Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My mobile sim No. [protected] was deactivated automatically when i did complaint about this in BSNL office, Sector-5 they gave me a duplicate sim of same No. and take my original sim on dated 07.02.2013. They assured me that it will activate within 3-5 hours but stilll it is not activated. they charged me Rs. 100/- for the duplicate sim. when i again went to the office. they refused to return my original sim and they didnot listen to me and give harassment to me. i have many important phone Nos and i circulate this no. for many urgent works. it is my request to please look into the matter and take action against the person who issued me duplicate sim and misguide me. please activate my sim no. [protected] as early as possible in my name.

Thanks

Shabana Anjum

Dear Sir,
I am very much Interested to take BSNL Land Line connection at my home. Today I have contacted Chandanagar BSNL office to apply for new connection, I was looking for only Landline phone connection but i was forced to apply for Phone connection with Internet facility which i am not interested. Finally they have denied my request and said it's not possible to have landline phone connection with out internet. Kindly help me to have BSNL land line @ my home.
I Have contacted Srinivasulu, JTO from BSNL Chandanagar branch.
My details are as below:-
Name:- Satya Narendra
Contact# [protected]

Thanks & Regards
Narendra

my mobile no is [protected] and somehow a voice chat service is activated on this SIM CARD and now it's not getting deactivated.They just cut 30rupees per month from mobile balance.They are giving a number 12630035,but it's only for activation and rules for the service in which i'm not interested.
Therefore kindly deactivate this service from the user no.[protected].(as soon as possible)

reguards

consumer no.[protected]
[protected]@gmail.com

Dear Sir,
This is to inform you that I'm very much upset on the activation service of BSNL Prepaid mobile connection having the no. [protected], I've provided address proof and ID proofs as demanded by the dealer (Resident proof and Voters ID copy) The number was deactivated For the same I went to the bsnl office in sector-5 Panchkula . They said me to take duplicate sim of the same No. It will be activated in 2-3 hours and every information or contacts will be safe in this duplicate sim. They take my original sim and issued me a duplicate sim of same no. for Rs. 100/-. I waited for one day but it is not activate. When I again went to their office and asked them they said that this sim is issued to any other person. I enquired them how it is possible. How can you issue the same no. to two persons. It will be harmful and anyone can misuse of it. They again advised me to convert my no. in postpaid connection. They wanted to cheat me again saying that if you want the same mobile no. in your name you have to convert it in postpaid connection by filling another form and purchase it. Otherwise your mobile sim no. is lost. They take my original sim and my duplicate sim is not activated. I have many important contact nos. and information in my sim card which they had taken

I took the BSNL broadband connection last week but it didn't work well even for single day. I registerd couple of complaints but no action has been taken. A person came to our home and said that there is no problem with broadband and problem is with the line. He gave the phone number of lineman. I called lineman and lineman said there is no problem with the line.
I am not sure what should I do next. I am thinking of getting another connection if this doesn't work for another 1-2 days.

Landline number of braodband[protected]

The undersigned has requested BSNL vide letter dated 1/9/12 for disconnection of aforesaid Land Line Connection[protected]. Now the said connection has been disconnected by BSNL alongwith Broad Band, opted under Plan No. Home 299 C) in 1st Week of September 2012. The Telephone Set provided by M/s BSNL has also been handed over to Store-Incharge of SDOP, Vasundhara on 8/9/2012. Original receipt issued by Store-Incharge in this regard and also signed by SDO, Vasundhara is enclosed herewith for further necessary action at your end.

The Accounts Statement received for the period 01/08/12 to 31/08/12 vide Invoice No. [protected] dated 5/9/12 for an amount of Rs.504.99 has been paid by me (CASH) and copy of Receipt No.0287826 dated 23/9/12 issued by BSNL is enclosed herewith for your kind reference.

After completing all the formalities, nearly five months have been elapsed, but till date I didn't refund my security amount. Kindly take up with BSNL, Ghaziabad for early refund of security.

Smt. Sita Sharma
B-306, Swaran Ganga Sehkari Awas Samiti
GH-Plot No.5, Sector-6,Vasundhara-201012
Ghaziabad (U.P)

On[protected]:19:53am I got message from BT-TUNES saying I am charged Rs.1 for BSNL Tunes request.
I had kept my cell and slept on the night and saw the messge in the morning. I didnt request for any BSNL Tunes and this has been done by itself.
Also when I checked the balance it was not just 1 Rs, but 18 Rupees have been cut from my balance.

I called customer care. But they asked me to call later as their server is down or something.
As per BSNL CC once a customer speaks to the CC person he is not allowed to speak to the CC person so I was not able to reconnect that day.

I lodged a online complaint with token no. A31KT301311 for which a day later I received a call and they said they will resolve it. But later on tracking the status of the Docket at the link "http://bsnl.sparshindia.com/complaintportal/BsnlComplaintStatus.aspx" its mentioned that the complaint is closed with out any action taken to resolve my issue.

On[protected] I got message saying I am charged with Rs 2 for BSNL Tunes Renewal.
On[protected] I got message saying I am charged with Rs 12 for BSNL Tunes Renewal.

I checked the status of the online complaint on 07-Feb-2013 after the second message for money cut for renewal, and was surprised that with out any intimation to me, my issue has been closed. and Yet I am charged for unwanted renewals of BSNL Tunes.
I tried to call CC again, but I have been put on wait for 10 mins and the call got cut. After that I am not able to connect agian.
Finally even though I didnt asked for activation, I got the procedure to deactivate the nonsense and Sent a message to 56700 BT DCT.
Which again charged me with Rs 2 and its de activated.

I had raised the complaint to deactivate and refund the money which they activated by themselves, But they have closed my issue without resolving and also charged me with furthur renewal activations.
This is a clear breach of trust and also poor response from BSNL

I have lost 34 Rs in Total till now due to this BSNL Tunes automatic activation by BSNL and I seek justice for my money lost, not resolving my complaint and closing the complaint with out resolving it.

Dear sir I request that BSNL should compensate me by credit back of the money they cut till now. This is the least I deserve for the inconvenience they caused me.

Thanks & Regards,
Pradeep SR
[protected]

GOOD MORNING SIR,
I SRI PRAFULL K.MEHTA ALLOTTED BROAD BAND SINCE FROM 2011
WITH TEL NUMBER[protected] .I. HAVE DEPOSITED THE VALUE OF MODEM,SIR AFTER
ONE MONTH MODEM WAS NOT WORK,INSTED OF PROVIDED NEW MODEM THE BSNL
PROVIDE OLD ONE ONE MODEM WHICH IS OFFEN AND OFFEN NOT WORKING PROPERLY
TODAY THE SERVICE PROVIDER SRI MEHUL PATEL TAKE UP MODEM AND REPLY IS AWAITED
I KINDLY REQUESTED TO TAKE UP THE METTER AT BSNL[AHMEDABAD HI
LEVEL] TO SOLE PROBLEMS
P.K.MEHTA MOB. [protected]

Legal notice pa/tr/p. cell (l)/ln/12-13/153

I jaswant singh was using[protected] under name of ram saran. bsnl showing 4133 amount pending but i want to say: no service no bill. if i used even a kb in any month then yes i will pay bill....

Every time I make payments of my BSNL landline telephone number[protected] , on online but every time I have to make hundreds of calls for this activity,

I requested all the concerned authorities of BSNL to post or to Display mt landline bill on ONLINE BILL PAYMENTS PORTAL SERVICE

but very very sorry to say that still no solution had been provided by this BEST & EFFICIENT BSNL Company

Today morning(6 Feb) i have top up BSNL MOB [protected] from my standard chartered account.Till now the amount is not top up in the account.I have called so many customer care number but the response was much disgusting.Since i have topped from online and from chennai the people have advised to call to CUSTOMER CARE KERALA.When i called customer care kerala no one knows how to handle nor don't know hot to check the status .They simply dis connected and asked to call BSNL Tamil nadu.The loop is going continously. There is no meaning for the customer care in BSNL. If they don't know how to respond to customer why such cell is organised

Deducting my balance for cricket service and chat messenger services of Rs.15 each for more than 6 months. I have tried to stop this by calling to customer care number of BSNL but there is no option for me to stop a service. Actually I didn't use these services yet, but BSNL is renewing these services without any query and charging me. My mobile number is [protected].

Sir,
My mobile No.[protected] has been ported from IDEA to BSNL. Two weeks before I got a
message from +1901 that I have to pay some pending balance bill amount and show the bill
at any customer care centre of BSNL, I approached IDEA office and remitted the balance amount
of Rs. 65 and showed the bill at BSNL customer care centre at Ambalammukku at Trivandrum
on 04.02.2013. (Receipt No.21055BIL1765882 dt 01.0202013 custcode: 1.[protected]
Now it is found that my number has been suspended. I cannot make any calls from my mobile
(outging or incoming).
kindly take action to reinstate my number activate.

thanking you

Ninan varghese,([protected])

Following land line/ WLL connections in respect of this organisation have been discontinued in the month of Apr 2011. All equipment/accessories along with copy of demand notes and last bills were deposited in the mean time for an early refund of `security deposit` of the telephones.

S No Telephone Number Date of receipt of closure Amount Remarks
1. [protected] 07 Apr 2011 500.00
2. [protected] 07 Apr 2011 500.00
3. [protected] 07 Apr 2011 500.00
4. [protected] 07 Apr 2011 500.00
5. not allotted 07 Apr 2011 1000.00
6. [protected] 18 Apr 2011 500.00
Total 3500.00

Despite of repeated reminders during the last 21 months, representative was sent numerous times for the collection of security money, but the amount could not be obtained till date. It may also be considerable that, the period is more than 60 days.

Dear Sir,

I am having BSNL Broadband internet connection & due to some problem from service provider the internet connection is not working properly from 22nd January 2013. I log complaint for the same at 23rd January 2013 & the complaint is resolved at 30th January 2013. I need waiver in internet rental for this period.

sir,
i am jai prakash singh i lived in roorkee my land line phone is parmanent dead and alive very noisy i compland for bsnl sdo but not my problem
is solve.i trubbled last 3 month.line man ask me underground cable is dead and alive .not solve my problem.i not use bsnl broadband but i pay all bsnl bill on time.what to i do. thank you
my land line phone no - [protected]

Broadband connected to my Landline no.[protected] is not working since past 2 months..Have made complaints n no. of times,but all is of no use..Bill payments are regular..Phone is working properly..Local office officials not interested in doing & even listening anything..They just want to rest..Thats it..

Pls help...Atleast let me know the procedure to get the braodband disconnected for ever..

My name Chirag Dharwial, My Landline No is[protected]. I have Rs. 750 Unlimited internet Plan as wireless broadband. I am having some big issues from last 2-3 months with stable internet connection.

My internet disconnects itself after every 5-10 minutes. When I called Bsnl customer care & told them about problem, they said that it is server problem you have to face it till 10 PM, after that it will get stable.
br...

To Whom It May Concern,
I am writing this with utmost frustration with PSU in particular with BSNL. I have had[protected] landline phone number for years. Last year around February 2012 Road work was going on to widen the state road and they dug up the phone lines and damaged them. 3 Villages Nava Talav, Pardi, and Sarpore phones have been dead since then. We have complaint the local BSNL office numerous times with no solid answer as to when they will restore the phone service. They always keeps on saying we are trying to get the new wires. Please... I am sure the wires are not made on Moon and that they are Made in India which BSNL should be able to replace at short notice and not take over a year. BSNL themselves have lost so much business by not restoring the services to this 3 villages. Babus don't understand that in a year they have lost the revenue of over 20 Lacs by not replacing the wires and restoring the service. Mr. Narendra Modi says that Gujarat is Shining and all over the country they say that we want to be super power. Really.... It does not look like it. Basic necessity such as phone service is denied to some in this country. How can we talk about other things. Such as we are space power, Missile power, Economic power. Such is the story of people of India. Denial of basic services for which people wants to pay for. Still they cannot have it. WOW. We are power alright.
Sincerely,
Frustrated BSNL Customer

Dear Sir / Madam,

My mobile number is [protected]. I am subscribed for travel and living Rs. 8 today morning 3.47 AM. The message which I received is as follows.

"Thanks for subscribing Travel and Living from 55678 at 05/02/2013 03.47 AM for Rs.8 valid till 12/02/2013. To unsubscribe send UNSUBTRAVEL to 5567899."

When I called to customer care, a representative told me I will unsubscribe now, but I asked I need a proper reason, how it is happened without my concern and I want my money back. If they can't able to give a proper reason, I will move to court. Then the representative told I can’t answer for this and the call is transferred to a senior. I waited around 10 min and no senior picked the call. So I disconnected the call and ringed up to CC again.

Again all the same thing happened and no senior picked the call. So I am positing as a complaint, that I like to know the proper reason for taking my money without my concern. And I want my money back at any cost. And from the second representative I got the docket number (I don’t know what to do with it): BOK5KT301033.