Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I have been using BSNL landline telephone as well as broadband connection of BSNL. But, it is unfortunate to state that I face lot of problems for non-working of telephone line as of broadband also. Because, the telephone cable, which is coming inside the house from a pole, is not direct but, coming thru the balconies of adjacent flats. Resulting which, cable gets cracked. I have made several requests to BsNL authorities to make this deficiency good. But all in vain. Since, I am paying monthly rental and all dues of BSNL, then why am I being deprived o[censored]sing BSNL telephone and broadband. May kindly resolve this issue immediately. In addition, the instrument, which is provided by the BSNL is also out of order. Sometimes, it works and sometimes it does not. Whereas, I have paid for the instrument to BsNL at the time of taking connection, then why should I be not allowed to replace this bad instrument with new one of same configuration. It is also quite astonishing, that BSNL talk of being the customer orientation and it is the position where the complaint is not listened. How, You talk of being customer orientation rather change it with customer deprivation. Please let me get rid of the monster of dead phone lest I will be constrained to surrender this connection to you.

(Madhu Sharma)
73/50A, Paramhans Marg,
Mansarover, Jaipur - 302 020 (Raj.)
Mobile [protected]

i am inviting your kind attention towards of my land line phone no [protected] ( bsnl ( up east ) which is under kakadeo exchange. for not proper working for reason of dead of phone or not clear voice of other or second person . some disturbing on that abovesaid phone which i have feel trouble not hearing the voice of other person whom i call for not clear of voice.

i informed many times to kakadeo exchange but all in vain. i have been informed me that this disturbance due old line and can not requiped by kakadeo exchange .

in that difficulty which can not remove . i have only one option that i disconnect the my phone which is five years old and internet also engaged in that phone .

please look into the top periorty basis and solve my problem which i enable to use the call .


i hope that u give proper attention in that manner and requop my problem earliest.

thanking u



yours faithlly


sneh lata shukla: email id : rajesh.rajesh.[protected]@gmail.com. mobile no [protected]:

my call cannot attend the customer care executive of BSNL Cellone prepaid.
a call meaasage 'expected time of attend the call is 1 minutes". after one minutes the call automatically cut off.Then one message given "Dear customer,Please send your feed back on information provided by call centre.

I have a complaint to inform the customer care call centre that I had paid Rs.300.00 (Three Hundred only ) for getting free call to BSNL land line and mobile (STV341-Unlimited free call to BSNL) to one shop (Global Medicals)at Punalur (Kollam District,Kerala,India) for magic voucher flexi.
The shop owner had flexi to my mobile number ([protected]) but I did not get the meassage to get the offer plan.The shop owner said The Flexi had activated and get reference number is [protected]. Flexi Time :08.15 Am. on 02/02/2013.
My name K R Balakrishnan
Pramod Bhavan,Eettimoodu Junction Thadickadu Post, Anchal,Kollam
Mobile number: [protected].
E-Mail : [protected]@yahoo.com

Please give me the justicce

My landline No 2465612 was not activated from the date of payment (26 Apr 2012). Then i get a bill for Rs 273.00 dated 05 Oct 2012 after 6 months. After complaining to the BSNL they installed the connection with the assurance that it the amount will be adjusted in my next bill. Thereafter in Jan 2013 the connection was disconnected for non payment of bill. on checking the online facility there was an outstanding amount of Rs 1184.00 which i paid online. on 15 Jan 2013 vide ICICI bank transanction ID[protected]. the connection was restored after 10 days. Thereafter i get a bill for 452.00 dated 05 Jan 2013. Despite having been denied a connection for 6 months even after paying Rs 500.00 as initial payment and also after paying Rs 1184.00 despite getting the connection getting activated, i have been given a bill of Rs 452.00. This speaks highly of the lacklusture/ careless/ irresponsible attitude of BSNL towards the customers . I seek a redressel to this attitude of BSNL Allahabad from the esteemed ICCF.
Regards,

LT COL TK RAJESH

I have purchased new 3G SIM card with 700 unlimited plan on 15 dec 2012 from guindy office.
Mobile no [protected], Account No[protected]
I have been told that plan is of 3.2 Mbps for first 5 GB and 256 after 5 GB Kbps for unlimited usage.
For first month everything worked ok, I got my first bill on 4 JAN 2013 with amount 402.00 Rs, payment due date 15 JAN 2013.
I have paid billed amount on 10 JAN 2013( receipt attached, also got sms confirmation for bill payment); but even after payment I am still getting only 256Kbps.
I have called customer care numerous times, but every time, executive filed complained; but never gave complaint number.
Executives always say you will get complaint no in sms, but I never got such SMS.
After waiting for some time.
I have also filled online complaint on web site Docket number A16TN300623, mobile no for communication [protected].
Also filed complaint on other grievance site TND/CO/2013/126
But I didn't received any reply or any call from BSNL and complaint has not been solved yet.
I already sent mail as per Grievance Redressal Mechanism link on Chennai BSNL web site. to DGM at [protected]@bsnl.co.in e - mail address.
Till date I didn't got any reply from the department.
I am not getting 3.2 Mbps even after paying full billed amount and now new bill will be generated for this month.
I am not going to pay any more until I get proper services.

DEAR AUTHORITY,
BSNL PREPAID COMPANY HAS BEEN DEDUCTING RUPEES TEN EVERY WEEK FROM MY PREPAID ACCOUNT BALANCE VIA NUMBER 59797.I HAVE COMPLAINT MANY TIMES BUT YET I AM WAITING FOR REPLY.
SO I REQUEST YOU TO PLEASE HELP ME IN GETTING REFUND FROM THE ABOVE COMPANY.

YOURS FAITHFULLY-
DHEERAJ KUMAR

Dear sir
I am having bsnl connection in rajasthan circle. My mobile no is [protected].
In last week bsnl activated some service without my knowledge & deduct Rs.20/-.
When I compliant for this on customer care, they told me that my complaint is filed and I will get complaint no through SMS, but I didn't get any SMS. After 3 days I filed the complaint again & they give me docket no A24RJ301799.
But till date I did not get any solution or my deducted money till today.
And today they have deducted more money today by activating more faltu service again without the demand.
Now I have to say that bsnl is the thief
If they need money they must stand on the road and should start bagging on the street light.
If some solution is there please do favour me.

The telephone number is frequently dead. On an average it has some issues with the connection and we land up on logging complaints and followups. Now the number is again not working and i have registered this in Viman Nagar Telephone Exchange. The process of complaint is also very strange. There is an register made available with the person sitting downstairs in the telephone exchange and we have to enter the faulty landline number. The person assures you to get this resolved and than the followups for getting this resolved. Landline number is[protected].

My land line no.:[protected], we applied for shifting from Chengannur (Allapuzha Dist) to Malakkara (Pathanamthitta Dist) on July 2012 but till date we didn’t get connection for the same.
Last ten years we are BSLN consumer, we want to know status above mention shifting land line connection.

New address:-
Rajagopal Rajesh.K
Sreenandanam
Malakkara (P.O) – Malakkara
Pathanamthitta Dist

I have recharged my BSNL number [protected] with Rs.574/- since 30/01/2013 and got the activation message immediately but still it is not working. It has already been 4 days. when calling customer care they are avoiding to solve it replying "we can't find the problem or server is down or It may take 4 weeks to solve etc." this BSNL to BSNL free (Rs 574/-) offer is real or just a freak trick to get money from customers. I want to file a case against BSNL if immediate solution was not done. kindly guide me.

My land line phone no. with broadband facility was[protected].I have changed my residence in june'2012..At that time i have applied for shifting of my phone to my new residence.But I am very sorry to inform you that till now my phone is not shifted to my new residence.On 30/08/2012 i received a message from bsnl care that,your order is not feasible at the outdoor,order no.is [protected].Will you please look into the matter at the earliest.

thanking you
bijay kumar dungdung

Hello Sir/Mam,
I Pritesh from Indore. actually i sent message for number portability(this process only for 7 days). But after 15days i didn't get any response. can't continue with BSNL. So kindly request to you please solve my problem and give me chance for number portability.
Thanks

SIR,
I HAVE SUBMITTED MY REQUEST FOR SHIFTING MY TELEPHONE LANDLINE CONNECTION FROM RAJPIPLA RAJPUT STREET TO VADIA SAIDARSHAN RECEDENCY BUT THEY HAVEN'T GIVEN ANY REPLY FOR SHIFTING THE LANDLINE. MOREOVER I HAVE MADE TELEPHONIC TALK WITH THE GM AT BHARUCH PH NO[protected] FOUR OR FIVE TIMES BUT THEY ALSO GIVE ME THE SAME REPLY THAT I WILL SEE THAT MATTER AND TELL YOU BUT THEY HADN'T TAKEN ANY STEPS. MOREOVER I HAVE GOT TWO BILL BEEN RECEIVED TO PAY. I HOPE YOU WILL TAKE SOME STEPS ON BEHALF OF ME. MY ADDRESS: 60, SAI DARSHAN RECIDENCY
VADIA
RAJPIPLA-393145
NARMAD GUJARAT
MY PHONE NO[protected]
MY MOBILE NO-[protected]

IN MY 3G POST PAID SIM CARD,BSNL ,MOBILE NO. [protected], WHICH IS A CUG NO,THAT IS OBTAINED THRU MY OFFICE(ONGC), IN WHICH THE WAP VIDEO DOWNLOAD SERVICE HAS BECOME ACTIVE ANYHOW AT HTTP://WAP.TESYNC.NET/TESYNC/CMS/CONTENT/VIDEO. MY REQUEST IS TO KINDLY STOP THIS SERVICE WITH IMMEDIATE EFFECT AS I DON'T WANT THIS ANYMORE. PLEASE DO THE NEEDFUL, THANK U
M ULAGANATHAN
MOBILE NO. [protected]

મારો મોબાઇલ નં.[protected] છે હું છેલ્લા 10 વષઁ થી બીએલએમએલ કંપની ની સવીઁસ લવછું મારી ફરીયાદ એ છે તે
મારા નંબર ઉપર કોઇ એ તેનો ફોન ડાઇવડઁ કરેલ છે એને ધણી વખત સમજાવવા છતા તે ફોન ડાઇવડઁ માંથી ઉઠાવતો નથી
એને મારી સાથે ઝગડો કરે છે મે બીએલએનએલ ના 1503 માં ધણીજ વખત કહેલ પરંતુ તે લોકો પુરી વાત સાંભડયા વગર લાઇન કટ કરી નાખે છે તથા સરખો જવાબ આપતા નથી

Unnecessary balance deduction from my mob details as under;-
13 JAN 2013 Rs 20-00 for BHAVISYAVANI pack without my permission I COMPLAINT CCC BUT NO PROPER RESPONSE GIVAN
28 JAN 2013 Rs 20-00 for BHAVISYAVANI pack I COMPLAINT
MY COMPLAINT NO IS A28RJ301738 DT 28/01/13
AGAIIN NO-IS A29 RJ 300753 BUT NO RESPONCE GIVAN
I HATE THIS BSNL POOR SERVICE I WANT PORT

Dear sir My Telephone (land line-BSNL)complaint from02/01/2013 .The complaint registered -02/01/2013.BSNL have did not take any action .I complaint Kottayam office and Thiruvanandhapuram office.No reply.Please take any remody.
By

Roji Antony
Puthenpurackal (h)
Madappally p.o
Changanacherry
Kottayam

Dear Sir ,
I have subscribed for landline Number 243595 at Udhampur (Jammu and Kashmir) and along with it am availing the broadband (Rs 600/- PM) . The number is located at 15/5 Ashok Vihar , near Chinar Complex . I have been facing acute problems with regards to internet and telephone connectivity since 13 Nov 2013. Complaints about this with the BSNL office at SSA Udhampur as also at Garhi have been made but to no avail . Informally it has been learnt from the line man Mr Balwan Singh that this is an issue o[censored]nderground fault , and requires digging .

We are earnestly waiting for the digging to start , but still in vain . If this is the state of the internet and the landline connectivity then it appears to be better to switch to mobile phones and wireless internet with other service providers.

If the telephone bill can be produced with the regularity , with no concern to the services provided then we demand that the internet and the landline be restored at the earliest.

DEAR SIR,
I HAVE MASSAGE FOR ACTIVATION OF NAMELY TONE ON LAST SATURDAY OF JANUARY 2012 AND I HAVE RECEIVED A MASSAGE THAT YOU HAVE SUCCESSFULLY DOWNLOAD YOUR NAMELY TONE AND YOU HAVE CHARGED RS. 30 FOR MONTHLY CHARGE AND RS. 12 FOR DOWNLOADING OF TONE, YOUR NEXT BILL DUE ON 23RD FEBRUARY 2012. AFTER 2DAYS I CALL TO CUSTOMER CARE FOR GIVING INFORMATION THAT THE NAMELY CALLER TUNE IS NOT ACTIVATE IN MY NO. [protected] AFTER THAT THE CUSTOMER CARE SUGGEST ME THAT U WILL HAVE TO MAKE A MASSAGE ONCE AGAIN . AFTER THAT I HAVE MASSAGE ONCE AGAINST ON LAST TUESDAY AND AGAIN 12 RS DEDUCT IN MY ACCOUNT AND GIVE ME MASSAGE THAT YOU WILL SUCCESSFULLY DOWNLOAD YOUR NAMELY TUNE BUT TILL DATE (28.01.2013 ) THE NAMELY CALLER TUNE IS NOT ACTIVATED IN MY NO. [protected]. SO PLEASE SEE THE ABOVE MATTER AND DO NEEDFUL

My Data Card is PCMCIA Type and the connection no. is [protected].

The speed of the data card is very very slow. It is pathetic to browse any website. The internet speed is abnormally slow and gets disconnected frequently. I am facing this problem for last 11-12 months. I am unable to do any work in internet. Each month, I am paying the monthly rental charge for internet which is a total waste since the speed of the internet is very slow.
Such poor service is not expected from BSNL. I had complaint few weeks back but no action has been taken so far. It is pathetic. This type of poor customer service is one of the reasons which force the customers like us to switch to other companies. If you don't take any action, it is damaging the image of BSNL. Request BSNL, Kolkata to kindly take necessary actions at the earliest to rectify the problem.
Regards,

S.K. Saha
Kolkata
[protected]