Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Sir, I had done an easy recharge for Rs.100 on 02 Feb 13 but the amount was not credited to my mobile. On inquiring with the vendor (Thalolam Bakery, Chengannur) on the same on 04 Feb 13, He said nothing can be done as SMS details are kept only for one day i.e i[censored] recharged on 02 feb, the details will be available upto 03 Feb 13. Is there any means to ascertain whether the vendor practically recharged the mobile and if he did not, the means to book him.

Hi,
I had applied for BSNL broadband connection on June 5th 2011. For few months I tracked the details and I was getting the same old lazy response as insufficient cable so we have to wait.

Its been 16months no one has turned up yet to give the connection. I have given 2 cheques of 500 and 625rps each. My work order number is 89035437

i have using a BSNL number([protected]) for only Internet purpose in 3G data card . i have already DND activated . but it has automatically received a message, dated[protected] "Dear User, you have been successfully Subscribed for Shayari.Amount Deducted Rs 5 & Service Validity 7 day" when checked my main balance ,actually it deducted 5 rupees .i called to customer care they told me we could not returned your money . what i will do now. please help me. thank you.

we the people residing at southend apartment of charm wood / eros garden face network problem for the last more than one year as the net work is so poor that our cell phones have become non functional and while contacting the bsnl authorities they show their inability to rectify the problem reason being the area is the boarder area (like wise so called no man's land ) between Delhi and Faridabad and who is going to bell the cat dolphin Delhi or dolphin Faridabad.

Jeelani
[protected]

Without my knowledge BSNL has deducted money from my cellphone since January 2013 on the name of service message for Southern babes wallpaper.I don't need this.Please deactivate this daily service message from today itself immediately.
With thanks
J Krishnan
Cell No [protected]
Karaikal

My mobile bill no[protected] dt 05 Jan, 2013 for [protected] = Rs 407 , was paid through BSNL portal with my Debit Card. and cut the amount of Rs 407 from my account but does not received any payment voucher till today.. how to do? Please help me....

Sir today I bought a top card of bsnl company for rupees 55. According to top up card I should get talk time of 49.86 but the service provider give me only talk time of 45.20. After this I concer with customer care executive he reply that taxes increase. So I want to told that if tax increase than they should mention on top up card I just bought the card to see the talk time. I don't know that how taxes increase I just want my reamaining talk value and I just wast my 2-3 hour in this process. Thank u sir my contact numbear is [protected] and the top up serial number is [protected]

Value pack service has been imposed on my bsnl mobile number [protected] and five rupees are deducted every three days from my account. In this way, seventy rupees have been deducted. When I try to to unsubscribe, they say, " we are unable to process your request, try again later". Please help me as early as possible.

I have been using BSNL landline telephone as well as broadband connection of BSNL. But, it is unfortunate to state that I face lot of problems for non-working of telephone line as of broadband also. Because, the telephone cable, which is coming inside the house from a pole, is not direct but, coming thru the balconies of adjacent flats. Resulting which, cable gets cracked. I have made several requests to BsNL authorities to make this deficiency good. But all in vain. Since, I am paying monthly rental and all dues of BSNL, then why am I being deprived o[censored]sing BSNL telephone and broadband. May kindly resolve this issue immediately. In addition, the instrument, which is provided by the BSNL is also out of order. Sometimes, it works and sometimes it does not. Whereas, I have paid for the instrument to BsNL at the time of taking connection, then why should I be not allowed to replace this bad instrument with new one of same configuration. It is also quite astonishing, that BSNL talk of being the customer orientation and it is the position where the complaint is not listened. How, You talk of being customer orientation rather change it with customer deprivation. Please let me get rid of the monster of dead phone lest I will be constrained to surrender this connection to you.

(Madhu Sharma)
73/50A, Paramhans Marg,
Mansarover, Jaipur - 302 020 (Raj.)
Mobile [protected]

i am inviting your kind attention towards of my land line phone no [protected] ( bsnl ( up east ) which is under kakadeo exchange. for not proper working for reason of dead of phone or not clear voice of other or second person . some disturbing on that abovesaid phone which i have feel trouble not hearing the voice of other person whom i call for not clear of voice.

i informed many times to kakadeo exchange but all in vain. i have been informed me that this disturbance due old line and can not requiped by kakadeo exchange .

in that difficulty which can not remove . i have only one option that i disconnect the my phone which is five years old and internet also engaged in that phone .

please look into the top periorty basis and solve my problem which i enable to use the call .


i hope that u give proper attention in that manner and requop my problem earliest.

thanking u



yours faithlly


sneh lata shukla: email id : rajesh.rajesh.[protected]@gmail.com. mobile no [protected]:

my call cannot attend the customer care executive of BSNL Cellone prepaid.
a call meaasage 'expected time of attend the call is 1 minutes". after one minutes the call automatically cut off.Then one message given "Dear customer,Please send your feed back on information provided by call centre.

I have a complaint to inform the customer care call centre that I had paid Rs.300.00 (Three Hundred only ) for getting free call to BSNL land line and mobile (STV341-Unlimited free call to BSNL) to one shop (Global Medicals)at Punalur (Kollam District,Kerala,India) for magic voucher flexi.
The shop owner had flexi to my mobile number ([protected]) but I did not get the meassage to get the offer plan.The shop owner said The Flexi had activated and get reference number is [protected]. Flexi Time :08.15 Am. on 02/02/2013.
My name K R Balakrishnan
Pramod Bhavan,Eettimoodu Junction Thadickadu Post, Anchal,Kollam
Mobile number: [protected].
E-Mail : [protected]@yahoo.com

Please give me the justicce

My landline No 2465612 was not activated from the date of payment (26 Apr 2012). Then i get a bill for Rs 273.00 dated 05 Oct 2012 after 6 months. After complaining to the BSNL they installed the connection with the assurance that it the amount will be adjusted in my next bill. Thereafter in Jan 2013 the connection was disconnected for non payment of bill. on checking the online facility there was an outstanding amount of Rs 1184.00 which i paid online. on 15 Jan 2013 vide ICICI bank transanction ID[protected]. the connection was restored after 10 days. Thereafter i get a bill for 452.00 dated 05 Jan 2013. Despite having been denied a connection for 6 months even after paying Rs 500.00 as initial payment and also after paying Rs 1184.00 despite getting the connection getting activated, i have been given a bill of Rs 452.00. This speaks highly of the lacklusture/ careless/ irresponsible attitude of BSNL towards the customers . I seek a redressel to this attitude of BSNL Allahabad from the esteemed ICCF.
Regards,

LT COL TK RAJESH

I have purchased new 3G SIM card with 700 unlimited plan on 15 dec 2012 from guindy office.
Mobile no [protected], Account No[protected]
I have been told that plan is of 3.2 Mbps for first 5 GB and 256 after 5 GB Kbps for unlimited usage.
For first month everything worked ok, I got my first bill on 4 JAN 2013 with amount 402.00 Rs, payment due date 15 JAN 2013.
I have paid billed amount on 10 JAN 2013( receipt attached, also got sms confirmation for bill payment); but even after payment I am still getting only 256Kbps.
I have called customer care numerous times, but every time, executive filed complained; but never gave complaint number.
Executives always say you will get complaint no in sms, but I never got such SMS.
After waiting for some time.
I have also filled online complaint on web site Docket number A16TN300623, mobile no for communication [protected].
Also filed complaint on other grievance site TND/CO/2013/126
But I didn't received any reply or any call from BSNL and complaint has not been solved yet.
I already sent mail as per Grievance Redressal Mechanism link on Chennai BSNL web site. to DGM at [protected]@bsnl.co.in e - mail address.
Till date I didn't got any reply from the department.
I am not getting 3.2 Mbps even after paying full billed amount and now new bill will be generated for this month.
I am not going to pay any more until I get proper services.

DEAR AUTHORITY,
BSNL PREPAID COMPANY HAS BEEN DEDUCTING RUPEES TEN EVERY WEEK FROM MY PREPAID ACCOUNT BALANCE VIA NUMBER 59797.I HAVE COMPLAINT MANY TIMES BUT YET I AM WAITING FOR REPLY.
SO I REQUEST YOU TO PLEASE HELP ME IN GETTING REFUND FROM THE ABOVE COMPANY.

YOURS FAITHFULLY-
DHEERAJ KUMAR

Dear sir
I am having bsnl connection in rajasthan circle. My mobile no is [protected].
In last week bsnl activated some service without my knowledge & deduct Rs.20/-.
When I compliant for this on customer care, they told me that my complaint is filed and I will get complaint no through SMS, but I didn't get any SMS. After 3 days I filed the complaint again & they give me docket no A24RJ301799.
But till date I did not get any solution or my deducted money till today.
And today they have deducted more money today by activating more faltu service again without the demand.
Now I have to say that bsnl is the thief
If they need money they must stand on the road and should start bagging on the street light.
If some solution is there please do favour me.

The telephone number is frequently dead. On an average it has some issues with the connection and we land up on logging complaints and followups. Now the number is again not working and i have registered this in Viman Nagar Telephone Exchange. The process of complaint is also very strange. There is an register made available with the person sitting downstairs in the telephone exchange and we have to enter the faulty landline number. The person assures you to get this resolved and than the followups for getting this resolved. Landline number is[protected].

My land line no.:[protected], we applied for shifting from Chengannur (Allapuzha Dist) to Malakkara (Pathanamthitta Dist) on July 2012 but till date we didn’t get connection for the same.
Last ten years we are BSLN consumer, we want to know status above mention shifting land line connection.

New address:-
Rajagopal Rajesh.K
Sreenandanam
Malakkara (P.O) – Malakkara
Pathanamthitta Dist

I have recharged my BSNL number [protected] with Rs.574/- since 30/01/2013 and got the activation message immediately but still it is not working. It has already been 4 days. when calling customer care they are avoiding to solve it replying "we can't find the problem or server is down or It may take 4 weeks to solve etc." this BSNL to BSNL free (Rs 574/-) offer is real or just a freak trick to get money from customers. I want to file a case against BSNL if immediate solution was not done. kindly guide me.

My land line phone no. with broadband facility was[protected].I have changed my residence in june'2012..At that time i have applied for shifting of my phone to my new residence.But I am very sorry to inform you that till now my phone is not shifted to my new residence.On 30/08/2012 i received a message from bsnl care that,your order is not feasible at the outdoor,order no.is [protected].Will you please look into the matter at the earliest.

thanking you
bijay kumar dungdung

Hello Sir/Mam,
I Pritesh from Indore. actually i sent message for number portability(this process only for 7 days). But after 15days i didn't get any response. can't continue with BSNL. So kindly request to you please solve my problem and give me chance for number portability.
Thanks