Bharat Sanchar Nigam [BSNL] Complaints & Reviews

My SIM validity has expired so to increase the validity I recharged my mobile online with STV 220 once but the recharge was unsuccessful and i got the message with reference no. [protected].Another time i tried to recharge with Plan continuation Nestham 180 days for validity extension. This time also recharge was failed with ref. no. [protected]. Both time the amount has been deducted from my account. The amount has not been refunded back...

Landline #[protected]
Broadband / WI-FI

The connection installed some two weeks back is not working. The company charged Rs. 2100.00 for the router but it did not work & they replaced the router with additional charging of Rs. 600.00 but the connection is not working. I hereby surrender the connection. Bye-bye BSNL, I can't tolerate the messy service any more.

Would you help, please.

Vijay Tickoo
103/85
Meera Marg
Mansarovar,
Jaipur
Mobile # [protected]

Landline:[protected]

I have surrendered my BSNL connection on August 24th of 2012 and informed that it will take 60 days for the refund which will be sent via cheque. As of today[protected], the cheque has not been dispatched and not refunded the money. However, when I went to the BSNL office they informed that it has been sanctioned and approved on Dec 06th 2012. But there is no fund and stopped issuing cheque for refund. The Junior Accounts Officer told me that they have forwarded the file to another department on 19th of Dec 2012.

There is a delay of 4 months (more than 120 days) in which they have not refunded the money of Rs. 5811. I want them to pay with the penalty or interest when they refund the money. When there is a delay of BSNL bill payment we have asked to pay the penalty charges. But when they make such delay in refunding to customers, who will pay the penalty?

sir
why do u'll stop producing 20rs msg pack?.....
first it was like this....
for 20 rs 1000local n1000std....for 1 month...u removed this.
after that u'll stopped std msgs n made this plan for only 15days, then you removed this plan only?


sir plz start producing this plan again....many college student are reliable on this pack...they don't have money to buy again and again talk time recharge...otherwise we have to change our Sim card..

hope u understand our request...

thank you..

My prepaid mobile no is [protected], the BSNL Kolkata is unauthorisedly charging rs.7 per 6 days with a message of "Rs.7 charged. Thank you for using Shayari Service. Your service have been renewed. No authority is given to the BSNL nor subscribed to the service. The message is delivered via BV-TESYNG. AND CHARGE IS MADE via NO.59797. This is despite personal pursuation with the customer complaint in the Poddar Court centre.
When contacting the customer care cetre over phone it is always engaged. Kindly took up the matter with the GCM level and punish the culprit.

I pay my all Home landline Telephone bills online at bsnl site "Online Payment of Land Line " telephone .
But I normally faceing problem that when I watch the BSNL SITE for payment every time my bill is being raised delay on portal.

I would like to inform that pls raise my bill of Home land line connection's bill well in time at BSNL SITE PORTAL of ONLINE PAYMENT OF LAND LINE

I am using BSNL prepaid service. My mobile number is [protected]. On my number unexpected service has been started and 20 rupees are deducted every week on the name of live TV. My mobile handset does not support such functions. Many times we have called customer care and told to stop all of the services, they agreed but every week the same amount is being deducted. So we have stopped recharging the number from a month....

Dear sir,

I am johnrose t, residing in thengapattanan (Exchange Pynkulam),kk dist. since 17 yrs I have a BSNL landline service, phone number [protected].
It is with great agony that I wish to bring to your kind notice the callousness shown by your dept. Personnel.
1. For the last 6 month my telephone undergone line crossing problem and which is acting as lying dead and in spite of several reminders no action has been taken yet by your men.

2. During 1995 we took a landline connection, from painkulam exchange office they issued new phone, more than 15yrs passed they haven’t changed the phone, still we were using the same phone. Presently we like to exchange old phone to new because the faulted phone. It is really surprising that such an efficient department as that of yours is not heeding to our complaints. Please get the needful done without any further loss of time.


I feel confident of receiving a favorable and helpful reply.
Thanking You

I have given a request for shifting of telephone number 26637739 from Tilak Nagar to Kushal Nagar, KG Halli on December 28, 2012 with acknowledgement no. 19 in Jayanagar Exchange. The commercial officer said your phone will be shifted in 7 days and today is 7th day, but I didn’t have my phone connection back. So today I called to Jayanagar Exchange Commercial office, they said the order has not been passed. Can somebody help me in getting my connection back as quickly as possible, because I am not able to do my office work from Sunday December 30, 2012? Is this the service provided by BSNL to their customer? Due to this I had a lot of problem with my office.

Old Address
#583, First Floor,
30th B Cross,
Tilak Nagar, Jaya Nagar,
Bangalore -560041

New address
#39, Ground Floor,
7th Cross AMC Road,
Kushal Nagar, KG Halli,
Bangalore-560045

Dear sir,

i contacted coustmer care executive on 3rd dec 2012 for enquiry of roaming plans with these mobile nos ([protected],[protected],[protected]),i told the coustmercare executive that i have to go delhi on 4th dec 2012 ,delhi telecom is M.T.N.L. ,if i recharge the roaming plan of 150,it will work there? they replied with yes .i were not satisfied cause there is MTNL ..not BSNL...i confirmed the information 7-9times from these mobile no([protected],[protected],[protected])....after satisfied i recharged the voucher of 150 roamplan at 3rd dec 2012 at 9.20pm around.
when i visited delhi...it doesnot work there due to wrong information provided to me..and i got a loss of 150 rs voucher,when i asked to refund it they refused....while i comlained for my balanced based tarriff.
i complained regarding this to bsnl costmercare with complain id A04UE302878 , l21ue300021,and so on.... .. all the time the problem is not resolved... my call plan was per sec but still the balance is above 5000+ so the plan should be balance based tariff....i called again they said for recharge with 42rs sothat the balanced based tariff may work...i recharged just now of 42 but still the balanced based tariff not work.....when i contacted to coustmercare executive they said u have to recharge with 37rs agian.....
each time i call the coustmercare executive and they give the information differnet each time....

still the 3g network is not receiving on my cell i complained around 10+ times from mobile [protected].they activate vas service automatically...
i called from [protected] to HCL toll free no [protected] on 4th dec 2013 5pm...the balance of 7rs is deactivated....

still i am bsnl cousmer since last 10+year....i dont want to switch another operator...but i wanna know how and when my problems will be resolved???

now kindly refund the balance of 150(roaming plan due to wrong information provided) and 42rs tooo and convert the plan into balanced based tariff on [protected]

regards,
surendra babu mishra
128/28 d kidwai nagar
kanpur
208011

mob- [protected]

I got a new landline connection on 16th october 2012 , and they have yet not given me any Bill for any month.On asking the person shouts back to my mother and says it will get resolved next month no need to bother every time,Moreover,they havnt given any receipt for the connection. i got this connection from T-3 Basement,Bsnl office,Valley View Estates,Gwall Pahadi,Gurgaon-Faridabad Road Gurgaon 122003.

Even the helpline number at
http://selfcare.ndc.bsnl.co.in/irj/portal

is not valid !

I need the bill urgently for attaching it as address proof somewhere,but these people are harassing us !

sir I have called custmer care at 1503 many times regarding activation of gprs and configuration setting in mobile.but they are not giving any good response.in haalf call they disconnect call.my number is BSNL [protected].and i have requested for activating internet and send configuration setting.i have purchaged this new sim before 5days.sir please take proper action..
Thanks..i am waiting for your good response.

Hi we are using bsnl mobile[protected]. From last 3 weeks onwards the phone was dead.
But u people sent a lot of bill. May I know how to get a detailed bill?
Is there any chance to stop u r people unauthorized usage of customers phone for their self and
Sending the bill to the customers? Why i am saying this one na, my uncle's phone [protected] don't have any chance for STD.
U people sent a huge bill and saying lot of STD usage. Without STD usage facility how the customer will use it?
And they activated STD and sent the bill and after enquiring they are saying like this and next day onwards
Again they deactivated STD.
Why u people are charging without giving itemized bill?
May i know how u people send the huge bill for dead phone?

Sir,
I am using BSNL prepaid service. My number is [protected].
Every week 20 rupees are deducted from my account. Many times we called consumer forum to stop all the services they agreed but each week it was deducted. we haven't subscribed for the service. The service on which the amount is deducted is live tv. My mobile wont support the service then why I will activate and use it.
Plz take fast action.

Un subscribing
My BSNL mobile no. is [protected] my email id. is [protected]@yahoo.com kindly unsubscribe for the unauthorized deductions and SMS services provided, from
http://wap.indiatimes.com/folloprx/follobsnldea.aspx

The unsubscribe option has been sent to my mobile, asking me to click the above
mentioned link, which I couldn't made from my mobile.

Kindly send the unsubscribe option to my above mentioned email id. to click the
same to unsubscribe.

Once again I am requesting you to do the needful, to unsubscribe, and stop deducting
the charges for the service, which I have not opted.

Kindly do the needful.

With thanks and regards/Jissan K A

hi... i am yogesh from jaipur since last 10-15 days my area's bsnl telephone and broadband services is broken down for this i have registered a complaint on 1500 helpline number and also for this 4-5 time have visit the jhotwara exchange... they does not give me solution so i am hear for the proper response.. i demand that please give the proper charge to person who is responsible for this... because in jhotwar this is very big fault and it can be recover in 3-4 days as i know so please take some action against the officer who is responsible and who is not able to finish the work ....they do not receive telephone when customer called them...

i hope that i will get good response from there..
deatils :-
jhotwara jaipur shanti nagar
area code 0141-234xxxx
my mobile no- [protected]
thanking you

Dear Sir/Madam

I have recharged my mobile through mobile banking (mobile no. [protected]) on 17th May 2012 amounting Rs 1988
Status of recharge from your side was unsuccessful and same amount was debited from my account.
Bank (union bank of india) give me reply that the transaction was successful at that time they give me Operator Id[protected] transaction id[protected] , merchant id[protected].
BSNL Said
No Such denomination exist at ctopup server for west zone.
Please tell what will i do for refund.

My Name Gurunath Sabarad & my mobile no is [protected], I dont need Love Message sms service to my Mobile Phone.Please cancel the monthly amount deduction of Rs.15 from my account, immediately.

Dear sir,

I have requested online for shifting of phone[protected] through http://selfcare.sdc.bsnl.co.in on 12th Dec 2012 with service request number [protected]. The shifting of phone did not happen till 21st Dec 2012.

Then I placed a complaint in BSNL customer care portal on 22nd Dec 2012 with complaint number [protected] to know the status of the service request [protected]. The ticket has been closed, without any comments and resolution.

Hence I walked into BSNL customer care Indiranagar branch to place a manual request for shifting of phone on 26th Dec 2012 with request number 26.

Is there any other way, I can escalate the issue? Could you please look into this issue, and getting it done?

Thanks,
Hari

Sir,

I have recharged with top up of Rs 111/- after consulting with customer care. As per call center Rs 111/- is full talk time top up. But only Rs 96/- is credited in my Mobile No-[protected]. Few hours later my talk time was left only Rs 1.21/-. I contacted with customer care executive he lodged complain having complain no-L31JH300455 on 31/12/2012 at 2.04 PM, but till now there is no response from your side.

I sent mail to [protected]@cepl.in, but till now there is no response from there side. When I want to contact to customer care the number is disconnected.

Thanks,
With Regards,
From,
MANO RANJAN GOUD
Mobile No-[protected]