajan <souri.[protected]@gmail.com> wrote:
Hi Meena,
Thanks a lot for taking the initiative.
Pls mail me when its further processed, so that I can acknowledge.

regards,
Sundareswaran


On Wed, May 29, 2013 at 4:37 PM, meena kumari c g <[protected]@gmail.com> wrote:
dear madam
pl.process hungama reversal chargs for customer of telephone no. 28601867
as below

Dec 2012 - 212 bill dtd. 6/1/13
Jan 2013- 198 bill dtd.6/2/13
Feb 2013- 347 dill dtd. 6/3/13
March 2013-347 bill dtd. 6/4/13
april - 2013-12 bill dtd. 6/5/13.

regards
meena
pa to sr. gm f
22867171


[protected] Forwarded message[protected]
From: Souri Rajan <souri.[protected]@gmail.com>
Date: Wed, May 29, 2013 at 3:43 PM
Subject: Re: Request for, Amount Refund amount for wrong deduction in name of Hungama games/movies
To: Shamala BL <jtocm.[protected]@gmail.com>
Cc: dgmnwosw.[protected]@gmail.com, crosouth crosouth <[protected]@gmail.com>, [protected]@gmail.com, meena kumari c g <[protected]@gmail.com>


thanks for doing nothing.
Maybe I was out of my mind, thinking something will happen if I complain.


On Tue, Apr 16, 2013 at 1:18 PM, Souri Rajan <souri.[protected]@gmail.com> wrote:
Thanks Shamala.

Dear Sir/Madam,
Please let me know the status of the Refund.

Regards,
Sundareswaran


On Sat, Apr 6, 2013 at 12:46 PM, Shamala BL <jtocm.[protected]@gmail.com> wrote:
Sir/Madam,
Pl find the trailing mail addressed to GM(CM)/ Appellate Authority regarding BSNL Hungama billing issue i.r.of 28601867.Grievance of the customer may pl be addressed on priority & action taken in this regard may be intimated to the customer with a copy to the Appellate authority.

Thanks & Regards,
Shamala B L
JTO (Tech),
O/o GM(CM)/TRAI Appellate Authority,
2nd floor, Telephone House,
Bangalore-1.


[protected] Forwarded message[protected]
From: Souri Rajan <souri.[protected]@gmail.com>
Date: 6 April 2013 12:23
Subject: Request for, Amount Refund amount for wrong deduction in name of Hungama games/movies
To: [protected]@bsnl.co.in, [protected]@bsnl.co.in
Cc: [protected]@gmail.com, [protected]@bsnl.co.in, [protected]@bsnl.co.in


Dear Sir/Madam,

My name is KS Sundareswaran, my bsnl landline number is[protected],
resident of Bangalore, Rajarajeshwari nagar, pin 560098.

For past few months, wrong deduction in name of Hungama games/movies has
happened. But I havent subscribed for any of them.
say for

Dec 2012 - 212 Rs
Jan 2013 - 198 Rs
Feb 2013 - 347 Rs

total = 757 /-

Now I got it deactivated.
Hence I kindly request you to refund the above amount.

When I mail for refund to support.[protected]@hungama.com, they told to request BSNL office.I have also given a written complaint to Rajarajeshwari nagar BSNL office.
When I query regarding Refund amount in BSNL office, they told Teresa Dsouza's (Manager of Hungama subscriptions) approval is required.
Hence I have sent a mail to her.
I am confused who will process this.

Hence please request you to process the refund amount.

Also many other 1000s of people have complained that, activation has been done without the knowledge of customers.I have checked
complaints in consumer forum.Hence Pls do as required.
IF THIS MANY PEOPLE HAVE COMPLAINED THEN ITS DEFINITELY MISTAKE OF HUNGAMA GROUP, ON WHOM ACTION HAS TO BE TAKEN.

Hence I pleaseee request you to approve, the above amount, to be refunded, as they were activated without my knowledge.
Thankyou very much.

Thanks & Warm Regards,
Sundareswaran